customer service store service customer geek squad phone manager order money people

Best Buy sold a non working computer and won't take it back

1.5
Details
I was given a new HP laptop for my birthday. It never even turned on. When my children tried to return the gift they bought me Best Buy refused to take it back. Apparently they missed the return date by 1 day. It was 15 days after they bought the computer. If they do not stand behind the products they sell then why sell them. I WILL NEVER do business with them again. Clearly they don't care about customers only making a quick buck. Stay away from this store.I if there' s a problem you're on your own. I'll contact HP see and what they can do for me.
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7 comments
Anonymous
#1328032

$178.00 later my laptop repair service fixed the problem and now it works. Best Buy does not stand by there products or even care about the consumer. Since it was repairable there was a real problem and damaged gods were sold.

Calixto
#1316430

Well Anonymous maybe you're dishonest and return things you damage but I'm not. I didn't have the receipt to return it.

I had to wait for the one of my adult children to have the time to get the computer and return it. You may have no life but we do. Despite your childish reaction

the system never worked and Best Buy doesn't live up to their responsibility. I have found it quite interesting that people I've told about this have had similar problems with products they sold.

Best Buy is not getting business from at least people I know of. Since I work with a lot owners they find the quite interesting and will think twice before shopping there.

Anonymous
#1316471
@Calixto

Ok...

But why did it take you that long to just turn on the laptop in the first place?

Why did you wait that long in the first place?

Anonymous
#1316305

They ALWAYS say it didnt work when they BREAK IT!!!!! If I purchase something and it doesnt work I take it right back.

No waiting unless its too late and the store is closed. In ALL of my years of shopping and returning items I have NEVER had to deal with the limitations of a return policy. BECAUSE I GET OFF MY RUMP!!!!! And PLEASE dont pull the 'Im SO busy" card because if its IMPORTANT you MAKE TIME!!!

Non working computer for a Bday present? Oh I would have been there immediatly. So WHAT excuse can YOU give that gives YOU a pass on the return policy?? What ca YOU say that is going to invalidate the return policy?

And BECAUSE IM THE CUSTOMER doesnt work.

So TRY HARD and come up with something NEW!!!! We have ALL heard the excuses as to WHY someone should get a pass on a policy.

Anonymous
#1328029
@Anonymous

Grow up not everybody is as dishonest as your are!!!!!!!!!!!!!

Anonymous
#1316286

Why did you wait that long to turn on your new laptop computer?

Their return policy is the return policy. It is probably stated somewhere on their website.

Since you do not like their return policy, then complain to their Corporate Headquarters about this.

Anonymous
#1328030
@Anonymous

If you could the later post I did not have the receipt to return and had to wait for the kids to get here with it so it could be returned. Again before you jump to conclusions maybe you get the whole story!

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Review
#1034125 Review #1034125 is a subjective opinion of poster.
Product
Hewlett Packard Laptop
Cons
  • Terrible customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$400
Preferred solution
Full refund
Tags
  • extended appliance warranty
You just close y account due to inactivity without notice or giving me any warning or chance to keep it open. You just close in as I didn't use it.. I had a great credit with you, over 12 years as a customer and thousands of money spent. I was going through a divorce...
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2 comments
Anonymous
#1316311

Best buy as well as any other big box store uses a third party vendor to issue credit.

The third party vendor is whom you should be complaining to.

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Review
#1033971 Review #1033971 is a subjective opinion of poster.
Product
Best Buy Account
Cons
  • Account not being reopened
Reason of review
Closing account for inactivity because of a divorce
Preferred solution
Let the company propose a solution
1.0
Details
Bought a $500 computer from their store. Two months later the computer wouldn't work. Took it into best buy for them to look at and they said the hard drive is bad. They told me if I wanted the computer fixed and all my data backed up I would have to pay $100. I...
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4 comments
Anonymous
#1318064

You will get the same thing at literally any retailer. Unless you purchase an extended warranty they are not obligated to fix your computer for free lol.

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Review
#1033359 Review #1033359 is a subjective opinion of poster.
Cons
  • Being sold a junk computer
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution

Best Buy - Customer Care Review

1.9
Details
Best Buy was suppose to deliver a tv to me after 415 pm they called at 8 am saying they would be there at 830. They said when I set up the delivery it would be after 415. The guy called to come at 4. I told him I wouldn't be there until 415. They canceled my delivery and lied saying I said I wouldn't be home until 5. I never get home later than 4:15. I would never say that. Best Buy will go out of business with employees like this. This is my last purchase ever with Best Buy.
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Review
#1033062 Review #1033062 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Problem with delivery

The worst | Best Buy review

1.6
Details

Update by user Apr 12, 2017

the worst service ever , I lost $128.00 down the drain because they wont answer one qustion for me

Original review posted by user Apr 11, 2017

I bought windows10 copy USB from Dearborn ,MI store , because my PC has crashed , when I tried to load it to my computer it did not work I think because they sold me the wrong version of windows ,i took my computer to the store and the supervisor at the Geeksquad by the name of Benjamin won't talk to me at all won't explain anything to me all I was asking is to exchange the copy I bought with the correct one or show me the first two steps and I will take the rest , but he kept saying that the package has been opened and there is nothing can be done , I paid $128.00 for that copy down the drain , I am trying to sell it now on CL for $50.00 and still without a computer and internet.
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3 comments
Anonymous
#1315214

I mean any version of Windows would load normal. Bout in safe mode would be a start but you seriously need to do some simple Google searching before you start anything like this.

