Betty F Osb
map-marker Baton Rouge, Louisiana

I received several calls today indicating I was going to be charged $299.00 monthly if I did not cancel. The call was from 307-340-****.I called Besy Buy spoke with Peche she said it was a scam becau

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monthly if I did not cancel. I was not going to do it on my job's computer. I don't have a computer anymore. The is ridiculous.
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Preferred solution: stop using your name for scams.

Marty K Lhm

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Verified Reviewer

I feel like I got bent over

Im pretty *** pissed I ordered a life proof box on the seventh FedEx lost it I got my refund on the 10th and I have not seen my *** money in a very *** pissed its been like 20 days I am highly *** aggravated and I want my *** money Im tired you guys *** jerking me around with us 30 days *** first it was five days and it was 10 days and it was 20 days now its *** 30 *** that send me my *** money back to my account
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Loss:
$95
Pros:
  • There are no pros that i could say without swearwords
Cons:
  • Yeah you stole my money

Preferred solution: Full refund

User's recommendation: Tell him to go sit on a *** *** up the *** and get the results faster

Creta L

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Verified Reviewer

Unable to get any assistance

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I purchased earphones in November. It did not show up in my purchase history to be able to get apple itunes credit. I have called multiple numbers, all of which have disconnected. There is a complete lack of customer assistance and accountability of the Best Buy support. I am labeling this "Worst Buy". Never again!!!
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Cons:
  • Getting no service
  • Worst customer service ever

Preferred solution: customer support

User's recommendation: Purchase anywhere but best buy!

Austen C

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Verified Reviewer
| map-marker Tacoma, Washington

Never received refund after product was returned and have been told multiple lies and different stories from the store and Best Buy Customer Service

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I placed an online order for Watch Dogs: Legion Standard Edition - Xbox One, Xbox Series X on 11/16/2020 (Order #BBY01-8063****9792). It was attempted to be delivered by Roadie with a less than a 10 minute notice at 8:52am on 11/17/2020.

I was not able to meet the driver to get the package, as there was not enough notice, so the product was returned to the Tacoma Best Buy location by the Roadie driver. I immediately went into that location to speak to a manager to either get the product or start my refund. However, as of today, 12/1/2020, I still do not have my refund and have been told many lies on what is going on, not just the Tacoma location, but in my many hours of calls in the past 2 weeks to customer service. This is completely unacceptable and the practice of lying to avoid giving a refund is fraudulent.

I am not only requesting a full refund and an extra amount for the ridiculous amount of time I have had to spend on this, but in addition a very detailed explanation of why this occurred and steps that are being taken to prevent this from happening again with other customers. Please respond back to me as soon as possible.

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Loss:
$40

Preferred solution: Let the company propose a solution

User's recommendation: NEVER get items delivered from Best Buy, only go in-store

Anonymous
map-marker Colorado Springs, Colorado

W-2 Not Received

Hello, I am a former employee currently on a leave of absence. I am also an active duty military member who is stationed in Korea. I havent received my W-2 and my wife has not received it either. The address on file has probably changed. My wifes new address is 5033 S. Field, Littleton, CO 80123. My PO Box is Paul Karasiewicz PSC 2 BOX 2506 APO, AP 96264 Phone number is +820107****597 Very respectfully, Paul Karasiewicz
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Siera H
map-marker Northdale, Florida

They messed up my order

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They didnt fix a damn thing and basically left me out to dry when they are the ones who walked me through my purchase
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Loss:
$434
Pros:
  • Quck rder processed
  • Easy to place an order
  • Helped me look for a price match
Cons:
  • Canceled my order but took my money
  • Cancellation and refunds
  • Never cane

Preferred solution: Deliver product or service ordered

User's recommendation: Go to Costco

Gc W

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Verified Reviewer

Poor service from Geek Squad Protection Plan

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I bought a gas dryer from Best Buy in February 2020. It first broke down (no heating) in September 2020. Luckily, I had purchased a 3-year extended warranty protection plan. I called the 888 number, was on hold for 45 minutes, spoke with a customer service rep who seemed not to care and was distracted the entire time. Set up an appmt. On day of apptmt, the Tech calls me and says none of my customer info was passed onto him. He wouldn't come for the apptmt unless I could assure him I'd have all of the Protection Plan paper work when he arrived. I assured him. He comes. He diagnoses the problem. Can't fix it because he doesn't have the part. He tells me he'll call me to re-schedule next week. He never calls me but I get an email scheduling another apptmt, two weeks later. No one asks if this works for me. I decide to make it work so I don't have to call 888 number again and wait 45 minutes on hold. On day of second apptmt, same Tech shows up, works on the dryer for 50 minutes then comes out and tells me that not only is new part defective but he discovered a second defective part in the dryer. He assures me, he will speak with his manager about declaring my dryer a lemon and getting me a new one. This was on a Friday and he assures me he will call by Tuesday. He doesn't call. He doesn't email. I don't know what is going on. So a week after the apptmt, after having heard nothing from Geek Squad, I call Best Buy 612-291-**** to file a complaint. I get a customer service rep who tries to help me. She tells me that I have 5 parts on order. 3 have arrived, but 2 will arrive in two days. At that time, the Tech will call me to schedule an apptmt. In the meantime, she says, here's his phone number so you can call him. I call his phone number and a recording says "mailbox is full." I have yet to get a call from the Tech or anyone at Best Buy to reschedule an apptmt. This is clearly the worst customer service. All of the reps on the 888 line are distracted, unfocused, provide incorrect information, and generally don't care. Calling the 888 number is an exercise in frustration. I wish I had bought this dryer (and washer) at another retailer.
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Preferred solution: Deliver product or service ordered

User's recommendation: Do Not Buy Appliances from Best Buy!

