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1.5
Details
Broke second day. Customer service sucks. They give you runaround switch you to other people and disconnect you. When I finally got them to agree to an exchange I picked a time and a date. Come that date 6 hours go by no one shows. We call the company. Get the run...
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Review
#1177414 Review #1177414 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • False advertising
  • Delivery
  • Our local best buy
Reason of review
Poor customer service
Loss
$850
Preferred solution
Price reduction
1.0
Details
Did you know that Best Buy will only take your item back within 15 days. I tried to take back a $16.00 remote control to Best Buy and they told me that I had only 15 days to take it back. It was about 20 days. They wouldn't give me a store credit or anything. Worst...
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3 comments
Anonymous
#1424387

In your post you attempt to play the victim. The reality is that you had 15 days to do the return.

The why behind why you didn’t bring it to them within the time frame allowed doesn’t matter. You had fifteen periods of 24hrs. In none of that time did you make any move to return it. Obviously you have the receipt in hand so why didn’t you read the information readily available to you.

See ppl like you still think your money matters to them. Individually it doesn’t as there are new consumers born in everyday. They implemented thier return policy due to ppl just like you. Ppl who think “I’ll just make scene and they will give me my way” or “ I ordered it online cheaper so now I will take this back and get a full refund.

Maybe YOU thinks it’s fair to use an item for 30/60/90 days and then get all your money back but it’s not. They can’t turn around and sell it and NO they don’t get credit for it. There is no “dummy customer” insurance. So you get all your money back and they get to LOSE MONEY.

A business isn’t going to be a business for very long if they allowed it to continue. So a stricter return policy was implemented so they would stop getting boned by the supposedly loyal customer. Hundreds of millions of dollars of merchandise gets destroyed every year due to those practices. So maybe instead of being an indignant mouthbreather you could take a few mins and empathize.

I also see you didn’t like the police. Did you go and make a fool of yourself. Perhaps YOU should ask questions AND read the return policy which is posted in the store and on the receipt. If you didn’t make it back in time to do the return then that is 100% entirely YOUR FAULT!

You chose not read the posted info. Then when you DO read you realize that you are beyond the time to return it yet you still go into the store and make a fool of yourself. It really sounds like you just can’t handle the adult it and should probably go back to pre school so you can learn how to be a human being again. EVERYONE has to deal with that return policy not just you so the situation isn’t about THEM being mean or rude.

It’s about YOU making both assumptions AND a fool out of yourself. Ppl who get paid far more then you have made that policy. So don’t take it out on the employees as it’s thier job to do as thier corporate masters have instructed them. Be more attentive to the info freely provided and pay attention to posted signs.

I’m sure if B.B. implements a shoot you in the face with a giant rubber band policy you would want to know.

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Review
#1177115 Review #1177115 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Police
  • Policy or service
  • Poor customer service documentation and timing response
Reason of review
Return, Exchange or Cancellation Policy
Loss
$16
1.5
Details
update crashed phone! Samsung Bad Customer Service. Refused to help unless I give them more money! My S7 edge did a software update during the night and the next day my phone crashed. First it was stuck on the samsung logo then it tried to reboot itself. It crashed...
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1 comment
Anonymous
#1423983

I'm an old man, alive since the 1950's.

I've never owned a cell phone and have no plans to do so.

Look at all the trouble and expense I save myself.

Smart me.

Review
#1176887 Review #1176887 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy Edge S7 Cell Phone
Pros
  • Parking thats all they have there
Cons
  • Price
Reason of review
Warranty issue
Loss
$650
Preferred solution
Full refund
Tags
  • Bad Cutomer Service
  • Scam
  • Software Update
  • S7Edge
1.0
Details
My daughter's laptop was sent in for warranty repair on the screen and came back with a failing keyboard and touchscreen. The repair was never verified by the Mansfield, MA store and it sat there from 1/8 to 1/22 awaiting my daughter's return to college to pick it up....
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Review
#1176713 Review #1176713 is a subjective opinion of poster.
Cons
  • Difficulty in escalating customer service issue
  • Customer service regarding poor quality warranty work
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Geek Squad Poor Customer Service
My new LG dishwasher was installed 2 days ago. I had ordered 3 new appliances. Today, when I went to wash dishes, the dishwasher wouldn't close, it keeps popping open. I'm told it is probably not level. Now my service appt isn't for 6 days. Nice to know I spent $149 on...
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Review
#1175496 Review #1175496 is a subjective opinion of poster.
Service
Best Buy Dishwasher Installation
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Dead computer 17 days after purchase. | Best Buy review

1.3
Details
Purchased an open box computer. Day 17 of ownership, computer does not operate. Call best buy in Jacksonville where purchased. Basically told 14 day return policy. Too bad, not our problem as it is now 17 day since purchase. No wonder brick and morter stores are in trouble. No more Best Buy for me.
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Review
#1174164 Review #1174164 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.3
Details
I tried to return some Sony wireless headphones I bought my wife for Christmas. Purchased on December 14th 2017 and tried to return them on January 18th 2018. I explained how they worked fine at first then wouldn’t hold a charge. I was skeptical about buying them but...
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2 comments
MattD78
#1423411

Best Buy has a 15 day return policy, this is clearly stated at check out and on the receipt. Also after that return policy as someone else stated that is what manufacturer warranties are for.

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Review
#1172077 Review #1172077 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
What I have to do to get my Mario Kar by Mail. IT is PAID - Best Buy review
I am still waiting for my money back returned at my card or the Mario Kart send by mail to my house the soon is possible. This store is not like used to be more than 10 years ago. They left my granddaughter without her game only for fifty nine dollars plus tax. This is...
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Review
#1171956 Review #1171956 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • I have not receive my grandaughter mario kar
Reason of review
Order processing issue
3.2
Details
On December 21, 2017, I ordered Compustar - CS4202-S-KIT 2-Way Remote Start System with Tilt Switch and Geek Squad® Installation from an online email I received from Best Buy Deal of the Day. The following week I received an email that part of my order had been...
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Review
#1171352 Review #1171352 is a subjective opinion of poster.
Service
Best Buy Remote Start System Installation
Pros
  • Price
Cons
  • Entire experience
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.5
Details
I ordered a Black Friday sale laptop at noon on BF on the web site. The web site and subsequent emails implied the sale was accepted and I would be notified when the laptop was ready for pickup. The following day BB sent email that the item was not available and that I...
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1 comment
Atreyu
#1420179

Corrections to my original statement which I should have proofread more carefully:

2. Best Buy's web site should NOT sell items such as the refurbished Dell that are not available.

This seems so basic that I fell silly typing it. But seriously, Best Buy, why do you do this?

Review
#1170987 Review #1170987 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Friendly phone support employees
  • Web site design
Cons
  • Failure to deliver products sold on web site
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered