1.8
Details
Repair Service Excuses - Best Buy review

Update by user May 16, 2016

Best Buy refused to address the issue, claiming ice maker was not under the warranty. Samsung stepped up and sent a Samsung repairman who diagnosed problem as an air leak.

This should have been covered under the Best Buy warranty. Samsung refunded my money, but I am...

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Review
#830235 Review #830235 is a subjective opinion of poster.
Pros
  • Ease of purchase
  • I stopped shopping at best buy
Cons
  • Unwilling to repair or replace defective product
  • Bad service after purchase
  • Lack of care for customers
Loss
$3000
Preferred solution
Full refund
Tags
  • Samsung New Refrigerator

Horrible customer service/lying drivers | Best Buy review from Saint Petersburg, Florida

1.6
Details
Horrible customer service/lying drivers - Best Buy review
Horrible customer service/lying drivers - Best Buy review
Horrible customer service/lying drivers - Best Buy review
Purchased a refrigerator through the St. Petersburg store and asked the sales person for late delivery. He provided correspondence that stated what time I should expect a call, the automated call came early (I was not home) and was not within the window that I had previously requested. I called the first thing in the money to provide a contact number for 30 minute call ahead. The person called at 10:10 a.m. EST per the missed call log of my cell phone and did not leave a message. I could not imagine a business would call for a specific reason (call ahead) and would not leave a message. Shortly thereafter, I decided to return the call thinking it may have been Best Buy (863-256-1311). A rude customer service representative (Lisa) confirmed that it was them calling for the 30 minute call ahead. Best Buy's driver left a sorry they missed me tag with the time of 10:20 a.m. on my door. I called repeatedly to let the customer service group know that driver did not uphold the request and of the 3 times I called, they all said sorry, but the driver was not going back. I asked to speak to a manager and was told JJ was in a meeting but he too reviewed the issue and said the driver could not go back. I repeatedly explained to each customer service representative that I had 4 coolers of food that needed to be refrigerated or frozen to no avail. Then, I mentioned to Janet, the last customer service representative that repeatedly I had been told what the driver could not do and no one had ever tried to rectify the situation by offering that the delivery take place tomorrow. The last time I purchased big ticket items was 13 years ago for this very reason. Their customer service if awful. Janet is the only one who gave 100% and is obviously the only one who understands the definition of excellent customer care in the entire corporation. Too little, too late.
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Review
#806337 Review #806337 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Cons
  • Management refusal to take call
  • Customer service
Reason of review
Problem with delivery
Loss
$1100
1.4
Details
DO NOT BUY FROM BEST BUY!!!! ITS NOT THE BEST BUY
DO NOT BUY FROM BEST BUY!!!! ITS NOT THE BEST BUY
My wife and I were told on Saturday the day we ordered our Washer & Dryer the soonest we could get our appliances would be by having them delivered Monday since they did not have them in stock. This already became a problem because both my wife and I work on Monday. So...
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1 comment
Machele
#1124090

Next time try Lowe's.

Review
#805569 Review #805569 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$2138
Preferred solution
Price reduction
3.0
Details
Best Buy dishwasher installation problems Austin, TX
Best Buy dishwasher installation problems Austin, TX
I bought a LG stainless steel dishwasher from Best Buy for a rental property. When opening the dishwasher door, the appliance falls forward as the brackets holding it in place are not working. I think the dishwasher was not installed correctly, 1 year & 9 months ago....
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Review
#803063 Review #803063 is a subjective opinion of poster.
Service
Best Buy Installation
Cons
  • Installation of dishwasher
Reason of review
installation issue
Loss
$90
Preferred solution
Deliver product or service ordered
1.4
Details
Best Buy - Samsung Tv Review from Maywood, Illinois
My 80 year old Mother-in-law bought a new TV from Best Buy, Melrose Park, Illinois. She asked what happens if there was something wrong with it and was told she could bring it back for an exchange within 15 days. When we set it up for her a week later found out that...
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7 comments
Anonymous
#1129457

The paperwork given to her states that she has 48 hours to inspect the product. As a best buy installer, it looks like it was grabbed with the middle finger on the glass and squeezed causing the break.

Im guessing an accident and it happened when you pulled the unit from the box. You may not.

Have even realized you did it as it happens very easily.