Maria G Rqj

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Verified Reviewer

Customer Service at website chat is Horrible

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I decided to talk to a customer service representative about a product I purchased online and that was apparently delivered to my address but I never received it. The tracking info said it was delivered but it did not have details. It only had a picture next to the tracking showing a parking lot. That told me nothing about where my item went. The chat representative Scott Miller was very rude to me and said that the store was not responsible that I had to look for my product on my own and that I needed to file a police report, But Scott Miller refused to say what company was used to deliver my product. How do I file a police report with no delivery company information, and Why do I have to investigate where my product went, when I trusted Best buy company to deliver my item!!!! I never had problems with Amazon deliveries, I never had problems picking up my purchases at Best Buy Store, but, I would never trust shopping at Best Buy trusting their delivery system. Anyways, Best Buy chat representative ot Scott Miller has no customer service Skills, He is rude, and very unprofessional I decided after this bad experience to call the main phone at Best Buy customer service and a very professional female attended and she was able to find a solution to my bad experience. Her name is Ressi, She is an outstanding Customer service representative. But Scott Miller should get fired from Best Buy
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Preferred solution: Best Buy need to investigate Scott Miller who is a chat representative treating customers very badly on the website

User's recommendation: not selecting delivery from Best Buy

Donald H Okd
map-marker Summit, Pennsylvania

My refrigerator needs repair

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Bought a SAMSUNG REFRIGERATOR from Best Buy in Erie County, PA. One year warranty, 10 on components.

Guess what, Samsung never paid the repair people to fix people's. So, your warranty is non existent. They will send you back to Best Buy to get a new one, no repair. Well, if they had any problems getting it into your home, Best Buy will only deliver it.

One of the biggest scams I have ever heard of. Consumer protection is your only bet and maybe they can force SAMSUNG to reimburse you for your service that you paid for.

Either way, they WILL NOT repair or fix ANY Samsung in Erie County due to there negligence of not paying.

Why even sell a SAMSUNG PRODUCT if it can not be warranteed?

Be ware it's not even a year old!!!!!!!!!!!!!!!!

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Loss:
$1500

Preferred solution: Must be fixed or replaced ASAP

User's recommendation: Do not buy ANY Samsung products.

Nicholas P Nwj

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Verified Reviewer

Very poor customer service

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Best Buy - Very poor customer service
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The worst customer service ever. I purchased a set of 6 appliances on 05/14 was told they would be delivered and installed on 06/02. The week before I spent 6 hours on the phone with customer care maybe 5 different calls. Each time I was assured that my appliances would be delivered that I had nothing to worry about. One day before I received a phone call, a text message, and an email saying get ready for your delivery tomorrow. Tomorrow came and they no called and no showed. After I called the geek squad they told me they had no idea why my appliance appointment was canceled. I put in a complaint and was contacted by a geek squad case manager which then told me that all of my appliances were not even at the store. The only thing that she could do was to reschedule my appointment . On 06/10 I received my washer,dryer,and dishwasher. Now here two more weeks later I am home waiting for the delivery of the rest of my that was ordered 05/14 that I was assured was at the store ready to be delivered and would be delivered on 06/24 by this case manager. I talk to this lady a couple of times also received the email, text and phone call saying get ready for your delivery. The first time I uninstalled all of the old appliances they were not going to install the night before. This time I am going to be smart and not uninstall anything until I receive a call from the delivery guys saying they are on their way. On 06/24 I get the call from the delivery guys uninstalled microwave range and clean out fridge. Delivery guys get here and tell me that they have no items to deliver for me. lol yes they came and had none of my items. I called Monica the case manager and she told me that there were two different deliveries. One for the dryer that had been delivered and installed the previous successful delivery and one for my remaining appliances. She called back about an hour later and then informed me that there was no second delivery crew coming and I would have to cancel my order which means that I would lose my micro wave and range and oh yeah the fridge would not be delivered until 07/07. I said well can this order be changed to pick up, her response was yes. A few minutes later she informed me that the store was currently closed and I would have to wait to hear back in the morning. lol. Long horrible story short. After taking off work two different times no call no show I still do not have my appliances and have to pay to rent a truck to pick up my appliances. Oh but they offered me a 10 percent discount lol The pictures are the number of times I called to make sure the first delivery was all good.
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Loss:
$1200
Pros:
  • Good price convenience from the best buy card
Cons:
  • Website not updated on status of order
  • System is in accurate
  • Appliances never arrived

