Best Buy
Reviews and Complaints
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Verified Reviewer | Waterloo, IowaNeed your help
Preferred solution: To stop payment
User's recommendation: come to shop here
I can't sign into my account with my email
User's recommendation: Use my email with no dot at the end.
Geek Squad not arrived for my appointment
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAggravated customer
I am not happy with Best Buy! I put in my order last week to have my fridge delivered Monday may 3!
They showed up took my old fridge which they broke it to get it out! Went to bring in my new fridge which they had damaged getting out of the truck! They left with both did not leave me with a fridge! Ive been on the phone all day yesterday and today!
I set another appointment for a new one to be delivered and now the fridge is out of stock! They want to do nothing but shrug their shoulders and tell me they cant do anything! I have a family of 6 and now were using a cooler! Ive called and talked to someone and they want me to pay more to get another fridge because of their mistake!
This is the most frustrating thing! Ive missed work and Ive lost food because of this! Also as Im on the phone they need to completely cancel my order refund me wait for the refund to get into my account and then reorder another fridge! So waiting for a refund 5-7 days with NO REFRIGERATOR!
Ive been on the phone two hours and then hung up on!
I have to wait another week or two to possibly be told they do not have one in stock! My family is using a cooler when I could have used my old fridge or been told I could keep the new one here and had it exchanged!
- Very upset
- Being ripped
- Wasteing my time stealing my money
Preferred solution: Let the company propose a solution
User's recommendation: This has been too stressful over an appliance I would save yourself the stress!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Port Richey, FloridaDo Not Stand Behind Purchase
Purchased a car dash cam Insigna Model NS-DCDCHH2. I purchased it on line and picked it up at the local Best Buy in Port Richey FL.
I didn't open the box until a few days later when I was going to install the camera .
I discovered an important part missing, the suction cup to mount the unit to the windshield. I returned to the store, explained what I discovered and hoped for a resolution.
The store would not do anything for me, it wouldn't accept the unit back for exchange, it's my problem.
I contacted customer service on line, explained, and they said go back to store. All I want is a suction cup. So I now had a camera that was useless.
Thank goodness for Amazon.
They sell an aftermarket mounting that I purchased to use the camera
Moral of the story: DONT TRUST THE STORE, Open the box in the store before you leave. Especially at Best Buy.
Preferred solution: Full refund
User's recommendation: DONT TRUST THE STORE, OPEN THE BOX BEFORE YOU LEAVE THE "BEST BUY" STORE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Flowood, MississippiApple Mac Pro
Purchased this lap top 8 months ago from be buy online as a new refurbished computer it got delivered to my home and when my wife who bought this lap top for her to use with her Curcit it would not work due to old operating system we took it back to Best Buy for the geek squad to check it out and was told they could not update this lap top only apple could we finally got a appointment with the apple store due to COVID 19 and they updated to the latest version they could then we found out that it was a 2012 computer worth on about 200, if bought new refurbished where we paid Best Buy over 700. For a 2012 lap top we took this Apple Mac Pro back to Best Buy and they told us all they could do was offer us 35$ for this new not use refurbished lap top bought from them, If we had new this was a 2012 computer we would not have bought it when we could have bought a new Mac mini that would come t to a smart TVs for only 600$.
There fore we have bought several TVs and I pads and computers from Best Buy have a good credit standing which this company, but from this day we will never ever step foot in another Best Buy or any of there sister stores and will post on Facebook and all other social media networks of how Best Buy will screw you to the wall, We have went back and reread the add were we bought this Apple Mac Pro no where in the add does it state that it is a 2012 computer all it states is that it refurbished to the latest software which we. Found out to be a lie also. We had.
Apple store also check the add they could not find not date of manufacture either they would not even offer a trade said the computer had no value to them. Thanks for the big screwing your company gave me and m y wife from this day on we will purchase all tv computers speakers and all other electronics from circuit city or apple or Walmart any body from Best Buy..
sincerely yours
Glenn Walker
Preferred solution: Full refund
To complain
No response from best buy
User's recommendation: Don’t believe their confirmed delivery dates given
Cancel replacement order
User's recommendation: Not always a bad experience
Refrigerator not working at all
- Many store location
Preferred solution: Fix
Refund
Unhappy Customer
- Variety and price
- Affortable
- Uncaring
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cedar Rapids, IowaNeed help
User's recommendation: PLesa come to buy
A charge from November 2020
- Good product
Preferred solution: Full refund
Prices and service
User's recommendation: don't buy membership
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Still waiting to hear from this piece of crap company. Right now looking for a 75inch smart TV looks like a either Amazon Walmart or target kind of purchase but has also found that I can still purchase from Circut City always got satisfaction from that company wish they would come back to my area to put Best Buy Of Crap out of business.