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Best Buy - Bought a cracked tv

Best buy are fraud
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Review
#1129772 Review #1129772 is a subjective opinion of poster.
Product
Tv
Reason of review
Damaged or defective

Best Buy - Why preorder if they don't fulfill the order.

1.0
Details
I ordered amiibo on preorder just to receive an email THE DAY OF PICKUP that they don't have them in stock. They were on the shelves in other stores but the preorder for the store was never fulfilled. I called customer service just so they could confirm they are now sold out and told that they are sorry! Sorry doesn't get me the item. I am pissed! I thought preorder meant that I was guaranteed the item before it went on the shelf!
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Review
#1129671 Review #1129671 is a subjective opinion of poster.
Reason of review
Order processing issue
4.0
Details
OMG. Tried to register my new Best Buy Credit card online. It said I had to call technical Support. What a hassle. Two different people asked for my birth date, last of my SS#, and phone number. Basically, they told me that I could not register my card because I didn't...
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2 comments
h.kitchener
#1389962

You don't need a branded credit card like one from Best Buy, etc. Just get a card thru your bank or credit union.

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Review
#1129187 Review #1129187 is a subjective opinion of poster.
Product
Best Buy Credit Card
Reason of review
credit card company
Preferred solution
Let the company propose a solution

Best Buy - Poor customer service

A while ago i took my lenovo laptop to evanston store to unlick the secarn and she checked and told me the my vido card need to be replace and my waranty just experied. I have to pay more then the laptop cost. So brought back home and my 5 garde son fixed it today it took 30 second to do that. So this store is ripoff store so don't terest them when they say sone think like this.
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Review
#1128917 Review #1128917 is a subjective opinion of poster.
Service
Best Buy Laptop Repair
Reason of review
Not as described/ advertised
2.7
Details
I purchased a new, unlocked, AT&T compatible Samsung Galaxy 6 from Best Buy not realizing it wasn't carrier certified, and it arrived without the standard Samsung or AT&T software. It looked like the software was written by one of the assembly line workers and has no...
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1 comment
Anonymous
#1389616

What! This doesn;t make sence. It's AT&T compatible, but AT&T won;t accept it!

Review
#1128855 Review #1128855 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy S6 Cell Phone
Pros
  • Fast and free shipping
  • Original offered price
Cons
  • Finding out after the buy
  • Lack of full disclosure
  • Failure to disclose product details before purchase
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Exchange for a phone that is AT&T compatible

Best Buy - Worst customer service I have ever experienced

1.0
Details
I will never shop at Best Buy again. We purchased a Sony television about two years ago from the store at Lindbergh Plaza in Atlanta. We decided to also purchase the two year protection plan that they offered through Geek Squad. Recently the TV started having a few minor issues. For example, when we turned it off it would completely restart, so we would have to wait the minute or so for it to reboot and then turn it off again. The tv was still watchable, but it also had issues like that that were a nuisance. Through our protection plan, we had somebody come out and look at it. Couldn't fix it. Came out a few days later to try something else. Couldn't fix it. Came out a third time, couldn't fix it. The Geek Squad technician said they couldn't fix it so Best Buy would replace the TV. Oh, and he also informed us that on his third attempt to fix the TV he actually broke it completely and it was no longer watchable, but all good because they would be replacing it anyways. We were told to call Best Buy at a designated number he provided us to schedule the delivery of our new TV. Upon doing so I was greeted with an automated message saying that hold times to speak with a representative would be less than 10 minutes. 22 minutes later I was finally put through to a customer service representative. She told me that the protection plan would cover the cost of what the market value of our tv is today. We purchased the Sony tv for $1200 dollars. They were willing to provide us with a tv that cost no more than $999. Why are we having a conversation about market value when your technician broke my tv? I am not trying to trade in my tv for cash, or sell you my tv. You sold me a product that was having some minor errors, and your technician rendered in completely broken while trying to fix it. She said my only options were to get an LG tv that they were offering for $999, or pay an extra $200 to get the tv we originally purchased (that their technician broke). I explained to her the situation and that while I understand that's what the plan says in the fine print, this was a different circumstance given that the tv was still watchable before their technician came out and broke it. Her response: "Well sir you will have to take that up with them." What do you mean with them? You sold me the this protection plan while standing at a Best Buy cash register and now all the sudden when it's convenient for you Best Buy and Geek Squad are two separate companies. I told her I didn't really feel comfortable paying $200 dollars extra for the same TV we had before the technician broke it, and she said she could knock $100 bucks off only if we bought the two year protection plan again. I was baffled. In what universe did she think it would make sense to offer me the 2 year protection plan given the current situation. After much back and forth we ended up having to pay the additional 200 bucks to get our same tv. I was angry but had accepted it, despite how wrong this situation was. But just wait the story gets better. This was on a Thursday afternoon that I spoke with her. She lets me know they can't deliver my replacement tv until Tuesday, so I have to go four days without a tv. Not ideal, but I say ok. The delivery team arrives on Tuesday night with our new Sony tv. Takes it out of the box, the screen is busted! YOU HAVE GOT TO BE KIDDING ME. They tell us that they called it in and that Best Buy will call us the next day to schedule the delivery of a new tv to replace the replacement. Did they call? NOPE. So the next day we called them. Here comes the punchline...they said that they had to send a technician out first to confirm the screen couldn't be fixed before they agreed to replace the tv. You delivered me a tv with a busted screen and instead of taking it back and fixing it on your own time and providing me the unbroken replacement I should have received, you are making me hold on to the busted one while you guys fix it on my time?! No that is not customer service. They can have a technician out on Saturday. It's Wednesday. *** you, Best Buy and Geek Squad. I will be sharing this story on the internet with as many people as possible until you fix this disaster.
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Review
#1128499 Review #1128499 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Reason of review
Warranty issue

