Best Buy
Reviews and Complaints
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Verified Reviewer | Colorado Springs, ColoradoCustomer service
I purchased an open box item on the website. I opened a creditcard with best buy to do so.
I had to buy a gift card in order to split the difference since you cant split payments online with credit cards. I live 4 hours away from the store. I am almost there and I get a text saying they dont have the item. I drive a f150 so I had to spend $80 in gas.
I then spent 2 hours talking to best buy agents to see what they would do for me to make up for my lost money and time. Literally nothing. The only reason I purchased the open box item was because I could get it today. If I had to wait until tues anyways I wound have just bought a new one.
And I couldnt cancel it and reorder because of the damn gift card. I usually shop at AMAZON and their customer service is SO FREAKING GOOD.
I was appalled at the lack of concern that best buy has for the customers. Thanks for the wasted $80, a used computer, an entire day of lost wages, 6 hours driving, 90 min with your support team and this new migraine.
- Poor customer service and delivery
Preferred solution: Price reduction
User's recommendation: save yourself the headache and use Amazon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Nottingham, MarylandUnprepared Waste of Time
Made an appt. through Apple.
Wasn't given any idea of how much it would take to replace a battery. Tried to find out every way I could. Nobody could tell me. Went to You Tube and watched people do it in 4-6 min.
Went to Best Buy for my appt. After waiting past my appt. time they took my phone and started running diagnostics on it. Then I was told it would take 1 hr.
40 min. to replace the battery. Because I did not know it would take that long I was not prepared to leave it that long. When I told the tech he asked how long I thought replacing a battery would take.
I told him about the folks on You Tube. He tossed the phone onto the counter and walked away. Glad I didn't leave it as he didn't even have the battery kit to repair it. The rude uninformative tech had nerve enough to call me 1 week later to tell me he had my part.
Took him a week to tell me that? This just confirmed why I am not a Best Buy shopper.
Preferred solution: Let the company propose a solution
User's recommendation: Just Don't!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Puyallup, WashingtonComplaints and issues with staffing and management and Geeksquad of Puyallup/WA store
Hello :
I brought today my 2 computers today for repair at GeekSqad in Puyallup/WA and they were not busy there and they let me wait and then made me another appointment to be seen later in almost an hour later and I had patients in my clinic and I tried to talk with the manager and her name was Nisha who was rude and she said that she can not help and I told her that I am a physician/first responder and I have patients to attend and she did not care and I told her that a lot of companies during COVID19 times now are helping first responders (like Costco) where we can cross lines and again she did not care or even offer any help or even checked on my appointment time and I called the manager of my clinic who came and is waiting instead of me and she is still waiting and I came to the clinic to attend the sick patients.
I would like headquarters and CEO and administrations to know and investigate this incident and the bad treatment the first responders are getting in that store and their employees who also were not trying to help and attend us or even talking or communicating with us and even they did not have in 10 minutes any customers to attend at GeekSquad and they all disappeared inside the room behind the disk and nobody was there except one guy who was cleaning the desks and trying to sanitize and spray the surfaces there in the front desk.
I would like the administrator or CEO of best buy to call me to please discuss and investigate that matter further please and check on that store and GeekSquad who we paying them over 200$ annually to help us and support us.
My Tel 253 -732- ****
M.Dahan, MD
Preferred solution: Apology
Saber si compra de un Nintendo tiene alguna Azeguranza de la tienda
Preferred solution: Let the company propose a solution
Best Buy will not refund me for DEFECTIVE coffee brewer
User's recommendation: DO NOT PURCHASE ANYTHING FROM BEST BUY
I gave the manager of the store, in front of the geek squad tech, an ultimatum .
Preferred solution: Full refund
User's recommendation: Never buy another Best Buy product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint - how I was treated by your so called team of people
- Poor customer service by 2 of your employees
- Rude people in corp office and no one not knowing an thing
Preferred solution: Apology
Technology an not being to place an order without a representative T
User's recommendation: That they would have a live respectful representative to help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sweetwater, FloridaI'mad, no kitchen delivered and they kept my debit card money
I bought a kitchen range on 02/21 and paid with a debit card, I'm old sick and left without a Hot meals, the delivered was to be for 02/24/2021 from 12.00 pm to 6.00pm, no one called my house, no one care, the staff Anais Gonzales she was arrogant and nasty, she said, she made two invoices for 2 different people, she sold the same item twice, she said a glitch in the system, another lie, she sold two items who knows what she had in mind, On the 25th I went back to the store after 1 hour and 25 minutes a guy claiming to be a supervisor gave me a debit refund in my Bank account, until today no refund has taken place. I received a call from Carmen Carabajo the General Manager she was lost didn't know what the staff was doing, she told me she wrote a refund on the 24 today is Friday no refund, I'm left with no kitchen and no Money. Keep away from Doral the Staff is not reliable, doesnt tell the truth, just try to make a sale no matter what.
Eve
Preferred solution: Full refund
User's recommendation: keep away from Best BUY, you got sears or Bransmart, or Wayfair, Ovestock
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Seattle, WashingtonAwful company to do business with. Zero customer service
- Convenient location
- False information
Preferred solution: Credit me as paid in full for BB and your other 3rd party companies
User's recommendation: Find somewhere else to buy what your looking for OR DO WITHOUT.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Service support
finally got it to work after i got someone who knew something about it.
- Support at 1-888-237-8289 is terrible
- Customer service does not exist as near as i can tell
Preferred solution: get apple tv to work
Repair computer
User's recommendation: Avoid at all costs
No good
Preferred solution: Let the customer go to the stores without restrictions (mask). We ha have choices. Democracy
SCAM ALERT SUPPOSEDLY BEST BUY BUT NOT
User's recommendation: Beware
THE WORST CUSTOMER SERVICE
Preferred solution: Full refund
User's recommendation: I WOULD GIVE IT HALF STAR IF THAT WAS AN OPTION THEN AGAIN DOESNT EVEN DESERVE A HALF, DON’T EVER WASTE YOUR MONEY ON THIS SERVICE.
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So a self entitled karen walks up to geek squad wanting service to a system that uses appointments. Because there's not a crowd she assumes she is the most important person in the area.
When she finds out this is not how it works she throws being a first responder in their face. Seriously grow up or learn to fix your own crap.