Best Buy
Reviews and Complaints
Credit card Number
Preferred solution: Let the company propose a solution
User's recommendation: If the caller can answer the questions, give them their account information!
Item missing in box
User's recommendation: Don’t buy from Best Buy
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Verified ReviewerBad customer service
- Good prices
- Horrible customer service
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE FROM BEST BUY
Best Buy will not refund me for DEFECTIVE coffee brewer
User's recommendation: DO NOT PURCHASE ANYTHING FROM BEST BUY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAggravated customer
I am not happy with Best Buy! I put in my order last week to have my fridge delivered Monday may 3!
They showed up took my old fridge which they broke it to get it out! Went to bring in my new fridge which they had damaged getting out of the truck! They left with both did not leave me with a fridge! Ive been on the phone all day yesterday and today!
I set another appointment for a new one to be delivered and now the fridge is out of stock! They want to do nothing but shrug their shoulders and tell me they cant do anything! I have a family of 6 and now were using a cooler! Ive called and talked to someone and they want me to pay more to get another fridge because of their mistake!
This is the most frustrating thing! Ive missed work and Ive lost food because of this! Also as Im on the phone they need to completely cancel my order refund me wait for the refund to get into my account and then reorder another fridge! So waiting for a refund 5-7 days with NO REFRIGERATOR!
Ive been on the phone two hours and then hung up on!
I have to wait another week or two to possibly be told they do not have one in stock! My family is using a cooler when I could have used my old fridge or been told I could keep the new one here and had it exchanged!
- Very upset
- Being ripped
- Wasteing my time stealing my money
Preferred solution: Let the company propose a solution
User's recommendation: This has been too stressful over an appliance I would save yourself the stress!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder was delivered to the wrong address
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | This person supports our platform.
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Complaint
- There is no way i would ever do business with best buy again
- Selection
Preferred solution: Apology
User's recommendation: Sales staff may not know the right alarm for your car
Worst experience with a product and service provider we've had in memory
- Competitive pricing
- No hassel offer to return tv
- Decent brand selection
- Poor customer service
- I am realy unhappy
- Horrible delivery process
Preferred solution: Price reduction
User's recommendation: Avoid Best Buy at all costs
*** poor service
User's recommendation: stay away from geek squad they know nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon-existent customer... "SERVICE"
- Location
- Poor customer service and delivery
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScrewed on Computer Purchase
- Selection and pricing
- Product did not work after extensive contact with tech support
- Just want more money
- Warranty support is to run you around until you give up
Preferred solution: Full refund
User's recommendation: Avoid them like the plague. They are right there when your spending your money but phone, store and online support is God Awful if you have a problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad experience
- Bunch of idiots
- Bad products
- Lost time and money
Preferred solution: Let the company propose a solution
User's recommendation: Buy elsewhere.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayments are not showing on my account
Preferred solution: Credit my account
Poorly run company
- No pros
- Do not care about the customer
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sweetwater, FloridaI'mad, no kitchen delivered and they kept my debit card money
I bought a kitchen range on 02/21 and paid with a debit card, I'm old sick and left without a Hot meals, the delivered was to be for 02/24/2021 from 12.00 pm to 6.00pm, no one called my house, no one care, the staff Anais Gonzales she was arrogant and nasty, she said, she made two invoices for 2 different people, she sold the same item twice, she said a glitch in the system, another lie, she sold two items who knows what she had in mind, On the 25th I went back to the store after 1 hour and 25 minutes a guy claiming to be a supervisor gave me a debit refund in my Bank account, until today no refund has taken place. I received a call from Carmen Carabajo the General Manager she was lost didn't know what the staff was doing, she told me she wrote a refund on the 24 today is Friday no refund, I'm left with no kitchen and no Money. Keep away from Doral the Staff is not reliable, doesnt tell the truth, just try to make a sale no matter what.
Eve
Preferred solution: Full refund
User's recommendation: keep away from Best BUY, you got sears or Bransmart, or Wayfair, Ovestock
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Don’t post lies to try to make your post appear valid. They have a 15 day return policy and the manufacturer has a one year warranty after that. You call the manufacturer after 15 days.
You bought it in January, it is now May. The product is not defective, it falls under Keurig’s one year warranty.
You need to call Keurig. Best Buy has a 15 day return policy.