customer service store service customer geek squad phone manager order money people
2.0
Details
A scheduled appliance delivery was not executed as promised. I get that things happen. However, when I called the local store to fix the problem and get some answers I was given a hearty helping of I don't know and that I needed to contact Best Buy customer service....
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Review
#1690266 Review #1690266 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Great pricing
Cons
  • Poor supervision
  • Poor problem resolution capability
  • Poor customer service
Reason of review
Poor customer service
Loss
$320
Preferred solution
Let the company propose a solution
1.0
Details
We had been to the Bestbuy store to purchase the product (Macbook Pro). The product was not available in the store and we were being told that the product would be shipped to our home. We purchased the product from Bestbuy on 07/16 with Order Id 1119197121237 amounting...
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1 comment
Anonymous
#1735156

Whats pathetic is this isn't for escalations. You literally went to a review website to fix this. Reason for review: Poster going to wrong website Preferred Solution: Get smarter Poster Cons: No idea how to resolve things on their own

Review
#1595931 Review #1595931 is a subjective opinion of poster.
Cons
  • Customer support is pathetic
  • Length of time to correct their mistake
  • Lies and lack of written communication
Reason of review
Problem with delivery
Preferred solution
Full refund
Tags
  • worst company

Unwillingness to resolve credit issue | Best Buy review from District 1, Virginia

2.4
Details
Best Buy card hacked—my identity was stolen and someone purchased xfinity on my account. Through LifeLock got purchases removed, but Best Buy keeps charging me late fees and interest on late fees. I disputed the charges through Best Buy and they are unable to tell me what the charges are for, but did send account to collection agency. After laboriously explaining my position to them, Best Buy found another collection agency to use. Unbelievable!
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1 comment
Anonymous
#1778769

Your dispute is with Citibank. No wonder they cant help you.

Review
#1710165 Review #1710165 is a subjective opinion of poster.
Product
Best Buy Credit Card
Pros
  • Upset
Cons
  • Customer service and corporate response
Reason of review
Problems with payment
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Customer Serice
2.2
Details
I realize that no company are error-free however, it is expected that employees render a level of professionalism that reflects the organization or business goal. As with any public services quality services from employees are expected and vital. There is no valued and...
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1 comment
Anonymous
#1735148

"It seemed his actions was based upon a bias influence that was being used in a self-serving way." Unless you approached the manager about this then its cowardly to assume bias. Maybe they were the only manager at the time but that doesn't really matter since you were so violated. You still bought the fridge right...

Review
#1625685 Review #1625685 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.3
Details
I bought a router at Best Buy and then returned it because the sales rep didn't tell me I needed a modem to work with it. Then another sales rep told me I could get a free model from Spectrum so I bought another router from them. I spent about 40 minutes on the phone...
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Review
#1703438 Review #1703438 is a subjective opinion of poster.
Product
Netgear Router
1.3
Details
My name is randy demumbra I live at 8016 regency drive Nashville tenn. If you like you can go look at the amount of stuff I have purchased thru your stores over the years early this year I purchased a laptop for my grandson. a few months fter the purchase something...
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1 comment
Anonymous
#1748123

Try origin pc next time.i spent 3k self built zero problems. Lotta funny things going on in big corps.

Ive had all my orders cancelled for xperia 1 for 3 months still trying to buy it.

Best buy held my money for over 30 days to refund it saying to many orders said they had it in stock! Pure lies.

Review
#1650435 Review #1650435 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$2400
Preferred solution
Let the company propose a solution

I would like to speak to someone | Best Buy review

I purchased a 445 dollar iPhone watch online on 12/5/19. I have not received it and I keep getting the runaround. My credit card was charged. I do not have the merchandise. I am highly upset and surprised about the unkindly customer services that I have received, poor services. I would have never expected that from BEST BUY. I am a very unsatisfactory customer.
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2 comments
Anonymous
#1792896

Contact your credit card and dispute the charge. Any good bank will fight for you on this.

Anonymous
#1789095

You'll never receive a call back. I've notified the corporate office and I received a letter back telling me to contact customer service.

I filed a complaint with the Better Business Bureau. I suggest you do the same

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Review
#1729556 Review #1729556 is a subjective opinion of poster.
Pros
  • Are close to my house
Cons
  • Not willing to take responsibility
Reason of review
Poor customer service
Tags
  • Treatment Of Customer

Problem with repair, 2nd time with the same problem, told it will be 8 days to get repaired | Best Buy review from Portland, Oregon

1.0
Details
Was told by Best Buy Supv. that it would be 8 days before I can get my TV repaired, which is totally unacceptable. I have a 90 yr old Mother who does nothing rlse but watch TV. To put myself and my family through this unreasonable delay is not what I would consider good customer service
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Review
#1712120 Review #1712120 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
1.7
Details
I bought a smart tv and they load it up. Wen I got home me and my wife carefully unloaded and set it up. Wen we turn it on the screen was broke I tuck it back And the manager give me an attitude and said that I broke it when I transported to my home I only drive about...
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1 comment
Anonymous
#1784451

LCD or LED tv can be laid flat with the directional markers pointed up. I find it unfair that they do eventually give you another tv and it doesn't matter at all to you.

This form of entitlement is what kills customer service as a whole. Stay sour my friend.

Review
#1720413 Review #1720413 is a subjective opinion of poster.
Pros
  • Good quality products
Cons
  • Bad consumer service
Reason of review
Poor customer service

AVOID!!! | Best Buy review

1.8
Details
Best Buy. Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait. Typical big business effort to cut every conrer possible to make a dime. Links to tracking information sent to me when I purchased my items (two orders) went straight to the Best Buy website where, not only was there no tracking information but there was NO information at all regarding my orders. No purchase history, item info - NOTHING! Best Buy has always been a poor place to shop. They only got marginally better because of Amazon competition. Avoid this Big Box DUMP!
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Review
#1725455 Review #1725455 is a subjective opinion of poster.
Cons
  • Poor customer service and useless website
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • Customer Serice