Best Buy - Zero Customer Service

1.7
Details
Had a Chest Freezer delivered. They came 3 hours earlier than the appointment time frame. The box did not contain the screws to attach the wheels. To get new screws takes 10 days. To get another Freezer takes 9 days. No one could give me a date when it could be picked up, because the Computer would not tell them. ZERO concern for the Customer's situation. The Manager in D'Iberville, Mississippi store is a condescending *** My new mission in life is to tell everyone what a horrible experience dealing with Best Buy has been. As with most other store that started out Great, Best Buy has become just another turd in the cow pasture. I will never ever do another pennies business with them again
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Review
#1128088 Review #1128088 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Length of time to correct their mistake
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

DO NOT SHOP AT BEST BUY FOR THE HOLIDAYS!! YOU WILL BE SORRY!!

1.0
Details
DO NOT SHOP AT THIS LOCATION FOR HOLIDAY GIFTS!! CUZ RETURNING ANY UNWANTED ITEM IS GOING TO BE A NIGHTMARE. THE ASSOCIATES, AS WELL AS THE MANAGERS ARE RUDE AND YOU WILL HAVE ISSUES RETURNING YOUR ITEMS. SHOP AT THE HARTSDALE STORE, IF YOU HAVE TO OTHEREWISE AVOID SHOPPING AT BEST BUY!! YOU WILL BE SORRY!! Just came back from the Best Buy located in Yonkers NY. Went there to return items i purchased from the Hartsdale NY store last night. I had purchased a total of 6 items for photagrrphy lighting because they didnt have the bundle i wanted in the store and was only avail. online. Purchased the items no problems. It turned out the items didnt accomplish what i needed. Was passing by the Yonkers NY store, figured since im here I just return the items here. Upon walking to the customer service desk I was recvd by a girl who already had an attitude and wasnt displaying a friendly face. She informed me with an accusitory tone that someone needed to inspect the items. I said no problem. Was busy with my phone .... when she had called for the store manager and was whispering something. Then the manager starts talking to me in an accusitory fashion as to why Im returning the items here since I bought them from the Hartsdale. When i got annoyed and asked what the problem was... the store manager was rude, confrontaional and instead of nurtralizing the situation - kept escalating the exchange. Am in Retail - and have never ever seen such poor customer service and lack of training on the part of manager and associate. Now I remebered why I stopped shopping at BEST BUY!!!
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Review
#1127859 Review #1127859 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Dysfunctional system
Reason of review
Poor customer service
1.0
Details
Best Buy - Terrible service and planning
Best Buy - Terrible service and planning
I preordered the Xbox One X on 10/20/17. I live about 5 minutes from my local Best Buy store, so instead of chancing anything with the shipping, I select "Store Pickup". I received a confirmation email stating that it wouldn't be ready until 11/7/17, and that...
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Review
#1127745 Review #1127745 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue

Best Buy - Disappointed Elite Plus Member

I preordered the XBox One X Scorpio Edition back in August when they were first accepting preorders. Chose to do in-store pick up for the system so I wouldn't have to worry about it getting delayed in shipping. Well I'm still not getting my system at tonight's midnight release. I just received an email informing me that it will not be available for pickup on release day. Called the store and they don't even know when I'll receive it. What really blew my mind is that the store was able to fill all the preorders for the regular edition of the X, but not the special edition, which was released for preorders first. They didn't even try to offer any sort of consolation for the screw up. I'm done with Best Buy!!!
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Review
#1127233 Review #1127233 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Order processing issue