Lucas L Rhg
map-marker Tustin, California

I was triple charged for items

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I recently bought Astro a40s and a Corsair mouse pad, I was charged 3 times for these set of items and I would like a refund for the extra two sets I was charged.
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Loss:
$476

Preferred solution: Full refund

Kayla D Nok

Order

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My order was delivered to the wrong address but since someone signed i am screwed what type of business is that. i bought from best buy not USP i shouldn't be having to go through them
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Loss:
$227
Cons:
  • No one seems to know how to answer the phone
  • False advertising of products and not resolving
  • Slow to assist

Preferred solution: Deliver product or service ordered

User's recommendation: Do not sign for anything

1 comment
Guest

How is it best buys fault? Who gave the wrong address? There are alot if holes in your story.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Atlanta, Georgia

Closed my account for no reason

Best Buy - Closed my account for no reason
Made all payments most of the time the account was always paid off. Call them they said it was because of my credit history with other accounts went to my credit report it says 100% payment history no collection and no bad remarks. Because they closed the account it effects my credit. I think they closed it because I complained about something
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User's recommendation: Don’t use I’m fixing to start put the all over social media

2 comments
Guest

Get mad at the Independent Creditor Best Buy does business with, that closed your account, Not Best Buy because Best Buy Did Not close your account. Your account is with the independent creditor, Not Best Buy.

Guest

Best Buy Did Not close your account Best Buy Does Not have a credit card. Best Buy does business with an Independent Creditor that issued the credit card.

So, your complaint is with the Independent Creditor that issued the credit card.

And posting that Best Buy did this via social media Is Not true since it was The Independent Creditor that closed you account. So, get made at the Independent Creditor, Not Best Buy You are barking up the wrong tree.

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James K Mry

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not perform service

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I purchased an Amana washing machine online from Best Buy in Dedham, MA. It was delivered and installed two days later. Over a short time, the washing machine began making a loud noise during the filling cycle. I contacted Best Buy to have a technician assigned to evaluate and repair the problem. The customer service office recorded my request, set a date and time for the work, and stated the technician would confirm the arrival time. On the scheduled day of the repair, the technician did not call to confirm or cancel the assignment. I contacted Best Buy the following day to register my displeasure regarding the no-call confirmation and no show. Subsequently, I spoke with the service department and was informed the washing machine had exceeded the warranty period my six days; therefore, it would not be repaired by Best Buy.
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Cons:
  • Did not follow through on scheduled service date
  • No offer to fix issue

Preferred solution: Deliver product or service ordered

Debbie K Aae

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Easley, South Carolina

Fraudulent purchase

Best Buy - Fraudulent purchase
My debit card number was stolen and used to make a purchase through Best Buy for 1003.78 I’ve been trying to get hold of someone at Best Buy to cancel this order no one is there this product is being sent to some place in New York I don’t live there the bank was notified card canceled but need this order cancel. Transaction number is 0-6c133762s514****j and item numberBBY01-8062****6059
View full review
Loss:
$1003

Preferred solution: Cancel order

1 comment
Guest

You are supposed to call your credit card company so you won’t be charged. The credit card company will credit your account, investigate thoroughly and issue a new card with new number to you. I’ve had this happen to me and American Express is wonderful with identity theft problems … as are the other major credit cards - VISA and MasterCard.

Rebeca M Akw
map-marker Manage, Wallonia

Wanted help with my warranty

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Best Buy - Wanted help with my warranty
first the guy couldn't find my warranty even after i gave him my number. I don't live in the US and they didn't even care to provide any type of support via chat so basically I have to go to a store to get my watch fixed!!! Basically it sucks!
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Preferred solution: Let the company propose a solution

User's recommendation: if you don't live in the US don't even bother purchasing a warranty

