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2.9
Details
I placed an order for two phones on August 23rd, they sent me notification that one phone will be delivered on August 26th and one will be delivered on August 27th. I received one phone on August 26th. Evening of August 26th, I got notification that phone that supposed...
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Review
#1646745 Review #1646745 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Web site design
  • Pricing
Cons
  • Difficulty in escalating customer service issue
  • Being lied too
Reason of review
problem with delivery, poor customer service
Preferred solution
Deliver product or service ordered

BEST BUY HURT MY WINDOW

I am on disability due to MS and have a LOT of anxiety and it is worse in the heat. I can not call on the phone, it makes me sicker! I have a huge email rabbit trail they have put me through, AFTER they damaged my aluminum window frame and would NOT let me retain the a/c they delivered here. the installers PHYSICALLY took the unit they delivered, and that I paid for in advance. I have pictures that support what I have the damage to my window. I CAN NOT TALK ON THE PHONE!!!!
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Review
#1646462 Review #1646462 is a subjective opinion of poster.
Cons
  • Do not care
Reason of review
Poor customer service
Loss
$1000
Preferred solution
PAY ME FOR MY DAMAGED WINDOW

Best Buy review in Three Chopt, Virginia: Customer service and management

1.0
Details
Purchased microwave on 8/3/19 for delivery 9/2/19. Waited all day and no one showed up neither did I get a phone call. I called they stated third party did not show to pick up and again no phone call. They finally connected me with third party and they scheduled for today between 10-12, still have not heard, finally for someone and the delivery said they went to pick It up and it was out of stock. Again no one called. Will never shop again and will tell all My friends, as well management won’t make it right.
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Review
#1646271 Review #1646271 is a subjective opinion of poster.
Pros
  • Never received the item
Cons
  • Are dead to me now
Reason of review
Problem with delivery
Loss
$45498
Preferred solution
Let the company propose a solution
Tags
  • Long story

Bought a washing machine and pedestals on 8-29 19 dalivered on 9-4 19 installers busted a pedestal.best buy refuses to let me talk to a manager to get total cost! best buy said they cant replace til

1.0
Details
till 13th,worse service I ever had with any one.my guess is they want to get past the 15 day return! cant talk to a manager or get a itemized statement .know I am being jacked around, worth me seeing someone face to face. guess will make a trip to phony business tomorrow !
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Review
#1645782 Review #1645782 is a subjective opinion of poster.

Best Buy review in Fort Worth, Texas: Extremely bad customer Service

1.0
Details
On 7/18/2019 I purchased 2 speakers and 8 Cameras from Stephen @ Best Buy after he inspected my home to provide the Best products. I have patiently waited for till 9/5/2019 to get them installed. Upon arrival today they informed me that they could not install the cameras because it was over their 15' max height. I have been in construction for 39 tears and never met anyone this clueless. At this point I will never recommend or use Geek Squad for anything else.
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Review
#1645356 Review #1645356 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3
Preferred solution
Full refund

Best Buy review: TERRIBLE

1.0
Details
Can't get a hold of shipping department. Bought dryer, no confirmation, no email, no phone number, no delivery! Can't speak to a person - absolutely ridiculous!
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Review
#1644554 Review #1644554 is a subjective opinion of poster.
Service
Best Buy Delivery Service
1.0
Details
Best Buy is an antiqued 20th century retailer that will soon be obsolete like Circuit City. You would think that a retailer that specializes in technology would invest in modern point of sale computer system to track all their customer transaction, but they don’t. They...
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2 comments
Anonymous
#1744857

Its also simple to hold onto your receipts but that sounds like antiquated crazy talk. Im guessing it also had to do with being outside their return policy.

To hope a company goes out of business and putting people out of work is a very selfish comment. Im glad you got nothing.

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Review
#1642591 Review #1642591 is a subjective opinion of poster.
Cons
  • Were condescending
Reason of review
Poor customer service
Loss
$160
Preferred solution
Simple Exchange for a better product. I was willing to pay more money for a better product.

Best Buy review: Best Customer Service

5.0
Details
I visited the store in Davie in Florida # 1258. 09/01/19 A young men by the name of Patrick took care of us. He was great. He explain with great detail each product.
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Review
#1642361 Review #1642361 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Store proximity
Reason of review
Good customer service

Best Buy review in Maple Grove, Minnesota: Poor service and customer service

1.0
Details
Had the worst experience ever with Best Buy. Promised me a Saturday Delivery. "Truck Broke Down" No delivery. Called to cancel order but was told by Best Buy Employee that if I kept my order they would compensate me for my troubles with a 10% gift card and to call after delivery complete. Called customer service and was offered a 25 dollar gift card. My purchase was 3500. Countless phone calls with a promise of a return call. Never got a return call. Sent e mails was passed off to other departments with no resolution. Will never shop here again!!!
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Review
#1640458 Review #1640458 is a subjective opinion of poster.
Cons
  • Delivery and customer care
  • Manager not helpful tyra
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Price reduction
- I purchased a $20,000 Viking Range (plus another 10K worth of appliances) from Best Buy / Pacific Kitchens store in Woodbridge, Virginia on May 9th. I was told by the salesperson that the Range had shipped from Viking on July 26th. Since then, I have been lied to...
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Review
#1640002 Review #1640002 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Salesperson
Cons
  • Post purchase care
  • Responsiveness
  • Failure to deliver order
Reason of review
Problem with delivery
Loss
$20000
Preferred solution
Deliver product or service ordered