chelsa c

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Verified Reviewer
| map-marker Colorado Springs, Colorado

Customer service

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I purchased an open box item on the website. I opened a creditcard with best buy to do so.

I had to buy a gift card in order to split the difference since you cant split payments online with credit cards. I live 4 hours away from the store. I am almost there and I get a text saying they dont have the item. I drive a f150 so I had to spend $80 in gas.

I then spent 2 hours talking to best buy agents to see what they would do for me to make up for my lost money and time. Literally nothing. The only reason I purchased the open box item was because I could get it today. If I had to wait until tues anyways I wound have just bought a new one.

And I couldnt cancel it and reorder because of the damn gift card. I usually shop at AMAZON and their customer service is SO FREAKING GOOD.

I was appalled at the lack of concern that best buy has for the customers. Thanks for the wasted $80, a used computer, an entire day of lost wages, 6 hours driving, 90 min with your support team and this new migraine.

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Loss:
$560
Cons:
  • Poor customer service and delivery

Preferred solution: Price reduction

User's recommendation: save yourself the headache and use Amazon

Karen M Apz

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Verified Reviewer
| map-marker Nottingham, Maryland

Unprepared Waste of Time

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Made an appt. through Apple.

Wasn't given any idea of how much it would take to replace a battery. Tried to find out every way I could. Nobody could tell me. Went to You Tube and watched people do it in 4-6 min.

Went to Best Buy for my appt. After waiting past my appt. time they took my phone and started running diagnostics on it. Then I was told it would take 1 hr.

40 min. to replace the battery. Because I did not know it would take that long I was not prepared to leave it that long. When I told the tech he asked how long I thought replacing a battery would take.

I told him about the folks on You Tube. He tossed the phone onto the counter and walked away. Glad I didn't leave it as he didn't even have the battery kit to repair it. The rude uninformative tech had nerve enough to call me 1 week later to tell me he had my part.

Took him a week to tell me that? This just confirmed why I am not a Best Buy shopper.

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Preferred solution: Let the company propose a solution

User's recommendation: Just Don't!

Mazen D

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Verified Reviewer
| map-marker Puyallup, Washington

Complaints and issues with staffing and management and Geeksquad of Puyallup/WA store

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Hello :

I brought today my 2 computers today for repair at GeekSqad in Puyallup/WA and they were not busy there and they let me wait and then made me another appointment to be seen later in almost an hour later and I had patients in my clinic and I tried to talk with the manager and her name was Nisha who was rude and she said that she can not help and I told her that I am a physician/first responder and I have patients to attend and she did not care and I told her that a lot of companies during COVID19 times now are helping first responders (like Costco) where we can cross lines and again she did not care or even offer any help or even checked on my appointment time and I called the manager of my clinic who came and is waiting instead of me and she is still waiting and I came to the clinic to attend the sick patients.

I would like headquarters and CEO and administrations to know and investigate this incident and the bad treatment the first responders are getting in that store and their employees who also were not trying to help and attend us or even talking or communicating with us and even they did not have in 10 minutes any customers to attend at GeekSquad and they all disappeared inside the room behind the disk and nobody was there except one guy who was cleaning the desks and trying to sanitize and spray the surfaces there in the front desk.

I would like the administrator or CEO of best buy to call me to please discuss and investigate that matter further please and check on that store and GeekSquad who we paying them over 200$ annually to help us and support us.

My Tel 253 -732- ****

M.Dahan, MD

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Preferred solution: Apology

1 comment
Guest

So a self entitled karen walks up to geek squad wanting service to a system that uses appointments. Because there's not a crowd she assumes she is the most important person in the area.

When she finds out this is not how it works she throws being a first responder in their face. Seriously grow up or learn to fix your own crap.

Juana A Oiu

Saber si compra de un Nintendo tiene alguna Azeguranza de la tienda

No quiere cargar creo está dañado la entrada o algo está pasando correosr qumi No agarra nada Delaware murciélagoería
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Akron, Ohio

Best Buy will not refund me for DEFECTIVE coffee brewer

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I purchase a Keurig brewer in Jan 2021 I tried to return brewer yesterday. Best Buy said I had to contact Keurig. Best Buy would not give me a new brewer or assist me with this defective purchase. I was told that it was their return policy. I am very disappointed with Best Buy. I will not purchase anything that this store. They have a NO RETURN return policy. I want to contact Best Buy Corporate and find out how Best Buy can have a NO RETURN policy. With his type of customer service, Best Buy should not be in business. I am outraged that I have been told to call up the Keurig Brewing co and resolve my own problem with this defective brewer I was
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User's recommendation: DO NOT PURCHASE ANYTHING FROM BEST BUY

2 comments
Guest

Don’t post lies to try to make your post appear valid. They have a 15 day return policy and the manufacturer has a one year warranty after that. You call the manufacturer after 15 days.

Guest

You bought it in January, it is now May. The product is not defective, it falls under Keurig’s one year warranty.

You need to call Keurig. Best Buy has a 15 day return policy.

View more comments (1)
Gerry G Kjl

I gave the manager of the store, in front of the geek squad tech, an ultimatum .

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I told him that when I get the computer back, the problem better be fixed. Prior to my bringing in my computer, it never ran slow. Now it takes about five minutes to load, and when I click on a program, it takes many seconds for a reaction. When I called Geek Squad national, the tech there did a system restore, defrag, and cookie clean. And all the while kept trying to sell me additional ram. Told me fifteen times to get more ram speed. N
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Loss:
$200

Preferred solution: Full refund

User's recommendation: Never buy another Best Buy product.