Acey
#1314635

First of all, If you paid $128 you probably overpaid at Best Buy. However, you leave out alot of pertinent info regarding what, if anything happened for you to want to install Windows 10.

You are probably doing something wrong trying to put Windows 10 onto your computer. Many, many questions about your machine, capacity, brand, 32 or 64 bit, etc. etc.

Go to YouTube and do a search for "How to Install Windows 10 from a USB Flash Drive" or similar and watch the videos of how to install Windows 10 from a USB drive. In other words, do some research first to see how to do this.

Anonymous
#1314708
@Acey

Here is nothing on the package that indicates 32 or 64 . I know I over paid because did not want to wai fo Amazon or Ebay .Office Depot my first choice did not have it .

This is the first item i buy from BB in 10 years of boycutting .my computet completly crashed and windows did not start at all . YT was only if windows started and YT did not explain how to save documents either .my PC did not give me the

Option to rebot from a flash drive .

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Review
#1032830 Review #1032830 is a subjective opinion of poster.
Service
Geek Squad Laptop Repair
Pros
  • Geek squad
Cons
  • How i was treated by customer service and manager
  • Aweful return policy
Reason of review
Poor customer service
I brought back a Digital TV antenna. I wanted to exchange it for a different kind because it was not working. I did not have my receipt but I was not asking for my money back I only wanted to exchange it for one that would work. I had purchased it in the last 60 days....
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3 comments
Anonymous
#1322653

It does suck that it was defective and he should've been more polite to you but considering you opened it and had it for at least 60 days its outside of their return/EXCHANGE policy anyway. If you do find the receipt go through the manufacturer you have a year anyway. I used to work in Best Buy during the holidays and they can look up the transactions by the upc so maybe it wasn't bought at that store??

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Review
#1031887 Review #1031887 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Loss
$75
Preferred solution
I want nothing from you are your company.
1.0
Details

Update by user Apr 08, 2017

Definitely stay away from Best Buy, cancel any Best buy cards - for that is exactly why Best buy rep asked me for a credit card, I didn't apply for it....

Original review posted by user Apr 08, 2017

Brought a dvd player and tv. Dvd player came with no cords for hookup. Was not informed by sales clerk. Made a...
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4 comments
ramjet
#1313722

Besides the fact that they make money if you buy a cable from them, they don't know how long a cable you need. If they included one that was too short for your use you'd complain about that.

If it was way too long you'd complain because it made a mess behind your equipment. This way you can buy one that fits you installation. Also it's correct that you should not pay their usurious prices.

This is not a new thing. When printers used parallel cables they didn't include cables for the same reason.

Anyway, it's not Best Buy who decides what to include.

Face it, you just made a mistake, accept it, buy a cable and move on enjoying your new device. It will make your life a lot easier.

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Review
#1031725 Review #1031725 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service
1.7
Details
My wife and I are truly dissatisfied and extremely frustrated with the treatment from Best Buy and Geek Squad. We purchased a Samsung TV UN8550FXZA in 2015. at your Levittown Store in NY The TV went down, no pic. It took geek Squad 4 tries in over a month period to...
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2 comments
Anonymous
#1322655

Considering you bought it 2 years ago almost would you have preferred to spend another chunk of change to get a new tv because Samsung doesn't cover you outside of a year. Getting the plan was better than spending another 2000.00 hour just entitled and thought they would give you a free upgrade because your one of the people who make retail *** for them.

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Review
#1031169 Review #1031169 is a subjective opinion of poster.
Service
Best Buy Tv Replacement
Reason of review
Poor customer service

Dead mouse | Best Buy review from North Canton, Ohio

1.0
Details
Bestbuy: Worst people to deal with EVER. Had a 3 year warranty had nothing but problems trying to replace a broken mouse for my iMac. Weeks later I still have no mouse! They said they would ship 2 different times. They never did. Where is my mouse Best buy???? DO NOT Deal with Bestbuy go someplace else. A waste of $254. of a warranty that I never used! They do not know what they are doing! I have shredded my Bestbuy credit card...Had to make 6 different phone calls, was disconnected on hold total of 35 min . Needless to say I am not pleased with Bestbuy. Bye Bye Best buy...I will NEVER shop there again!
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Review
#1030226 Review #1030226 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery
Loss
$254
Preferred solution
Deliver product or service ordered
This issue is going on a month now. I ordered a vacuum cleaner from them, simple right? Supposed to be 2 day shipping, I received it a week later. Ok I could deal with that. When I received the vacuum, and went to put it together, half of it was missing. There was no...
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2 comments
MattD78
#1312641

I have worked for numerous online retailers and I have NEVER heard of a company saying "keep the messed up one we'll send you a new one".

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Review
#1029687 Review #1029687 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Every aspect of this order
Preferred solution
Full refund