Best Buy
Reviews and Complaints
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Verified Reviewer | Bellevue, WashingtonComplaints and issues with staffing and management and Geeksquad in Puyallup/WA
HORRIBLE CUSTOMER SERVICE
Preferred solution: Let the company propose a solution
User's recommendation: The manager Paul V should be enrolled in a customer service refreshing class due to his nasty and rude attitude
I cannot get in touch with the store where my computer is.
Preferred solution: Just HELP
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Verified ReviewerWarning
- Use to have super tech support on chat
- Customer support is pathetic
Preferred solution: Let the company propose a solution
User's recommendation: BEWARE OF WAIT TIME AND NOT ACCURATE HELP
Wrong advertisement
Preferred solution: Full refund
User's recommendation: Think first before u buy insurance to this compang
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnfair Business Practices, Lying, Cheating, and Don't Care!
I gotta tell ya... Up until 2020, I rarely complained about any businesses.
Lately it seems that these Bigger Corporations that for some reason have completely forgotten who pays their wages, have completely lost their friggin minds! I guess when you get to the point where losing thousands of consumers really has little effect on the bottom line, you can treat people any kind f way and not sweat it.
So, as my TV's all seem to have gone out right around the same time, I chose Best Buy to get new ones... Since their finance company Citi-Bank was offering 24 months same as cash, why not? Seems I may have made a horrible mistake.
It seems that for some reason unbeknownst to even them, my payment date has to be the 28th of each month.
As I am on social security and don't get paid but on the 3rd, I called them to change the date to the 7th.
John, a rep from BB/Citi Bank told me that would be no problem... Told me he would send me an email as such and I did receive one. This was on Jan 25th.
Today, Jan 27, I get an email from them telling me that I owe $29.00 by tomorrow. So I called them to speak to a rep and find they have no records of any conversation, email and are absolutely not interested in changing anything...
So much for the customer always being right!
Tanna - Supposedly the Customer Service Manager...
A complete waste of time speaking to...Refused to consider the proof, my wants or needs and basically told me to GFM!
Is this the way you wish to be treated by those whose paychecks you pay? Clearly, I am not!
- Electronics
- Way they treat their customers
- Inability to get a resolution
- Communication
Preferred solution: Let the company propose a solution
User's recommendation: Seriously consider alternative options... These people won't even consider their own promises IN WRITING!
Samsung tv
User's recommendation: Don't buy from either company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing delivery and horrible customer service
- Inability to get a resolution
- Customer service
- Failed to provide the product
Preferred solution: Full refund
User's recommendation: Do not buy from Best Buy!
Billing
User's recommendation: Nothing don't call
The 2 local stores in my area it says # is disconnected when I call them
I am pissed off
Preferred solution: Apology
User's recommendation: Not to purchase from Best Buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer*** Service with Service Contract
I called Best Buy the week of January 10th, 2021 to place a service call on my refrigerator. On that first visit a stove repairman showed up said he didn't work on refrigerators and that I needed to call and reschedule.
The next 4 scheduled visits NOBODY SHOWED UP! I wasted all that time waiting and what makes it worse every time this happens I must call back to Best (Worst) Buy to reschedule another repair visit. Every time I call in I have been on the phone for a minimum of 50 minutes.
The appointment for today was moved to tomorrow 2/16/2021 and nobody told me it was moved until I called this morning. I have talked with at least 15 "agents" from Worst Buy over the last 5 weeks and only 2 of them seemed qualified and concerned, then on later phone calls I find out they gave me bad information.
- Selection
- Do not care about customers
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Calgary, AlbertaShocked at the Disrespectful Customer Service
- Nice sales people
- Poor customer service on the phone
Preferred solution: Let the company propose a solution
User's recommendation: Unfortunately if you want any of your questions answered go into the store for a live person.erson. This Chanelle, has ruined Bestbuy'srepresentation.
Setting up an appointment for a home visit computer assistance
User's recommendation: Process was very streamlined and effective
I feel robbed from the Geek Squad. I never used my services for 2020, because I could NEVER get a hold of them. In store or on the phone. I tried for 8 months!!!! Do NOT USE THEM!!!
Preferred solution: Full refund
User's recommendation: NO!!!!! I DO NOT RECOMMEND THE GEEK SQUAD!!!!!
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If it was a best buy credit card it's managed by Citibank Card services at 888-674-**** they should have that information.