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1.0
Details
My siblings and I bought a tv as a Christmas gift for our elderly parents. A couple weeks afterwards my brother went to install tv and it didn't work. I called Besy Buy about returning it for another tv and they slammed me with their 14 day return policy (which I...
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4 comments
Anonymous
#1419606

I suppose you would expect a police officer to forgive your going 60mph in a 30mph zone because you weren't aware the speed limit was 30mph. A good consumer would have checked the return policies on an expensive gift. Not their fault you weren't "aware" of their return policy.

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Review
#1170546 Review #1170546 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Ordered a stove on 12/24, and the next available delivery was not until 1/14. We arranged our schedules to ensure our availability. Received confirmation emails of the delivery time and day via email, with the last one on 1/11. On 1/12, I received a message saying that...
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Review
#1170013 Review #1170013 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.2
Details
AFTER THREE DAYS. I CARRIED IT BACK TO BEST BUY FOR THEM TO TELL ME THEY HAD NOTHING TO DO WITH IT AN ANY REFUND HAS TO COME FROM MANUFACTOR. I WAS TOLD BY LG TO GET RID OF IT,SO I DID. IT HAS BEEN A NIGHT MARE. I AM 68 YEARS OLD AND THIS STRESS IS GOING TO KILL ME. I...
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Review
#1168728 Review #1168728 is a subjective opinion of poster.
Product
Lg Electronics Lmv1683st Microwave
Cons
  • Terrrrrrrrible office in phillipines cant communicate
Reason of review
ALL OF THE ABOVE
Loss
$170
Preferred solution
Full refund
I am writing this letter first of all, and most importantly because of the terrible service I have received from your Gresham store on 11/14 I believe his name was Morgan. I am so upset I would like to stand out front of your store and tell customers how terrible the...
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3 comments
Anonymous
#1419608

As you obviously don't understand computers or are able to understand return policies on electronic items you would be much better off buying gift cards and letting your grandchildren purchase the computers they need. This will also avoid your buying something that isn't really doesn't meet their requirements in a computer.

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Review
#1167917 Review #1167917 is a subjective opinion of poster.
Cons
  • Employees
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Let the company propose a solution
1.0
Details
This is terrible. I never Know that Best Buy is able to do something like this. I am still waiting for my granddaughter Mario Kar and if worse come to worse, they erase the order that I have in my computer for 380 dollar for a Nintendo Switch and Mario Kar, The only...
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1 comment
Anonymous
#1416925

What is a Mario Kar?

Review
#1166678 Review #1166678 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Get managers with better education to know how to treat a lady
Reason of review
Order processing issue
2.4
Details
Bought a whole line of Samsung kitchen appliances from Mays Landing, NJ store (Refrigerator, dishwasher and stove). Warranty on brand new fridge was for a year. Decided to decline their "extended" warranty not expecting appliances to be as poor of quality as they were....
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1 comment
Anonymous
#1419614

There are multiple problems with your complaint. You were offered and extended service plan which you declined.

When the product failed a full year past the warranty date you now expect the retail store to fix it. Stores are not responsible for warranties. The manufacturers are.

Why are you complaining about the store. If you fell the product is of poor quality you should be posting a complaint on Samsungs board, not Best Buy.

Review
#1166387 Review #1166387 is a subjective opinion of poster.
Product
Samsung Electronics Refrigerator
Reason of review
Bad quality
1.0
Details
So i purchased a tablet o. DEC 23 CASHIER RUDE AS EVER. OPEN UP CHRISTMAS DAY IT DOESN'T WORK. I TAKE IT BACK THEY SAY THEY CANT TRACK CASH. WHEN I CHECKED OUT THE CASHIER SAYS DO YOU HAVE BEST BUY REWARDS I SAY NO, WHAT IS IT, SHE SAYS NOTHING.. WELL NOW MY 7 YEAR OLD...
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1 comment
Anonymous
#1419612

I assume you are trying to return it without the receipt they gave you. It isn't the responsibility of a store to keep track of YOUR receipts. They could have confirmed your purchase date if you had used a credit or rewards card but since you didn't you need YOUR receipt to verify the purchase date and that it is still under warranty.

Review
#1165116 Review #1165116 is a subjective opinion of poster.
Reason of review
Damaged or defective
2.6
Details
I ordered a Roku on-line and was told it would be ready for pu in an hr. when my very busy schedule permitted, I stopped in at BB and there wasn't even a counter person at the PU counter. There were alot of people in the "Returns" line that were being helped by only...
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Review
#1164226 Review #1164226 is a subjective opinion of poster.
Service
Best Buy Pick Up Service
Reason of review
Poor customer service
Preferred solution
New management or better trained staff. I seen staff standing around talking!
Tags
  • Customer service lacking
1.8
Details
I registered online on their website for one of their free photography workshops. They sent me two emails confirming class and even sent me a confirmation code for my registration. I drove 1/2 hour to their store the day of the class only to find a store that was...
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Review
#1164219 Review #1164219 is a subjective opinion of poster.
Product
Best Buy Photography Workshop Seminar
Cons
  • Dishonest advertising
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Customer service lacking
Called 866-586-2810 to get help on an item not delivered on 6 Jan 2018; a woman answered. Asked her name, but refused to give her name. She hang up phone. Her attitude was not for service. Best Buy Corp should review their employee attitudes toward customers. Six phone...
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Review
#1163581 Review #1163581 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service