customer service store service customer geek squad phone manager order money people
1.0
Details
I bought the camera in one location and I wanted to return that camera in another location. The employee (1st location) asure me that I have 30 days to return this camera. When I came to 2nd location to return the camera I was informed that there is only 15 days and I...
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1 comment
Anonymous
#1349436

no one has EVER told you 30 days! the return time is on the receipt,so what you want to do is to buy something and be free from any responsibility at all?check!! we need less you and more of everyone else!!

Review
#1053270 Review #1053270 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Fraud company - Best Buy review
Fraud company - Best Buy review
Fraud company - Best Buy review
Fraud company - Best Buy review
Fraud company - Best Buy review
I ordered 1 iphone 7 plus 128 gb. Shop kepper by mistake shipped 3 iphone and 1 samsung 64gb 7edge .now he forced me to pay for all of them.I pay them already 47k for one i phone and custom fee 33k .he said that if you pay custom fee .we will give you all the 4 items.....
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2 comments
Zuriel
#1679005

Brother can you please share your contact number please my number 6362895026 phone number 9980792354 what's up number Pls send me

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Review
#1053116 Review #1053116 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue
1.0
Details
I was returning one new tv yesterday may /25/2017 in Kendall drive and 122 ave. Miami florida and the customer service in charge do one BIG mistake he returned the sale to the company who paid the tv. Told with the store manager but he only said to me am sorry. Now am...
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1 comment
Anonymous
#1338472

If you've been wronged, Call credit card company and do a "charge back"

If u used a credit card

Review
#1052237 Review #1052237 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

GEEK SQUAD POOR SERVICE THE WORSE | Best Buy review

3.0
Details
JUST TO INSTALL A TV AND SOUND TAKE FOR THEM TWO WEEKS OR MORE I DON'T KNOW YET JUST BECAUSE THEY THINK THEY DO THEIR SERVICE FOR FREE I HAVE TO WAIT I DON'T KNOW HOW LONG I REGRET THAT I DIDN'T TAKE THE TIME TO LOOK IN TO THEIR REVIEW I DON'T UNDERSTAND WHY THEY ARE ON BUSINESS Geek Squad, poor service the worse to complete the installation and setup is taking them two weeks However, Best Buy has not accepted the responsibility for this poor service I called and they referred me to a telephone number for their complaint department; I called and filed my complaint and was also asked to go to their website and also filled out a form for my complaint which I did. To date, I have received no response from Best Buy, just the I am sorry
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Review
#1051467 Review #1051467 is a subjective opinion of poster.
Service
Best Buy Tv Installation
Cons
  • Failure to finish their job
Reason of review
window hours to fix their install mistake
Loss
$1300
Preferred solution
Let the company propose a solution
1.0
Details
We purchased an outdoor TV and was told we needed several extra parts that were expensive. We also paid for Geek Squad to install it. The Geek Squad employee told was we needed to call another person to do part of the installation. After that person came, he spoke the...
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1 comment
MattD78
#1331751

Honestly I would contact corporate regarding the returns. I have never heard of Best Buy refusing to return opened merchandise except for games, CDs, etc.

I have even returned opened merchandise to Best Buy myself with no problem. From their own return policy, here are the only items they deem unreturnable: All Final Sale merchandise cannot be returned. Other nonreturnable purchases include digital content, prepaid cards, gift packaging, memberships, completed services, opened consumable items including batteries, ink and 3D printer filament, and items returned that are damaged, unsanitary or missing major contents.

Even if the items were part of a bundle: If you return an item bought as part of a bundle or with a promotional discount and you do not return everything — not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.'

So yeah, I would contact corporate/bring in their return policy showing them in black and white and continue to fight for your refund.

