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Terrible experience! | Best Buy review

1.0
Details
Sales people on staff are very friendly and knowledgeable of the products they sell. It's when you have to deal with management like their Assistant Manager Sarah, to get an override code approved for a coupon voucher, that the whole buying experience is ruined. Her excuse for not honoring the discount, was that it was up to local store management discretion, whether to honor a corporate sponsored discount voucher. Congrats Sarah the joke is now on you. Your corporate office is sending me a $100 gift card, charged to your store, due to your lack of customer service skills. The nice sales people that work under you will more than likely lose their jobs and livelihood at your store, due to most locals I know buying from other stores or Amazon, so they don't have to step into your arena of incompetence.
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Review
#1114815 Review #1114815 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
3.7
Details
I Bought a Dell All- In- One Computer Inspiron 20 That I Bought In Febuary 2017 From BestBuy on Archer rd in Gainesville FL There is a defalt with the stand it is on a fold out stand witch every few months it works its way closed and the computer falls forward.The...
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2 comments
Anonymous
#1378271

They got there money what do they care now

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Review
#1112631 Review #1112631 is a subjective opinion of poster.
Product
Dell Desktop Computer
Pros
  • Different brands
  • Wide variety of products
Cons
  • Defective computer
  • Poor customer service documentation and timing response
  • Customer service not willing to help or follow up
Reason of review
Warranty issue
Loss
$480
Preferred solution
fix it or give me my money back dont care if its been 8 months defective is defective
Tags
  • Warranty sucks
1.3
Details
My husband and I were banned from making returns when our returns were due to items being defective. Just to name a few examples a MacBook Pro had battery issues, the galaxy s8 had light leak around the seal, the iPad Pro had dirt under the screen, a dell laptop’s...
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4 comments
MattD78
#1377785

Also keep in mind returns are a courtesy offered by the store and very few states have laws requiring states to accept returns.

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Review
#1111879 Review #1111879 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Paying for pain | Best Buy review from Santa Ana, California

I went to my local Best Buy to get a laptop. After considering couples of models and talking to the agent there, I purchased a Lenovo laptop based on store agent recommendation. The laptop was fine for few days until one day the screen froze and then I got a blue message "Your pc ran into a problem and need to restart". I didn't take that seriously, thinking it was one time thing that would not happen again. Meanwhile I needed the laptop for my work, so I couldn't take a serious action, until after several days later which I could not take any longer of that so many times of getting that message and restarting in the middle of my work (one day I counted 11 times of shut down. Not only that, I faced a new problem, this time with the wifi. I was not able to connect to wifi, to even do searching and trouble shooting. There was no adapter in the system. So, pissed off with all that problem, I called Best Buy for help, the phone help was not sufficient. I decided that I hated the laptop and I wanted to return it. I had paid for a brand new laptop and all I had in hand was trouble, and a waste of time trying to fix (it just SO Much worse when you have to fix a BRAND NEW product!). I was told that the return policy does not apply any more sine I had already passed that deadline. (I bought the laptop on 08/13/2017 and went to the store on 09/15/2017). I asked them to take the laptop, and I will buy another one from them, even a more expensive one. But, they did not accept it. So, I have paid for a brand new laptop that doesn't work! What am I supposed to do? This has been only a waste of money and time.
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Review
#1111008 Review #1111008 is a subjective opinion of poster.
Product
Lenovo Laptop
Cons
  • Return policy
Reason of review
Bad quality
Loss
$693
4 October 2017 Walked into Best Buy Burlington MA to buy an $750 phone. In mobile phone dept, passing salespeople from other depts. said the lone phone dept salesperson would be right with me. After 30 minutes he had not showed up, as he was busy with someone else. 30...
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2 comments
Anonymous
#1389618

I wouldn't wait 5 minutes. Take your money and go elsewhere.

Let them know. Money talks.

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Review
#1110588 Review #1110588 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Prices
Cons
  • Getting no service
Reason of review
Poor customer service
Preferred solution
Look at staffing levels.

DON'T BUY APPLIANCES AT BEST BUY

1.0
Details
I bought a washer and dryer in my springfield, mo store to be delivered. Two days later I received an email saying that my order had been changed to store pickup. The next day I received an email saying that my order had been cancelled. I called the number on the email and after waiting 25 minutes I was told that this was an in-store purchase and that their customer service call in number couldn't help me. Can't imagine what the customer service would be like once the appliances were actually delivered. Be warned!! I will tell everyone I know to avoid Best Buy
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Review
#1108678 Review #1108678 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Bad service after purchase
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

BRUTAL!!!!perience was a fiasco and caused me to cancel ALL policies an | Best Buy review from Fort Gratiot Township, Michigan

Got extorted for $ by their GeekSquad people off site. In store people in Sarnia location were good but the 1800 geeksquad literally extorted my credit card, and charged me AFTER I already paid for monthly policy. Broken phone was lost and couldn't be tracked. It was BRUTAL and caused ME and several friends to cancel our policies. Best Buy doesn't get off the hook either. It was EASY for them to blame and point the finmger at the off site Squad but the Fish, STINKS from the head on down and doing business like that, should see them bankrupt in no time at all. Should be ashamed Sarnia Best Buy. You have LOST a LOT of collateral business. Good work!
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Review
#1108187 Review #1108187 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Trouble with Best Buy / Bad people to deal with

1.0
Details
We bought a refig from them and the doors were out of line and the freezer frosted up so that makes the ice maker quit working , I tried to talk to the manager and the geek squad and did not get any answers , called the home office and that was worse than the store !!!! It is a whirlpool Refig always Charles McEvoy We called Whirlpool and they sent out a service man to repair , he got one door fixed and used a hair dryer to melt the frost from the freezer then the ice maker worked for a while , the other door swings open very fast and is hard on the hinges and is not straight , we think it was dropped
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Review
#1107271 Review #1107271 is a subjective opinion of poster.
Product
Whirlpool Refrigerator
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Purchase of 3 Year Warranty at Best Buy

2.1
Details
I purchased a Mac Book Pro for my daughter for University. The cost of Laptop was $1299.00 and the cost of the warranty was $1094.75. Water damage has been sustained to the laptop and they gave us a Dell (old laptop which does not hold a charge) for even two lectures. I am trying to deal with Best Buy and Geek Squad as they both keep on putting the problem onto the other. This is certainly not PROPER WARRANTY protocol I believe as well as can one ever get to speak with a live person about a problem at either of Best Buy or Geek Squad. They are certainly not honouring their warranty commitment. Might have been easier not to purchase the almost $1100.00 warranty and just get a new laptop every two years. Their after sales service is certainly not acceptable at all. Be careful.
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Review
#1106997 Review #1106997 is a subjective opinion of poster.
Product
Apple Macbook Pro Laptop
Cons
  • Warranty and refund policy
Reason of review
Warranty issue
Loss
$1200
Preferred solution
Full refund

Terrible delivery | Best Buy review

Best buy delivery people sucks. TAKE YOUR BUSINESS SOMEWHERE......
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Review
#1105786 Review #1105786 is a subjective opinion of poster.
Reason of review
Problem with delivery