Best Buy
Reviews and Complaints
Worst service
- Online store
- Service issues not resolved
- Slow to assist
- Customer service horrendous
Preferred solution: Deliver product or service ordered
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Verified ReviewerCancelled Order
Preferred solution: Let the company propose a solution
User's recommendation: Avoid false advertising by this scandalous company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible delivery service
Extremely disappointed at Best Buy delivery service.
I ordered a refrigerator and a washer/dryer combo for my new home, and I specifically noted that the refrigerator needs to go to the 2nd floor and washer/dryer needs to go up to the 3rd floor and stacked.
Best Buy sent 2 people on May 8 to deliver the appliances but they won't go upstairs, saying they need a 4-men team. Best Buy should have known better, but fine.
I rescheduled the installation appointment for May 12th, and the agent said they will send a 4-men team and my appointment will be the first on that day so I can expect installation from 7AM to 9AM.
On May 12th, nobody came before 9AM. At 9:20 a two-person dispatch team called me and asked what exactly do I need them to do. Apparently the agent rescheduling the service on May 8 did not put in a request for 4-men team properly. So now I have to reschedule the service to May 14th.
The delivery service department said they won't be able to confirm whether a 4-person team will be guaranteed until previous day at 5PM.
I will find a local appliance installation company instead if Best Buy can't do their job on May 14th. Will never buy anything from Best Buy again.
- Customer service not willing to help or follow up
- Unprofessional delivery team
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy anything from Best Buy
Card fraud
Preferred solution: Information to be corrected
Completely ridiculous customer service
- 20 min policy
Preferred solution: Full refund
User's recommendation: Run far far away
Visited local best buy to purchase item, zero service
User's recommendation: Don’t go to Best Buy, *** service. Better order at Amazon
POOR CUSTOMER SERVICE
User's recommendation: do not use the geek squad
Horrible Customer service
Worst delivery experience
- Excellent customer service and knowledgeable personnel
- How everything has been handled
Preferred solution: Price reduction
I want to check to see if I have an extended warranty on my dishwasher
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInsignia 2.0 Channel Mini Soundbar
- All negatives
User's recommendation: Be careful what you purchase
Delivery Problem
Fraud and poor response
Regarding Fraudulent Order 112120****340.
I received a fraud alert from my Chase Visa Credit Card on Tuesday, July 27th regarding a charge for purchase at Best Buy. Someone stole my information and made a purchase sent to a different address.
I do not live in Gaithersburg, nor is there a Best Buy in my area. I called Tuesday to inform Best Buy that this order was fraudulent and they said they would cancel the order. On Thursday I received an email stating that the order was in process of being delivered. I called again and was told that it was documented that I called to cancel the order but Best Buy did not cancel it.
They said they would stop delivery and have the item returned. On Friday I received an email stating the item was delivered. I called again and was told they were looking into it, but that they could not cancel the order.
I do not understand why the fraudulent order was not canceled when I called on Tuesday, July 27? This is very upsetting as I called the day the order was fraudulently placed.
My credit card company canceled my card and said the charge would not go through.
So if the charge did not go through why did you send it? Very frustrating experience.
Carol Beard
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerURGENT: new washer flooded and damaged the floors
Preferred solution: Compensation for damaged wooden floors
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jacksonville, FloridaBroken tv And nothing but lies
- Crap service
- Crap service
Preferred solution: Full refund
User's recommendation: Buy elsewhere
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Same here in Wisconsin. Delivery service is rough and unreliable.