Best Buy
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Richland, PennsylvaniaCustomer service
- Do not care
Preferred solution: Deliver product or service ordered
Scam alert
I need to return a digital software that I did not need or use purchased 3/19/2021
User's recommendation: Tell customer if software is not returnable, no one has money to give Best Buy for nothing in return. I’ve spent a lot of money with Best But over many years, this is my deal breaker.
Online order not received
Preferred solution: Full refund
User's recommendation: don't order on line
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | East York, OntarioBad in$store service/ issues with warrenty claim
- Sales people are good
- Ok over the phone costumer service
- Not helped
- Terrible in person service in this case
- Unhelpful manager
Preferred solution: Let the company propose a solution
User's recommendation: In store services at some stores aren’t good
I would never shop at Best Buy again
User's recommendation: Never trust a sales rep. Don't even bother customer service they send you out a country that people that sound like a robot and don't even try to help you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Flushing, New YorkRequest the Fax number or Email addess for our client's the POA purpose
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed
Preferred solution: Full refund
User's recommendation: Call me ASAP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Trumbull, ConnecticutComplaint
On December 3rd I came into one of Best Buy stores located at 100 Hawley Lane, Trumbull CT 06611. About one year ago I have purchase 4 Iphones through that store and also bought
2 screen protectors with Lifetime Warranty.
At that time I've been told by the store employee that Lifetime Warranty means I could come in every time my screen protector breaks and have
it replaced by store employee free of charge. Since then I've been coming to the store to replace the screen protectors as needed. There were never any issues. Until I came in yesterday and
asked for the replacement of 2 screen protectors.
I came in around 5:20pm. In the past this issue would take no more than 10 minutes. This time after spending about 2 hours in the store one of my screen
protectors was replaced but the employee would not replace the second one saying he is having problems processing the exchange. After getting the managers involved I've been told that I need to pay for
new screen protector and for Best Buy service to put it on.
I refused to pay because I have already paid for it a year ago. The managers acted extremely unprofessional and rude and refused to resolve this matter.
I have never in my life encountered such terrible customer service experience.
When I asked one of the managers to provide full names of all the employees and managers of the store so I could make a complaint, she refused to do so saying that she would not give me her full name. Her name tag stated that her name is Elizabeth and the other manager's name was Juan.
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkReschedule delivery
On Monday, November 30, 2020, I purchased a 55-inch Samsung TV to be delivered to my daughter in Agustin GA. The TV was bought from a BB store in Augusta, GA.
and scheduled to be delivered on Friday, December 4th with specific instructions that the courtesy call 1hr prior delivery would be made to her so that she would be available. Instead, the call was made to my phone 15minutes prior to delivery while I was in business conference. I missed the call and my daughter missed the attempted delivery at 545pm.
I called the customer service team on Saturday to explain my discontent and reschedule delivery. I was told that I had to wait 24hrs for the TV to be returned to the warehouse before I could reschedule.
Please note, the customer rep never put the note in for delivery to call my daughter.
However, I waited until Tuesday, December 8, 2020 @ 5:30pm to reschedule the delivery. The TV had still not been returned to the warehouse. I am livid. I absolutely hate not keeping a promise to my daughter.
I live a distance away from her and my relationship with her can have some disappointments. I need for my promises to her to be kept and you guys failed me.
Note: I was provided an $80 gift card for the inconvenience.
I'd much rather have had a successful delivery.
User's recommendation: Please check and check again that specific instruction are noted. Always get the name or employee ID of the Customer Representative that you have spoken to.
Geek squad complaints
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Lauderdale, FloridaStole my money
05/09___I got a LG soundbar and after having it for 10days it started making a crackling noise. I packed it back in its box with all the all the parts.
I had payed through PayPal and when I get to the store and go through the return process, they turn around at try giving me a gift card. Didn't even ask me what I wanted. I showed proof of my PayPal and purchase in my email and he took the phone back to where the computers where(mind you that this is outside the store because of the pandemic) to come back trying to hand the gift card back to me apologizing and saying that there was some glitch in the system and they have to run a sales audit. Which was confirmed by a chat agent online about 1hour after I had left the store.
I wanted to try to get taken care of elsewhere because to be honest I felt or feel like they stole my money.
!!! Update!! Talked with another manager and he said he called the manager working the situation, but didn't. Straight up lied to me and said it would be processed on my account 3-5 business days.
Again, after leaving I got on with a chat agent and they said the issue was being worked on. I was furious. I knew that manager at the Fort Lauderdale off of FEDERAL Highway was lying. Don't take a risk just so you can have it sooner.
There is better and cheaper places and any problems online it gets taken care of promptly trust me.
Will keep pressuring the issue till it gets resolved. Even if I have to hire an attorney.
- Products
- Polite customer service reps
- Customer service and delivery
- Customer service regarding poor quality warranty work
- Do not care
Preferred solution: Full refund
User's recommendation: They have a high volume of customers so if you ever have an issue it will be delayed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service
- Shopped here for years and was satisfied until now
- Very poor communication and customer service
- Bad customer service
Preferred solution: Full refund
Insurance
Insurance
- Prev
- 1
- ...
- 61
- 62
- 63
- 64
- 65
- ...
- 314
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
You purchased an accidental plan. There is no recourse other than the discounted 400 dollar option.
Best buy should foot the bill for something you didn't understand before you bought it? I guess Canadians need handouts too.