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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.6
Details

Update by user 1 day ago

So I went into my local store and found out that they consider the entire week of Thanksgiving "Black Friday" week so any discounts throughout that week is exempt from price matching so although I don't agree with that at least it was some kind of an answer that made...

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4 comments
Anonymous
#1784841

Was this a black Friday price drop? They won't price match that for as long as their sale runs.

Why would youthink they'd do that?? Lol

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Resolved
Review
#1721754 Review #1721754 is a subjective opinion of poster.
Pros
  • Getting product same day
Cons
  • Lie about price matching
Reason of review
Poor customer service
Loss
$100
Preferred solution
Price reduction

Best Buy review in Midlothian, Virginia: Don't buy there if you think you may need service or an exchange.

1.0
Details
I purchased a small item and realized within an hour that it was incompatible with my equipment. When I went to return it, the store manager was refusing to process any exchanges until all of the pickups were processed. The manager was extremely rude, and after twenty minutes four of us realized that we were not going to be processed for hours. The others left angry. I got the clerk who sold me the first item to make the exchange. No surprise, but the Best Buy complaint phone directs you to take up your complaint with the store manager. I am a business owner have never treated customers like that.
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Review
#1721184 Review #1721184 is a subjective opinion of poster.

Best Buy review in Sugar Land, Texas: False Information - Worst Customer Service

1.0
Details
I had purchased from Best Buy and was told that if open a credit card account, I will receive 10% discount that will go directly to my account. Turned out that was a false information. A cheap trick. When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant extend the date. It is a cheap way to get the business and trick you to open your credit card, where they get hard credit check, which effects your credit score also. Shame on Best Buy.
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Review
#1721114 Review #1721114 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Worst customer service - cheap advertisement
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Let the company propose a solution
1.7
Details
I bought a smart tv and they load it up. Wen I got home me and my wife carefully unloaded and set it up. Wen we turn it on the screen was broke I tuck it back And the manager give me an attitude and said that I broke it when I transported to my home I only drive about...
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1 comment
Anonymous
#1784451

LCD or LED tv can be laid flat with the directional markers pointed up. I find it unfair that they do eventually give you another tv and it doesn't matter at all to you.

This form of entitlement is what kills customer service as a whole. Stay sour my friend.

Review
#1720413 Review #1720413 is a subjective opinion of poster.
Pros
  • Good quality products
Cons
  • Bad consumer service
Reason of review
Poor customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Dear Corie, As I write this to you in hope I will reach the right person, I'm drowning in tears!! I have never been more humiliated and disrespected that buy Best Buy employees today. I was sold a product you OBVIOUSLY do not have!!!! I was scheduled an appointment to...
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Review
#1720214 Review #1720214 is a subjective opinion of poster.
Cons
  • Selling what they obviously cant support
  • Geek squad changing appointments last minute
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Best Buy Reviews
1.0
Details
I talked to a Best Buy rep at the store about buying a home security system and having the Geek squad install it along with mounting a TV on my wall. The rep at the store said the Geek rep would contact me so we could work out the the details of the items needed and...
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Review
#1648866 Review #1648866 is a subjective opinion of poster.
Service
Best Buy Security System Installation
Cons
  • Geek squad did not honor appointment or offer solution
Reason of review
Poor customer service

Best Buy review in Southwest Dallas, Texas: Lying to customer

3.4
Details
Purchased washer 9-9-19 from store in cedar hill Texas. Given installation window 9-11-19 7am to 1. Told installer would call ahead of time. Requested they would arrive earlier in the day. No call returned by installer. 10 o’clock called store. 15 min hold time to find out they rescheduled after I waited 7-10am for nothing. Rescheduled for 9-12-19 7-1. Why can’t they call, they had 2 numbers to make contact as well as an email. Asked to speak to appliance manager Ashley. Guess what, she wasn’t available. Web site doesn’t reflect an appointment. This reminds me why I don’t shop there to often. Lousy lying and incompetent. Will see if they show tomorrow.
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Review
#1650848 Review #1650848 is a subjective opinion of poster.
Pros
  • Wide variety of electronic products
Cons
  • Failure to delivery install as agreed
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Poor Delivery
1.0
Details
I own an LG counterdepth refrigerator that is 18 months old with a three year Geek Squad Warranty. On August 2nd I opened my freezer to find that all of my food was defrosted and all the food in the refrigerator was warm. The refrigerator temperature was on 50 Degrees...
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Review
#1623459 Review #1623459 is a subjective opinion of poster.
Cons
  • False information on website
  • Having my time wasted
  • Selling crappy warranty
Reason of review
Work Experience or Job Application
Loss
$2599
Preferred solution
Fix my refrigerator or order me a new one

Best Buy review in Tampa, Florida: No delivery. Confused wharehouse

2.3
Details
Suppose to have a delivery Monday September 9 no show. Tuesday the 10 th no show. Thursday the 12 wrong delivery truck drivers not certified in gas installation Waited Friday the 13th for a call for a delivery date. No call. This for two washer and drivers pedestals.
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Review
#1653181 Review #1653181 is a subjective opinion of poster.
Service
Delivery Service
Pros
  • Very upset
  • Manager service sales
Cons
  • Failure to deliver order
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Price reduction
Tags
  • Rescheduling
  • Deceptive Delivery
1.0
Details
We had been to the Bestbuy store to purchase the product (Macbook Pro). The product was not available in the store and we were being told that the product would be shipped to our home. We purchased the product from Bestbuy on 07/16 with Order Id 1119197121237 amounting...
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1 comment
Anonymous
#1735156

Whats pathetic is this isn't for escalations. You literally went to a review website to fix this. Reason for review: Poster going to wrong website Preferred Solution: Get smarter Poster Cons: No idea how to resolve things on their own

Review
#1595931 Review #1595931 is a subjective opinion of poster.
Cons
  • Length of time to correct their mistake
  • Customer support is pathetic
  • Lies and lack of written communication
Reason of review
Problem with delivery
Preferred solution
Full refund
Tags
  • worst company