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Best Buy Refrigerator Installation Review

5.0
Details
Just had a refrigerator delivered and installed. I had a awesome experience! They did a wonderful job!
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Review
#951496 Review #951496 is a subjective opinion of poster.
Service
Best Buy Refrigerator Installation
Reason of review
Good customer service
1.0
Details
I purchased almost $5,000 from Best Buy and the problem never stopped. I will never purchase anything at Best Buy again. Be smart stay a way.
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1 comment
Anonymous
#1238121

What problem never stopped?

That information is not included in your complaint.

Exactly how is anyone supposed to know what the problem is and why we should not shop at Best Buy when you do not indicate what the problem is?

Why do customers post complaints like this and do not bother to explain what the problem is?

Review
#950004 Review #950004 is a subjective opinion of poster.
Reason of review
Bad quality

Picking up pre order | Best Buy review from Houston, Texas

1.0
Details
when i showed my receipt to get my game from the locked Gage the game was not there so he asked the floor manager to get the one of the table from the front ,and luckily there was one there . so they had my receipt but i still owned tax on that part and i told that best buy person to get all the the money . so i can just pick it up but no they TOLD me that i owed money. asked for the manager and he said sorry either pay or we put it back. For $80 dollar game . THE BEST BUY WILL BE THE LAST TIME I GO THERE I WILL BUY ALL MY PARTS FROM AMAZON FROM NOW ON . THANKS FOR NOTHING
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Review
#949179 Review #949179 is a subjective opinion of poster.
Service
Best Buy Pick Up Service
Cons
  • Failure to keep promises
Reason of review
Poor customer service

Best Buy - Review in Appliances and Electronics category from Concord, New Hampshire

On July 14th I paid my credit card balance of 154.00 via phone payment I was told by customer service that my balance was now 0 and nothing more was owed and I owed 0 late fees etc. today 11/3/2016 I found out that my payment I made on July 14th was late and payment was supposed to be due July 9th with that being said they attached a 35.00 late fee and since July have been charging me late fees and interest on the original July 9th late fee. So even though I was told my account was 0 they hit me with that LATE late fee and now I owe them 200! They stated whether it was their mistake or not I signed the contract to get the card so I have to pay them. They agreed to drop a interest charge and a late fee but I still had to pay them 156.00 to close the account. I used 154.00 of my 1,000 credit limit.
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1 comment
Anonymous
#1241841

I'd think you'd be responsible for knowing when your credit cards are due... adulting is hard. Also, the credit card is not owned by Best Buy, this would actually be a complaint against Citi Bank, who owns the credit card and whos customer service people you spoke with about the issue.

Review
#948647 Review #948647 is a subjective opinion of poster.
Reason of review
Problems with payment
1.4
Details
Best Buy - Sharp Cd-dh950p Speaker System Review from Hillsboro, Oregon
Best Buy - Sharp Cd-dh950p Speaker System Review from Hillsboro, Oregon
Best buy is a horrible place. MY 1st expierence with them was in the store. I wanted to purchase an item they had on the shelf. They wouldnt sell it too me they had no more in the back amd he brought his friend over to see if he wanted it. I heard him talking to his...
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3 comments
Anonymous
#1241850

Did you have the employee attempt to return it and see if the manufacturer warranty could be fulfilled in store? (That process will only get you a store credit but its better than stuck with a broken product) Did you speak with a manager nicely, most are willing to do exchanges on out of policy items.

I would personally take down your order number, it can be punched in and your personal information accessed. :/

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Review
#947413 Review #947413 is a subjective opinion of poster.
Product
Sharp Cd-dh950p Speaker System
Cons
  • Aweful return policy
Reason of review
Bad quality

Pissed off person | Best Buy review from Cincinnati, Ohio

1.0
Details
I purchased 2 appliances at the cost of 1608.00 and could not get the delivery set up, I went into the store to cancel with the manager, and I use that term loosely, and was assured my refund (I paid cash) would be processed that day, Oct. 19. After 1 week Shania called me to tell me she processed my refund! WTH! It should have been sent by then, well it is now Nov 1. and still no refund. HH Gregg will get my business from now on, I went there got my stuff the next day and my rebate already came back! Where is my refund???? I will never shop there again !
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Review
#947326 Review #947326 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
REFUND!!!!
Loss
$1608
Preferred solution
Full refund
I bought a microwave for my rental and I was too small. I never took it out of the box. I have it for a month and a half. I didn't realize the policy on returns was 15 DAYS. They would not take it back. I was used to shopping at FRY's that has a 6 month return policy....
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3 comments
Anonymous
#1295276

So you're *** and didn't take time to understand the return policy of the company you're shopping at, and then thought acting like a child and complaining would get you places? *** loser.

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Review
#945803 Review #945803 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Delivery Schedule  - Best Buy review
I selected my refrigerator delivery for Oct 27 the 4-8 window. On Oct 26, I received a voice message confirming the Oct 27 delivery date and window. Less than 24 hours prior to my expected delivery, I received a text message confirmation delivery on Dec 7 between...
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1 comment
Anonymous
#1244595

I continue to receive emails asking me to rate a product that failed to be delivered on 3 separate occasions. It took me three failed deliveries to cancel but you did it right, if they screw up the first time cancel the order, better yet buy products that need to be delivered somewhere else - don't even bother trying to call your way through the customer service phone numbers to get resolution, you will spend hours and hours over days, or weeks in my situation, on the phone trying to explain the problem to the next anonymous person in line who could care less about your issue.

I walked away from this with a clear impression that BB does not value their customers.

Show them this with your wallet and buy from somewhere else.

Review
#944949 Review #944949 is a subjective opinion of poster.
Reason of review
Both delivery and customer service
I purchased a gift card for a 100 for my husband to get his computer fixed, he is a IT person and took offense to it. He shredded the card. after I learned about it. I went to the store they said you have to call the 800 number. So I called the 800 number for best buy....
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3 comments
Anonymous
#1260420

Probably should blame your husband for this mishap, if you had not acted like a two year old and should have the card it would have been a lot easier for you to return the gift card. Most stores won't refund gift cards in fact Best Buy typically doesn't return gift cards look at their terms and conditions. Seriously own up to the situation as you created it or your husband rather..

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Review
#943699 Review #943699 is a subjective opinion of poster.
Product
Best Buy Gift Card
Reason of review
there are other computer stores in the world

Ordered online, box arrived empty, runaround, no refund. | Best Buy review from San Diego, California

3.1
Details
Ordered camera battery online (and cringed doing it; it just doesn't go well with Best Buy online). The box arrived damaged, broken open, with no battery inside. Perhaps it shipped empty, or someone stole it. It was one of those folded-bottom boxes you can just press open. A week of phone tag between UPS and Best Buy, with the usual dealing with phone reps. They just wouldn't understand that I had an empty box, and couldn't return the battery. They finally said I have to go to the store; avoiding that was the whole point of ordering online. Ate it, won't order online from Best Buy again.
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Review
#943441 Review #943441 is a subjective opinion of poster.
Service
Ups Delivery Service
Cons
  • Website
  • Phone customer service
  • Too difficult to get refund
Reason of review
Problem with delivery
Loss
$32
Preferred solution
Full refund
Tags
  • package tampering
  • Terrible Phone Customer Service