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1.0
Details
This girl kirena helped me the other day and she wouldn’t stop talking she was super annoying get pushing me to buy things even offered me her discounts just to get me to buy stuff one I didn’t want to spend money I was window shopping and two I don’t need help by...
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1 comment
Anonymous
#1398667

Wall of text that I cannot read nor understand.

Review
#1139091 Review #1139091 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service

Best Buy review in Kennesaw, Georgia: Geek Squad Manager

1.5
Details
When you go into a store 5 times and still get the run around from Blake the Geek Squad Manager might be time for him to be replaced. He promised, he lied and told us to take our business to other area establishments if we didn't like the customer service. I guess Best buy doesn't need the business nor do they care about customer service! SAD!!!
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Review
#1137573 Review #1137573 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
My husband and I have been Best Buy consumers for years. Earlier this year, I bought him a GoPro but he changed his mind a few times, so we took it back and then bought a higher model. After one of the times, we were "warned" and told that we were being watched on our...
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1 comment
Anonymous
#1397241

Best Buy delivery made date , after few days change date , Best Buy delivery service very very bad, and customer service behaves, salespeople those really really bad,

Review
#1137541 Review #1137541 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund
2.6
Details

Update by user Nov 25, 2017

Sorry for all the typos. I typed it with my cell phone!! Did not check it brfore I sent it.

Original review posted by user Nov 25, 2017

I called about my tv that wad still under warrantee. They gave me the run around and took my tv and as of today I still dont have a replacement. I called to report my tv not...
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Review
#1137030 Review #1137030 is a subjective opinion of poster.
Product
Tv
Reason of review
Warranty issue

Best Buy review: Awesome

5.0
Details
Got satisfied with the customer care chat agents
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Review
#1136959 Review #1136959 is a subjective opinion of poster.
Reason of review
Good customer service
Without notice, they just cancelled my Best Buy credit card (without my knowledge), even though I have never made a late payment AND I have very good credit. I called customer service and i was transferred to a call center in India. They claim the account was closed...
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1 comment
Jonerik
#1400053

1) The Best Buy credit card is handled by Capitol One. Capitol One is the company who has the money you borrowed, controls the interest, fees and account closures.

So right away your complaint should be with Capitol One not Best Buy since Best Buy has nothing to do with the account.

2) In the credit agreement YOU signed it states "At any time, for any reason, we may take any of these actions subject to applicable law: a) close your Account; b) suspend your credit privileges; c) reduce your credit limit.

If we close your Account: • Interest Charges and fees will continue to accrue until your balance is paid in full; and • you agree to return or destroy your Card(s)."

So Capitol One told you they can close your account at any time for any reason and you signed a paper saying OK. And now that they have closed your account you are complaining.

Review
#1136837 Review #1136837 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Customer service is horrible
Reason of review
Poor customer service
Loss
$2000
I had a best buy credit card in my wallet that I had never activated due to the fact that I didn't shop at best buy. I went looking for deals on tablets for black Friday for 2 out of 4 of my children. My wife and I found tablets for our children and decided to activate...
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1 comment
Anonymous
#1397379

Best Buy does not offer credit cards.

An independent creditor that Best Buy does business with offers the credit card.

So your complaint is with the independent creditor, not Best Buy

Review
#1136816 Review #1136816 is a subjective opinion of poster.
Product
Best Buy Account
Pros
  • Price of the tablets i was trying to buy
Cons
  • Best buy closing my credit card account
  • Best buy closing my account
Reason of review
Cancelled My Best Buy Credit Card right after I activated it.
Loss
$800
Preferred solution
Reinstate my account!
Tags
  • Best Buy Card
  • Damaged Goods
  • Best Buy Reviews
2.4
Details

Update by user Dec 26, 2017

It was not resolved and I will not request any additional assistance from Best Buy mgmt. My purchasing decisions will now be left to product research resulting in online purchases after the fact.

Original review posted by user Nov 25, 2017

Thanksgiving day, Nov. 23, the store opened at 5pm for a pre- black...
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Resolved
Review
#1136754 Review #1136754 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Pricing issue
2.1
Details
Black Friday special, in Store only on the best buy website Sharp - 50" Class (49.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD T… On Sale $179.99 I got to the store at 8am right as they opened, one of the first customers in the door, nobody else was back at the TV's...
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Review
#1136623 Review #1136623 is a subjective opinion of poster.
Service
Best Buy Black Friday Deal
Reason of review
Not as described/ advertised
I shopped at bestbuy store #2516. I paid for my item and was walking towards to exit door with my receipt. the employee there, mr. marshall stuck his hand out to stop me and asked for my receipt. I was upset because to me its a form a harassment. Marshall stopped...
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1 comment
Anonymous
#1395634

I'm usually something of a troll around here, but in this case I agree 100% with you.

I can't think of anything more insulting than that practice of stopping everyone.

Absolutely do not return to that store.

You will always be annoyed and they will continue this unacceptable practice.

Vote with your wallet.

Review
#1136609 Review #1136609 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
being stopped and ask for receipt right after a purchase. to me its haraasment
Preferred solution
Let the company propose a solution