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The 1st dryer had a dent.....okay, stuff happens. They brought the replacement and did not make sure that it worked. They left hoses and a box in the dryer. They did not level it. AND most importantly, it was wired wrong. Did not find out until i touched the vent and...
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Review
#1161365 Review #1161365 is a subjective opinion of poster.
Service
Best Buy Dryer Installation
Reason of review
Bad quality
1.0
Details
To Best Buy at Doral 107 Ave. and 17the Street First of all I want to say I never in my life had such bad customer service, yesterday I was talking with them for about 3 hrs with Best Buy and still haven't received my refund. I went to the store today 12/29/17 at Doral...
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3 comments
Anonymous
#1413692

I am still waiting for my money back returned at my card or the Mario Kart send by mail to my house the soon is possible.

This store is not like used to be more than 10 years ago.

They left my granddaughter without her game only for fifty nine dollars plus tax. This is incredible but is the truth

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Review
#1159236 Review #1159236 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Return, Exchange or Cancellation Policy

Faulty dishwasher install and horrible customer service | Best Buy review from Garner, North Carolina

1.0
Details
This review is in regards to their customer service after a faulty dishwasher installation. My new dishwasher was installed on a Wednesday. On Saturday I opened the under sink cabinet to get cleaning supplies to find the entire cabinet filled with a water puddle. Water was dripping constantly from the connection between the sink and dishwasher. I immediately called and they said the third part installation service would open at 9 am and they would get someone to handle a repair for me. I have literally spent my entire day on the phone trying to find someone to fix this faulty installation. No one has provided any help other than to tell me that I can wait 4 days for the next appointment. I have tried to shut the valve off and that slowed the leak but did not completely stop it. This is a huge issue as my house is currently for sale. I was installing the new appliances to make it more attractive to buyers. Now my cabinets might be ruined. I cannot have the home inspected as planned until this is fixed because of the leak. This is a nightmare and all I have gotten from Best Buy is some lame apologies. In my line of work when a mistake is made it is expected to be corrected immediately. This is a simple mistake, but making me wait for 4 days to get it fixed could cost me in the sale of my home and that is unacceptable. I explained this to several people over the phone. I've talked to every supervisor anyone would transfer me to. I even spoke with someone at their dispatch warehouse. No one cares enough to get the job done right. I will never shop from Best Buy again.
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Review
#1159054 Review #1159054 is a subjective opinion of poster.
Service
Best Buy Dishwasher Installation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Bait and Switch | Best Buy review

Best Buy advertised an Amazon Echo Dot and a TP Link plug for $35 on Black Friday I ordered because my son told me it was the best deal. I wrapped the shipping box and gave it as a Christmas present. On Christmas Day I found out the TPLink plug was not in the box. Best Buy told me today they can't look back to Black Friday ads to see if there was such a deal and I should have a way to prove it---Like a screen shot. I was made to feel that I was the one committing some sort of fraud. After more than 45 minutes on the phone I did receive a $5 credit on my card. The only other alternative offered was a $5 gift card and that would mean I would have to buy something from a vendor that engages in bait and switch and false advertising.
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Review
#1157559 Review #1157559 is a subjective opinion of poster.
Service
Best Buy Black Friday Deal
Reason of review
Not as described/ advertised

False advertising | Best Buy review

2.4
Details
I bought a TV online thru Best Buy and they promised delivery on 12/28/2017. Now they tell me it won’t be until possibly 1/12/2018. This is false advertising. They will not cancel the order. I will not wait 2 additional weeks for something they promised to be here today. There are local companies that will keep their promises. These people need to be closed down for fraud and false advertising. spent over an hour corresponding with their people and was never able to get answers or get transferred to the supervisors. There is no excuse for this pi.. poor business ethic and they need to be stopped!
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Review
#1157397 Review #1157397 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Pathetic
Reason of review
Problem with delivery
Loss
$460
Preferred solution
Let the company propose a solution

