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Please do better | Best Buy review from Fairfax, Virginia

1.7
Details
https://www.facebook.com/1682946784/posts/10211611683082644/
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Review
#1427725 Review #1427725 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Never Buy Anything Again From Best Buy

1.8
Details
Bought a stove at full price. was told to call night before delivery as my delivery time frame was 6 hours long. Called the night before as instructed. Was on hold for 45 minutes. Then I heard something and the mysic stopped. Whoever picked up my call never responded. hung up eventually. I will never buy at Best Buy again.
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Review
#1424226 Review #1424226 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Customer service | Best Buy review from Las Vegas, Nevada

1.9
Details
I call and call the store and it takes several attempts and then when I do get them on the line they are extremely rude and geek squad is the same. I have had to take back a pc several times and I have only had for 3 mos. Its frustrating to keep packing it up and lugging in store. I have never had such rude people on the phone.
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Review
#1420827 Review #1420827 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Exchange policy
Cons
  • Lack of respect
  • Lost time and money
  • Lost of time and money and rude customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Treated like dirt | Best Buy review from Hartford, Connecticut

1.5
Details
Bought a/c at Best Buy and they had to ship it to me . UPS lost it and they treat me as if was my issue. Treated me like dirt on the phone and the manager would not give me his name . Last time customer
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Review
#1420228 Review #1420228 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
2.0
Details
I had placed an order on Nov 22 and Nov 23, order Numbers are BBY01-805586772057 ( 2 items) and BBY01-805584806032 ( 2 items), I only got one of the 4 items I had placed the order for and the other 3 were sent back without consulting or informing me. I reached out to...
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1 comment
Janice
#1616251

Best Buy does not actually have a Customer Service Department.

Review
#1413910 Review #1413910 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Problem with delivery
Loss
$180
Preferred solution
Deliver product or service ordered
Tags
  • Unprofessional
  • Bad Experience At Best Buy
  • Order Cancelled No Consent
1.6
Details
I received a defective phone I ordered 11/22/2018. I had been to Apple, Verizon and went into my local store within 3 days of activating to exchange phone. At first the young man was going to exchange the phone and then a female employee stated no online orders have to...
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Review
#1413663 Review #1413663 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.7
Details

Update by user Dec 29, 2018

OK I paid for somebody to drive me to Vancouver to exchange the desktop computer. Guess what It doesn't work properly either.

since Best Buy has blocked my phone number I can't even call them to tell them. The 550 dollar computer has turned out to cost me over a 1000...

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Review
#1411042 Review #1411042 is a subjective opinion of poster.
Reason of review
Bad quality
2.1
Details
Purchased Samsung sound bar online on November 8th. Never delivered! Best Buy website under my account shows item never delivered and refund made. NOT! Multiple calls and attempts to get my money back have failed. O customer service. They just do not appear to want to...
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1 comment
ayesheh n
#1653017

their should be an organization to deal with best buy .

Review
#1410721 Review #1410721 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Customer service
Reason of review
Order processing issue
2.0
Details
local store just strings customers along. Ordered dehumidifier on last half September 2018, they canceled order with no notification, reordered october 02, 2018, customer strung along again, shame on me. Waited till november 18, order never came in , checked at store...
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Review
#1405548 Review #1405548 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Loss
$288
Preferred solution
Let the company propose a solution
2.2
Details
I initially called Best Buy to purchase a remote starter for my truck, ‘06 Dodge Ram, and have it installed at the Avon,in location. When I called they stated I could go that day and get it installed, no wait. I drove to Best Buy, next town over from me, and spoke with...
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Review
#1405373 Review #1405373 is a subjective opinion of poster.
Service
Best Buy Security System Installation
Reason of review
Bad quality