Dawn A Jru

Do not shop here. They aggressively racially profile

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Last week, my ten-year old son was so excited about the new Switch Mario brothers game coming out on Friday the 15th. Since he had been doing well in school, my husband and I told him he could get an early Xmas present. I pre-purchased the game online at Best Buy. On Friday afternoon I entered Best Buy in Danbury CT. I was immediately greeted by a staff person at security desk. “Hello, may I help you?”. “No. Thanks.” I replied, smiled and continued walking inside. Before picking up the switch game, I decided to do some early Xmas shopping. I barely entered the store and was asked again, if I needed help by another employee. I told him, “I’m here to pick up an online order, but I’d like to browse and shop before I pick it up.” I stepped away and found Pokémon cards on sale. My kid collects them, so I chose two packs. I turn and noticed what looked to be a plain clothes security guard standing nearby. I assumed he worked there because he didn’t have a cart. He cut his eyes from me, bent over and proceeded to touch items on a display case as if he were organizing them. I also noticed a brown leather holster on his back hip. I wasn’t sure if it were a gun or knife holster. Either way, he made me feel uncomfortable. Security doesn’t always have to ask “May I help you” to intimidate or profile customers. For a moment, I worried I were going to be mugged. Lol! I ignored him and proceeded to the toy aisle. I took out my cellphone from my purse and began to text a message to my husband. I wanted to let him know where I was and ask if ‘there was anything else he’d like me to pick up or price check while here?’ I turn to find another employee approaching me. “May I help you? “Asked the 3rd employee Interrupting me. Or was he the 4th? Before I could answer him, I swear!... I turn to see another employee rushing down the toy aisle towards me. At this point, I had two male Best Buy employees on both sides of me, invading my space. They weren’t nearby at an end of an aisle pretending to organize items, like other store employees. They were deliberately invading my space. I couldn’t finish my text message. The other employee had a strained smile and nodded to the other guy, as if he was back up to assist him. By then it was obvious to me that I was being aggressively racially profiled, the moment I stepped foot inside the store. I couldn’t take four or five paces without an employee rushing over to address me. Since I had time to spare before my son’s bus arrival at home, I decided to chat them up and test their sincere interest to ‘help me’. I looked at a display of hover skateboards then asked, “Do these still blow up when you charge them?” “Ah, it depends on the make...” replied the last *** who rushed down the aisle as back up to harass me. I allowed him a moment to ramble on about his opinion on the safety or lack thereof on the skateboard. By then the previous guy stepped away, leaving this one to handle me. I sincerely told the guy, “Thanks for your honest input about this thing. Thanks for not just saying yes…its safe, to make a sale. I appreciate it. May I take a photo and do more research on the manufacturer before I decide to buy it?” “Sure.” He replied. I snap a quick cell photo, say thanks again, and I had to squeeze past him to step away to browse the other toys. He continued to stand there for a moment. Doing nothing but hold his hands behind his back and watch me. I looked at him. Saying nothing and participated in a brief stare off. I considered offering him my purse and merchandise to carry as he followed me. Just something he could do to earn his salary. But he gave me the creeps. I was also getting irritated. But I knew I had to keep my cool. Some store security expect a person of color to react angrily to their blatant bias. If I had verbally lambasted them for racial profiling and harassing me. They would probably feel justified to have assigned several employees to follow me. Any excuse to get more security to harm me or kick me out. So, I kept my cool. I found them all pathetic. “Is there anything else I could help you with? He asked me. “Nope. I just wanna shop some more before picking up my online purchase, thanks.” I reply once again, explaining why I am in the store. “Okay, if there’s anything else Just let me know,” he said. I then witnessed him gesture to another worker at the end of the adjacent aisle. He said something unintelligible, then he pointed twice at me. As if to direct someone else to keep tabs on me? At least that’s what I assumed. I made my way to the next toy aisle. That next employee was legitimately unpacking items. I took my time in that aisle. I finished texting my husband and looking at toys I wasn’t interested in. Just to test how soon another employee would visit me. But deep down, I found it difficult to focus on my Xmas shopping. I was being judged to be a criminal based on my melanin. It didn’t matter that the money I spent there would help pay their salaries. What mattered was that the employees were trained and/or conditioned to assume, that because I was a person of color, that I would be a criminal. It was more of a priority to have surveillance on me, than on any other possible theif in the store stealing anything else. Prior to my arrival at Best Buy, I was having a good day. By now, five minutes inside, I was depressed and had tears stinging my eyes. I tried to ignore the racists. I wanted to buy something else for my son. I was in there because I deserved to be there as much as any other customer. I had a Best Buy credit card. In the past four years, we had bought several laptops, a fridge, toys, CD’s, a VR headset game, headphones, speakers, GPS, And recently an $800 Dryer with that card…and paid them all off. I had good credit with Best Buy. I am the sort of customer Best Buy needs to avoid filing for chapter eleven. I’m the type of customer they should greet with champagne and wait to be summoned if I need their assistance. I left the toy aisle then walked pass the gaming displays. I overheard heavy feet running. I turned to find a smiling white guy jogging down from the other end of the store, from the computer areas, to address me. “Hi, can I help you?” he asked out of breath. By now I translated it as; “Why are you still in here? We don’t care to sell to your kind of