Ricardo E Sbx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Cancun, Quintana Roo

Check for scams with companies

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Best Buy - Check for scams with companies
Best Buy - Check for scams with companies - Image 2
I purchased an online promotion of a tv and makita tools, but it was a scam, i tried to contact Best Buy to find a solution to this problems but they tell me they have nothing to do with that and give me the run arounds about it, a company by the name of Bogg-bag was using their logo to promote stuff and stiff you for it
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Loss:
$100

Preferred solution: Deliver product or service ordered

User's recommendation: Call the company first to verify

1 comment
Guest

How is best buy responsible for your own incompetence?

Metzli Hlf
map-marker Ontario, California

Me estan haciendo cobros extras

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Cobro extra, como si yo tuviera dinero de más que injusticia más grande que maldad y yo e realizado todos mis pagos al día.
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Loss:
$345

User's recommendation: No recomiendo a nadie

Aaron L Ixf
map-marker Fullerton, California

Don’t shop at their store

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I buy a laptop paid in cash and ended up return. At return they said they can refund that amount so there u already know how scandelous it can be already!

Afraid to get rob to have a few thousands at store for returns? They can take in that much but can split out that much. A multi million dollars public store with many reps afraid of being rob? No its their excuse.

I Happen to loose my receipt called sales store and no recorded under my name of a refund check. I straight got rob! It tells me Best Buy dont have record of anything or is organized at all.

I have to really think twice before I shop at an overprice store that is on thin ice of bankruptcy cause I cant explain such moral of business they use! Follow is demand letter for arbitration and subpoena of evidence will prove my statement is true!

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Loss:
$1600
Pros:
  • Guarantee customer dissatisfaction
  • Great for keeping your money
Cons:
  • Not customer friendly
  • Great con artist

Preferred solution: Full refund

User's recommendation: Don’t help such business integrity alive!

1 comment
Guest

Find your receipt.

Anonymous
map-marker The Bronx, New York

Damaged house

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Damaged condo putting in dishwasher and will not fix or pay for me to get it fixed called customer service and just get a run around very unprofessional hire third-party to get away from paying claims
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User's recommendation: Don't buy anything from best buy

Lloyd H Nwf
map-marker Dallas, Georgia

COMPLETE FAILURE IN CREDIBILITY / TRYING TO STEAL MY WASHER AND DRYER

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Due to a mega malfunction in customer service, best buy offered me a $200 credit on my charge AND a $200 best buy gift card to go through with my order when I tried to cancel it.

I bought a new samsung washer and dryer but was delivered only a washer. Customer service told me their records only showed a washer purchase, even though I had a receipt.

Then they changed their story to say I must have taken dryer with me.

After almost 50 hours and 10 days on the phone, they said it was improperly coded and would be delivering it in two days. I told them to cancel the order, come pick up their washer and I would go buy elsewhere. I was offered a $200 credit AND a $200 best buy gift card to go through with the order and accept delivery, I finally agreed. I called back to best buy because of a problem with delivery and asked about my refund/credit and gift card.

I was told I shouldn't have been offered both and that I could have one or the other, but not both.

I really got upset about this and told them to just come get the two appliances and bring my old washer dryer back. I was told NO, YOU CANT HAVE YOUR OLD APPLIANCES, THEY ARE GONE AND THAT THERE IS NOTHING I CAN DO ABOUT IT.

I asked for a supervisor, nine was available.

I asked to have one contact me as soon as possible. STILL NO WORD FROM BEST BUY!!!

IM A 64 YEAR OLD DISABLED RETIREE AND CANT CONTINUE MAKING TRIPS TO LAUNDROMAT, PLEASE HELP ME BY LIVING UP TO YOUR WORD AND NOT STEALING MY ORIGINAL APPLIANCES!!

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Loss:
$500

Preferred solution: Price reduction

1 comment
Guest

Your old items were recycled. Nothing can be done.

Gerald G Dqz
map-marker Sacramento, California

Phone customer service is deplorable..

