Anni T Aae

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Verified Reviewer
| map-marker Waterloo, Iowa

Need your help

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Greetings, my name is Tshibola Anni, I here come to explain you my situation and I need really your help. In fact , I am a best buy card holder of $ 2000 since 2018 but this card is no longer in service but, I still paying money each month. Please I need your help because I have been paying the fees charged and interest every month untill now. Please It's like I don't wow you. I need you to help me to fixe this issue. My adress is 427 w donald st apt 204 Waterloo IA. Sincerly, Tshibola Anncome to shop herecome to shop here
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Preferred solution: To stop payment

User's recommendation: come to shop here

Enrique L Pnc
map-marker Los Angeles, California

I can't sign into my account with my email

Mi email appears with a dot at the end, but my email does not have a dot, and I think that it's the problem that I don't receive the verification code that you send me.
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User's recommendation: Use my email with no dot at the end.

Declyn Pui
map-marker Monroe, Louisiana

Geek Squad not arrived for my appointment

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Geek Squad has not arrived for scheduled appointment nor have I been contacted for todays appointment! I am very upset! Woods
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User's recommendation: Be careful

Destiny R Tds

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Verified Reviewer

Aggravated customer

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Best Buy - Aggravated customer
Best Buy - Aggravated customer - Image 2

I am not happy with Best Buy! I put in my order last week to have my fridge delivered Monday may 3!

They showed up took my old fridge which they broke it to get it out! Went to bring in my new fridge which they had damaged getting out of the truck! They left with both did not leave me with a fridge! Ive been on the phone all day yesterday and today!

I set another appointment for a new one to be delivered and now the fridge is out of stock! They want to do nothing but shrug their shoulders and tell me they cant do anything! I have a family of 6 and now were using a cooler! Ive called and talked to someone and they want me to pay more to get another fridge because of their mistake!

This is the most frustrating thing! Ive missed work and Ive lost food because of this! Also as Im on the phone they need to completely cancel my order refund me wait for the refund to get into my account and then reorder another fridge! So waiting for a refund 5-7 days with NO REFRIGERATOR!

Ive been on the phone two hours and then hung up on!

I have to wait another week or two to possibly be told they do not have one in stock! My family is using a cooler when I could have used my old fridge or been told I could keep the new one here and had it exchanged!

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Pros:
  • Very upset
Cons:
  • Being ripped
  • Wasteing my time stealing my money

Preferred solution: Let the company propose a solution

User's recommendation: This has been too stressful over an appliance I would save yourself the stress!

Thom N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Port Richey, Florida

Do Not Stand Behind Purchase

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Purchased a car dash cam Insigna Model NS-DCDCHH2. I purchased it on line and picked it up at the local Best Buy in Port Richey FL.

I didn't open the box until a few days later when I was going to install the camera .

I discovered an important part missing, the suction cup to mount the unit to the windshield. I returned to the store, explained what I discovered and hoped for a resolution.

The store would not do anything for me, it wouldn't accept the unit back for exchange, it's my problem.

I contacted customer service on line, explained, and they said go back to store. All I want is a suction cup. So I now had a camera that was useless.

Thank goodness for Amazon.

They sell an aftermarket mounting that I purchased to use the camera

Moral of the story: DONT TRUST THE STORE, Open the box in the store before you leave. Especially at Best Buy.

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Loss:
$106

Preferred solution: Full refund

User's recommendation: DONT TRUST THE STORE, OPEN THE BOX BEFORE YOU LEAVE THE "BEST BUY" STORE

Glenn W Dai

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Verified Reviewer
| map-marker Flowood, Mississippi

Apple Mac Pro

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Purchased this lap top 8 months ago from be buy online as a new refurbished computer it got delivered to my home and when my wife who bought this lap top for her to use with her Curcit it would not work due to old operating system we took it back to Best Buy for the geek squad to check it out and was told they could not update this lap top only apple could we finally got a appointment with the apple store due to COVID 19 and they updated to the latest version they could then we found out that it was a 2012 computer worth on about 200, if bought new refurbished where we paid Best Buy over 700. For a 2012 lap top we took this Apple Mac Pro back to Best Buy and they told us all they could do was offer us 35$ for this new not use refurbished lap top bought from them, If we had new this was a 2012 computer we would not have bought it when we could have bought a new Mac mini that would come t to a smart TVs for only 600$.

