customer service store service customer geek squad phone manager order money people

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Verified Reviewer
1.0
Details
Dear Corie, As I write this to you in hope I will reach the right person, I'm drowning in tears!! I have never been more humiliated and disrespected that buy Best Buy employees today. I was sold a product you OBVIOUSLY do not have!!!! I was scheduled an appointment to...
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Review
#1720214 Review #1720214 is a subjective opinion of poster.
Cons
  • Selling what they obviously cant support
  • Geek squad changing appointments last minute
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Best Buy Reviews

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.1
Details
I was asking an associate for help signing a soundbar for a 65 inch TV he then handed me a 38 in. and then said that that is good enough. and when I asked him to please help me find the Soundbar that would be the right size he told me another sales associate asked to...
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1 comment
Anonymous
#1784483

So you're never stepping foot in a Best Buy but you want a resolution from them? Also its pretty hypocritical when you still buy the products from the store that's being shunned from your money... Very petty

Review
#1718469 Review #1718469 is a subjective opinion of poster.
Pros
  • Products they offer are the same as any where else
Cons
  • Treatment of employees
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Treatment Of Customer

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Verified Reviewer

POOR Customer Service - Geek Squad | Best Buy review

3.5
Details
Called customer service more than 8 times to make an appointment for a service I had already paid for at the time of purchase. The 8 agents could not make the appointment leaving me on hold for more than 50% of the time for each call! After receiving a confirmation by email the appointment was confirmed by the 9th agent, I received an email two days later saying the appointment was cancelled?
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Review
#1714911 Review #1714911 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Problem with repair, 2nd time with the same problem, told it will be 8 days to get repaired | Best Buy review from Portland, Oregon

1.0
Details
Was told by Best Buy Supv. that it would be 8 days before I can get my TV repaired, which is totally unacceptable. I have a 90 yr old Mother who does nothing rlse but watch TV. To put myself and my family through this unreasonable delay is not what I would consider good customer service
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Review
#1712120 Review #1712120 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
1.4
Details
Last week, my ten-year old son was so excited about the new Switch Mario brothers game coming out on Friday the 15th. Since he had been doing well in school, my husband and I told him he could get an early Xmas present. I pre-purchased the game online at Best Buy. On...
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6 comments
Anonymous
#1785591

I too, have been profiled at stores in the past. I'm a white.

female, long-hair rocker type...which apparently means I am a thief. Which I am not, and never have been. All I could think was how rude and small-minded those people were. I may look like the baddest person in the room, but I guarantee I'm probably the most honest person in their room.

Feels like crap to be judged on appearances, and I'm sorry it happened to you. There's always overzealous salespeople, but you get the vibe when they're watching you.

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Review
#1711295 Review #1711295 is a subjective opinion of poster.
Pros
  • Quality items to purchase
Cons
  • Intolerant and inflexible policies and uncaring staff
Reason of review
Aggressive racial profiling. employee harrassment
Preferred solution
Let the company propose a solution
Tags
  • Lack Of Concern For Customer
  • Poor Service Best Buy

Unwillingness to resolve credit issue | Best Buy review from District 1, Virginia

2.4
Details
Best Buy card hacked—my identity was stolen and someone purchased xfinity on my account. Through LifeLock got purchases removed, but Best Buy keeps charging me late fees and interest on late fees. I disputed the charges through Best Buy and they are unable to tell me what the charges are for, but did send account to collection agency. After laboriously explaining my position to them, Best Buy found another collection agency to use. Unbelievable!
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1 comment
Anonymous
#1778769

Your dispute is with Citibank. No wonder they cant help you.

Review
#1710165 Review #1710165 is a subjective opinion of poster.
Product
Best Buy Credit Card
Pros
  • Upset
Cons
  • Customer service and corporate response
Reason of review
Problems with payment
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Customer Serice

Never | Best Buy review

Your name should be changed to GuessBuy. I ordered a heater, and was shipped a hard drive for a computer. I have been trying to return it, and have spoken to a person in SE Asia, Phillipines and Mexico...REALLY! This is so frustrating I will never order from Best buy Again
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1 comment
Machele
#1778433

You should have ordered it at Amazon.com because of their return policy if nothing else. Any company using foreign customer service reps does not deserve our business. Period.

Review
#1709955 Review #1709955 is a subjective opinion of poster.
Reason of review
Order processing issue

Don't recommend | Best Buy review from Grain Valley, Missouri

2.0
Details
I was making my payments on time. they canceled my card. they said they sent me a letter as to why but I never got it.
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Review
#1705391 Review #1705391 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

I dont know how to use my Gaming PC | Best Buy review

I bought a gaming pc from the Johnston St, Lafayette Best buy. I was promised a home visit to be shown how to install and use the machine. Im not happy, i cant get anyone to help. I cant get my audio to work, i sound like i have a speech impediment when i talk to my friends on it. Call me so i can get the support. (337)256-4755 (337) 344-1232
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Review
#1704057 Review #1704057 is a subjective opinion of poster.

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Verified Reviewer

Not applicable | Best Buy review

1.0
Details
Employee with zero knowledge at Best buy 17 Ave Calgary ,..Rajinder Singh. Entered Canada with fake documenration..Landed at best buy with fake experiences shown from UK..Fake cheap personality. Made of Lies allover. Which business hires such persons with zero knowledge and without confirming the references?? Best Buy? !! what managers!!
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Review
#1704028 Review #1704028 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Employee