folk.” Instead of screaming at my 5th or 6th or 7th racial profiler, I looked down and pointed at Mario brother stuff toys. I sighed. Realizing that I would not be allowed to be alone in any aisle of the store. This was not a coincidence! “I’m looking for a Mario toy for my son. I just paid $70 online buying the game here and wanted to add it to his gift.” I say, as if I had to explain again. Within the past five years, I had been discriminated at Best Buy, CVS, Walmart, local gas stop markets and Sierra Trading. If I shop with and separate from my White husband, to browse at another part of the same store, I am profiled and bothered by employees more than when he shops beside me. Today, I went to Best Buy alone and the bias was obvious. I bent over to reach for a toy, but the employee blocked me reaching for the stuffed toys to ‘assist’ me. He proceeded to rummage through the toys and located Mario in a bear suit. Apparently, I was not allowed to rummage through the bin to choose for myself. I was being scrutinized for everything I touched to read or exam. I told him, ‘No’. Ill check online for Mario wearing his usual overalls. Thanks anyway.” The guy showed me a stuffed red Mario brothers hat, or whatever the *** it was. I told him; “Nah. Our dog Bilbo Baggins would chew it up. Thanks anyway.” He chuckled, finding the name of my dog amusing. Nice to see I was able to make him smile. Meanwhile, I wondered if he had any ability to understand that he was participating in racist practices and ruining my day. There were other items and gamer figurines I wanted to exam to buy for my son. But I got the message. I am a person of color, which Best Buy security policies did not respect. I felt discouraged, like I wasn’t allowed to check out the television section, the PC section for a new monitor for my husband. We wanted to buy our kids first cell phone here too. Oh, and I wanted to buy a new remote for the damn VR headset. I also needed to look for a rug shampoo vacuum. I even had to use the bathroom, but feared they’d probably follow me inside there too. I didn’t care to have another store employee make me feel uncomfortable and scrutinize my every move. By now I felt disgusted. I wanted to pick up the switch game, (that I now regretted purchasing online from here) and just leave. On my way towards the register, I notice an air fry cooker on sale. That’s where my first female employee approached me. “May I help you?” Actually, it was on sale and it was an item I was looking to purchase that day too. But I didn’t have it in me to give any more of my business to Best Buy. I no longer felt like helping to support all of these employees livelihoods. However, I did ask her, “Are these hard to clean? My husband likes to make buffalo wings. I’d like to get this for him, but not if it’s hard to clean.” “Well, my sister has one. But she moved and I don’t know if she’s used it…so.” She responded disinterested. “Okayyyyy. I’ll think about it. Thanks.” I finally made it to the ‘pickup’ register. I provided my driver’s license and receipt from my cell phone. As the cashier woman struggled to scan my phone for the barcode, I looked around behind me. It occurred to me that I did not get very far into the store. I was not allowed the freedom to browse and shop further than the front mid-section of the store because I was besieged by several employees. I thought of complaining to a manager. But I shouldn’t have to! Besides there’s no way I can trust a ‘store manager’ who most likely ordered those little minded employees to follow me. As the cashier requested the help of two other employees, I was preparing myself for more discrimination. I was expecting some *** about the legitimacy of the bar code. I pulled out my best buy credit card for her to confirm if necessary. As I purchased candy and the Pokémon cards, it ran through my mind that I should probably prepare for more harassment on the way out. I felt my heart racing, imagining the worst-case scenarios. What would I do if they insisted on wanting to check my purse, even if the alarm did NOT go off? To avoid a police visit and a scene; do I allow them to subject me to more denigration by allowing them to check me and my personal belongings? If I resist and not show my ID, they’ll feel authorized to harm me and arrest me. I wouldn’t make it home in time to get my son from the bus. I do not have a jail record, but they’d start one on me with false accusations. I was so head *** over several employees casing me in the store. It wasn’t paranoia to expect more discrimination from Best Buy’s - ‘Jim Crow’ store security practices of today. ‘Shopping while black’ would be my crime. After making my purchases, she did not bag my items. I realized I didn't have a spare shopping bag on me. Only my purse. Before placing items inside I asked, “Will these buzz off if I put them in my bag?” I ask this of every cashier attendant at every store I go to now. Since Connecticut no longer offers free shopping bags, if I don’t BYOB, I do not always trust them to not remove security sensors. It’s a great law to help save the environment. But another law to allow corrupt store security to ‘stop and frisk’ people of color, ignoring the receipt with proof of purchase. “No, that’s alright,” The woman at the register replied. As I put my items into my bag, I noticed her speak into her mini microphone and say something like, “She has emailed receipts”. I assumed that was mentioned so that security need not stop me, to inspect my receipt and items. I was relieved when no alarm went off as I exited the store. When I made it back to my car, I found my dog Bilbo sitting on the driver’s seat. He jumped into the backseat allowing me to enter and sit behind the wheel. By the time I could start the car, I broke down in tears. That day, Best Buy Store subjected me to racial discrimination leaving me to feel humiliated, dehumanized and needlessly stressed out. I will never patronize Best Buy ever again. Dear Best Buy Representatives; please stop racially profiling people of color. You’re hurting many innocent customers. You’re also risking losing customers for security practices that go too far. Signed; Dawn. from Sandy Hook CT
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Pros:
  • Quality items to purchase
Cons:
  • Intolerant and inflexible policies and uncaring staff
Reason of review:
Aggressive racial profiling. employee harrassment

