Best Buy
Reviews and Complaints
Return policy
User's recommendation: Go to Office Max
Purchase question
I bought a phone during black fruday deal. The phone associate was so unattentive that he even didnt try explain to me the phones detail.
Just showed ke the phone and told me to choose one. No more explanation or guidance. Then I chose and he went and brought one. Didnt open didnt talk to me until he asked me to insert my credit card.
I did and didnt even asked me if I am a best buy member which I am and didnt ask if I wanted to buy a protection which I wanted. He rung me out and tossed ke the phone and left! My jaw dropped! I asked him why he didnt ask me to put the purchase under my membership he balantly said go to customer service and they will do it for you and walk off.
I havent seen any associate like him. All happened because he was to serve two african american ladies that were coming after me and he wanted to flirt with them and I asked him that I was there first.
Still I havent had a chance to put the purchase under my membership. I bought a tablet the same night from another associate and she walked me through everything and registered my purchase under my account and sold me a protection.
- Face to face
- Poorl customer service
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBB hasremoved my account info from their site!!
I called again 12/31/2021. I was promised detailed receipts.
I received one of two receipts with some (but not all) details needed.
Took one hr. on CHAT to get this.
- Fair selection of products and services
- Terrible customer service
Preferred solution: Get full, accurate acc infor restored now. And apology for amt of time spent (4 days) trying to resolve. BB chat even sent me to a website that has nothing to do with BB or with me (an international aid org). I kept copy of this as proof.
User's recommendation: Reconsider buying such services from Best Buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkRoadie has to be the worst carrier in the world, driver canceled my delivery without any notification and only addressed the issue after the package was overdue despite my paying for express delivery.
- Irresponsable
- Not professional
Preferred solution: Price reduction
User's recommendation: Don’t use Roadie as a carrier, they are unreliable and have no customer service skills.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Milan, MinnesotaCanceled order and no bundle price or price match
Ordered a microwave, range and refrigerator. Got microwave and range but refrigerator was still on order.
I called Best Buy after about a month and they told me there wasn't a ETA on it. So I seen Sioux Falls had one in stock. So called BB and asked if I could just switch order to Sioux Falls. They told me that was fine and they would get it switched.
About one hour later I got a e-mail from SF BB saying refrigerator would be ready for pickup in two hours. About an hour went by and I got another e-mail saying my order was canceled. Called BB they told me I could reorder it but price had went up by 990 dollars. When they canceled order they also took off my bundle prices because now I only had two appliances.
I had the number of the manager in SF BB. Called him and told him what happened. He told me he would honor price I ordered it for. Got refrigerator then noticed BB took off my bundle pricing.In the mean time range price went down 420 dollars so called to get price-match.
First they told me I qualified.
Then two days later I get e-mail price-match denied because I got bundle price. So they screwed order up I don't get bundle price or price-match!!!!
User's recommendation: Don't buy from Best Buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oro Valley, ArizonaNo Merchandise
- Selection
- Little personal attention
Preferred solution: Deliver product or service ordered
User's recommendation: Beware of online buying from Best Buy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Santa Rosa, CaliforniaRefer balancing on a pile of books
Preferred solution: exchange this refer for the Frigidaire - 13.9 Cu. Ft. Top-Freezer Refrigerator - Brushed Steel Model:FFHT1425VVSKU:6365351 same price as the broken whirlpool one - it JUST DOESN'T SEEM THAT COMPLICATED YOU KNOW???
User's recommendation: grrr
Complaint on delivery
User's recommendation: GO SOMEWHERE ELSE!! LESS HEADACHE!!
Delivery delay
Worst computer ever
User's recommendation: get the warranty
Damaged car while installing stereo
- Cheap
- Installation
- Customer service
- Will not answer phone or emails
Preferred solution: It's too late now. I have filed a claim with my insurance. They will handle Best Buy
User's recommendation: Don't shop at Best Buy and NEVER let them install anything.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlottesville, VirginiaFalse Advertising and Mean Store Manager
Today I went to Best Buy Charlottesville VA to purchase PC tower, Dell ( https://www.bestbuy.com/site/dell-inspiron-3880-desktop-intel-core-i5-104**-**gb-memory-256b-ssd-ethernet-wifi-bluetooth-keyboard-mouse-black/642****.p?skuId=642**** ) and I specifically wanted Windows 11. ON YOUR WEBSITE, it says Windows 11.