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I'm not sure that this review will really even make a difference, but I have to share how I'm feeling. I just spoke with Customer Support by phone and had the absolute worst customer service experience ever. Not friendly, helpful or concerned. I am on a personal mission to tell everyone I know to NEVER shop at Best Buy!
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Preferred solution: Was calling to speak with someone about lowering my interest rate - it is currently at 26.74%. They could care less and it shows. I guess Customer Service is no longer of any importance. smh

User's recommendation: Go to Amazon, or anywhere else other than Best Buy.

1 comment
Guest

Pay for your purchases in cash then. Funny you have a problem with the interest after your purchase. You also need to contact citibank.

Anonymous
map-marker Lexington, Kentucky

Not just poor customer service- there is NONE.

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Call the stores - nobody answers...ever. I went to the store and asked the clerk/ geeks squad guy to speak to the manager- he said" I am the manager" - why dont you answer the phone?- he said "we don't have phones to answer!"- expect a automated system and zero chance of human interaction. I expect Worst Buy to file for bankruptcy very soon if they are not already in litigation.
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User's recommendation: buy in person- hope you never need to call the store.-

1 comment
Guest

Having the same experience. Except I need my damn computer back, yet I can’t find a single person to speak with.

I’m so frustrated and I will never shop at Best Buy again. I’m physically ill now knowing that this is a regular occurrence.

Tom W 52

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You guys are screwing with my payment

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I tried for over 2 hrs to change my autopay amount to 200.00. Everytime i changed it and went to payments it said $643.00then it went to 493.00 and never would give me a confirmation. So i dont know what i paid. Is that your guys way is to screw the customer around till its to late to change the amount?
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Preferred solution: This better be the card division i started out with.

User's recommendation: Make sure you call during the day cause theres absolutely no help at night.

AH PISSED

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Hollywood, California

BEWARE OF BEST BUY 24 MONTH FREE INTEREST PROMOTION

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OMG! You guys, please beware of Best Buy Promotion asking you at the cash register if you want the 24-month Free Interest Rate promotion.

It's a complete sham! Here's what happened to me. I purchased a TV, refrigerator and a security system with flood lights. I had three different 24 Month Free Interest promotions.

I don't get paper bills or emails from Best Buy.

I only get my payments on my online banking. I received no emails or mail regarding the promotions ending. I only had $804 to pay it off and called Best Buy directly and they told me because I didn't pay off the promotion at the time it was supposed to be paid off, they now charged me $11,500! That's right, I only owed $804 and didn't know my Promotion was up and they decided to defer all the interest and charge me $11,500.

I am beyond devastated...

I don't work, I take care of my two elderly parents, and I'm losing sleep over this. Especially with the lousy economy and high gas prices, this is not what I needed.

I spoke to several Supervisors, one of which said, she was sorry but the problem was that the cashiers or customer service folks at Best Buy don't understand enough about the deferred interest nor do they tell the customer when you are at the cash register.

That's a big problem, because you are totally screwed if you don't pay the promotion off on time. That's how they get you!

View full review
Loss:
$11
Cons:
  • Lack of knowledge
  • Unable to get a hold of someone who can help

Preferred solution: Price reduction

User's recommendation: BEWARE OF BEST BUY 24 MONTH FREE INTEREST PROMOTION

Anonymous
map-marker Charlotte, North Carolina

And forwarded a claim of the "renewal" of an expensive Geek Squad virus protection plan to me. I forwarded the msg I received to Geek Squad virus protection plan which I did not authorize. No answer.

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I received a claim that I had been charged by Geek Squad for an expensive virus protection plan, which I did not authorize. I suspect it is a phishing attempt, so I alerted Geek Squad and asked for their help in putting a stop to it. I have received no answer to my request for information and help. I don't to know how serious this is, but it definitely concerns me. Unfortunately, it apparently does not concern Geek Squad, which is unacceptable.
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User's recommendation: Don't deal with Geek Squad if you expect them to help you out of any kind of trouble like this.