Review
#1050841 Review #1050841 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

LG does not care | Best Buy review

We purchased an LG 43" UHD TV a little over a year ago from Best Buy. Last Thursday I was watching something that I had recorded. All of a sudden the picture froze but the audio continued. I attempted to switch the the last channel I had watched but it would not change. I attempted to bring up the guide but still the picture remained with audio only. I shut the TV off and after a minute I turned it back on and all I had was a snowy picture. I tried this several times and still just a snowy picture with audio. I attempted to reboot the cable box to no avail. Finally called the cable company who once again had me try and reboot box but still no picture. The customer service rep said it could be that the cable coming from the wall to the box was bad. So she set up an appointment for this past Saturday. The tech came out and we disconnected the TV and tried the 42" LG from the master bedroom and it worked just fine. The service tech said it was not a cable problem but an issue with the TV. I called LG and explained this to them. The warranty had expired and I did not get the extended warranty. So I was advised that there would be service charge for coming out and then a cost to repair the set. They estimated that the cost to repair the TV between $200.-$300. I authorized the repair and was told that someone would be out by 5pm that same day. They would call before coming out. Well that was this past Saturday and it is now Monday and I have not heard from LG. I called yesterday and they could not explain why the tech did not call. So I was told that a service tech would call me by 5pm to set up an appointment for today, Monday. Once again, no one called yesterday and no one came out today to repair the TV. So I called LG once again today. ironically I spoke to the same person today that I spoke with on Saturday. He apologized and said that he could once again set up to have a service tech call me today. I said that I wanted to speak with a supervisor. He said that one would return my call within an hour. Well it now has been 2 hours and I have not heard from a supervisor. I have 4 TV's in my home and they are all LG's. We are in the process of purchasing a new refrigerator and was recently at Home Depot and there was a rep there from LG and he showed us an LG fridge that we were considering purchasing next week and that was because that model was going to be on sale. Well I am done with LG. I will never purchase anything from this company again. As for LG meaning Life is Good, it should stand for Lousy Garbage.
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Review
#1050626 Review #1050626 is a subjective opinion of poster.
Product
Lg Electronics Tv
Reason of review
Damaged or defective
Loss
$600
Preferred solution
Deliver product or service ordered

Best Buy home service plan no good

I purchased a 4K 65" Sony tv and sound bar system in the Branson, MO store with 5 yr expensive home repair plan but when I needed service they refused to come out without me first paying over line an additional $99.95 fee after I had paid several hundred $ for 5 years of HOME REPAIR SERVICE!!!! I will never trade with Best Buy because they are WORST BUY !!!! All tonight 15 May 2017. I purchased a 4K 65" Sony tv and sound bar system in the Branson, MO store with 5 yr expensive home repair plan but when I needed service they refused to come out without me first paying over line an additional $99.95 fee after I had paid several hundred $ for 5 years of HOME REPAIR SERVICE!!!! I will never trade with Best Buy because they are WORST BUY !!!! All tonight 15 May 2017. I purchased a 4K 65" Sony tv and sound bar system in the Branson, MO store with 5 yr expensive home repair plan but when I needed service they refused to come out without me first paying over line an additional $99.95 fee after I had paid several hundred $ for 5 years of HOME REPAIR SERVICE!!!! I will never trade with Best Buy because they are WORST BUY !!!! All tonight 15 May 2017.
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Review
#1047696 Review #1047696 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution

Doesn't care about credit fraud | Best Buy review

3.6
Details
Purchased an item with a company credit card. Cashier never asked for any identification. I asked how he knew the card was mine and responded "we dont care as long as the card went through". Thanks a lot. You have obviously never been a victim of credit/identity theft. Im considering returning the item and will purchase elsewhere in the future.
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Review
#1047592 Review #1047592 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Empty Box as Mother's Day Gift | Best Buy review

I purchased a Tile Tracker from Best Buy as a gift for Mother's Day. It was wrapped and given to my Mom on her special day but when she opened the package, it was empty. I had been sold an empty box.
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Review
#1047027 Review #1047027 is a subjective opinion of poster.
Reason of review
Order processing issue

Bad product support | Best Buy review

2.0
Details
Purchased cell phone 17 days ago, BB wont donanything since they likit themsE elves to 1r days. NownI have to contact manufacturer to get resolution. BB made money on my transaction, BB promoted the product, BB should be dealing qith the manufacturer, they have the juice. I will make a few more callls to people who do not speak english then I think it will be time to just go back to BB and make conatant pest of myself.
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Review
#1046751 Review #1046751 is a subjective opinion of poster.
Service
Best Buy Technical Support
Reason of review
Poor customer service