There fore we have bought several TVs and I pads and computers from Best Buy have a good credit standing which this company, but from this day we will never ever step foot in another Best Buy or any of there sister stores and will post on Facebook and all other social media networks of how Best Buy will screw you to the wall, We have went back and reread the add were we bought this Apple Mac Pro no where in the add does it state that it is a 2012 computer all it states is that it refurbished to the latest software which we. Found out to be a lie also. We had.

Apple store also check the add they could not find not date of manufacture either they would not even offer a trade said the computer had no value to them. Thanks for the big screwing your company gave me and m y wife from this day on we will purchase all tv computers speakers and all other electronics from circuit city or apple or Walmart any body from Best Buy..

sincerely yours

Glenn Walker

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Loss:
$800

Preferred solution: Full refund

1 comment
Glenn W Dai

Still waiting to hear from this piece of crap company. Right now looking for a 75inch smart TV looks like a either Amazon Walmart or target kind of purchase but has also found that I can still purchase from Circut City always got satisfaction from that company wish they would come back to my area to put Best Buy Of Crap out of business.

Anonymous
map-marker Fort Lauderdale, Florida

To complain

The problem has finally been resolved but I am still pissed at what I had to go through to simply have pedestals installed under my washer and dryer. This is the second time using Best Buy has been more of a problem than worth. There are other companies out there who sell the same products and do the same installations. I will be using them in the future.
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Anonymous
map-marker Chicago, Illinois

No response from best buy

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Nothing happened. No response from Best Buy. Product was promised on a certain date. Was received three days late. Very annoyed
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User's recommendation: Don’t believe their confirmed delivery dates given

Anonymous

Cancel replacement order

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Actually its not a complaint. My original order at my new apartment never got delivered or so I thought, I finally got moved in &;;;;;;;;;;;;;;;; my neighbor knocked & said oh someone is living here! She said I have 2 of your packages! Wow! I filed a claim for both of them because it was my modem & router! Anyways Best Buy was sending me a replacement modem for the one I thought was lost, when I found out it wasnt lost I called & told them they did not need to send me a replacement. Positive experience!LOL
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User's recommendation: Not always a bad experience

Nancy L Qxj
map-marker Grapevine, Texas

Refrigerator not working at all

Refrigerator dead. It is not working at all. Both sides. Need a service person to repair as soon as possible.
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Loss:
$200
Pros:
  • Many store location

Preferred solution: Fix

Nyana Jrb
map-marker Upland, California

Refund

To whom it may concern, It has been more than a month since I cancelled my iPhone order, and I still havent received my refund. Please advise me as to when this will occur and in what manner I will receive the money.
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Anonymous

Unhappy Customer

I tried to buy my daughter a laptop for Christmas .Well unfortunately someone porch pirated my BoxI talked to customer service and UPS.Well Best Buy said they would make an investigation which took a week.Well the decided that is not there problem.So Im out $500 for a laptop and a probably a sad daughter.This company is a multi million dollar company and they cant even give a refund,a voucher or a new laptop. BEST BUYThe Grinch that stole Christmas.
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Pros:
  • Variety and price
  • Affortable
Cons:
  • Uncaring
1 comment
Guest

So explain how the company is at fault and should give you anything? It was delivered as expected from what you said. Not the company's fault the delivery location was unsecured.

Anni T Aae

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cedar Rapids, Iowa

Need help

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Greetings, my name is Tshibola Anni, I here come to explain you my situation and I need really your help. In fact , I am a best buy card holder of $ 2000 since 2018 but this card is no longer in service but, I still paying money each month. Please I need your help because I have been paying the fees charged and interest every month untill now. Please It's like I don't wow you. I need you to help me to fixe this issue. My adress is 427 w donald st apt 204 Waterloo IA. Sincerly, Tshibola Ann
View full review

User's recommendation: PLesa come to buy

Antonio J Ted
map-marker Macon-Bibb County, Georgia

A charge from November 2020

I didn't authorize this charge of 49.99.please remove and refund kkkkkmkkkkkkkkmkkkkkkkkkkkkkkkkkkkk
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Loss:
$50
Pros:
  • Good product

Preferred solution: Full refund

Anonymous
map-marker Ontario, California

Prices and service

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they force you to buy membership to buy a ps5. unethical they make u buy a tech support in order to buy hot items. that should be illegal to force someone to purchase something they don't want, to buy something they want
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User's recommendation: don't buy membership

1 comment
Guest

Instead of crying maybe you should hustle as much as you hate.

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