The box says Windows 10. I asked 2 employees and they agreed, your website was wrong. When I told the manager, he made all kinds of excuses why it was OK and not false advertising, would not upgrade the computer to windows 11 or wave the $200 fee that I would have to pay if they installed Windows 11 to make it right. After several minutes of hearing his excuses, I told him he was full of it and that I wanted his Name so I could contact corporate and he gave me his card and told me to leave the store.
Would not let me check out. He was RUDE and would not acknowledge the false ad and blamed corporate for putting it on the website. . He is Nikhil Tamakuwala at the Charlottesville VA store.
I hope someone calls him to let him know that a good manager would have upgraded the tower to make it right. I don't think I'll ever visit that store again.
- False advertising
Preferred solution: Let the company propose a solution
User's recommendation: Best Buy management not professional
No response from best buy
User's recommendation: Don’t believe their confirmed delivery dates given
Flabbergasted that they now DO NOT answer phones at retail stores
Wanted to ask about an appliance and when calling store got the corp. line.
They told me stores do not answer calls from public any more!
I wanted to know if while showing one fridge on hand , it was the floor model or new, and I wanted two and wanted to know if i could buy floor model if on hand one new. Could not get answer for this and corp said they could not contact store for me. Also had pc there for repair. Wanted to make sure it was there before I paid for taxi.
Tracking showed it back so I went. Wasn't there , took three trips to get it at 60 bucks a pop for taxi. All could have been avoided if they answer phone.
And now the pc support has doubled 100 to 200 a year. NO MORE BEST BUY FOR ME!.
- There is no way of telling what is available in the store
Preferred solution: alternative vendor
User's recommendation: go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailure to deliver refridgerator
Ordered a refrigerator on Sept 27, 2021 for my son, who had just purchased a house. Set Delivery for Oct 5, 2021.
On 10/4 I went by the store to see if they could add pick up of an old appliance, the one stipulation I made from the start was "Do not do anything that would cause a problem with the delivery" because I traveled from out of state, so I could take care of hooking up his appliances, including this new refrigerator.
The next thing I was told was we lost our delivery, and it had to be rescheduled.
Now, hook up was a big issue. They assured delivery and hook up of the water line at no additional expense on 10/9/21 between 12-6PM. I stopped by the store (10/5) in Athens, GA to confirm the delivery and why I was charged another $75.59 the day before that was never mentioned or approved by me. Was told by the manager, Bridgette, that she couldn't answer that question since it started as an online order.
I would have to call the 800 number.
On 10/9 no email, no phone call, no delivery. Calling the only number available, was told it had to be rescheduled for 10/14. No real explanation or justification for the lack of notification. Now a refrigerator of food in coolers had no way to be kept.
I called and, 5 times, was disconnected while on hold for a supervisor.
Supervisor
1.5 hours later, finally talked to supervisor, Jesus M.
who only offered compensation after delivery in the form of a Best Buy card. No concern about the food being lost because the refrigerator was not delivered. Just "compensation after delivery". I kept asking how much the compensation would be and how was this going to replace the loss in food.
What good is a gift card to Best Buy when they don't sell groceries, and after being treated like this, would never use Best Buy again. His only answer was, "you need to go to the store and talk to the manager there". I informed him the manager at the store was helpless in correcting problems from online orders. Now they are pointing fingers at each other.
He assured me he could move the delivery up to 10/12. I have no confidence in their "assurances" after all that was said and not resolved on time.
No information given about how to contact someone at corporate to answer the questions.
He gave me the direct number to the store, but when calling that, it forwards back to the same call center as the 800 number, and going back to the store isn't possible since I was 5-6 hours away.
Thank you Lowe's.
Ordered a refrigerator on 10/9. Delivery on 10/11
- No customer service
Preferred solution: compensation for loss of food due to failure to deliver according to terms "assured" to me.
User's recommendation: Avoid Best Buy. Once there is a problem, there is a central number and no real solutions.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
It sounds like your claim was denied. If you were hung up on then you need to control your attitude more. I assume the scratches were already there prior to the install if they're not covering the damage.