Best Buy
Reviews and Complaints
Washer trips electric panel
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Verified ReviewerUnhappy customer with no type of compensation for being inconvenienced
I placed my order for a Sony Vizio soundbar with a 4-year geek squad plan on March 14th 2021. I received notice that I would receive my order by March 17th via UPS.
On March 17th I received another notice stating that my item was being sent back due to shipper's request. On March 17th 2021 I made contact with customer service online and was told by one of the agents that they would email the back end and I should still receive my items the same day. March 18th still no soundbar. I made contact again on the 18th and was told by a different agent that the items were being sent back to Best Buy and I had to wait for them to receive the items back before a refund would be issued back to my original payment method.
I have made contact via online for the status of my refund numerous times since then and have only received back part of my monies which is the $19.99 for the geek squad protection. Also, the geek squad protection had been activated on March 15th which is strange since I never activated it due to not receiving the order. I received an email April 5th stating that my order was to be refunded but no date as to when. Another thing I noticed when accessing my account order numbers have changed from online order which was the original method to a store receipt.
I have had the worst experience in my life with this whole situation from Best Buy I have never purchased a product wait for it to be delivered and the day it is to be delivered it is sent back to the company from the carrier, and then I have to chase my refund down.
I am going to file a complaint with the FTC about this because it is ridiculous and unacceptable. Customer Service is a joke!
- I didnt i dont
- Never received my sound bar
Preferred solution: Full refund
User's recommendation: Do not waste your time money or energy!
Twenty eight year military veteran told to leave Best Buy Pensacola after receiving unsatisfactory customer service
Today , I receive unsatisfactory customer service by two Best Buy employees , one who was identified as the manager . This took place as I had been told to do per my purchase of a new computer and printer in which I did not purchase after this incident .
the young man who I was told was the manger of the store was rude and talked down to me and at that point , I informed him that I had served our nation for twenty eight years , had deployed overseas seven times and had been Decorated for heroism in Washington DC . The manager turned his back to me and walked away which was a total disrespect to me I believe and my decades of service to our nation . I did tell him what I thought of his actions and was told by the other BB staff member to leave . I did leave but as I did, I reminded your staff what memorial day weekend means to many of us who have lost friends while serving .
Your employees displayed a very distinct disconnect with issues that sadly many veterans bring home with them after decades of deployments . If these two employees are a reflection of how Best Buy thinks of veterans then I will purchase my computer, printer and security system elsewhere even if I pay more for it .
I have asked for a response from the CEO to discuss further . I am also in need of Best Buy , Pensacola Florida's written policy on rules which detail when customer's are told to leave the property .
User's recommendation: Mandating training ADA for veterans and mental health
Discrimination
- Support at 1-888-237-8289 is terrible
- Does not follow through on promises nor on their products
- Customer service not willing to help
Preferred solution: Deliver product or service ordered
User's recommendation: Go somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service
- Good prices
- Horrible customer service
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE FROM BEST BUY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Argos, IndianaOn hold as we speak
I have not heard from anyone yet .
Faulty product
User's recommendation: Pay Best Buy extra for their warranty or buy elsewhere.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion regarding gift card
Preferred solution: Would like to be able to use my gift card.
Package not deliveres
Pissed off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hamilton Township, New JerseyPrice match quarantee
- Difficulty in escalating customer service issue
Preferred solution: The e gift card promotion being offered and price reduction on the gas range
Technical help on Wi-Fi or B unit
Preferred solution: Information on a device
Best Buy did nothing wrong. I only called because I got a spam email saying they were from BestBuy and I wanted to check it out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder was delivered to the wrong address
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Sounds like you disrespected him.
How can a manger be rude? You did state in your complaint that the manger was rude to you.
Why was it necessary for you to inform the manger that you served in the military as well as the other military related information? What does All of that have to do with your complaint? You did state in your complaint that the manager was rude to you?
It was not actually. This person is shaming the military with his behavior.
He should act his age and treat people with respect. He is a disgrace to the military.
I have a feeling that he thought he could abuse others and they did not all it. Not all military men and women are arrogant as he is.