customer service store service customer geek squad phone manager order money people
1.5
Details
I will never buy anything at Best Buy again!
I I bought a Lenovo idea pad at Best Buy. Brought it home and started it up. A window popped up with a warning about a Trojan virus? It prompted me to call a number immediately. So I did not knowing it was a scam. I spent 2 hours on the phone talking to what I thought...
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6 comments
Anonymous
#1312681

Lol hello I'm an Indian prince and have all this extra money.

Please send me $30,000 for taxes and I'll send you a million dollars.

definitely not best buys fault you don't know how to use the internet. Please don't teach my children anything.

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Featured
Review
#1027377 Review #1027377 is a subjective opinion of poster.
Product
Lenovo Laptop
Cons
  • Wasteing my time
Reason of review
Computers sold with viruses on them
Loss
$100
Preferred solution
Full refund
Tags
  • Customer Dissatisfaction

Best Buy Setup Service Review

3.5
Details
Bought a laptop. They helped set up. Went home and password didnt work. Now they want 40 to reset. Nasty employee. I will never go back there. Staten island store
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Review
#1026766 Review #1026766 is a subjective opinion of poster.
Service
Best Buy Setup Service
Reason of review
Pricing issue

Best Buy - Review in Appliances and Electronics category

3.3
Details
Payment to zero my account was made in January 2017. The money was not taken until after the end of the cycle. The y charged me three months of late fees after I paid them off. Told me I was zero balance then charged me the following week. Then told me that I should have checked my online statement. Who checks a statement for an account that had been zeroed out. Will never do business with them again. Same thing happened to my friend the previous month.
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Review
#1026756 Review #1026756 is a subjective opinion of poster.
Reason of review
Problems with payment

System Mechanic by iolo | Best Buy review

Too bad the local Clareview Best Buy Edmonton Store doesn't carry the most up-to-date System Mechanic on the shelves - they carry 5 boxes of the System Mechanic that works on the Windows 8, 7 , Vista or XP, but nothing for Windows 10. Very poor store - when I asked this question I got : I donna know Stay away from Best Buy as I got System Mechanic PRO at Staples , across 50th street, for $44.00 Never again will I set foot in a Best Buy store as I always seem to be met with staff indifference. Perhaps they should check the validity of the software on the shelf before they continue to try and flog it.
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Review
#1026257 Review #1026257 is a subjective opinion of poster.
1.5
Details
I went to the Best Buy store in Poughkeepsie and purchased a Targus Chill Mat Plus for my laptop. The store manager was involved in the sale because the labeling of the item was misleading on the shelf. When I got home, lo and behold there was no power cable which it...
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4 comments
Anonymous
#1309642

Breast cancer survivors... I tell you, they deserve a medal for not reading the packaging.

You sure as *** read the labeling on the shelf.

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Review
#1025598 Review #1025598 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Vizio Tv Review

poor customer service in store and phone.
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Review
#1024633 Review #1024633 is a subjective opinion of poster.
Reason of review
Poor customer service

Best Buy Shipping Service Review

Need two Nexus 6P phones serviced..No help from customer service..Won't send shipping address or label...Frustrating customer service *** or ignorant people employed there...Disgusting!
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Review
#1023724 Review #1023724 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue
1.0
Details
I just purchased a Brother printer with 12 extra ink cartridges on-line at BestBuy. I paid for the item. They then e-mailed me to pick it up, but when I got to the store later that day, they wanted to give me a printer with 4 starter cartridges and no extra cartridges....
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1 comment
Anonymous
#1307565

Best Buy Brother- Inkvestment MFC-J985DW XL Wireless All-In-One printer sku: 5145901

Nice printer but slow.

Review
#1023600 Review #1023600 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Deliver product or service ordered
Tags
  • Terrible Customer Service
2.3
Details
every time I look at the 2 items best buy didn't let me return even though I had both reciepts, I just want to file another complaint about them and I will do my utmost to discourage persons to shop there!!! I'm done explaining this most unfortunate time sucking...
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2 comments
Anonymous
#1305058

Youre lucky that retail businesses are allowing returns. Recently my company has instigated a NO RETURNS police and I couldnt be happier.

No more listening to the LIES. No more listening to "It doesnt work" when we ALL know it worked VERY WELL and they are returning the item because they got one cheaper online. You have to look at YOURSELF and those other people around you for the new attitude in the retail market.

If YOU were beyond the window THEY allow then THATS ON YOU!!! YOU didnt get off your *** and go into the store in the time frame CLEARLY spelled out on the reciept.

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Review
#1022976 Review #1022976 is a subjective opinion of poster.
Cons
  • Worst customer service
  • That no one seemed to want to help
Reason of review
Return, Exchange or Cancellation Policy
Loss
$190
Preferred solution
Full refund

Mobile Service | Best Buy review

This place is the worse place to get a cell phone reps do not know what they are doing, They created two accounts under our name but only gave us phones for one account. they have the phone for the other account in there store but they still keep charging us for the phone that we never received, This issue has been an on going issue for 5 months and they keep telling us that they will get it fixed and the issue is still there. Now this issue has been send to collection agency. called them again had to explain myself all over because the person (Dillion) that was helping is no longer there. they also said when we purchased our phones we had insurance and they only added it to one line. this is so frustrating and just wish this night mare would all go away, and we would of never went into best buy.
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Review
#1021632 Review #1021632 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • That i was lied to by a sales consultant just to make a sale
  • That we were lied to and that no one can help us
Reason of review
Poor customer service
Loss
$700