Anonymous
map-marker Charlotte, North Carolina

I have received no response whatsoever to my query.

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I wrote Geek Squad, forwarding an apparent phishing email from Geek Squad thanking me for renewing an expensive virus protection which I did not order. Geek Squad needs to do something about this kind of illegal activity, but I have gotten nothing whatsoever in the way of a response. This is unacceptable, Geek Squad!!!
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User's recommendation: Do not count on Geek Squad to help you if someone is trying to cheat you in their name.

Anonymous
map-marker Taunton, Massachusetts

Can not get my Xbox x to play

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I just needed help to operate my Xbox x game machine but they refused to help still can't operate I am done
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User's recommendation: Do not ask for help they will not help

Anonymous
map-marker Phoenix, Arizona

This company and scammers

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The real Geek Squad might be ok but, they have a scamming group from some asian company sending random emails. As the real geek squad is aware of. What are you doing to catch these predators? As a consumer no one ever listens to the little guy. As a company the real Geek squad should be tracking tracing finding and punishing the culprits. STAY OFF LINE EVERYONE> THE ASIANS (CHINESE) are coming to screw with your finances. Fight back this current government does nothing but make nice with the chinese open your eyes.STAY
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User's recommendation: Do Nothing On line

Mac R Ben

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

No Accountability

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Best Buy Support

@BestBuySupport

Have questions about

@BestBuy

? Need support?

Let us know! Were here to help weekdays 8:00 a.m. to 7:00 p.m. CT, weekends and holidays 9:30 a.m.

to 6:00 p.m. CT

1 Following

37K Followers

Joined December 2012

So I was given a gift for employee appreciation day and I choose Jlab headphones. They were not Noise-cancelling therefore I could not use them at work. I returned them at the store and I chose a blendjet2 and paid the difference.

I receive the same blender for mother's day, so brought the one I paid the difference for back. The associate was supposed to give me the credit back and also the rest in store credit. She said don't worry I added it to the card we had for you on file, you should get that back in 5-7 business days. Only to findout she refunded my gift back to my employer, when in fact that was a gift and I should've got this back too.

Spoke to a manager at your Tampa location and she was super rude and they wouldn't fix it. Said nothing they can do. Told the same thing by customer support. So now I can't get my gift credit back and to add insult to injury the blendjet I got for mother's day was stolen at work.

So this was overall a terrible experience and I was left with nothing. Response..Thank you for getting back to me with this information. While I wish I could provide a different answer than what it sounds like you were provided at your local store, please know any returns processed at our stores would go back to the original form of payment, which in this case appears to be your employer. If you haven't done so yet, I recommend working with your employer to explore what options may be available.

^Sean

Just called corporate# again and now I'm being told after I provided the order# that the rep couldn't even find, that I cant be helped because the phone number doesnt match after she already verified it did.

Best Buy you're customer service is less than one star. I will NEVER BUY anything from you again and I filed a complaint with my employer who bought me this gift and said they were sorry and will use someone else for the next employee appreciation day because this is not the fitst complaint they received about the gifts through Best Buy!

View full review
Loss:
$35
Pros:
  • Lost my business going forward
Cons:
  • Lack of accountability and complete lack of customer service

Preferred solution: I would like the store credit I should've received in the first place.

User's recommendation: Don't buy anything from Best Buy! There's better big box stores out there

3 comments
Mac R Ben

Nope no follow up no nothing.

Guest

Im sure you wont be missed mac.

Mac R Ben
reply icon Replying to comment of Guest-2190511

Who asked you?

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Jennifer A E
map-marker Irvine, California

My credit limit is 7500 they denied at 5000

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Hung up on me and didnt help one bit. i was asking why my card was being denied when i had 7500 limit and online it showed i had credit and no late payments- they said they were unsure and hung up when i asked for escalation.
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Preferred solution: Still looking for answers

User's recommendation: avoid at all costs- they value nothing they have in writing just what is in the screen in front of them

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