Anonymous
map-marker Ontario, California

Prices and service

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they force you to buy membership to buy a ps5. unethical they make u buy a tech support in order to buy hot items. that should be illegal to force someone to purchase something they don't want, to buy something they want
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User's recommendation: don't buy membership

1 comment
Guest

Instead of crying maybe you should hustle as much as you hate.

Mickey J Pvk

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Verified Reviewer

Help with account

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I was trying to contact someone about my account that I didnt even know I had, apparently someone to set up an account has been charging services from you on this account its not my account I did not sign up for it or authorize it. I would really like someone to contact me so that I can speak to them about this or please send me your phone number or I can contact you. The phone number provided has too many numbers in America its only a 10 digit number for a phone number. Thanks
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Preferred solution: Full refund

Karen H Hqm
map-marker San Marcos, California

I bought 2 printers...returned both...best buy does not have any color laser printers. They will not give me my money back, only store credit.

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No Printers available to buy...I returned 2 printers and they only would give me store credit. I need a printer now for business. I need money back that I bought 2 from Best Buy, but they were broken or not the right one...not working printers. If they have no printer for me to buy they should reimburse my best buy credit card. NOT RIGHT!!!!!
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Cons:
  • Did not reimburse my best buy credit card

Preferred solution: Full refund

Nyana Jrb
map-marker Upland, California

Refund

To whom it may concern, I still havent received my refund and it has been over a month. This is for the purchase and return of an IPhone.
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Julia S Gii

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Verified Reviewer

Refund/ error

Hello i just recently recieved an email from geek squad stating that i made a purchase and my card has been renewing itself on payments and im being mistakley charged. I have an invoice number and account number attached to this false email and id like a refund. Also i would like to speak to.someone asap.
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Loss:
$264

Preferred solution: Full refund

Vanessa B Sjg

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Verified Reviewer

I am tired of using remote service and always have to verify each time what I pay for.

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Logging on to Geek Squad is satisfactory and as for phone for verification for your account. But why is there a problem with information always have to go to billing verify with them what I am paying for then access the service that my money is being collected for? And there would be occasions where months I wouldn't use the service. When I do use it, there is where the problem arises. Ensure they print out your full service
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Loss:
$220

Preferred solution: Let the company propose a solution

User's recommendation: Ensure all your service listing is available for dispute with agents

Heidi B Jwm

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Verified Reviewer

Fridge delivered.

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I just answered your survey and I thought I'd let you know too. This delivery was a major disappointment.

We picked a fridge in the Brockton store because our fridge broke and we needed one right away. The fridge was damage free as marked on our sales slip. When the truck came the guys showed us one small scratch and a small dent on the sides of the fridge. The corners were covered with card board and the fridge was wrapped in a clear plastic.

Because the slight damage was on the sides and we needed a fridge quickly we agreed to take it. They came in and set it up and as they were taking our old fridge an oily liquid spilled on the floor that I had to clean up so we really didn't look at the new fridge until they were gone. There are 3 small dents in the middle of the freezer door and a larger dent on the top side of the freezer door. There is a very large dent on the bottom on the left side of the fridge.

This was a fridge that had no damage and because of needing a fridge quickly we had to keep this.

We will never buy another appliance from Best Buy and will not recommend that people do. The side damage we could live with but the front of the fridge is just very upsetting and should not have happened.

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Loss:
$1300
Pros:
  • I got delivery in 6 days
Cons:
  • Came to me damaged

Preferred solution: Deliver product or service ordered

User's recommendation: be careful if they say something is damage free when you get it delivered it may not be

Anonymous
map-marker West Milford, New Jersey

Return

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Worst customer service ever!!!!!! Purchased a gift ahead of time. Item didn't work well-tried to return it 6 days after return policy ( day after I gave it as a gift) and was told no, sorry it's out of the return window. Guess they expect everyone to shop at the last minute...
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User's recommendation: Don’t shop here

Fitzroy Sfz

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Verified Reviewer
| map-marker Camarillo, California

Refund

I purchased a game computer system. When I purchased it the cancelled the geek service because I was not interested. I paid off the card. Now I receive a bill stating that I owe money. I have not used my credit card! Please help!
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Robert J Xpo

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Verified Reviewer
| map-marker Houston, Texas

Would like to tell them what else to do to computer.

I would like to tell them to upgrade computer and to reinstall Trend Micro order number 00291-3****9999 Robert Johnstone
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Preferred solution: To tell them what else I need to have done.

Ning L

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Verified Reviewer

Rewards certificate

Original review Sep 15, 2021

I purchased appliances with applied Best Buy credit cards last month and I got $95.00 emailed reward certificate on Sep. 1st, but I found this certificate associated with a different membership ID, it is different number ID and not match the member ID in my Best Buy account, 15 days ago I called Best Buy, and I was told they are going to merge my accounts and put everything together, I called today because I found I still could not find my reward certificate in my Best Buy account, they checked and told me said the developer was not done correctly, ask me to wait, this is really too bad, because it caused me all least called 3 times but still not solved the problem, how can Best Buy customer service like this, I will not purchase anything from Best Buy and will not use any rewards program at Best Buy!

0 credit to Best ! Buythat dfdfdfdfdfdfdeveryeveryeverything,=together,

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Loss:
$100

Preferred solution: Apology

Anonymous
map-marker El Cajon, California

Never any results to connect

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to "customer service", as "Best Buy" is EXTREMELY TOO MUCH IN PRIORITY of collectiing anyone's "PHONE NUMBER" first, before anything. Phone Number is assuredly collected by Best Buy, and they are rest assured to be received of anyone's private information --- as those of anyone are NOT assured of any connection to "Best Buy Customer Service" after ALL THAT EFFORT OF WAITING TIME. RATHER,"BEST BUY" will just cut off anyone who want to keep his/her phone# private. I do not miss Best Buy having withdrawn from their neighboring merchants where I live.
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Anonymous
map-marker Canton, Ohio

Customer service

Worst! When i call the store, you cannot talk to anyone there, but they forward you to another county to see if they can help. 3 of my 4 calls i was hung up on, and they never tried back, even though they ask for your # in case the call is dropped. Unreal and won't Buy from there again
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User's recommendation: Would not buy something there that you may need customer service for

David C Wrz

Customer service

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Problem with an order placed online three months ago. Best Buy will not honor the order that was placed and paid for in full.
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Preferred solution: A call from a person that can make decisions for the company

User's recommendation: Stay away from BestBuy

Anonymous
map-marker Kuwait City, Al Asimah Governorate

Before i buy one laptop thats not delivery

Best Buy - Before i buy one laptop thats not delivery
Hello pls help me I send photo see that tell best buy products I ask i want laptop apple macbook pro after I send money them give me tracking Them tell 3 working days delivery 10 days finish not delivery I don't know them real or fraud Please check reply me
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