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Best Buy review in Plantation, Florida: Dont buy warranty

1.3
Details
dont waste money on queek squad warranty- while in theory its good for a major apppliance but my experience is if you need to use the appliance (like a washing machine) and cant afford to wait three months for them to fix it its not worth it. Theyve been out several times and cant fix it but in order to get a new maching you they need to be able to try three times in a row with almost 30 days between each time- crazy cant cant manager to call me back even though they promise he has to call in 48 hours
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Review
#1126459 Review #1126459 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Reason of review
Pricing issue
Loss
$800
Preferred solution
New machine

Why Best Buy is actually the worst Buy!

3.0
Details
I bought a Soundbar 2 months ago and it started loosing sound. I was just told they dont stand behind the product, it would have to be the manufacturer. What kind of service is this? I should have reviewed before i purchased. It will never happen again.
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Review
#1126272 Review #1126272 is a subjective opinion of poster.
Product
Samsung Electronics Sound Bar
Reason of review
Bad quality

Best Buy review: Missinng Stuff

2.5
Details
Got a Gold edition of the game Assasins Creed Origins. Pack is missing Deluxe pack and am afraid the code is used :( .... wont be buying games after Launch day from best buy anymore
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Review
#1126188 Review #1126188 is a subjective opinion of poster.
Product
Ubisoft Assassins Creed: Origins Video Game
Reason of review
Damaged or defective

Best Buy review: Not returning the laptop

I purchased a laptop from Delware and they told, I can return/exchange it in any best buy store in US, when I went to return it to Best buy in Virginia they are not accepting it. I called Delware store customer care and they are not able to help. They are saying I need to come to Delware to return it. I called Best Buy corporate and asked them to give me return label to ship it back over the call they said yes and told you will get return label in email but next day they called and emailed me as well to inform that they cannot provide return label and will have to go Delware to return it. I am really pissed off with their service.
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Review
#1125587 Review #1125587 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund

Best Buy review: I am deaf

Best Buy review - I am deaf
Hi am deaf. Last two month that i payment order that all payment total 79000 rupess. But delivery post door home me. For pending long. What is issue on Delivery. Can u message me whatapps 9035173287. Regarda. Vijay
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Review
#1125422 Review #1125422 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery

Best Buy Installation - DISGUSTING!

3.9
Details
The worst part about this is that these fools did this to me TWICE! I sit here livid, because my ovens are NOT going to be installed tomorrow. Back story: I bought a new set of double ovens, they were supposed to fit perfectly - well, the installation team jerked me around and cancelled my appointment AT THE LAST MINUE! Yep, my time means NOTHING! Well, we finally got someone to make a new appointment and what shows up is an unmarked truck, people with no ID, and one of the guys looks like he stepped out of a homeless shelter in baggy t shirt that was stained and didn't fit. To find out that the ovens DO NOT fit! Well, now I try to get my credit and Best buy tells me that the install team has to put in my credit! What stupid system is this? And it can't be done until they return the item, which took weeks! So, now, we are a month later, I have had to get a carpenter over to cut out my cabinet to get the ovens to fit, and still did not get my credit. So, I arrange to get the same ovens out to be installed. Now my credit comes in, and the unit is rebilled, and a new delivery set for tomorrow. At 1:30 pm this afternoon the installation people call to confirm, we call back, everything is fine for tomorrow. At 5:17 pm Best Buy's "field support" team calls to tell me they have no one to install my ovens. At 5:40 PM Best Buy calls to confirm my installation for tomorrow. Needless to say, I end up on the phone trying to get the people form this afternoon, no one around, talk to the fools at the 'field service team' to get a guy who talks faster than a speeding bullet and can't be understood and a woman that tells me there is NOTHING she can do. I call the store to be told by a manager there is nothing they can do. Who also tells me that they are loosing customers because of the installation problems. And that he is going to 'escalate' it, which basically means nothing, since they did the the last time and no one even bothers to call me back. I am sign to call corporate tomorrow. And I am going to tell them to take a hike. When we bought appliances from Lowe's a Lowe's truck and Lowe's employees delivered and installed. Best Buy needs to smarten up. The sales staff was nice, I love the Geek Squad and they are knowledgeable, and their prices are great, but heck, if you can't get it into your home, forget it.
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Review
#1125271 Review #1125271 is a subjective opinion of poster.
Service
Best Buy Oven Installation
Cons
  • Installation team
  • Getting no service
Reason of review
Problem with delivery
Loss
$3000
Preferred solution
Deliver product or service ordered
Tags
  • terrible installers

