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I brought back a Digital TV antenna. I wanted to exchange it for a different kind because it was not working. I did not have my receipt but I was not asking for my money back I only wanted to exchange it for one that would work. I had purchased it in the last 60 days....
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3 comments
Anonymous
#1322653

It does suck that it was defective and he should've been more polite to you but considering you opened it and had it for at least 60 days its outside of their return/EXCHANGE policy anyway. If you do find the receipt go through the manufacturer you have a year anyway. I used to work in Best Buy during the holidays and they can look up the transactions by the upc so maybe it wasn't bought at that store??

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Review
#1031887 Review #1031887 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Loss
$75
Preferred solution
I want nothing from you are your company.
1.0
Details

Update by user Apr 08, 2017

Definitely stay away from Best Buy, cancel any Best buy cards - for that is exactly why Best buy rep asked me for a credit card, I didn't apply for it....

Original review posted by user Apr 08, 2017

Brought a dvd player and tv. Dvd player came with no cords for hookup. Was not informed by sales clerk. Made a...
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4 comments
ramjet
#1313722

Besides the fact that they make money if you buy a cable from them, they don't know how long a cable you need. If they included one that was too short for your use you'd complain about that.

If it was way too long you'd complain because it made a mess behind your equipment. This way you can buy one that fits you installation. Also it's correct that you should not pay their usurious prices.

This is not a new thing. When printers used parallel cables they didn't include cables for the same reason.

Anyway, it's not Best Buy who decides what to include.

Face it, you just made a mistake, accept it, buy a cable and move on enjoying your new device. It will make your life a lot easier.

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Review
#1031725 Review #1031725 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service
1.7
Details
My wife and I are truly dissatisfied and extremely frustrated with the treatment from Best Buy and Geek Squad. We purchased a Samsung TV UN8550FXZA in 2015. at your Levittown Store in NY The TV went down, no pic. It took geek Squad 4 tries in over a month period to...
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2 comments
Anonymous
#1322655

Considering you bought it 2 years ago almost would you have preferred to spend another chunk of change to get a new tv because Samsung doesn't cover you outside of a year. Getting the plan was better than spending another 2000.00 hour just entitled and thought they would give you a free upgrade because your one of the people who make retail *** for them.

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Review
#1031169 Review #1031169 is a subjective opinion of poster.
Service
Best Buy Tv Replacement
Reason of review
Poor customer service

Dead mouse | Best Buy review from North Canton, Ohio

1.0
Details
Bestbuy: Worst people to deal with EVER. Had a 3 year warranty had nothing but problems trying to replace a broken mouse for my iMac. Weeks later I still have no mouse! They said they would ship 2 different times. They never did. Where is my mouse Best buy???? DO NOT Deal with Bestbuy go someplace else. A waste of $254. of a warranty that I never used! They do not know what they are doing! I have shredded my Bestbuy credit card...Had to make 6 different phone calls, was disconnected on hold total of 35 min . Needless to say I am not pleased with Bestbuy. Bye Bye Best buy...I will NEVER shop there again!
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Review
#1030226 Review #1030226 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery
Loss
$254
Preferred solution
Deliver product or service ordered
This issue is going on a month now. I ordered a vacuum cleaner from them, simple right? Supposed to be 2 day shipping, I received it a week later. Ok I could deal with that. When I received the vacuum, and went to put it together, half of it was missing. There was no...
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2 comments
MattD78
#1312641

I have worked for numerous online retailers and I have NEVER heard of a company saying "keep the messed up one we'll send you a new one".

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Review
#1029687 Review #1029687 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Every aspect of this order
Preferred solution
Full refund

Lost Time and Wages. Charged for Order Never Received | Best Buy review

1.5
Details
Online order for appliances in the approximate amount of $3,000 has never been fulfilled. Credit Card has been charged in full. Best Buy will not cooperate to solve. Order was placed on March 12, 2017. Best Buy has rescheduled order unilaterally several times. After my wife and I took time off work, losing wage and other compensation, Best Buy rescheduled again, this morning last minute and for the fifth time, without advance notice or warning, causing additional financial harm and frustration. Best Buy initially offered partial compensation but yet charged entire amount. Credit Card has already posted for the entire amount. We have been left with no effective recourse, have lost many hours, compensation, have been charged in full and have not received the order. Customer service will not escalate. We are at a point of despair for so much inconvenience.
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Review
#1029629 Review #1029629 is a subjective opinion of poster.
Service
Best Buy Oven Installation
Reason of review
Order processing issue
Tags
  • consumer financial protection
  • Best Buy Delivery
  • Poor Staff
  • Best Buy Customer Service Nightma
1.5
Details
I will never buy anything at Best Buy again!
I I bought a Lenovo idea pad at Best Buy. Brought it home and started it up. A window popped up with a warning about a Trojan virus? It prompted me to call a number immediately. So I did not knowing it was a scam. I spent 2 hours on the phone talking to what I thought...
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6 comments
Anonymous
#1312681

Lol hello I'm an Indian prince and have all this extra money.

Please send me $30,000 for taxes and I'll send you a million dollars.

definitely not best buys fault you don't know how to use the internet. Please don't teach my children anything.

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Featured
Review
#1027377 Review #1027377 is a subjective opinion of poster.
Product
Lenovo Laptop
Cons
  • Wasteing my time
Reason of review
Computers sold with viruses on them
Loss
$100
Preferred solution
Full refund
Tags
  • Customer Dissatisfaction

Best Buy Setup Service Review

3.5
Details
Bought a laptop. They helped set up. Went home and password didnt work. Now they want 40 to reset. Nasty employee. I will never go back there. Staten island store
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Review
#1026766 Review #1026766 is a subjective opinion of poster.
Service
Best Buy Setup Service
Reason of review
Pricing issue

Best Buy - Review in Appliances and Electronics category

3.3
Details
Payment to zero my account was made in January 2017. The money was not taken until after the end of the cycle. The y charged me three months of late fees after I paid them off. Told me I was zero balance then charged me the following week. Then told me that I should have checked my online statement. Who checks a statement for an account that had been zeroed out. Will never do business with them again. Same thing happened to my friend the previous month.
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Review
#1026756 Review #1026756 is a subjective opinion of poster.
Reason of review
Problems with payment

System Mechanic by iolo | Best Buy review

Too bad the local Clareview Best Buy Edmonton Store doesn't carry the most up-to-date System Mechanic on the shelves - they carry 5 boxes of the System Mechanic that works on the Windows 8, 7 , Vista or XP, but nothing for Windows 10. Very poor store - when I asked this question I got : I donna know Stay away from Best Buy as I got System Mechanic PRO at Staples , across 50th street, for $44.00 Never again will I set foot in a Best Buy store as I always seem to be met with staff indifference. Perhaps they should check the validity of the software on the shelf before they continue to try and flog it.
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Review
#1026257 Review #1026257 is a subjective opinion of poster.