customer service store service customer geek squad phone manager order money people
2.7
Details
Best Buy Samsung Electronics Tv Review from Chicago, Illinois
Purchased the unit a month ago. Purchased extended warranty. While viewing my favorite program the unit popped loudly. Powered down waited a few minutes. Powered back on larger rainbow lines. Two tiny black spots with spider lines. Brought the unit in my local BB. I...
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Review
#860536 Review #860536 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Reason of review
Bad quality

Short Review on January 03, 2017

Simple Review #1483486061 - Best Buy review
4 emails in one day In december was 6 a day stop harassing people
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Review
#984694 Review #984694 is a subjective opinion of poster.
1.4
Details
DO NOT BUY FROM BEST BUY!!!! ITS NOT THE BEST BUY
DO NOT BUY FROM BEST BUY!!!! ITS NOT THE BEST BUY
My wife and I were told on Saturday the day we ordered our Washer & Dryer the soonest we could get our appliances would be by having them delivered Monday since they did not have them in stock. This already became a problem because both my wife and I work on Monday. So...
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1 comment
Machele
#1124090

Next time try Lowe's.

Review
#805569 Review #805569 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$2138
Preferred solution
Price reduction
1.6
Details
Ongoing problem with Best Buy and Samsung
Samsung refrigerator has had 5 service calls and still is broken. It is a $3000 refrigerator that neither company will agree to replace even partial payment. Water leaks from door dispenser and sides of refrigerator are expanding. I can no longer move the...
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2 comments
Anonymous
#1163092

Mine, model RFG298HDRS/XAA leaked water all over hardwood floors destroyed my recently renovated whole kitchen floor cupping boards and swelling subfloor

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Review
#839932 Review #839932 is a subjective opinion of poster.
Product
Samsung Electronics Refrigerator
Cons
  • Customer service does not exist
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
3.0
Details
Best Buy dishwasher installation problems Austin, TX
Best Buy dishwasher installation problems Austin, TX
I bought a LG stainless steel dishwasher from Best Buy for a rental property. When opening the dishwasher door, the appliance falls forward as the brackets holding it in place are not working. I think the dishwasher was not installed correctly, 1 year & 9 months ago....
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Review
#803063 Review #803063 is a subjective opinion of poster.
Service
Best Buy Installation
Cons
  • Installation of dishwasher
Reason of review
installation issue
Loss
$90
Preferred solution
Deliver product or service ordered
4.1
Details
The person who was driving the Geek squad Van plate 098 FYY on April 21st. - Best Buy review
I'm very concerned about the way this employee was driving the Geek Squad vehicle today between 4:00pm and 4:15pm. The driver came off the US 26 Sunset Highway speeding into the inner city roads and contunued to drive freeway speeds on the sides street. He almost got...
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Review
#834141 Review #834141 is a subjective opinion of poster.

Best Buy - Frigidaire Atfb6700F Front Load Washing Machine Review from Eastpointe, Michigan

1.0
Details
Best Buy - Frigidaire Atfb6700F Front Load Washing Machine Review from Eastpointe, Michigan
I had purchased a washing machine from Best Buy Allen Park, I had it delivered and installed in October 2009, it was messing up in 2012 and it recently started messing up again 2016. I purchased a new one from Best Buy online and had it delivered when the delivery man looked at my old washer he noticed there were plastic pieces that should have been removed when installed originally and that is what broke my washer. I called Best Buy to see if they would fix my washer because the original delivery man installed it incorrectly. Best Buy said it would cost me $100 for them to look at it plus whatever it would cost to fix it. So because they installed it incorrectly it broke and now I have to either pay to have it fixed or buy a new one thank you best buy I will never shop there again But I do want to thank k who came over to deliver the new washer which is going back to Best Buy, he was very honest and telling me about the plastic pieces in the back and I do appreciate that, if only Best Buy was that helpful with the customers.
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3 comments
Anonymous
#1129465

The shipping bolts that were "still installed" hold the drum against the frame of the washer... There is no way it can work for years. From the first time it started up it would have been grinding and banging so much you would have known that something is wrong.

Anonymous
#1094958

uh yeah sure it "acted up" 3 years later then it took another 4 years for it to break that you bought another one only to have that install guy say the original install was wrong and that's what broke the machine?

i'd like to know just what kind of "wrong" installation causes a machine to last 7 years then finally fail to the point of needing to be replaced with a new machine.

Anonymous
#1094957

yeah ok sure if it was installed correctly I doubt it would have taken the original 3 years for it to break and lasted almost 7 years in total?

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Review
#769802 Review #769802 is a subjective opinion of poster.
Reason of review
Poor customer service
1.3
Details
Best Buy - Deal Review from Snellville, Georgia
I just had the most awful customer service interaction with A customer service representative on the phone. I purchased a Apple Watch for a family member for Christmas. I was expecting the package today after calling UPS I found out that the package was not picked...
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Review
#751875 Review #751875 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Problem with delivery
Cockroaches in dishwasher - Best Buy review
Cockroaches in dishwasher - Best Buy review
Cockroaches in dishwasher - Best Buy review
Cockroaches in dishwasher - Best Buy review
I purchased a Samsung dishwasher in Dec 2012 from a Best Buy store in Douglasville GA. It was on a clearance sale and was $499. I waited a few days and then picked it up from the store (it had to come from the wharehouse). I installed the dishwasher and it worked fine....
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4 comments
Anonymous
#1539583

Dear Pissed Consumer, It's a little late. But we need to band together.

Same thing happened to my dishwasher. Bought in January 2018 and died in August 2018. Turns out cockroaches were swarming inside the control panel. Repair person said it was not covered under warranty.

But I wonder: Is this a design flaw that cockroaches are swarming in Samsung control panels? I mean why?

There should not be food crumbs inside the control panel. In fact, why is it not sealed?

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Featured
Review
#492923 Review #492923 is a subjective opinion of poster.
Loss
$500
1.0
Details
@bestbuy #falseadvertising - Best Buy review
@bestbuy #falseadvertising - Best Buy review
On cyber Monday, I looked at the deals. Best Buy had an iPhone 6 advertised for $1. Wow I said, I have got to get this deal. I went to the store and waited in line for an hour to be told I had to order it online. Went online to be told I needed to get it at the store....
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Review
#742767 Review #742767 is a subjective opinion of poster.
Cons
  • Pricing information was incorrect
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered