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losing FAITH - this will be my LAST appliance purchase from BEST BUY - it is truly the fourth attempt to deliver my purchase of a Refrigerator - NEW ! first time we waited and waited - no delivery man--- oops it is BACKORDERED - failed to deliver that information - THEN TWO TIMES - on two different occasions they pull up in the rented truck - with a scratch and dent product - what a scam - NOW i am waiting - in the LAST HOUR of what is our delivery timeframe - NO CALL - nothing ---- I AM VERY SKEPTICAL

Product or Service Mentioned: Best Buy Auto Delivery Delivery Service.

Reason of review: Order processing issue.

Monetary Loss: $2000.

Preferred solution: someone needs to pay attention in management - they will go under as if this is how they do business they will not last .

Best Buy Cons: Unbelievable with delivery.

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Anonymous
#1244584

Don't hold your breath, the organization is so large that no one is accountable and could care less if the customer is happy. I waited on 3 deliveries that never came, spent 10 hours on the phone with various case managers and customer service reps, 5 hours in store trying to get things resolved. Finally just cancelled the order, best part is they won't refund me because they can't find my particular appliance in the delivery warehouse (probably why it was never delivered you think?)- doesn't make sense and they give no authority to the employees at the store to try and make things right.

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