Best Buy Reviews and Complaints
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
22
ISSUES RESOLVED
3.3K
TOTAL REVIEWS
$1.7M
CLAIMED LOSSES
$1.4K
AVG LOSS
300K
PAGE VIEWS
What's your story with this company?
Ask a Question About Best Buy
Cons
- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
Pros
- Convenient location
- Wide variety of products
- Price
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
The black Friday sales were upon us, and I decided to spend $40 on a pair of earphones. Of course thinking that best buy was a stand up company you can imagine my surprise when the package arrived empty. Again, THE PACKAGE WAS EMPTY! It's only content was a receipt for...
View full review
Review
Product
Headphones
Reason of review
Poor customer service
Loss
$40
Preferred solution
Deliver product or service ordered
Best Buy review: Selling Warranties under a false pretense
I purchase a Sony Bravia 55" T.V. HD product # XBR-55X850B / $1400.00 the TV was advertised for the amount listed along with a full coverage warranty that included (according to the sales representative for BestBuy) all damage to the TV regardless of the Damage. A contract was signed under the premise of and with a brief verbal summary by the Representative that included a coverage of "everything and anything that could happen to the TV, which included a cracked screen." I have contacted the Retail Store and the Corporation to fix my cracked TV screen. The Company has failed to assist me and the response i have received from the technicians is "we do not cover cracked screens." No court action is pending however i have been contacted by third parties regarding this issue for a class action lawsuit pertaining to the sale of warranties under false pretense. I am requesting BestBuy to honor the warranty agreement summarized by the employee and fix the aforementioned product. A resolution to my issue could be done with the company honoring the warranty sold under false pretense. I am formally requesting BestBuy cease all sales of their warranties regarding TV's until the sales representatives have been properly trained!
Review
Product
Sony Xbr-55X850B Tv
Cons
- Warranties sold
Reason of review
Warranty issue
Loss
$1400
Preferred solution
Honor the warranty by fixing the problem
I took the day off from work to accommodate the 4 hour window of time that my delivery would occur ( 8am- 12 noon). It is now 1 pm and still no delivery. After holding with a phone operator for 30 min. I was told I was #8 and the deliverer was currently on #5. So I...
View full review
2 comments
It's commonly known that big box store delivery services are always late. Either buy local or plan accordingly. I always assume I'm going to be waiting on them for most of the day.
View more comments
Review
Service
Best Buy Shipping Service
Cons
- Poor delivery service
- Do not stick to their four hour window
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Best Buy review: Bad management
Hi my sister bought a TV at best buy ! when she open it up the screen was bad ! so we took it back ! No big deal. She got a different one different brand. got it home it was a Henesise Roku the remote was terrible no numbers for channels bad picture. So back to store we went ! To let you know it was 60 miles to store and back ! we get a third tv got it home bad screen ! Took it back ! By now we are not very happy . Got the manager told him what has happen & ask him what he was going to make this right sent we ad to drive so any miles and wasted a whole day ! He said he would exchange it or give her money back ! He said we probley broke it taking it out of the box !!!!!!!!!!!!!! At that time my sister was in tears I told him to give her money back . And we would go to walmart and get one . This was not right 180 mile and still had to go to walmart to get one . AND IT WORKS !!!!!!!!!!!!!!
Review
Product
Tv
Reason of review
Poor customer service
Best Buy - Samsung Tv Review
Ordered TV to be delivered 8-12. After 12 called to check status. After on hold for 30 minutes told it would be another 1 1/2 hours for delivery. No one called to let me know they would be late. They can cancel my order but not issue the refund. Have to call tomorrow. I'm back to work then and will prob be on hold a long time too. Also had scheduled a Geek Squad for 2 days later to install a new router that this TV would need as well. A FORMER Best Buy Customer!
Review
Service
Best Buy Shipping Service
Reason of review
Problem with delivery
I was told by the Best Buy store in Surrey Central that I could buy an apartment size chest freezer on line as there wasn't one available in store. I could pick it up at the warehouse in Port Kells B.C. and the problem was the hours of pick up were 9:00 to 1:00 pm. Or...
View full review
1 comment
Glad to hear you got your way you whiney little baby
Review
Service
Best Buy Shipping Service
Reason of review
Order processing issue
NEVER BELIEVE A WORD THEY SAY "Best buy does not have customer service. There is a name you can click on their web page, but it only goes to more links you can click, none of which have any value at all. They have a customer service phone number. 1-888-BESTBUY --- If...
View full review
1 comment
"If you are patient enough to decipher that idiotic ***," or anyone who has called a company in the last 20 years since most of them have switched to using their store/company name as their phone number. It's really easy to decipher using those handy letters below each number on the keypad.
Review
Service
Best Buy Customer Care
Pros
- Products they offer are the same as any where else
- Service provided by pacific kitchen and home
- Prices are good
Cons
- Best buy itself has no customer service
- Promise delivery but not deliver
- Customer service does not exist as near as i can tell
Reason of review
Poor customer service
Preferred solution
Price reduction
Best Buy Customer Care Review
When I went to buy something there were ten people. When I needed tech support and service there was one person trying to help five people. I walked out of the store before I got any help.
Review
Service
Best Buy Customer Care
Reason of review
Order processing issue
After getting a confirmed date and time, we waited for 4 hours for delivery which never happened. We called and were put on hold for 20 minutes and told we were scheduled.....also the delivery address was wrong from where we wanted it delivered....after multiple calls...
View full review
1 comment
they did call and give us a fifty dollar gift card
Review
Service
Best Buy Shipping Service
Cons
- Delivery
Reason of review
Poor customer service
Loss
$50
Preferred solution
a gift card for inconvienence
The worst experience ever, I buy a tv and the stickers said 4K buy it was standard tv not 4K so I pay like $400 more for nothing so I returned and customer service didn't want to give me my money back they just giving me excuses which is ridiculous the way they were...
View full review
1 comment
You are a blatant liar! Secondly, why don't you learn English you illiterate immigrant!
Green Card please? Go TRUMP
Review
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Dispute the charge with your card company. I assume you did the smart thing and used a credit and not a debit card.