Preferred solution: Let the company propose a solution

6 comments
Guest

I too, have been profiled at stores in the past. I'm a white.

female, long-hair rocker type...which apparently means I am a thief. Which I am not, and never have been. All I could think was how rude and small-minded those people were. I may look like the baddest person in the room, but I guarantee I'm probably the most honest person in their room.

Feels like crap to be judged on appearances, and I'm sorry it happened to you. There's always overzealous salespeople, but you get the vibe when they're watching you.

Guest
reply icon Replying to comment of Guest-1785591

Hello, awesome punk rocker chick! Thanks for your reply.

I agree the discrimination is wider than black folk being followed. If youre conservatively dressed and white (like my husband). youre less likely to be followed. but you and I are targeted as we enter the store.

But, you can simply dress more conservative and not get has profiled as I would, if I were wearing a suit and carrying a good credit best buy credit card. It sucks. We're *** we must resist. corporations are the enemy.

Best Buy will file chapter 11 soon enough and their employees will be out of a job. I just feel bad for employees who are not racists there, only until hey follow orders and do it anyway. I hope to see you at the anti bS USA government marches with my son.

We are living in 1930's Germany. Good luck and May The force be with you!

Guest
reply icon Replying to comment of Guest-1785692

The professional shoplifters always dress very conservatively and don't attract any attention. They are helped by the store security that is keeping such watchful and close eyes on the suspicious looking honest people, and doesn't pay them any attention whatsoever.

Guest

I feel sorry for your child with the absolute level of crazy you have.