Preferred solution: better customer service and more than a 10 percent discount

User's recommendation: never order appliances from Best Buy

Anonymous
map-marker New York, New York

Por un cobro que se an realizado

Se registró un cobro en mi estado de cuenta del banco por la cantidad de 76 dolares el dia 5 de marzo y no se de que se trata ese cobro por favor comunicarse con mi persona al número de telefono 347 965 ** **
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Robert S Yzu

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Verified Reviewer
| map-marker Baxter, Minnesota

No help

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Bought car audio from the brick and mortar store. I was sold the wrong adapter for my car. As it is already soldiered in, I need information on how to remedy this situation. No answer to 40 minutes on hold. Told that the text line will get a more instantaneous response. Fill out all information and added more than asked. A week later, I get a text message from help. As I don't answer promptly (trivial thing like sleep after the night shift) they say Thank you and if we may be of assistance again.... They had me give all pertinent information and could have given me an educated (I now doubt that statement) response. Worthless company that will never see my feet in that door again. But obviously by these forums, they dont care.
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Cons:
  • Failure to help

Preferred solution: Help

User's recommendation: Do not buy from Best buy if you ever want assistance.

2 comments
Guest

You sound so condescending I'm shocked nobody wants to help you.

Guest
reply icon Replying to comment of Guest-1958506

My ability to not throw any flowery explicative in a situation where I spent that much money on, I’m proud of my word smithing. I’m sure your proud of yours too. No idea why, but you go with it.

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Anonymous
map-marker Sunnyvale, California

To the Manager of Best Buy El Camino Real

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I am writing to express my concerns about a recent incident I experienced at your store. I would like to bring to your attention the fact that I received extremely poor customer service during my last shopping trip at Best Buy, which took place on November 11th, 2020 at approximately 7:15 p.m. While shopping for drones on October 28th, I asked an associate in your camera department for assistance getting DJI - Mavic Mini Fly More Combo Quadcopter with Remote Controller - Gray, he was very rude "what you need". The associate, whose name tag I don't remember, scoffed and rolled his eyes upon my request for assistance. After his unwilling assistance, I decided to reevaluate my decision and verify his unwilling input given he was very upset for some reason. I read a few reviews online and decided to make a purchase online avoiding having to encounter him again. He later discovered I made the purchase online and he had to bring the item to the customer service for an instore pick up he was so rude(You didn't have to order online). Tonight 11/11/2020 I visited your store for an exchange due to the ESC warning issue and max power load error. In the process, I decided to upgrade by paying an extra $109 on top of the $544.99. I understand there is a policy of restocking fee ($75) but didn't think it applies to a defective product. I truly appreciate "Dom" forgive me if I missed spelled his name, stepping in, and accommodating my request while explaining to me moving forward I should keep the restocking fee in mind. Sadly the same gentleman in the camera department had to assist me in placing an online order. Remember he came to customer service during my return process to verify the pack, when I ask why the fee when I'm exchanging and spending an extra $100 plus he was "I don't care we have to charge you restocking fee" or replace with the same. At that point my response was okay please replace it with the same and I will take my business elsewhere. After Dom's intervention and the helpful associate at customer service, I was sent to the same rude associate to assist me in placing an online order. His demeanor was just so offensive, he checks availability and later said "I need to take you to customer service to place the order. He walked over to another associate asking if they could place the order for me who declined because he was restocking. Finally, he decided to assist me without heading back to customer service to place the order. I have shopped at Best Buy many times and have never experienced an incident like this one. It was extremely disheartening that I could receive such assistance. Thank you for taking the time to read my letter. Sincerely, Leslie
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User's recommendation: Customer Service

1 comment
Guest

Could you shorten your complaint letter to Only what is necessary?

Anonymous
map-marker Woodbridge, New Jersey

Terrible customer service with purchase

Purchased a refrigerator on 1/27/21. Was supposed to be delivered on 2/4/21. Delivery driver did not make attempt to bring item in house. Drove away without saying a word. Called and visited the store to complain. The store manager was extremely rude and unprofessional. Was supposed to redeliver on 2/11/21, but BB changed the date without notice. Rescheduled again for 2/12/21 and did not call me to say the item was damaged on the truck. Waited all day. Called the store at 5:00 pm and spoke to a manager again. He was rude again. Finally went back to the store to cancel the order. Went to Lowes a few blocks away and they were very helpful and will deliver in two days. Never buy an appliance from Bestbuy because they use a third party delivery service and they screwed up the entire order.
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Pros:
  • Shopped here for years and was satisfied until now
Cons:
  • Lack of help

Preferred solution: Apology

User's recommendation: Don’t buy an appliance at Bestbuy if they are going to have it delivered to you.

Travis K Ola

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Verified Reviewer

No feedback from Best Buy

I reached out to Best Buy about the Hover-1 Alpha they sell. Best Buy didnt respond back at all. Dealt with Hover-1 about the quality issue they admitted there was with no luck of them standing behind their product. At the end of the day, both Hover-1 Alpha scooters that were purchased at Best Buy the same day are unusable.
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Loss:
$800
Cons:
  • Inaccurate info give by both the store and customer service

Preferred solution: Let the company propose a solution

User's recommendation: Expect poor customer service from Best Buy.

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