customer service store service customer geek squad phone manager order money people

Buyers Beware of the 15-day return policy!!! | Best Buy review

3.1
Details
I have been spoiled by most places I shop having 30-90 days return policy (some even lifetime whenever you're unhappy) so didn't look close enough (my fault!). Not to mention everything was handle online so there is no "receipt" to look at closely. Came to find out the 15-day return policy when I thought about returning the purchase 3 weeks after purchase (still brand new in box). Again, thought I would have at least 30 days. When going back online to find the receipt and start the return process, the product icons showed as ineligible for return. Lesson learned!! Will never shop at Best Buy again!!!!!! Buyers beware!!!!!!
View full review
Review
#1089212 Review #1089212 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Full refund
Tags
  • Bad return policy
My 89 year-old mom bought a 24" LCD TV 6 weeks ago. Unfortunately the other day she knkocked it over and broke the screen trying to catch it from falling. Ok, tough lesson to learn on how fragile LCD TVs are, too bad. So, we go back to Best Buy where she bought the TV...
View full review
1 comment
Anonymous
#1359719

I think it would be a good idea to advise Mom not to attempt to catch anything that falls from a cupboard, counter, table, etc.

The possible injury to her is far worse than some item or another falling or even breaking.

That was our rule in the machine shop where many things are heavy, sharp, or both and could take your fingers off or slice the skin or even land on the feet and smash toes and bones.

I know it's reflexive to try to catch something ... but please don't !

Review
#1086979 Review #1086979 is a subjective opinion of poster.
Reason of review
Pricing issue

BEST BUY HAS HORRIBLE CUSTOMER SERVICE

1.0
Details
I paid for this freezer and for delivery online 2 weeks ago. I also set up a delivery date at the time of the original purchase and had no indication that I would/could not have it delivered prior to a certain date. I received an email that my delivery date was changed to 3 weeks later, with no explanation of why. I called the Best Buy number and was told that this is a special order item and that it takes 6-8 weeks for delivery. NO WHERE on the website when I was ordering it did it say it was a special order item and would take this long to be delivered. But the agent on the phone made it out to be my fault for not knowing this. I asked if I could cancel my order to get my money back, and they would only do this with a 15% restocking charge - for an item that THEY DON'T EVEN HAVE IN STOCK. I rescheduled the delivery but I have a feeling that this is going to go on and on. I WILL NEVER BUY ANYTHING FROM BEST BUY AGAIN, NO MATTER HOW BIG OR SMALL. THEY LOST MY BUSINESS FOR LIFE.
View full review
Review
#1086436 Review #1086436 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Happy to see more and more Best Buy stores closing down

1.0
Details
I used to wonder why many Best Buy outlets are getting closed. My recent experience with them proves why... they are not fit for Customer Service. I bought a laptop for my daughter on 13th May 2017, from the Stevens Creek Blvd, San Jose, CA, store. It was a good configuration ASUS laptop and got a very good deal for an open piece... paid $375. I was told that no need to worry, any issues with the laptop, BestBuy technical team will repair it, blah blah blah... After a month, by end of June, the laptop stopped working. It wouldn't boot up, always showed "Automatic Repairing..." message and no options worked. I took it to the San Jose, Curtner Ave store and showed it to the Geek Squad. One Mr. Anthony spoke to me... he is supposed to be a technician, but he didnt even try starting the laptop and checking what is the problem. He asked me the symptoms and told me that it has to be sent to ASUS for manufacturers warranty repair. When I told him about the Open Box story and that BestBuy shoudl repair it, he asked me to go to the store where I bought it. I spent 30 mins there... but he never even checked the laptop once. I went back to the Steven's Creek Blvd store after couple of weeks. Again the Geek Squad person didn't check the laptop, he told it will be sent to Manufacturer Warranty repair. I agreed and after 2 weeks, got a call that water has gone inside and the mother board is gone, requires $450 to repair. I declined and collected the laptop in a week. I checked with the supervisor, as I was sure I had not spilled water on the laptop. He was not willing to listen and all he could do is... offer 20% discount on the repair cost or 20% discount on another open box laptop. I was not willing to spend any extra money on any Best Buy service. I took the laptop home and created a bootable USB and tried to boot the laptop, re-install the Windows10 and now it works like a new one. So the funny part is... 1. What is the Geek Squad there for if they can't even do the initial technical analysis? 2. The laptop was sent to ASUS for warranty repair, but all records show it was always with BestBuy Geek Squad, may be some other location. If it was sent to ASUS may be they woudl have resolved the issue free of cost. 3. Easiest way to deny free service to customer is saying water went inside and damaged the circuit. It is a shame, because I couldn;t prove that I have not spilled water on it. I doubt if the service guys even opened and checked anything. Overall... very bad experience with Best Buy. Stay away from them... happy to see more and more Best Buy stores closing down. Best is Amazon, do online shopping for what you like, if you don't like return it. No questions asked... even after months, may be the refund amount will reduce, but you don't have to live with a faulty machine. Never again to Best Buy...!!!
View full review
Review
#1086233 Review #1086233 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Reason of review
Poor customer service
Loss
$365
Preferred solution
Full refund

