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1.0
Details
It has happened twice with me that theor salespeople would lie to the customer just to sell the product at the moment. The first time I told the salesperson to help me buy a cheap laptop that can last me for 2 years and can still perform all basic functions of a...
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Review
#1654791 Review #1654791 is a subjective opinion of poster.
Cons
  • Worst first laptop buying experience
  • Dishonest staff
Reason of review
Poor customer service

No delivery. Confused wharehouse | Best Buy review from Tampa, Florida

2.3
Details
Suppose to have a delivery Monday September 9 no show. Tuesday the 10 th no show. Thursday the 12 wrong delivery truck drivers not certified in gas installation Waited Friday the 13th for a call for a delivery date. No call. This for two washer and drivers pedestals.
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Review
#1653181 Review #1653181 is a subjective opinion of poster.
Pros
  • Very upset
  • Manager service sales
Cons
  • Failure to deliver order
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Price reduction
Tags
  • Rescheduling
  • Deceptive Delivery

Return mobile | Best Buy review from Ahmedabad, Gujarat

1.0
Details
I purchased nokia 1100 but in order i got samsung mobile
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Review
#1652620 Review #1652620 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue

Lying to customer | Best Buy review from Southwest Dallas, Texas

3.4
Details
Purchased washer 9-9-19 from store in cedar hill Texas. Given installation window 9-11-19 7am to 1. Told installer would call ahead of time. Requested they would arrive earlier in the day. No call returned by installer. 10 o’clock called store. 15 min hold time to find out they rescheduled after I waited 7-10am for nothing. Rescheduled for 9-12-19 7-1. Why can’t they call, they had 2 numbers to make contact as well as an email. Asked to speak to appliance manager Ashley. Guess what, she wasn’t available. Web site doesn’t reflect an appointment. This reminds me why I don’t shop there to often. Lousy lying and incompetent. Will see if they show tomorrow.
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Review
#1650848 Review #1650848 is a subjective opinion of poster.
Pros
  • Wide variety of electronic products
Cons
  • Failure to delivery install as agreed
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Poor Delivery
1.3
Details
My name is randy demumbra I live at 8016 regency drive Nashville tenn. If you like you can go look at the amount of stuff I have purchased thru your stores over the years early this year I purchased a laptop for my grandson. a few months fter the purchase something...
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1 comment
Anonymous
#1748123

Try origin pc next time.i spent 3k self built zero problems. Lotta funny things going on in big corps.

Ive had all my orders cancelled for xperia 1 for 3 months still trying to buy it.

Best buy held my money for over 30 days to refund it saying to many orders said they had it in stock! Pure lies.

Review
#1650435 Review #1650435 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$2400
Preferred solution
Let the company propose a solution
1.0
Details
I talked to a Best Buy rep at the store about buying a home security system and having the Geek squad install it along with mounting a TV on my wall. The rep at the store said the Geek rep would contact me so we could work out the the details of the items needed and...
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Review
#1648866 Review #1648866 is a subjective opinion of poster.
Service
Best Buy Security System Installation
Cons
  • Geek squad did not honor appointment or offer solution
Reason of review
Poor customer service

TV not working | Best Buy review from Tucson, Arizona

1.0
Details
No answer with cutomer service
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Review
#1647514 Review #1647514 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Selection and pricing
Cons
  • Length of time to correct their mistake
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Let the company propose a solution
Tags
  • Defected

No Show | Best Buy review

1.0
Details
Had A BEST BUY Rep. come to my house to discuss a new TV I bought and paid for a 65" Sony with surround sound My sales Rep. Dave Kurschner from BEST BUY said i would have to pay in full that day before installation could be done on 9/6/ I paid, BEST BUY didnt Show !!!!!! Still trying to talk to someone from BEST BUY. be smart Go some where else.
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Review
#1647176 Review #1647176 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Full refund
2.9
Details
I placed an order for two phones on August 23rd, they sent me notification that one phone will be delivered on August 26th and one will be delivered on August 27th. I received one phone on August 26th. Evening of August 26th, I got notification that phone that supposed...
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Review
#1646745 Review #1646745 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Pricing
  • Web site design
Cons
  • Being lied too
  • Difficulty in escalating customer service issue
Reason of review
problem with delivery, poor customer service
Preferred solution
Deliver product or service ordered

BEST BUY HURT MY WINDOW

I am on disability due to MS and have a LOT of anxiety and it is worse in the heat. I can not call on the phone, it makes me sicker! I have a huge email rabbit trail they have put me through, AFTER they damaged my aluminum window frame and would NOT let me retain the a/c they delivered here. the installers PHYSICALLY took the unit they delivered, and that I paid for in advance. I have pictures that support what I have the damage to my window. I CAN NOT TALK ON THE PHONE!!!!
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Review
#1646462 Review #1646462 is a subjective opinion of poster.
Cons
  • Do not care
Reason of review
Poor customer service
Loss
$1000
Preferred solution
PAY ME FOR MY DAMAGED WINDOW