customer service store service customer geek squad phone manager order money people

Trying to set up appointment for installation of Back Up Camera | Best Buy review

Today at 1:00 P.M. I tried to get a hold of you department to schedule a back up camera I wanted installed. I was placed on hold never a real person until the phone cut me off. It is now 1:34 p.m. and this happened twice to me. I find that if I pay for the service on line they will send me information via e-mail for this installation. This is totally unacceptable. Why do they even have a phone service if they are not willing to talk to real people. I am not a computer and I don't work like a computer. Best Buy maybe you need to become more people oriented instead of just computers.
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Review
#1075939 Review #1075939 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Return | Best Buy review

3.8
Details
Bought a phone late afternoon,returned as purchased early next morning(less than 24-hrs) never having opened. Was charged $35.00 restocking fee. Just how much time and man hours it takes to look inside,see all is well and place back on shelf. CONSUMER RIPOFF!
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Review
#1074663 Review #1074663 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Bait and switch on web site and store | Best Buy review

An item was shown on the web site as being available at my local store. It was an open box item. When I got there, they told me that they never had it. The person I was dealing with said he had looked for it before for someone, so he knew it wasn't there. He told me that they could sell me a different one at a higher price. I asked if that's what they told everyone who came in thinking they could get what was advertised as being available on their site. He said yes, it happens regularly. I went to Walmart and bouth a similar item.
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Review
#1074379 Review #1074379 is a subjective opinion of poster.
Reason of review
Order processing issue

"Our sales people must over promise to get a sale " | Best Buy review

Bought a computer, printer and Geek tech contract to replace old equipment. Sales said all info from my old computer would be put on the new one. On the first try, Geek at the store forgot the Favorites. Second try they got the favorites but they did not work. The dial up support was no help. So we have three failed tries by Geek and it is obvious that they don't check their work. Turns out that there was not enough address data in the old hard drive to allow the transfer. Geek says they complain to Best Buy sales to stop over promising what can be done and the reply is they must over promise ( lie ? ) to make the sale. Summary, sales lies, Geek blames sales, Geek blames Geek, poor tech service, no quality control, you get to make four trips, finally I tell them how to make the transfer and they agree to do it. ( Search each favorite to find the site and page, and enter into new favorites folder )
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Review
#1074132 Review #1074132 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service

2 strikes and you are OUT! | Best Buy review from Mohegan Lake, New York

On 6/17 I purchased a new refrigerator for my 86 year old mom. The fridge has an automatic ice maker, which we do not currently have, so have no water line to the fridge. The salesman says for $135 best buy will deliver the fridge with a certified plumber who will install a waterline. Amazing!! We explained that delivery had to be on a Saturday and the first available date is 7/1. As is the practice of Best Buy, they call 24-48 hours in advance of the delivery to confirm. I quickly realized they were calling my home, but the fridge was being delivered to my moms house 80 miles away. I called and explained they needed to change the phone number to my cell or my moms house. This was NOT possible as the delivery date would then change. They assured me they highlighted to call my cell. On the day of delivery I called to make sure the driver was aware to call my cell, again assured that was on the order. Was promised a call 30 minutes before delivery, which NEVER happened. After the time window had expired I called again to find out, they called my home 4 times. Marked the file nobody home and moved on. If I didn't call 4 times to confirm the right number, I would have understood. Automatically the delivery is now rescheduled for the next Saturday. I call to confirm that the phone number has been updated, again assured all is correct. Was advised by the manager to call the store day before delivery and confirm the new phone number has been updated. I do that and am told to call the head of the grek squad to make sure ticket was sent. All that is done, I am told to call the store Saturday morning at 8am to make sure number updated. Friday night get call confirming delivery, call was on my cell!! I confirm that the driver will also call my cell. Next morning I dial 2021 into the store manager at 8am to confirm. They again look and confirm right phone number. Two hours into the delivery time window I call store manager and say I have heard nothing, she replies all is on the truck and nothing she can do until time has passed. Three hours 45 minutes into delivery window, call store manager to ask now what, she instructs me to call back If I don't hear anything by 4 hours window. Heard NOTHING call back store manager who keeps me on hold for 15 minutes to come back and say I will receive a call in 10 minutes. That call NEVER came, called back manager who would not take my call. At no time did I receive a call that they were NOT delivering. I received an email late afternoon with a NEW delivery date & time. That night I received a call from the delivery service insisting that I purchased the fridge from Home Depot. That's when I lost it. I lost two 4 hour windows of time waiting for a delivery that never happened. No one was willing to help! I called corporate headquarters twice to explain my issue, both time left on hold for over 20 minutes. I would NEVER buy anything from Best Buy again. Stay away!!
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Review
#1073319 Review #1073319 is a subjective opinion of poster.
Cons
  • Management
Reason of review
Problem with delivery
Loss
$1100
Preferred solution
Let the company propose a solution
Tags
  • Best Buy Delivery

