customer service store service customer geek squad phone manager order money people
3.4
Details
Interesting the geek squad support blog has NO current posts. They delete anything contrary. Bought an in store open box tv. Never got delivered. No one knows where it is. Best Buy says wait. How long will that be? 3rd reschedule now. Filed a fraud complaint with my...
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1 comment
Anonymous
#1720556

Agreed. Best Buy has the Worst phone support ever. I have driven to the store twice while sitting on the phone waiting for someone to answer.

Review
#1140329 Review #1140329 is a subjective opinion of poster.
Pros
  • Sales staff
Cons
  • Delivery
Reason of review
Problem with delivery
2.6
Details

Update by user Nov 25, 2017

Sorry for all the typos. I typed it with my cell phone!! Did not check it brfore I sent it.

Original review posted by user Nov 25, 2017

I called about my tv that wad still under warrantee. They gave me the run around and took my tv and as of today I still dont have a replacement. I called to report my tv not...
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Review
#1137030 Review #1137030 is a subjective opinion of poster.
Reason of review
Warranty issue

Bad delivery | Best Buy review

2.5
Details
I purchased 3 items on the 10th of november, added additional item on the 11th, they changed delivery from the 15th to the 20th, made sure they new I did not want the original order changed as I like the service I got from the sales person. They said no problem. They came to make delivery but the one item I really needed was the microwave, this item did not arrive. It was part of original order. Called the store and asked if they could fix the problem, they could not even tell me why or when they would be able to deliver the microwave or why it was not on the order. I told them I needed today and they could replace with one in store, they said they only had open boxed items I told them I did not care as long as it was same or better quality and it would be delivered today. They told me they were unable to fulfill and could not even tell me when it would be delivered. I canceled the entire sale asked them to refund my credit card as tomorrow I will go else where and get what I needed. I'm going to cancel their credit card and never use them again.
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Review
#1134612 Review #1134612 is a subjective opinion of poster.
Cons
  • Took no responcibility
  • Customer resolution was terible
  • Delivery was terible
Reason of review
Problem with delivery
Loss
$1800
Preferred solution
Full refund
Tags
  • Deceptive Delivery
2.7
Details
I purchased a new, unlocked, AT&T compatible Samsung Galaxy 6 from Best Buy not realizing it wasn't carrier certified, and it arrived without the standard Samsung or AT&T software. It looked like the software was written by one of the assembly line workers and has no...
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1 comment
Anonymous
#1389616

What! This doesn;t make sence. It's AT&T compatible, but AT&T won;t accept it!

Review
#1128855 Review #1128855 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy S6 Cell Phone
Pros
  • Original offered price
  • Fast and free shipping
Cons
  • Failure to disclose product details before purchase
  • Finding out after the buy
  • Lack of full disclosure
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Exchange for a phone that is AT&T compatible

Why Best Buy is actually the worst Buy!

3.0
Details
I bought a Soundbar 2 months ago and it started loosing sound. I was just told they dont stand behind the product, it would have to be the manufacturer. What kind of service is this? I should have reviewed before i purchased. It will never happen again.
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Review
#1126272 Review #1126272 is a subjective opinion of poster.
Product
Samsung Electronics Sound Bar
Reason of review
Bad quality

Missinng Stuff | Best Buy review

2.5
Details
Got a Gold edition of the game Assasins Creed Origins. Pack is missing Deluxe pack and am afraid the code is used :( .... wont be buying games after Launch day from best buy anymore
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Review
#1126188 Review #1126188 is a subjective opinion of poster.
Product
Ubisoft Assassins Creed: Origins Video Game
Reason of review
Damaged or defective

Horrible, Horrible, Horrible, Horrible, Horrible, Horrible. | Best Buy review

2.6
Details
Went to the Best Buy Store in Hammond, Louisiana on November 1, 2017 to purchased the Fitbit Ionic Smart Watch. I told the sale person that I would to buy the watch. Instead of coming back with the watch, he came back with his supervisor. The supervisor asked me was I really going to purchased the watch or just try it on. I was treated like a *** on the street or an homeless person. I told him that I came to Best Buy to buy a TV and the watch. However, I purchased the TV and went next door to Target and purchased the watch. I feel that I was treated unfairly.
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Review
#1124764 Review #1124764 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service

Miss information | Best Buy review

2.7
Details
I tried to get a packaged shipped to my new address and was told by 2 customer service people on 2 separate days that it could be done, just had to wait a couple of days. When I called 3rd time this person told me the other 2 were wrong. I would just get a refund and my order for on sale item would be canceled and credit given. Long story short I will never buy from Best Buy again ever. I will find another source for my technology. I will use Micro In Columbus Ohio. They have all the tech I need and their service is great.
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Review
#1124136 Review #1124136 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Poor customer service
3.0
Details
Sunday Oct. 8, 2017 we took our new TV out of the box, plugged it in and there was a spider web looking black thing across the screen. I thought at first it was part of the cartoon that had come on. Then I realized the tv was defective. The screen itself looked perfect...
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1 comment
Anonymous
#1390607

I am still waiting for a response. After letters and phone calls there has been no letters or calls back offering a solution.

Nothing. I contacted our state attorney general.

They are now handling it. Hopefully she can get this resolved.

Review
#1114837 Review #1114837 is a subjective opinion of poster.
Product
Insignia Tv
Pros
  • First girl that helped was very nice
Cons
  • Nico the manager who was rude and played with his fidget spinner
  • Rude employees
  • Unwilling to repair or replace defective product
Reason of review
Damaged or defective
Loss
$119
Preferred solution
I decided I would buy a Smart tv for my grand. so if they would deduct the cost of the defective tv from the cost of a smart tv I would be happy. Just don't ask me to go to Maplewood. I have PTSD and after them calling the police I wont go to Maplewood
Tags
  • Insignia Broken Screen

How hard is it to get a fridge and dryer? | Best Buy review from Wyomissing, Pennsylvania

2.6
Details
In early July, we ordered a dryer and refrigerator for delivery on 8/21. They confirmed our delivery, but we did not get a call that day. Despite it, I spent 6 hours at my house waiting. I heard absolutely nothing from them. I then had to call them, and they had no idea where any of my order was. It took a WEEK of calling SEVERAL TIMES A DAY and speaking to corporate, the appliance manager, and the store manager above him to get any type of resolution. Bottom line was that our fridge was out of stock (not that they told us), we were not getting it, and we had to ARGUE with them over which we would get and repeatedly ask them to upgrade us for free and give us the warranty. It got installed today.... and it does not really fit. Although we SPECIFICALLY told them the size of the slot it needed to go in, the left door cannot open all the way. Idiots. We are done though, it is what it is. We ended up cancelling the dryer because they could not get an answer on when they would be able to install it (it required a propane conversion). A week is more than enough time to source a dryer and do the conversion. We called a local appliance store, they said they could deliver Thursday. That was it. Nothing else required. We are super pissed and will never EVER shop Best Buy again for appliances of any sort.
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Review
#1093333 Review #1093333 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • How i was treated by customer service and manager
  • Responsiveness
  • Customer service not willing to help or follow up
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Tags
  • refrigerators
  • Best Buy Customer Service Nightmar
  • dryer delivery