Best Buy in Tustin CA Customer Service

1.0
Details
I purchased a Rand McNally Overdryve7 on June 1, 2017. It was installed on June 9th. Last week Aug 1st, the USB port stopped working. I called Rand McNally and they said I could send it to them or take it back to Best Buy. I went to Best Buy customer service and they were not only very rude, they refused to even look at it. Nothing. I paid $323.00 and have not even paid for it as yet. And, adding insult to injury, Rand McNally told me Best Buy did not have to hard wire it to my car for an additional $75.00. I am so pissed off at Best Buy. I will never buy anything from them again ever. No wonder why they are losing money.
View full review
Review
#1086120 Review #1086120 is a subjective opinion of poster.
Product
Rand Mcnally Gps Navigation System
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$323

Best Buy in Tustin Customer Service

1.0
Details
I purchased a Rand McNally Overdryve7 on June 1 and it was installed on June 9th. The USB port is broken. Rand McNally said I could take it back to Best Buy. Their customer service people were very rude. They refused to do anything. They would not exchange it or fix it or refund my money. I have not even paid for this as yet. ($ 323.00) They would not even let me talk to a manager. They said there was no one on the floor. Seriously? Also, according to Rand McNally today, they "needlessly" hard wired it to my car. I will never buy anything at Best Buy again. Terrible store and terrible service.
View full review
Review
#1086093 Review #1086093 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$323
Tags
  • Best Buy Customer Service Nightmar

Horrible and grossly incompetent customer service online and | Best Buy review

LeBron speaking to a customer date to upgrade my product insurance the person's accent was horrible I could barely make out what they were saying they promised to email me a receipt and a confirmation email that I never received. Give me a picture of this when I emailed them on chat they stated that I had already been assisted and that no email of confirmation would be sent to me this is grossly incompetent for a store as big as Best Buy I have bought many things from Best Buy but lately dealing with their customer service is an awful horrible experience they need to stop Outsourcing and start gaining professional competent staff for the customer service online and my phone thank you
View full review
Review
#1084784 Review #1084784 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
2.5
Details

Update by user Aug 09, 2017

Physically had to go to store and pick up the TV. Store is 1 hour away.

Update by user Aug 09, 2017

I still do not recommend purchasing anything electronic to be delivered by UPS. Best buy has come around and made good on this purchase. They DID automatically send out another TV, but it also had a...

View full review
2 comments
MattD78
#1357496

1) "Was unaware of the 15 day return policy" This is bull. It clearly states this policy in store, online and on receipts.

Also if you somehow missed the numerous advisements regarding the return policy this is something you should research before buying a product from any store.

2) As h.kitchener stated it is your responsibility to check the item as soon as it arrives. There is no way for Best Buy to know what happened to that TV in the course of 60 days.

View more comments
Resolved
Review
#1082575 Review #1082575 is a subjective opinion of poster.
Product
Sharp Tv
Reason of review
Damaged or defective
Loss
$330
Preferred solution
exchange at a store
3.6
Details
I was dumb enough to purchase my 55" Samsung SMART TV at Best Buy located at 2375 N. Tustin Street, Orange Ca back in November of 2016 and it is now July 2017 and this TV began to Flicker with no sound. So I called Best Buy who put me through to the Geek Squad to...
View full review
Review
#1081757 Review #1081757 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Pros
  • It was very easy to make my purchase on the website for pickup
Cons
  • Geek squad changing appointments last minute
Reason of review
Warranty issue
Loss
$1000
Tags
  • terrible waiting issues

ASUS Computer G750JW Gamer | Best Buy review from Albuquerque, New Mexico

1.2
Details
This is My Personal Observation and Opinion. I bought a ASUS Computer G750JW Gamer Computer from (ASUS Feed Back Limited to only positive Feedback) (Best Buy Feed Back Limited to 1000 caricatures) they stated that as long as I kept up the Yearly Geek Squad Service and Parts Service Coverage, My New Computer Service would be totally covered, after the purchase I used the unit, then I returned it to the store because the off / on switch stuck in the down position, they looked at it, and told me that the switch was broken, it was going to be more to fix it then replace it, the remedy they then told me was to just leave it on not practical, as I fly a lot, and I dont need a large Electrical Bill, I talked to the ASUS and Best Buy, Sales Service Warranty - Customer Service Managers, on came up with a real imaginative answer, Sell it on E-Bay and come in and buy another brand, RIGHT a flood of garbage on E-Bay helps everyone, Boat Anchor Cheep, Does anyone know of an Honest Quality Gamer Computer with; Honest Personal Observation and Opinion, Not Paid Fantasy Review Evaluation Stores, I just want everyone to know, My Computers Pharrell.
View full review
Review
#1081282 Review #1081282 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Cons
  • Response to problem
Reason of review
ASUS Best Buy Denies Problem
Loss
$1090
Preferred solution
Replacement