Guest
reply icon Replying to comment of Guest-1781741

Dear, Anonymous Bully, You are a very pathetic individual to insult me and my Child. Youre also a coward to post this under an "anonymous' ID.

Best Buy threatens to lose business with their aggressive Racial profiling. Their employees are forced or further enabled to discriminate customers. its not fair to their employees to practice *** security tactics and more unfair to customers. This issue is bigger than just racist security tactics.

when best buy goes out of business, employees will suffer more when they're laid off. I can shop online elsewhere and have it delivered. When folks like me no longer shop there to avoid discrimination, Best Buy will soon file chapter 11. Also, my 10 year old son is wiser and more woke than you are.

He has more human decency than you will ever have. He's the generation to suffer your and this generations ignorance and bias. His generation will have to fight the next revolution and stomp out ignorant backwards idiots as yourself. Signed; African American Resident of Sandy Hook CT.

PS: Yes, im from THAT Sandy Hook CT and my kid attended that school. We have to deal with gun violence and discrimination.

Guest
reply icon Replying to comment of Guest-1785685

To use sandy hook as a soap box is disgusting.

View more comments (5)
Anonymous

Charges on my card

Ive talked to two different supervisors I spent three days on this beach call was over a half an hour waiting its time they said they needed to put me on hold for 2 to 3 minutes they charged my card $900 with my purchase was only 500 and something dollars I had to wait a week for my $400 to come back into my account during these hard times and they did nothing to make it up to me I will never do Thats again with Best Buy and I will let everybody on media know by experience
View full review
Loss:
$400
Pros:
  • Fast and free shipping
  • Many store location
Cons:
  • Lack of knowledge
  • Low customer value and wised i used amazon instead
  • I did not like our experience with best buy

Preferred solution: Price reduction

Gail K Orq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Given false information on a sale

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Looked at new iPad pros at Lake Geneva Best Buy, picked out the newest iPad Pro, sales person told me it came with keyboard. Went home decided not to wait till Black Friday to order and ordered on line received it a few days later with no keyboard. Told person at Best Buy.com what I was told tuff luck, you were given wrong information. Employees seem very uninformed and that reflects on sales of item. Not happy, bought cause I needed it with a keyboard.
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Preferred solution: Let the company propose a solution

Patricia H Oyi

Question about order

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Order shipped on 12/08 and still did not get it
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Pros:
  • Shopped here for years and was satisfied until now

Preferred solution: Just want what I paid for 2 kids won’t be getting a gift on Christmas if I don’t receive before tomorrow

User's recommendation: Go to a store and pick some thing out as a gift cause 2 of my grandkids are getting nothing for Christmas because it didn’t come

Anonymous
map-marker Marietta, Georgia

Cancelled Order

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*** you, Best Buy. This whole PS5 launch has sucked, but you're the worst. You know why? Because you gave me hope. I was able to place an order on December 15 and I was *** thrilled. I was so happy. I wasn't going to be able to pick it up until that Saturday, but I was just glad that the hunt was over. Saturday rolls around. Uh-oh, the item's been delayed. That's fine, I can wait. No idea why, and every time I try to contact customer support the line is completely full, but I can wait. Then, today, I get a notification that there's a problem processing payment. Whatever, I'll use a different card. The payment doesn't work. I try again. The order is canceled. *** you, Best Buy.
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User's recommendation: Don't buy anything from these slimy ***

1 comment
Guest

Have money in your account then dead beat.

FRANCES C Zhy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Owings Mills, Maryland

BEST BUY NEVER REMOVED CHARGES FOR A PRODUCT I NEVER RECEIVED

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BEST BUY charged me for a software download I never received. Therefore, After 3 days had passed with not receiving any email or download I called Best Buy and canceled my order. BEST BUY billed me I complained to 6 different representatives including so-call managers. Several of Best Buys representatives did not speak English well. The Rep. would answer the phone with a lot of static, they left the phone for long lengths of time. I was disconnected after having to wait for over 15 minutesone of the worst companies to get reptuable .I will not order anymore
View full review
Loss:
$100
Cons:
  • Diffic

