customer service store service customer geek squad phone manager order money people

False advertising | Best Buy review

2.4
Details
I bought a TV online thru Best Buy and they promised delivery on 12/28/2017. Now they tell me it won’t be until possibly 1/12/2018. This is false advertising. They will not cancel the order. I will not wait 2 additional weeks for something they promised to be here today. There are local companies that will keep their promises. These people need to be closed down for fraud and false advertising. spent over an hour corresponding with their people and was never able to get answers or get transferred to the supervisors. There is no excuse for this pi.. poor business ethic and they need to be stopped!
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Review
#1157397 Review #1157397 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Pathetic
Reason of review
Problem with delivery
Loss
$460
Preferred solution
Let the company propose a solution

Geek Squad keeps charging me | Best Buy review from Columbus, Ohio

1.9
Details
I signed up for Geek Squad services when I bought my laptop, maybe 3 years ago. Two years ago I had problems and tried to avail myself of Geek Squad services. They were totally useless. So I told them to cancel my subscription. The arrogant young man with whom I spoke poked at his computer keyboard and told me it was done. Now, for the past 2 years, Geek Squad has renewed my subscription against my wishes. Each time I have tried to find someone who will address this issue, but no online or in-store help has been found.
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Review
#1157341 Review #1157341 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Cons
  • I keep getting charged for yearly renewal of geek squad services
Reason of review
Poor customer service
Preferred solution
Stop charging me for Geek Squad services
Tags
  • Best Buy Columbus Ohio

THE WORST Customer Service | Best Buy review from Lewisville, Texas

1.0
Details
I bought a 70 inch tv and had an issue with the screws on the back of the tv to get it mounted. I called the Best Buy in Lewisville, TX and the customer service rep told me to bring it in and someone will take a look at it and that we could exchange it if it doesnt work. We brought it back and everyone we encountered there was rude and obviously never received any training in customer service. One of the employees had the nerve to say to me, my manager will be coming out to speak to you. I asked him a simple question of what the status of my tv was and he responded, "Well Im not going to play telephone with you because my manager will be with you shortly". Then the manager comes out and is even worse than his employee but now it makes sense to me because their poor attitude and incompetence starts from the manager down to the employee. My issue with what occured was the customer service rep I initially spoke to did not provide accurate information which made me have to drive over there to get treated horribly by their staff and then having to bring the TV back to my house when all of that could have been avoided and my time not wasted on misinformation provided by the customer service rep and then be spoken to with such hostility and uunwillingness to help a customer after the purchase has been made. Best Buy needs to invest money into training their employees on how to provide quality customer service. Best Buy is not the only place that sells electronics nor matches a competitor's price so maybe their employees needs to understand that. Bad customer service equates to decrease in customers, therefore decrease in sales which leads to decrease in staffing.....
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Review
#1156268 Review #1156268 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Got a TV that does not function as awny TV should be Expected to. | Best Buy review

I called Best Buy, by phone, because I got a TV that: -Does not have an auto program function for an antenna. -Does not show all the basic channels. Instead, it uses four channels in order to play VCR/DVD, on 4 stations that I like to watch from time to time. -Does not have a separate menu area, in order to play a VCR/DVD player. -It does drop the sound on major TV stations like NBC, CBS, & ABC, approximately every 10-20 minutes, for 5 -10 minutes. -There are no Manual Buttons to use TV if want/need to. -Can not connect additional speakers, if I want surround sound, or listen to music. -I can go on & on.... -Problem: I called the Best Buy in Fresno, CA. 7550 N. Blackstone Ave. @ 446.0195, between 6:00 PM, to approximately 6:20 PM, because I want to exchange this TV for a TV with the, what I feel is expected features. So I simply told a female employee about what this TV does not do, in order already know what to exchange it for upon this, real poor quality "INSIGNA" brand TV's return. I had my list of disappointments written before I called. In the middle of my sentence, as I was in the process of asking, "Will the TV you suggested, be capable of AUX speakers for surround sound" ? The phone immediately had a "hang up dial tone". Poor customer service that will loose business in an already troubling economy. I am surprised that, even on a Black Friday, Best Buy would risk their reputation by selling such poor quality items for a quick dollar.
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Review
#1156227 Review #1156227 is a subjective opinion of poster.
Reason of review
Bad quality

