customer service store service customer geek squad phone manager order money people

Complaint | Best Buy review

Bought a product on bestbuy.com product was not delivered tried to talk to the people at the 888 Best Buy customer service called 4 days in a row try to get a hold of a manager manager hung up on me been trying waited online at one time for 2 hours had an agent tell me they would call me back the next day with a manager did not receive a call customer service very rude don't want to listen just want to forward the phone to a different apartment
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Review
#1142818 Review #1142818 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Problem with delivery

Arrogant employee would not honor price match | Best Buy review

12/5/2017 10:20 am Best Buy 5019 S Cleveland Ave Fort Myers, Fl 33907. Spoke with JIM a salesman in the TV section. To make a long story short. JIM insisted that the price match was for an item sold and shipped by Amazon.com. I showed JIM the Amazon printout that a Samsung 40 TV was$390.44 on Amazon. Jim argued and disagreed. I asked to see a manager and he questioned why, that he (JIM) had already explained the policy. A Manager showed up a blond with tatoos on her arm and had little to say. I explained again that I had already verified the Amazon price and that it was sold and shipped by them. I just left and ordered the TV from Amazon, online, shipped and sold by Amazon as per Best Buy's policy. I have the receipt from Amazon and the cost was $390.44. Best buy's price at the store was $449.00. Jim, if that is his name was condescending and wrong. Even if he was correct I would not buy from this Best Buy store because of the employees attitude and the lack of interest from the Manager. Try and find an email to file a complaint. -----------no more best buy they have lost a long time customer.
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Review
#1142556 Review #1142556 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
arrogant employee
Preferred solution
Your problem employee should find another job
i bought a new dell computer 5 months ago has been in repair shop 5 times and now just got it back and this best buy co indpls in had the gall to charge me 121.00 for a bad keyboard which they said had liquid on it which destroyed the key board .i do not eat or drink...
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1 comment
Machele
#1399634

You can sue them in small claims court if you desire. I, too have heard of Best Buy selling used computers as new, but whether this is true or not, who knows? Perhaps if you do some research on the internet you can obtain more info as to the validity of this rumor.

Review
#1141391 Review #1141391 is a subjective opinion of poster.
Product
Dell Laptop
Reason of review
Damaged or defective
1.8
Details
On November 10th. I made my first call to the Geek squad after realizing my 1 year old TV had no power. The rep told me he knew what the problem was and ordered 2 parts to be shipped to my house and scheduled a tech to come out a few days later. When the tech came he...
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1 comment
Anonymous
#1400914

Best Buy is the worst experience when buying anything. Just about every review I read has nothing good to say about the company.

Why is the company still around? I bought a router 6 months ago and after wasting alot of time and energy, they basicly told me they would do nothing. I also got the same answer from Netgear. Yes, shame on Best Buy and Netgear.

I will not Buy anything from either company again.

Worst of luck to both of the companies. Also this is not the first or second time I've had this problem.

Review
#1141144 Review #1141144 is a subjective opinion of poster.
Product
Sony Tv
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3400
Preferred solution
Full refund
3.4
Details
Interesting the geek squad support blog has NO current posts. They delete anything contrary. Bought an in store open box tv. Never got delivered. No one knows where it is. Best Buy says wait. How long will that be? 3rd reschedule now. Filed a fraud complaint with my...
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1 comment
Anonymous
#1720556

Agreed. Best Buy has the Worst phone support ever. I have driven to the store twice while sitting on the phone waiting for someone to answer.

Review
#1140329 Review #1140329 is a subjective opinion of poster.
Pros
  • Sales staff
Cons
  • Delivery
Reason of review
Problem with delivery

Best Buy sucks

2.0
Details
Ordered top of line dishwasher. Delivery date was postponed two weeks. Then false charges on my account. Had card changed by their request. Then dishwasher order was cancelled because of card. Told to reorder with new card. Wait another month for delivery. They would not honor the special I got with the original order. Screw best buy.
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Review
#1139486 Review #1139486 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.0
Details
This girl kirena helped me the other day and she wouldn’t stop talking she was super annoying get pushing me to buy things even offered me her discounts just to get me to buy stuff one I didn’t want to spend money I was window shopping and two I don’t need help by...
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1 comment
Anonymous
#1398667

Wall of text that I cannot read nor understand.

Review
#1139091 Review #1139091 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service

Geek Squad Manager | Best Buy review from Kennesaw, Georgia

1.5
Details
When you go into a store 5 times and still get the run around from Blake the Geek Squad Manager might be time for him to be replaced. He promised, he lied and told us to take our business to other area establishments if we didn't like the customer service. I guess Best buy doesn't need the business nor do they care about customer service! SAD!!!
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Review
#1137573 Review #1137573 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
My husband and I have been Best Buy consumers for years. Earlier this year, I bought him a GoPro but he changed his mind a few times, so we took it back and then bought a higher model. After one of the times, we were "warned" and told that we were being watched on our...
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1 comment
Anonymous
#1397241

Best Buy delivery made date , after few days change date , Best Buy delivery service very very bad, and customer service behaves, salespeople those really really bad,

Review
#1137541 Review #1137541 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund
2.6
Details

Update by user Nov 25, 2017

Sorry for all the typos. I typed it with my cell phone!! Did not check it brfore I sent it.

Original review posted by user Nov 25, 2017

I called about my tv that wad still under warrantee. They gave me the run around and took my tv and as of today I still dont have a replacement. I called to report my tv not...
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Review
#1137030 Review #1137030 is a subjective opinion of poster.
Reason of review
Warranty issue