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i bought a new dell computer 5 months ago has been in repair shop 5 times and now just got it back and this best buy co indpls in had the gall to charge me 121.00 for a bad keyboard which they said had liquid on it which destroyed the key board .i do not eat or drink...
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1 comment
Machele
#1399634

You can sue them in small claims court if you desire. I, too have heard of Best Buy selling used computers as new, but whether this is true or not, who knows? Perhaps if you do some research on the internet you can obtain more info as to the validity of this rumor.

Review
#1141391 Review #1141391 is a subjective opinion of poster.
Product
Dell Laptop
Reason of review
Damaged or defective
1.8
Details
On November 10th. I made my first call to the Geek squad after realizing my 1 year old TV had no power. The rep told me he knew what the problem was and ordered 2 parts to be shipped to my house and scheduled a tech to come out a few days later. When the tech came he...
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1 comment
Anonymous
#1400914

Best Buy is the worst experience when buying anything. Just about every review I read has nothing good to say about the company.

Why is the company still around? I bought a router 6 months ago and after wasting alot of time and energy, they basicly told me they would do nothing. I also got the same answer from Netgear. Yes, shame on Best Buy and Netgear.

I will not Buy anything from either company again.

Worst of luck to both of the companies. Also this is not the first or second time I've had this problem.

Review
#1141144 Review #1141144 is a subjective opinion of poster.
Product
Sony Tv
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3400
Preferred solution
Full refund
3.4
Details
Interesting the geek squad support blog has NO current posts. They delete anything contrary. Bought an in store open box tv. Never got delivered. No one knows where it is. Best Buy says wait. How long will that be? 3rd reschedule now. Filed a fraud complaint with my...
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1 comment
Anonymous
#1720556

Agreed. Best Buy has the Worst phone support ever. I have driven to the store twice while sitting on the phone waiting for someone to answer.

Review
#1140329 Review #1140329 is a subjective opinion of poster.
Service
Delivery Service
Pros
  • Sales staff
Cons
  • Delivery
Reason of review
Problem with delivery

Best Buy sucks

2.0
Details
Ordered top of line dishwasher. Delivery date was postponed two weeks. Then false charges on my account. Had card changed by their request. Then dishwasher order was cancelled because of card. Told to reorder with new card. Wait another month for delivery. They would not honor the special I got with the original order. Screw best buy.
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Review
#1139486 Review #1139486 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Problem with delivery
1.0
Details
This girl kirena helped me the other day and she wouldn’t stop talking she was super annoying get pushing me to buy things even offered me her discounts just to get me to buy stuff one I didn’t want to spend money I was window shopping and two I don’t need help by...
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1 comment
Anonymous
#1398667

Wall of text that I cannot read nor understand.

Review
#1139091 Review #1139091 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service

Best Buy review in Kennesaw, Georgia: Geek Squad Manager

1.5
Details
When you go into a store 5 times and still get the run around from Blake the Geek Squad Manager might be time for him to be replaced. He promised, he lied and told us to take our business to other area establishments if we didn't like the customer service. I guess Best buy doesn't need the business nor do they care about customer service! SAD!!!
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Review
#1137573 Review #1137573 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
My husband and I have been Best Buy consumers for years. Earlier this year, I bought him a GoPro but he changed his mind a few times, so we took it back and then bought a higher model. After one of the times, we were "warned" and told that we were being watched on our...
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1 comment
Anonymous
#1397241

Best Buy delivery made date , after few days change date , Best Buy delivery service very very bad, and customer service behaves, salespeople those really really bad,

Review
#1137541 Review #1137541 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund
2.6
Details

Update by user Nov 25, 2017

Sorry for all the typos. I typed it with my cell phone!! Did not check it brfore I sent it.

Original review posted by user Nov 25, 2017

I called about my tv that wad still under warrantee. They gave me the run around and took my tv and as of today I still dont have a replacement. I called to report my tv not...
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Review
#1137030 Review #1137030 is a subjective opinion of poster.
Product
Tv
Reason of review
Warranty issue

Best Buy review: Awesome

5.0
Details
Got satisfied with the customer care chat agents
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Review
#1136959 Review #1136959 is a subjective opinion of poster.
Reason of review
Good customer service
Without notice, they just cancelled my Best Buy credit card (without my knowledge), even though I have never made a late payment AND I have very good credit. I called customer service and i was transferred to a call center in India. They claim the account was closed...
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1 comment
Jonerik
#1400053

1) The Best Buy credit card is handled by Capitol One. Capitol One is the company who has the money you borrowed, controls the interest, fees and account closures.

So right away your complaint should be with Capitol One not Best Buy since Best Buy has nothing to do with the account.

2) In the credit agreement YOU signed it states "At any time, for any reason, we may take any of these actions subject to applicable law: a) close your Account; b) suspend your credit privileges; c) reduce your credit limit.

If we close your Account: • Interest Charges and fees will continue to accrue until your balance is paid in full; and • you agree to return or destroy your Card(s)."

So Capitol One told you they can close your account at any time for any reason and you signed a paper saying OK. And now that they have closed your account you are complaining.

Review
#1136837 Review #1136837 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Customer service is horrible
Reason of review
Poor customer service
Loss
$2000