Best Buy review: 1996 website

1.3
Details
You need to help Best Buy get out of 1996. I purchased a dishwashwer online. Hello, it's 2017. I was given three different appointments. None were correct. I had to call but was given five different answers. I have wasted a total of 9 hours trying to get this dishwasher I purchased. They then told me to cancel and reorder. I couldn't because the 1996 website would not allow it. I had to call again. I went to Twitter in the meantime to see if they could help. They were even more unhelpful. The phone folks told me to go in the store to buy it. No. Again, this is 2017, not 1996. The local store finally did a phone order for me and said they could deliver by Nov. 6. But my refund was being held, because they told me to cancel and reorder! Now I called to finalize the order and they said it's not available until Nov. 11 and that isn't even a guarantee. So all this hassle for a dishwasher I could have purchased online at Amazon and it would have been delivered and installed in less time than it has taken me to deal with the jerks at Best Buy. Get it together, Best Buy. We have no time for ineptness and lack of response from your sorry Twitter team and a website that is not up to 2017 standards. You've screwed with my construction timeline because you are liars and don't know what the other hand is doing. We have options to go elsewhere.
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Review
#1125091 Review #1125091 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Best Buy review: Horrible, Horrible, Horrible, Horrible, Horrible, Horrible.

2.6
Details
Went to the Best Buy Store in Hammond, Louisiana on November 1, 2017 to purchased the Fitbit Ionic Smart Watch. I told the sale person that I would to buy the watch. Instead of coming back with the watch, he came back with his supervisor. The supervisor asked me was I really going to purchased the watch or just try it on. I was treated like a *** on the street or an homeless person. I told him that I came to Best Buy to buy a TV and the watch. However, I purchased the TV and went next door to Target and purchased the watch. I feel that I was treated unfairly.
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Review
#1124764 Review #1124764 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service

Best Buy review in Worcester, Massachusetts: Hideous

1.0
Details
All I wanted to know was if a TV I saw on their website was available at a nearby store, which is about half an hour away. So I thought, call first. If they didn't have it in store I was going to order it from them. Could not get through to them online or by phone to save my life. By Providence I finally got a human on the phone who quickly transferred me and then I was quickly disconnected. Called back a second time, used the same James Bond extension and no one would answer...they knew it was me.... Could not find enough information on their website, it says they can't give accurate in store availability info. They're a mystery even unto themselves. I guess some guy in the warehouse broke his pencil lead and they lost track of all their inventory. All for want of a pencil sharpener. Perhaps if they merged with Staples.... I wasted so much time. I discovered their phone number is a sham, you'll never get a live person that way, even if you know the 4 digit extension you want. Trying to contact them online is a joke also. Then I started reading all these customer complaints with the same/similar issues. People are genuinely p-o'd and Best Buy has turned a deaf ear. I figure I'm much better off just going to Walmart...or probably any other store. Lord forbid if I bought an expensive TV from them, like I had planned to, and there was any sort of issue about which I needed to contact them. I'm sure I'd end up stuck with a piece of garbage and lose my money and have no recourse except maybe small claims court. Whose got time for junk like that? No doubt Best Buy banks on that. Hard to figure how they stay in business. I've purchased from them before but I will never do it again. Hit and run retail. But to me the biggest deal breaker is their arrogant attitude toward customers and prospective customers. As if we HAVE to buy from them because no one else on Earth sells TVs and cell phones. Remember Radio Shack, Lechmere's, Tweeter's, Circuit City, to name just a few? Best Buy is not invincible, the same thing can happen to them. I hope it does.
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Review
#1124510 Review #1124510 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy review: Miss information

2.7
Details
I tried to get a packaged shipped to my new address and was told by 2 customer service people on 2 separate days that it could be done, just had to wait a couple of days. When I called 3rd time this person told me the other 2 were wrong. I would just get a refund and my order for on sale item would be canceled and credit given. Long story short I will never buy from Best Buy again ever. I will find another source for my technology. I will use Micro In Columbus Ohio. They have all the tech I need and their service is great.
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Review
#1124136 Review #1124136 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Poor customer service