customer service store service customer geek squad phone manager order money people
1.0
Details
I bought 4 appliances in June. They are still not right. Didn't show up for 6 deliveries and didn't bother to call. Got a damaged stove which was finally replaced in October! They didn't attach to the safety bracket, putty the gas valve to prevent leakage, or level it....
View full review
Review
#1679790 Review #1679790 is a subjective opinion of poster.
Pros
  • Geek squad in parker is good
Cons
  • Delivery and install
  • Undelivered appliance
  • Everything else
Reason of review
Poor customer service
Loss
$1350
Preferred solution
Let the company propose a solution
Tags
  • Do Not Buy Appliances From

Poor delivery and refund service | Best Buy review from Houston, Texas

1.0
Details
I purchased TV, warranty and tech support membership on a Sunday for delivery of TV on Tuesday. Delivery was a no show and I was not called and advised I was put on "reschedule." I called customer service to find that out, so I told them to cancel my entire purchase. We are now a week later and no refund! I have made calls to store, headquarters, complaint dept, etc and still do not have a full refund (1 week later). While the employees are polite, the company's policies on refunds and the BS we have to go through via 800 numbers and long wait times is extremely frustrating. I have gone through a week of frustration and stress due to this freaking company and will never step foot in that store again!!!
View full review
Review
#1678510 Review #1678510 is a subjective opinion of poster.

Nightmares | Best Buy review

1.0
Details
Every person I spoke with gave me bad info. I was transferred back and forth between depts like a yoyo. They do not even keep dates, credits and debits to credit cards on their system. Spoke with a guy at headquarters who promised to call me back but did not. Search around for a place with good reviews.
View full review
Review
#1677685 Review #1677685 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Loss
$639
Preferred solution
Full refund

Magnolia nightmare on TV delivery and installation | Best Buy review from Manhattan, New York

1.0
Details
First they delivered a broken TV on Tuesday which they had to take back. Then they scheduled to deliver and install a new one on Friday. They never showed up. I am many thousands in the hole, two full days wasted and no TV yet. THEY TOTALLY SUCK. Regret doing business with these jokers.
View full review
Review
#1672156 Review #1672156 is a subjective opinion of poster.
Cons
  • Horrible service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Best Buy UTC/La Jolla

1.0
Details
Sales person basically lied to us about extended warranty for a laptop. Said if ANY issues with it I could take it to BB/Geek Squad. So after a month there's issues with it and take it in and "manager" says software is not covered? When I told him both my gf and I were told by the sales rep that "any" issues would be covered that's basically lying. All manager said was he was sorry. WTF? Best Buy sales people are on a level with used car sales people. BEWARE!!!
View full review
Review
#1671894 Review #1671894 is a subjective opinion of poster.
Cons
  • Sales people lie about what the extended warranty covers
Reason of review
Poor customer service

Ridiculous customer service | Best Buy review from Manalapan, New Jersey

1.0
Details
I bought a phone at Best Buy for 250$ and they didn’t have a cover for it for which they sent me to a different Best Buy store . The other best boy store sold me a cover that didn’t fit . Unfortunately I didn’t have the phone and I had to come home to try if it fits I was late to return by a few days and the Best Buy wasn’t ready to take the cover back . They send me to a store 20 miles from home for the cover , sell me the wrong cover and now they don’t want to take the cover back which costs 25$ when I have bought ta phone for 250$. No wonder people love amazon
View full review
Review
#1667051 Review #1667051 is a subjective opinion of poster.
Cons
  • Rude customer service staff
Reason of review
Poor customer service
Loss
$26
Preferred solution
Full refund
Tags
  • Bad return policy

Don't buy Gifts at Best Buy

1.0
Details
Think twice before you buy a Christmas gift at Best Buy store. Be sure the person getting the gift wants it. After 15 Days Best Buy will NOT give a cash refund. You can only exchange the product for another product at the Best Buy store. You will never see any cash back after 15 Days from date of purchase.
View full review
Review
#1665342 Review #1665342 is a subjective opinion of poster.
Pros
  • Near by
Cons
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$15
Preferred solution
Full refund

Incomplete installation | Best Buy review from Los Angeles, California

1.0
Details
We ordered a stove, fridge, washer, dryer and microwave. The guy says the fridge doesn’t fit by maybe 1/2 cm. And he doesn’t install microwaves! So I was left with a disconnected fridge uninstalled microwave and a stove they could not put in as well due to no safety bracket. My food melted while I leveled the fridge myself, and had to plug everything in so I could put my food away! Very frustrating! For a small female the fridge is not easy to move in and out! Now I have to find someone to install a microwave, wish I was informed prior to!!!
View full review
Review
#1655571 Review #1655571 is a subjective opinion of poster.
Pros
  • In store customer service
Cons
  • Delivery and install
1.0
Details
It has happened twice with me that theor salespeople would lie to the customer just to sell the product at the moment. The first time I told the salesperson to help me buy a cheap laptop that can last me for 2 years and can still perform all basic functions of a...
View full review
Review
#1654791 Review #1654791 is a subjective opinion of poster.
Cons
  • Dishonest staff
  • Worst first laptop buying experience
Reason of review
Poor customer service

Return mobile | Best Buy review from Ahmedabad, Gujarat

1.0
Details
I purchased nokia 1100 but in order i got samsung mobile
View full review
Review
#1652620 Review #1652620 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue