Saint Petersburg, Florida
Not resolved

purchased 5/29/19 for $799.00 plus warranty plus 3 years extended warranty. 6 weeks later it developed a crack and screen went from partially blacked out to total blackout.

Best Buy buy would not honor the warranty or make any concessions.

I will never buy or recommend Best Buy to anyone. $799.00 plus tax down the tube.

Product or Service Mentioned: Best Buy Customer Care.

Reason of review: Damaged or defective.

Monetary Loss: $855.

Preferred solution: Full refund.

Best Buy Cons: I am realy unhappy.

  • return policy
  • Bad Experience With Best Buy com
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That's because tvs don't crack on their own. Physical damage is not covered but thats still on best buy to cover you. Next time don't break the tv.


Who is this anonymous ***


I believe his assumption is correct if your only response is name calling.

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