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Featured
Review
#790854 Review #790854 is a subjective opinion of poster.
Reason of review
Damaged or defective

Best Buy - Frigidaire Atfb6700F Front Load Washing Machine Review from Eastpointe, Michigan

1.0
Details
Best Buy - Frigidaire Atfb6700F Front Load Washing Machine Review from Eastpointe, Michigan
I had purchased a washing machine from Best Buy Allen Park, I had it delivered and installed in October 2009, it was messing up in 2012 and it recently started messing up again 2016. I purchased a new one from Best Buy online and had it delivered when the delivery man looked at my old washer he noticed there were plastic pieces that should have been removed when installed originally and that is what broke my washer. I called Best Buy to see if they would fix my washer because the original delivery man installed it incorrectly. Best Buy said it would cost me $100 for them to look at it plus whatever it would cost to fix it. So because they installed it incorrectly it broke and now I have to either pay to have it fixed or buy a new one thank you best buy I will never shop there again But I do want to thank k who came over to deliver the new washer which is going back to Best Buy, he was very honest and telling me about the plastic pieces in the back and I do appreciate that, if only Best Buy was that helpful with the customers.
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3 comments
Anonymous
#1129465

The shipping bolts that were "still installed" hold the drum against the frame of the washer... There is no way it can work for years. From the first time it started up it would have been grinding and banging so much you would have known that something is wrong.

Anonymous
#1094958

uh yeah sure it "acted up" 3 years later then it took another 4 years for it to break that you bought another one only to have that install guy say the original install was wrong and that's what broke the machine?

i'd like to know just what kind of "wrong" installation causes a machine to last 7 years then finally fail to the point of needing to be replaced with a new machine.

Anonymous
#1094957

yeah ok sure if it was installed correctly I doubt it would have taken the original 3 years for it to break and lasted almost 7 years in total?

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Review
#769802 Review #769802 is a subjective opinion of poster.
Reason of review
Poor customer service
1.3
Details
Best Buy - Deal Review from Snellville, Georgia
I just had the most awful customer service interaction with A customer service representative on the phone. I purchased a Apple Watch for a family member for Christmas. I was expecting the package today after calling UPS I found out that the package was not picked...
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Review
#751875 Review #751875 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Problem with delivery
1.0
Details
@bestbuy #falseadvertising - Best Buy review
@bestbuy #falseadvertising - Best Buy review
On cyber Monday, I looked at the deals. Best Buy had an iPhone 6 advertised for $1. Wow I said, I have got to get this deal. I went to the store and waited in line for an hour to be told I had to order it online. Went online to be told I needed to get it at the store....
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Review
#742767 Review #742767 is a subjective opinion of poster.
Cons
  • Pricing information was incorrect
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
Best Buy a joke #dontwastemoneyonprotection
Best Buy a joke #dontwastemoneyonprotection
Best Buy a joke #dontwastemoneyonprotection
We bought a receiver outta Best Buy had the service protection.Called them to verify the procedure before going to the store.They did the total opposite of what we were told.Had to send it off and play the waiting game.Now they sent it to the wrong store I was on hold...
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Review
#733402 Review #733402 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Everything done in store
Preferred solution
Let the company propose a solution

How long can Best Buy keep me on hold?

How long can Best Buy keep me on hold?
I called the Vernon Hills, Illinois Best Buy to see if they had a router in stock. The auto system said that my call would be answered in order, and that three customers were ahead of me. So I waited. Five minutes. Ten minutes. At 15 minutes, I sat on the couch with a book, put my phone on speaker, and waited to see how long it would take. After FORTY-THREE MINUTES ON HOLD, someone answered. At this point, I didn't care about the router anymore. I asked to speak to a manager. After a moment, the associate said that the manager was busy, and asked if he could help. I told him that I had been on hold for 43 minutes, and wanted to talk to the manager. Rather than apologizing, or saying that he'd get the manager right away, he said: "Well, I've been answering calls, and I didn't see anyone on hold for that long." So basically, the associate was either saying that I had mistaken a much shorter period of time for 43 minutes, or he was accusing me of lying. I gritted my teeth and asked to speak to the manager. The associate went away for a couple more minutes, then came back to say that the manager was going to be busy for a while with something else. I waited a few seconds to see if he would offer to take my phone number. Of course he did not. So I said I'll give you my number and the manager can call me back. He took my number. That was at around 7:45pm last night. I still have not gotten a phone call from a manager, and it's been several days. I heard a story saying that Best Buy was making a comeback. With customer service like this, I have no idea how that can be. I don't know if I will ever shop at Best Buy again. P.S. I have a screen shot of my phone showing the length of the call.
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3 comments
Anonymous
#1056785

Dude calm down. Calls can take a while especially if the people ahead of you are wanting everything explained to them or if they are making a large order.

Anonymous
#1050865

Issue resolved.

Anonymous
#1036568

HELLO.....BestBuy needs your HELP!

Maybe its not BB that needs help after all.

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Review
#702633 Review #702633 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Gift card