Best Buy
Reviews and Complaints
I received several calls today indicating I was going to be charged $299.00 monthly if I did not cancel. The call was from 307-340-****.I called Besy Buy spoke with Peche she said it was a scam becau
Preferred solution: stop using your name for scams.
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Verified ReviewerI feel like I got bent over
- There are no pros that i could say without swearwords
- Yeah you stole my money
Preferred solution: Full refund
User's recommendation: Tell him to go sit on a *** *** up the *** and get the results faster
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Verified ReviewerUnable to get any assistance
- Getting no service
- Worst customer service ever
Preferred solution: customer support
User's recommendation: Purchase anywhere but best buy!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tacoma, WashingtonNever received refund after product was returned and have been told multiple lies and different stories from the store and Best Buy Customer Service
I placed an online order for Watch Dogs: Legion Standard Edition - Xbox One, Xbox Series X on 11/16/2020 (Order #BBY01-8063****9792). It was attempted to be delivered by Roadie with a less than a 10 minute notice at 8:52am on 11/17/2020.
I was not able to meet the driver to get the package, as there was not enough notice, so the product was returned to the Tacoma Best Buy location by the Roadie driver. I immediately went into that location to speak to a manager to either get the product or start my refund. However, as of today, 12/1/2020, I still do not have my refund and have been told many lies on what is going on, not just the Tacoma location, but in my many hours of calls in the past 2 weeks to customer service. This is completely unacceptable and the practice of lying to avoid giving a refund is fraudulent.
I am not only requesting a full refund and an extra amount for the ridiculous amount of time I have had to spend on this, but in addition a very detailed explanation of why this occurred and steps that are being taken to prevent this from happening again with other customers. Please respond back to me as soon as possible.
Preferred solution: Let the company propose a solution
User's recommendation: NEVER get items delivered from Best Buy, only go in-store
W-2 Not Received
They messed up my order
- Quck rder processed
- Easy to place an order
- Helped me look for a price match
- Canceled my order but took my money
- Cancellation and refunds
- Never cane
Preferred solution: Deliver product or service ordered
User's recommendation: Go to Costco
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Verified ReviewerPoor service from Geek Squad Protection Plan
Preferred solution: Deliver product or service ordered
User's recommendation: Do Not Buy Appliances from Best Buy!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service at website chat is Horrible
Preferred solution: Best Buy need to investigate Scott Miller who is a chat representative treating customers very badly on the website
User's recommendation: not selecting delivery from Best Buy
My refrigerator needs repair
Bought a SAMSUNG REFRIGERATOR from Best Buy in Erie County, PA. One year warranty, 10 on components.
Guess what, Samsung never paid the repair people to fix people's. So, your warranty is non existent. They will send you back to Best Buy to get a new one, no repair. Well, if they had any problems getting it into your home, Best Buy will only deliver it.
One of the biggest scams I have ever heard of. Consumer protection is your only bet and maybe they can force SAMSUNG to reimburse you for your service that you paid for.
Either way, they WILL NOT repair or fix ANY Samsung in Erie County due to there negligence of not paying.
Why even sell a SAMSUNG PRODUCT if it can not be warranteed?
Be ware it's not even a year old!!!!!!!!!!!!!!!!
Preferred solution: Must be fixed or replaced ASAP
User's recommendation: Do not buy ANY Samsung products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery poor customer service
- Good price convenience from the best buy card
- Website not updated on status of order
- System is in accurate
- Appliances never arrived
Preferred solution: better customer service and more than a 10 percent discount
User's recommendation: never order appliances from Best Buy
Por un cobro que se an realizado
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Verified Reviewer | Baxter, MinnesotaNo help
- Failure to help
Preferred solution: Help
User's recommendation: Do not buy from Best buy if you ever want assistance.
To the Manager of Best Buy El Camino Real
User's recommendation: Customer Service
Terrible customer service with purchase
- Shopped here for years and was satisfied until now
- Lack of help
Preferred solution: Apology
User's recommendation: Don’t buy an appliance at Bestbuy if they are going to have it delivered to you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo feedback from Best Buy
- Inaccurate info give by both the store and customer service
Preferred solution: Let the company propose a solution
User's recommendation: Expect poor customer service from Best Buy.
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You sound so condescending I'm shocked nobody wants to help you.
My ability to not throw any flowery explicative in a situation where I spent that much money on, I’m proud of my word smithing. I’m sure your proud of yours too. No idea why, but you go with it.