customer service store service customer geek squad phone manager order money people
1.3
Details
I bought a router at Best Buy and then returned it because the sales rep didn't tell me I needed a modem to work with it. Then another sales rep told me I could get a free model from Spectrum so I bought another router from them. I spent about 40 minutes on the phone...
View full review
Review
#1703438 Review #1703438 is a subjective opinion of poster.
Product
Netgear Router

Horrible geek squad in Oxnard store | Best Buy review from Camarillo, California

I had an existing Geek Squad Support subscription, They said they couldn't fix the old computer so I bought a new MAC that cost over $1800. They were supposed to transfer all my data from my old computer onto my new computer. They called and said the new computer was ready to pick up. I later discovered that they did NOT transfer PAGES to my new computer thus LOST ALL DATA stored on Pages. They also CHARGED me for a NEW subscription even though my old subscription was still in existence. Refer to 234380294 Essenceoflolav@gmail.com
View full review
Review
#1698174 Review #1698174 is a subjective opinion of poster.
Pros
  • Pricing
  • Product options
  • Meet price elsewhere
Cons
  • Horrible service
Reason of review
Geek Squad work & pricing
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • terrible installers
  • Terrible Communication

Never got my gift card from sansung. they got their sale. | Best Buy review from San Antonio, Texas

2.1
Details
I went in to pre order my Samsung Note 10 plus for me and my wife. It took forever to get my ported. Both ATT and T-moble really treat people like crap. and they should be takened to court and sued for false advertising. All these cell phone companys . I'm going to start a grass roots following to get these criminals to give us back the real unlimited plans that they stole from us. Its' not like we stole them we were paying a lot of money. The plans on all the company are not unlimited.So I'm going to see how far I can get.But getting back Samsung told in a nice way to $uck off. They reps are not from hear is I'm so sorry. But then can do anything about it.
View full review
Review
#1696464 Review #1696464 is a subjective opinion of poster.

Camera reparation | Best Buy review

4.4
Details
The last time I traveled to the US for a couple of days, I wanted to take my camera to Self Service Center but unfortunately, they would take a couple of days, even weeks to repair the problems. I don't blame them. I've heard great things about their team. Hopefully next time I go back, I will have my camera fixed.
View full review
1 comment
Anonymous
#1770024

This is what reparation means... the making of amends for a wrong one has done, by paying money to or otherwise helping those who have been wronged. So, what does that have to do with your post regarding getting your camera fixed?

Review
#1693954 Review #1693954 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Great discounts
  • Quality
  • Products
Cons
  • High prices
Reason of review
Problem with delivery
Tags
  • Retailing
2.0
Details
A scheduled appliance delivery was not executed as promised. I get that things happen. However, when I called the local store to fix the problem and get some answers I was given a hearty helping of I don't know and that I needed to contact Best Buy customer service....
View full review
Review
#1690266 Review #1690266 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Great pricing
Cons
  • Poor supervision
  • Poor problem resolution capability
  • Poor customer service
Reason of review
Poor customer service
Loss
$320
Preferred solution
Let the company propose a solution

Defective TV - no repair or refund | Best Buy review from Framingham, Massachusetts

1.9
Details
I purchased a Samsung TV less than one year ago. I was watching it from several feet away when the screen suddenly went dark and the tv just went dead. It is still under warranty. I took it in to BestBuy and they said the screen was cracked and the warranty does not cover physical damage. I did not damage this TV. It is a defective product and BestBuy should stand behind it and offer a refund or replacement. I will never purchase anything from Best Buy again and will never but another Samsung product.
View full review
1 comment
Anonymous
#1778057

Why would they give you a free tv that's been physically damaged? I think you need to stop pawning off your own responsibility in this.

Review
#1687133 Review #1687133 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Cons
  • Are dead to me now
  • Service issues not resolved
  • Terrible store managers
Reason of review
Damaged or defective
Loss
$668
Preferred solution
Full refund
1.0
Details
y nephew and I went to the Best Buy at 39 RHL Blvd, Charleston, WV 25309 today between 1:30 and 2:00 today and bought a red Xbox One wireless controller. We left and started driving down the road. He opened it and the box was empty. So I am assuming some one stole it...
View full review
Review
#1686393 Review #1686393 is a subjective opinion of poster.
Cons
  • Customer service was lacking
Reason of review
Sold an empty box
Loss
$65
Preferred solution
Deliver product or service ordered
Tags
  • Sold Empty Box

Their recycling program stinks | Best Buy review

I brought an old tv to a best buy store, and asked if I can give it to them for recycling. The answer was yes for a $25 fee. This is unacceptable!! I get punished for doing the right thing, and rewarded if I do the wrong thing, which is to throw it away like most americans do. Not only do they make money for punishing well meaning people, they make money by processing the material for recycling. This is another example of who really owns this country; the top 1%. These multinational corporations make their own laws so they can get richer and we always lose. And the politicians won't do anything about this because they work for the rich. It's a disgrace! I will never buy anything from best buy again.
View full review
1 comment
Anonymous
#1772390

Well if you're too cheap to spend the 25 then you really can't afford anything in there anyway. Win win!

Review
#1685079 Review #1685079 is a subjective opinion of poster.
Cons
  • Having my time wasted
Reason of review
charge for recycling
Preferred solution
Let the company propose a solution
Tags
  • Corporate Negligence

Computer | Best Buy review from Lansing, Michigan

1.0
Details
Tryed to contact costumer at best buy headquarters and was hung up on 2 times by costumer service.
View full review
Review
#1682955 Review #1682955 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Buy from local appliance dealer or any dealer other than BEST BUY INSURANCE is no HELP

1.4
Details
Bought a SAmsung refrigerator. Have had numerous continuing problems. HAve A & E insurance.9 repair visits including Geek Squad. Refrigerator freeze food in the refrigerator not to mention the problem with icemaker. Have purchased many items $5000 camera Ipads ETC. They have no customer loyality as well as Poor service,as the customer you are held hostage to the Big Corporation.
View full review
Review
#1681586 Review #1681586 is a subjective opinion of poster.
Service
Samsung Electronics Refrigerator Repair
Pros
  • Wide variety of electronic products
Cons
  • Poor service and lack of honesty and knowledge
  • Horrible service
  • Took no responcibility
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
Tags
  • Customer Service Nightmare