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Went to the Best Buy Store in Hammond, Louisiana on November 1, 2017 to purchased the Fitbit Ionic Smart Watch. I told the sale person that I would to buy the watch. Instead of coming back with the watch, he came back with his supervisor. The supervisor asked me was I...
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2.6
#1124764
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All I wanted to know was if a TV I saw on their website was available at a nearby store, which is about half an hour away. So I thought, call first. If they didn't have it in store I was going to order it from them. Could not get through to them online or by phone to...
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1.0
#1124510
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I tried to get a packaged shipped to my new address and was told by 2 customer service people on 2 separate days that it could be done, just had to wait a couple of days. When I called 3rd time this person told me the other 2 were wrong. I would just get a refund and...
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2.7
#1124136
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Best Buy - Extremely poor

Best Buy
#1071545
Treated terrible by a associate and store manager who could care less about my terrible service or complaint!!
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Best Buy - Missed delivery

Best Buy
#1065625
1.0
Details
I have had my delivery / install/ takeaway of a dishwasher cancelled twice. Best Buy different factions all blame each other. Some have said I should be reimbursed for all my time. I had a case manager send me a phone number that when I called was disconnected. Such a horrible company. Now have no idea on delivery.
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Diversity of Products or Services
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Exchange, Refund and Cancellation Policy
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Best Buy - Customer Care Review from Melbourne, Florida

Best Buy
#1063154
1.2
Details
Stood 45 min in line where I dropped of my computer laptop 5 days ago. I have a bad leg...Was told I have to make a appointment to ask that ?.... In other words suffer in line some more ....And maybe will tell you what's going on.... How do you stay in business treating people like this
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Customer service
Diversity of Products or Services
Ease of Use
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Best Buy - Unacceptable return policy

Best Buy
#1060024
Went to return an unused camera and they would not return it or give me store credit because its past 15 days. Will never shop at Best Buy again...they suck.
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Bought a dishwasher and microwave. Set installation to occur on the same day (2 weeks out) even though I could have made installers come out twice to install each item separately (I was trying to be respectful to avoid a second trip to my house being required)....
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1.0
#1123261
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I was sold a computer without if date windows drivers. Computer never functioned properly even when new off the self. Best Buy’ insinuated I corrupted the computer. I had not loaded any software on it, the windows drivers were out of date from day 1; continually...
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1.3
#1122492
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Today Best Buy cancelled delivery of my washer and dryer ordered online a week ago and paid by my credit card. When asked why, contact centre staff advised that my credit card company cancelled it for fraud. After confirming with MasterCard that this was NOT the case,...
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#1121952
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Compared to J C Penny, Best Buy was like a dream come true. Every aspect of my experience with them was great! They shipped my new refrigerator quickly and efficiently. Too bad they are getting bad reviews. I was lucky, I guess. But their service was absolutely great!...
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5.0
#1121724
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This review is for Best Buy’s Delivery service (or lack thereof). I had a LG washing machine delivered to my house. When they unpackaged it, there was a HUGE dent in the machine. What kind of quality control is going on at the Best Buy delivery center where they allow...
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#1121164
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Best Buy’s Delivery is absolutely the worst!!! I had an LG washing machine delivered to my house. When they unpackaged it, there was a HUGE dent in the machine. What kind of quality control is going on at the Best Buy delivery center where they allow a brand new...
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#1121159
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On October 21st, Saturday, my washer of 4 years stopped working. I needed a new washer and wanted to match the dryer I already had. I went to Home Depot and found the washer I was looking for, and it was even on sale!! I talked to a female sales lady who was very nice...
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1.3
I didn't like
  • Did not honor their statements of price match
#1120821
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