1st & last Apple purchase with terrible customer service at Best Buy

1.9
Details
I purchased a MacBook Air because of all the good things I'd heard about Apple. I couldn't get my email account setup & my "Migration Assistant" showed completed but none of my items were on my new computer. I made an appointment & went in for a "free Geek Squad" assistance. They couldn't get the email set up either. I told them that I believe the laptop to be defective & they said I'd have to bring it in with my receipt & do a return or exchange even though I bought it on a Best Buy credit card & only had it for one week. Very inconvenient! Additionally, they told me that they couldn't help me with my migration without my purchasing a plan for $99.99 & they said I'd be better off to take it to the Apple Store. Total lack of customer service & consideration for my time. I returned the laptop - had to make a second 20 minute trip - and will be spending my money elsewhere from here on out.
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Review
#1073318 Review #1073318 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Cons
  • Defective product
Reason of review
Bad quality
Loss
$15
Preferred solution
Let the company propose a solution
5.0
Details
I have done business with Best Buy for many years. I cannot understand all of the negative reviews. Best Buy may not be the cheapest place to buy. However, I personally have never been unhappy with the service that by offers, and service is the most important thing...
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6 comments
Anonymous
#1523693

Why is it so hard to believe that people have good experiences? Why is it you automatically jump to the conclusion that they must work for B.B.?

Isn’t possible that out of the millions of customers that one of them had a pleasant experience? Just saying you can’t automatically assume that everyone had your experiences.

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Review
#1071796 Review #1071796 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Good customer service

Broken dryer when delivered | Best Buy review

So much to tell. I spent $3600.00 on washer and dryer and dryer keeps showing HC2 and won't work. I called and repairman came out and said we are here to replace the door. I never had a problem and didn't need a door. I called again and I was instructed past 30 days. Now have to deal with Samsung. Come to find out it wasn't passed the 30 days of purchase it is 30 days of delivery. I call back to speak to a manager at the Manahawkin store where we bought it and was told someone from geek squad is calling me within a day. It has been a week and no call. This is the worst customer service and I don't recommend anyone going to the Manahawkin Best Buy.
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Review
#1071711 Review #1071711 is a subjective opinion of poster.
Product
Samsung Electronics Dryer
Reason of review
Damaged or defective

Extremely poor | Best Buy review

Treated terrible by a associate and store manager who could care less about my terrible service or complaint!!
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Review
#1071545 Review #1071545 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
1.1
Details
We ordered a 78 inch Samsung tv with wall mount and curved sound bar, All together costing us approx. 10K, The TV was defective and we had to get it replaced, We had a five year protection plan, costing 1,200, at the time. When we called for a replacement we were told...
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3 comments
Anonymous
#1357265

Sorry but this sounds bogus...mainly because I couldn't even find a 78" Samsung on their website.

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Review
#1070576 Review #1070576 is a subjective opinion of poster.
Service
Best Buy Tv Replacement
Cons
  • I did not like our experience with best buy
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Best buy worst store ever