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Best Buy Customer Care Review

3 days late with credit payment related to snow storm and have been receiving non stop phone calls all hours of the day, 8 am on Saturday, 6-7 times during the day with a message to call about my account. Are you kidding me? If I knew I would have to put up with this I would never have bought anything from them. After I pay this item off will never buy from them again! Fed up with Best Buy!
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Review
#1006586 Review #1006586 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Problems with payment

Short Review on February 06, 2017

1.0
Details
I got a order and i didn't get the power cable i called them was with them on the phone for hours and nothing they didn't help me and didn't care and im a elite plus mamber
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Review
#1003540 Review #1003540 is a subjective opinion of poster.
Reason of review
Poor customer service

Best Buy Manager Review

I went to Best Buy today at 5:30 in la masa store and there was a super vaser named Nick is a bad person has a very bad way to talk and trade us very bad and I never will go there , me and all my family . I ask the Best Buy management to take care about this problem.
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Review
#1003294 Review #1003294 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Short Review on February 03, 2017

Online difficulties on their website had to redo twice and still order was wrong and had to cancel. While canceling I got dropped after being on the phone 15 minutes and had to start all over again. Finally cancelled the order.
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Review
#1002202 Review #1002202 is a subjective opinion of poster.
Reason of review
Order processing issue
2.2
Details
I've been a customer at Best Buy for a long time. So long in fact that today when I asked for help with my Cobra Dash Cam I found out I never had any store warranty after 14 days! They used to give you at least 30 days on all items! Now they're so greedy that they...
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3 comments
Anonymous
#1322661

The protection plan works hand in hand with the return policy as well as manufacturers warranty That's why they offer hr. They deal with the manufacturers warranty for you.

If you chose to decline m then it falls on the consumer. A better analogy is if you buy a new car and don't get the extended warranty. The dealership will refer you to authorized repair places sometimes you end up having to pay anyway.

They won't exchange the car or return it for that matter. Almost every retailer who deals with electronics have 15 days.

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Review
#1002199 Review #1002199 is a subjective opinion of poster.
Product
Cobra Dash Camera
Cons
  • Worst customer service deserve no stars
Reason of review
Warranty issue
Loss
$200
Preferred solution
Full refund
Tags
  • Warranty sucks

Best Buy - Dell Laptop Review

1.0
Details
Your BestBuy.ca Order Number 508400054 (KMM1259110V71895L0KM) i had bought a dell latitude laptop from best buy site.. the product cam on time. But the produxt quality was so bad from system not working to screen flickers. This is a refurbished unit. So i immediately send back.. when you sent back Best buy dont take responsibility since this is bought drom market place. So i contacted QR computers. Their customer service is email only. No phones.. after much emails i got confirmation that they received my produxt and refund will have in 3 -4days. Its been more than 15 days. You call bestbut they saybwe need to hear back from QR computers when you email QR they say speak to best buy.. ita been 15plua days and am getting tired of this ***.. best buy back in the day had standards and did well..now it below standards customer service, below standard quality check and full standards in passibg the buck. I am still waiting. I wish i get my amount paid so i can buy a working laptop..pls stay away from this bussiness
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Review
#1001755 Review #1001755 is a subjective opinion of poster.
Product
Dell Laptop
Reason of review
Damaged or defective
1.0
Details
We bought an open box refrigerator at this Best Buy. The delivery guy left it our house in shop mode in which it does not run. After reading the manual we got it running but the door open warning message stayed on. After two trips by the geek squad and the door...
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1 comment
Anonymous
#1285722

Have a tissue

Review
#1000009 Review #1000009 is a subjective opinion of poster.
Product
Samsung Electronics Refrigerator
Reason of review
Return, Exchange or Cancellation Policy

Best Buy - Samsung Electronics Refrigerator Review

2.0
Details
A little over two years ago we purchased a Samsung refrigerator, microwave,range, and dishwasher. All of which have stopped working. One breaking down might be acceptable, but all of the appliances within six months of the warranty running out is not. We will be out a considerable expense which is something that we cannot afford. I am currently looking for used appliances. Thanks Best Buy for selling me a whole kitchen full of junk. I will never purchase anything from your company, and will discourage anyone I know to do the same.
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Review
#999733 Review #999733 is a subjective opinion of poster.
Product
Samsung Electronics Refrigerator
Reason of review
Damaged or defective
3.4
Details
Yesterday 1/26/17 my husband went to Best buy sore #1455 and even thou he had the required e-mail notice and receipt in hand he was refused the item purchased. The store manager stated I was to be there to pickup because I was the name on the purchase order. Never at...
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6 comments
Andrea
#1277457

So if a stranger had hacked your email and picked up your item with the email and receipt, you would have been ok with that? There is a reason the purchaser has to be the one to pick up online orders.

THIS is why. The website also gives you the option to ADD ALTERNATE PICK UP PERSON when you pay.

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Review
#998282 Review #998282 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Customer service and delivery
  • Headquarters have poor policy for pickup of merchandise
Reason of review
Poor customer service
1.6
Details
December 22, 2016 I brought a 48” VISIO (Not SMART) TV. It purchased the 2 year warranty. Total Cost $360.38. I PAID CASH! Before I made the purchase, I asked the salesman specific questions on its refund or return policy. I was in conversation for at least 20 minutes...
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3 comments
Anonymous
#1385784

I bought a macmini and returned after 2 days, paid debit and SUPPOSSEDLY it was refunded to my account.. just hanged up with customer service rep which is so hard to sneak your way into talking to an actual person..

HE TOLD ME I SHOULD EXPECT MY MONEY 13 days after I returned the product!

13 DAYS its such a low thing to do to your own customers such disrespect to the people that actually give their hard earned money in THE SAME DAY product is bought.. hadnt been in best buy in years because of their over priced items..

WILL NEVER GO BACK TO THAT STORE!

*** YOU BEST BUY!

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Review
#996775 Review #996775 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Staff knowledge of services
  • Refund
  • On your own aftersale service or rather
Reason of review
Return, Exchange or Cancellation Policy
Loss
$379
Preferred solution
Let the company propose a solution