Geek Squad keeps charging me | Best Buy review from Columbus, Ohio

1.9
Details
I signed up for Geek Squad services when I bought my laptop, maybe 3 years ago. Two years ago I had problems and tried to avail myself of Geek Squad services. They were totally useless. So I told them to cancel my subscription. The arrogant young man with whom I spoke poked at his computer keyboard and told me it was done. Now, for the past 2 years, Geek Squad has renewed my subscription against my wishes. Each time I have tried to find someone who will address this issue, but no online or in-store help has been found.
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Review
#1157341 Review #1157341 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Cons
  • I keep getting charged for yearly renewal of geek squad services
Reason of review
Poor customer service
Preferred solution
Stop charging me for Geek Squad services
Tags
  • Best Buy Columbus Ohio

THE WORST Customer Service | Best Buy review from Lewisville, Texas

1.0
Details
I bought a 70 inch tv and had an issue with the screws on the back of the tv to get it mounted. I called the Best Buy in Lewisville, TX and the customer service rep told me to bring it in and someone will take a look at it and that we could exchange it if it doesnt work. We brought it back and everyone we encountered there was rude and obviously never received any training in customer service. One of the employees had the nerve to say to me, my manager will be coming out to speak to you. I asked him a simple question of what the status of my tv was and he responded, "Well Im not going to play telephone with you because my manager will be with you shortly". Then the manager comes out and is even worse than his employee but now it makes sense to me because their poor attitude and incompetence starts from the manager down to the employee. My issue with what occured was the customer service rep I initially spoke to did not provide accurate information which made me have to drive over there to get treated horribly by their staff and then having to bring the TV back to my house when all of that could have been avoided and my time not wasted on misinformation provided by the customer service rep and then be spoken to with such hostility and uunwillingness to help a customer after the purchase has been made. Best Buy needs to invest money into training their employees on how to provide quality customer service. Best Buy is not the only place that sells electronics nor matches a competitor's price so maybe their employees needs to understand that. Bad customer service equates to decrease in customers, therefore decrease in sales which leads to decrease in staffing.....
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Review
#1156268 Review #1156268 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Got a TV that does not function as awny TV should be Expected to. | Best Buy review

I called Best Buy, by phone, because I got a TV that: -Does not have an auto program function for an antenna. -Does not show all the basic channels. Instead, it uses four channels in order to play VCR/DVD, on 4 stations that I like to watch from time to time. -Does not have a separate menu area, in order to play a VCR/DVD player. -It does drop the sound on major TV stations like NBC, CBS, & ABC, approximately every 10-20 minutes, for 5 -10 minutes. -There are no Manual Buttons to use TV if want/need to. -Can not connect additional speakers, if I want surround sound, or listen to music. -I can go on & on.... -Problem: I called the Best Buy in Fresno, CA. 7550 N. Blackstone Ave. @ 446.0195, between 6:00 PM, to approximately 6:20 PM, because I want to exchange this TV for a TV with the, what I feel is expected features. So I simply told a female employee about what this TV does not do, in order already know what to exchange it for upon this, real poor quality "INSIGNA" brand TV's return. I had my list of disappointments written before I called. In the middle of my sentence, as I was in the process of asking, "Will the TV you suggested, be capable of AUX speakers for surround sound" ? The phone immediately had a "hang up dial tone". Poor customer service that will loose business in an already troubling economy. I am surprised that, even on a Black Friday, Best Buy would risk their reputation by selling such poor quality items for a quick dollar.
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Review
#1156227 Review #1156227 is a subjective opinion of poster.
Reason of review
Bad quality

Defective products | Best Buy review from Fort Gratiot Township, Michigan

1.5
Details
Tried to warranty PS4 headphones but male employees more interested in female employees rather than help out. Refused to honor warranty.
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Review
#1155933 Review #1155933 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Warranty issue
I just sent an email to best buy about this incident so I will keep you updated. I went into the best buy store in Santa Rosa and wanted to return a wireless Bose speaker I purchased 6 months back and they said it is not our policy to do this, and that was it. story...
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1 comment
Anonymous
#1410313

Well the return policy is only 14 days soooo yeah you’re SOL

Review
#1155025 Review #1155025 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Let the company propose a solution