Teresa C Htr

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Verified Reviewer

Complaint - how I was treated by your so called team of people

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Original review Feb 17, 2021
I was called a liar by a man in your customer service department. I called back and spoke to a gentleman by the name of Migel who listened, could not really help with my issue but did pass me on to another gentleman who discussed with me the situation and why some things were not working for our account. Migel and the last gentleman are valuable employees but I was floored by being called a liar by someone who gave ridiculous information to me to follow. I need to purchase (2) cameras for my company's conference rooms and I am looking elsewhere for these cameras. Not happy how I was initially treated. Oh and the first person I spoke to put me on hold but I know that trick, I told him I could not understand him because his phone was cutting in and out ... so his solution was to put me on hold. Very poor employees these first 2 men. Teresa Currie
View full review
Cons:
  • Poor customer service by 2 of your employees
  • Rude people in corp office and no one not knowing an thing

Preferred solution: Apology

1 comment
Guest

There service has always been fine with me. I'm guessing you're a piece of work to deal with. Shame they just didn't hang up on you and take care of more respectful customers

Anonymous
map-marker Norfolk, Virginia

Technology an not being to place an order without a representative T

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I was in the process of trying to buy legally with my TD Visa card a printer the customer service people were very courteous and I thank them for their courtesy and patience I gave them the right information but was having trouble putting in the right number an with this technology I would rather talk with a live representative so after a while the computer system denied which I was very upset an then my bank called an said someone was trying to use my card and they wouldn't process I would like to get the printer so how can I do that and I would like to do it with a live representative
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User's recommendation: That they would have a live respectful representative to help

Eva L Phd

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Verified Reviewer
| map-marker Sweetwater, Florida

I'mad, no kitchen delivered and they kept my debit card money

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I bought a kitchen range on 02/21 and paid with a debit card, I'm old sick and left without a Hot meals, the delivered was to be for 02/24/2021 from 12.00 pm to 6.00pm, no one called my house, no one care, the staff Anais Gonzales she was arrogant and nasty, she said, she made two invoices for 2 different people, she sold the same item twice, she said a glitch in the system, another lie, she sold two items who knows what she had in mind, On the 25th I went back to the store after 1 hour and 25 minutes a guy claiming to be a supervisor gave me a debit refund in my Bank account, until today no refund has taken place. I received a call from Carmen Carabajo the General Manager she was lost didn't know what the staff was doing, she told me she wrote a refund on the 24 today is Friday no refund, I'm left with no kitchen and no Money. Keep away from Doral the Staff is not reliable, doesnt tell the truth, just try to make a sale no matter what.

Eve

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Loss:
$25

Preferred solution: Full refund

User's recommendation: keep away from Best BUY, you got sears or Bransmart, or Wayfair, Ovestock

Deborah D Ycx

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Verified Reviewer
| map-marker Seattle, Washington

Awful company to do business with. Zero customer service

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I paid for 2 electronic purchases within a few months, I have documented proof from my bank no less. Still being charged, they have collection agencies calling me and sending me mail. Called customer service several times, went to the store several times, no one there to help even though I brought ALL documentation.
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Pros:
  • Convenient location
Cons:
  • False information

Preferred solution: Credit me as paid in full for BB and your other 3rd party companies

User's recommendation: Find somewhere else to buy what your looking for OR DO WITHOUT.

Resolved
william p Buv

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Verified Reviewer

Resolved: Service support

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Updated by user Mar 16, 2021

finally got it to work after i got someone who knew something about it.

Original review Feb 13, 2021
bought samsung tv comes with 3 month of apple tv plus codes dont work called service 18 times hung up on 6 times today service sucks
View full review
Cons:
  • Support at 1-888-237-8289 is terrible
  • Customer service does not exist as near as i can tell

Preferred solution: get apple tv to work

Mike A Edv
map-marker Oneida, New York

Repair computer

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Cannot contact actual store .full automated phone system cant speak to a human !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!nnnnnnnnn!?!?!!?!!!!!555666****666777
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User's recommendation: Avoid at all costs

Abel R
map-marker Marlborough, Massachusetts

No good

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Every company are using the coronavirus of excuses for not talking to customers on their stores personal. The used of masks are optional. Is already proven that mask not really needed. Also using automatic system is not helping much. For me is a way to hide from the customers.
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Preferred solution: Let the customer go to the stores without restrictions (mask). We ha have choices. Democracy

1 comment
Guest

Ok boomer

Anonymous
map-marker Hiram, Georgia

SCAM ALERT SUPPOSEDLY BEST BUY BUT NOT

GOT AN EMAIL TODAY SAYING BEST BUY CHARGED ME $349.99 FOR 3 YEAR RENEWAL ORDER # 16589GS-59856 Telephone number to contact 850-684-**** This is not a Best Buy number in Navaree, Pensacola, Tallahassee or Panama City Florida. !!!!!!!!!!!!!!!!!!!!!!!!!! This is a Scam I am reporting to Best Buy. Please be aware. Trying to rip off senior citizens.!!!!!! You are a good company and do not need this *** scam stuff happening to your company. BViger Dallas, Ga 30132
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User's recommendation: Beware

Alina R

THE WORST CUSTOMER SERVICE

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The worst customer service I have ever encountered! Agents are rude half of dont know what they are doing keep transferring, hanging up, hanging up after after keeping you on hold for forever. They need to have better training ASAP!
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Preferred solution: Full refund

User's recommendation: I WOULD GIVE IT HALF STAR IF THAT WAS AN OPTION THEN AGAIN DOESNT EVEN DESERVE A HALF, DON’T EVER WASTE YOUR MONEY ON THIS SERVICE.

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