Defective products | Best Buy review from Fort Gratiot Township, Michigan

1.5
Details
Tried to warranty PS4 headphones but male employees more interested in female employees rather than help out. Refused to honor warranty.
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Review
#1155933 Review #1155933 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Warranty issue
I just sent an email to best buy about this incident so I will keep you updated. I went into the best buy store in Santa Rosa and wanted to return a wireless Bose speaker I purchased 6 months back and they said it is not our policy to do this, and that was it. story...
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1 comment
Anonymous
#1410313

Well the return policy is only 14 days soooo yeah you’re SOL

Review
#1155025 Review #1155025 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Let the company propose a solution

HURST BEST BUY MANAGER - I BELIEVE IS A LIAR

Spend over a thousand dollars at hurst texas best buy - pulled out tax exempt card - which the guy at tech counter couldnt scan to work- the main manager was walking by and he said hey man can you help me out - manager pushed a couple of buttons and tax went away. 1 week later spend 200 and front cashier sent me to customer service to get tax off. They require sales tax form which i was ready to email them but they don't have a printer to print it out and they need a form in there hand. The customer service lady had the same male black haired manager to come over she said that the tax id card is expired and he told me sorry we need form. I said last week you had no problem last week with my over 1000 purchase and your buddy asked to help him out. He said sorry we can't do that any more and when was that - I SAID LAST WEEK - He said Oh well we can't do that any more so I come back with the form and after a big waste of time the lady at customer service assured me that the tax exempt form was good for a year. 1 week later tried to place an order online and tax id card ins't working - called cust. service and wasted more time for him to say that I need to send it in and wait 30 days. THE HURST BEST BUY MANAGER - I BELIEVE IS A LIAR - Why do they make it so hard to make a purchase - The tax forms don't expire - so its best buys policies that make my life miserable
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Review
#1154883 Review #1154883 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Customer service is horrible
  • Idiots
Reason of review
Poor customer service
1.9
Details
Ordered online a high end computer for in store pickup. On day that it was promised to be available, there was nothing ready. Store was no help so had to call customer support, who said the computer had been delivered to the store a day earlier. Went back to store and...
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1 comment
Machele
#1408756

Best Buy messed up the order and yet you went back to them and purchased it anyway from them? This is really odd behavior.

Review
#1154523 Review #1154523 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Are dead to me now
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Thermadore refriderator | Best Buy review from Elk Grove, California

1.0
Details
We purchased a Thermadore refrigerator from these guys and paid in full for it 11/07/207 We dealt with Lori and Rolando out of the Elf Grove store. This has been the worst experience we could have ever hoped for and we would highly recommend anyone to do their business elsewhere. It is now 12/21/2017 and we were just notified by Sye at the Modesto store that our refrigerator still will not be arriving for the 3rd time after we have taken off of work for a 3rd time and waited for them to deliver. It was supposed to be delivered originally before Thanksgiving. Sye asked if I would like to speak with the delivery people so they could explain why they don't have enough people to do the job. Why would I care or speak to their delivery people and argue with them as to why they can't do their job and deliver product to their customer? We are now going to go through the entire Holiday season this year without a refrigerator because of the incompetence of Pacific Sales and Best Buy. We were loyal customers but we will never purchase from Best Buy again as they are horrible to deal with and no consumer should ever have to go through such a bad experience
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Review
#1153473 Review #1153473 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Poor customer service
Loss
$5985
Preferred solution
Deliver product or service ordered

Terrible Best Buy Customer Service

1.5
Details
Purchased a small computer 12/19/2017. Item went on sale 12/20/2017 for $10 less. Took my receipt and item to the store for guaranteed price match refund. Customer service man was rude and refused to either match the price or refund my purchase. He disrespected me in words and actions. I was shocked and angry with his attitude and unhelpfulness. Tried to find the email address of the Best Buy Corporate Office to file a official complaint, but there isn't one. I was told I would have to contact the branch office I had purchased my item from.....the one where the nasty customer service rep was working. What a scam. I am stuck with an item I don't want and can't return. Best Buy has sunk so low, and the worst of it is that they don't care whether customers and treated decently or not. With their attitude the company will certainly fail soon.
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Review
#1152954 Review #1152954 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • How i was treated by customer service and manager
Reason of review
Poor customer service
Loss
$10
Preferred solution
Price reduction