Preferred solution: Full refund

Anonymous
map-marker Chicago, Illinois

Complaint about customer service and damaged product

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I purchased a dishwasher at best buy. I took a day off of work for delivery and installation on October 26, 2020. As soon as the delivery guy removed the packaging on the dishwasher, I noticed a dent in the front of the machine. The delivery guy said that he will install the dishwasher anyway because best buy will exchange it for free or offer me a 20% credit to keep it. I told the delivery guy I definitely would not keep a brand new product with damage on the front of the machine not matter how much they offered. He assured me that best buy will exchange it. He wrote down my reference number to call the next day for exchange. The next day I called and spoke to a rep that stated that the dishwasher (Bosch) is now out of stock. She explained it will take a very long time for it to come back in stock. She gave me an option to select another Bosch dishwasher in the same price range. Unfortunately for me, all the other Bosch dishwashers around that price range and higher were also on backorder. She suggested I choose another brand. I explained to her I only wanted a Bosch dishwasher not another brand. An hour later, I found the dishwasher at ABT. They had it in stock and was able to deliver the dishwasher on November 4th. I called Best Buy back and requested a return of my order. The next available date for Best Buy to pick up the damaged dishwasher was November 5th. I explained that I really needed to get the dishwasher out before the 4th. Not only did I take a day off of work for delivery of a damaged machine, I now have to pay ABT to remove the damaged machine because Best Buy cannot pick it up in time. I spoke to several reps and a customer service supervisor named Yolanda who was absolutely the worst. She has no customer service skills and hung up on me because she wanted me to verify my address once again to send me a gift card. I explained to her that at the time since her call was long and I was now in public and could only verify the first numbers of my address. I had already verified the information on the call with her at the beginning before she put me on hold at least 5 times. Her hanging up on me is not acceptable. I writing all of this to say, I have been totally inconvenienced and lost a day of work to have a damaged dishwasher delivered and installed. I will further lose more money because now I have to pay ABT to remove Best Buy's damaged dishwasher so that they can install a new dishwasher. In my return, I want my installation money back as well. I should not have to pay for installation of a damaged product.
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User's recommendation: Never buy from Best Buy

Joshua B Rwr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My basement is flooded after your employees left from putting in a dyer

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Best Buy - My basement is flooded after your employees left from putting in a dyer
Yesterday A dryer that I had ordered arrived and two men had come to make the delivery by taking out the old dryer and putting in a new dryer simple right ? Wrong instead one of the men told me that it wont work properly because I needed a longer hose for the exhaust outlet for the dryer and he said luckily I have one in the truck and Ill install it for $100 dollars. I said I didnt have the money on me so I had to go to an ATM to get the money but there truck was blocking the driveway and I didnt want to make a big deal about it so I ran over to the nearest corner store and withdrew $100 while on the way back I decided to google the price for the hose which is 10.29 and it was about $29 on your website so when I arrived to the house I asked again how much it would be for the extra labor he said again $100 I then asked how much a hose normally cost he said $70 and labor $30 I told him I was aware he was dishonest and I walked away before I said anything I might regret as I was he said dont worry about this its on us for free and I left them to complete the job as I cooled off . About 15 min later one of the men walked right by me without saying a word then the other man tried to do the same and I asked is everything working he assured me it was and hurried out the door so I ran downstairs to see if the dryer worked which it did it was until 11:47 pm my mother alerted me to the flood coming from the the washing machine now and it stopped working !!! Before hand there was nothing wrong with it at all or I would have gotten a set now my basements flooded clothes ruined carpets drenched as mold and mildew will occur on everything being wet from a flood that Im more then positive that your employees caused
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Loss:
$2000
Cons:
  • Customer support is pathetic

Preferred solution: I want a new washing machine replacement and the money form the delivery back

Anonymous
map-marker Yucca Valley, California

Credit card situation

I paid them off and they closed my account which affects your credit score Upon Closing accounts.. They should not have done that!! Especially on a payoff!!!
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User's recommendation: Do not get a credit card from Best buy

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