1.0
Details
Worst Customer Service in the store and online - Best Buy review
Worst Customer Service in the store and online - Best Buy review
Worst Customer Service in the store and online - Best Buy review
Went today to purchase a Moto Z 64GB Phone after checking to see if it was available through their website at the store I went to. Said there was plenty in stock. I arrived - and the rep was nice and friendly - however - the rep does not listen very well. I told him...
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Review
#982181 Review #982181 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Parking thats all they have there
Reason of review
Poor customer service
Preferred solution
just go out of business your days are numbered - if you want to learn how to do business and sell things - look at amazon

Refuse to give the price price was on teg, | Best Buy review

Refuse to give the price price was on teg, - Best Buy review
They refuge me to give price that was on the teg,and honestly one of the employee show me that item and telling me that is good one to buy when i go to pay the cashier refused to sale
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Review
#1098144 Review #1098144 is a subjective opinion of poster.
Reason of review
Pricing issue
2.4
Details
Poor Customer Service - Best Buy League City, TX
Poor Customer Service - Best Buy League City, TX
Today I experienced some of the worst customer service I have ever received and by far the worst Best Buy I have ever been too. On Friday I went to this Best Buy looking for a laptop and after speaking to the employee I found one that I liked. It was marked clearance...
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Review
#921865 Review #921865 is a subjective opinion of poster.
Service
Best Buy Deal
Pros
  • Customer service via phone
Reason of review
Poor customer service
Loss
$60
Preferred solution
Let the company propose a solution
Tags
  • Best buy worst store ever
1.0
Details
Refrigerator Delivery never showed up TWICE - Best Buy review
Refrigerator Delivery never showed up TWICE - Best Buy review
On June 30th I had placed an order for a Samsung Refrigerator via bestbuy.com, due to some reasons I had to call the customer service rep to finish my order. All the weekends were booked for delivery therefore I had to settle for Friday 07/05/16 between 4 - 8 pm. On...
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Review
#883043 Review #883043 is a subjective opinion of poster.
Cons
  • Cannot track delivery truck
  • Very rude customer service reps
  • Undelivered appliance
Reason of review
Problem with delivery
Loss
$2500
Preferred solution
Let the company propose a solution
Tags
  • Not Delivered Order
1.4
Details
Best Buy - Sharp Cd-dh950p Speaker System Review from Hillsboro, Oregon
Best Buy - Sharp Cd-dh950p Speaker System Review from Hillsboro, Oregon
Best buy is a horrible place. MY 1st expierence with them was in the store. I wanted to purchase an item they had on the shelf. They wouldnt sell it too me they had no more in the back amd he brought his friend over to see if he wanted it. I heard him talking to his...
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3 comments
Anonymous
#1241850

Did you have the employee attempt to return it and see if the manufacturer warranty could be fulfilled in store? (That process will only get you a store credit but its better than stuck with a broken product) Did you speak with a manager nicely, most are willing to do exchanges on out of policy items.

I would personally take down your order number, it can be punched in and your personal information accessed. :/

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Review
#947413 Review #947413 is a subjective opinion of poster.
Product
Sharp Cd-dh950p Speaker System
Cons
  • Aweful return policy
Reason of review
Bad quality
1.0
Details
Best Buy is not responsible for their FALSE ADVERTISING?
Best Buy is not responsible for their FALSE ADVERTISING?
Bought a laptop this Christmas from BB's website. It would have been a great deal for a 2.4Ghz processor, 4G of RAM and a Tb of hard drive. I selected it and paid for it. Christmas Eve it came! However, immediately I realized how slow it was and checked the system...
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3 comments
Anonymous
#1009137

Document everything and just to the CEO. It does work!

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Review
#577160 Review #577160 is a subjective opinion of poster.
Pros
  • Wide variety of products
Cons
  • Customer service
  • Slow to assist
  • False advertising
Reason of review
Not as described/ advertised
Loss
$329
Preferred solution
Deliver product or service ordered
Tags
  • misleading
  • Misprint
  • Lenovo G50
1.4
Details
Best Buy - Samsung Tv Review from Maywood, Illinois
My 80 year old Mother-in-law bought a new TV from Best Buy, Melrose Park, Illinois. She asked what happens if there was something wrong with it and was told she could bring it back for an exchange within 15 days. When we set it up for her a week later found out that...
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7 comments
Anonymous
#1129457

The paperwork given to her states that she has 48 hours to inspect the product. As a best buy installer, it looks like it was grabbed with the middle finger on the glass and squeezed causing the break.

Im guessing an accident and it happened when you pulled the unit from the box. You may not.

Have even realized you did it as it happens very easily.

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Featured
Review
#790854 Review #790854 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.8
Details
Repair Service Excuses - Best Buy review

Update by user May 16, 2016

Best Buy refused to address the issue, claiming ice maker was not under the warranty. Samsung stepped up and sent a Samsung repairman who diagnosed problem as an air leak.

This should have been covered under the Best Buy warranty. Samsung refunded my money, but I am...

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Review
#830235 Review #830235 is a subjective opinion of poster.
Pros
  • Ease of purchase
  • I stopped shopping at best buy
Cons
  • Lack of care for customers
  • Bad service after purchase
  • Unwilling to repair or replace defective product
Loss
$3000
Preferred solution
Full refund
Tags
  • Samsung New Refrigerator
Delivery Schedule  - Best Buy review
I selected my refrigerator delivery for Oct 27 the 4-8 window. On Oct 26, I received a voice message confirming the Oct 27 delivery date and window. Less than 24 hours prior to my expected delivery, I received a text message confirmation delivery on Dec 7 between...
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1 comment
Anonymous
#1244595

I continue to receive emails asking me to rate a product that failed to be delivered on 3 separate occasions. It took me three failed deliveries to cancel but you did it right, if they screw up the first time cancel the order, better yet buy products that need to be delivered somewhere else - don't even bother trying to call your way through the customer service phone numbers to get resolution, you will spend hours and hours over days, or weeks in my situation, on the phone trying to explain the problem to the next anonymous person in line who could care less about your issue.

I walked away from this with a clear impression that BB does not value their customers.

Show them this with your wallet and buy from somewhere else.

Review
#944949 Review #944949 is a subjective opinion of poster.
Reason of review
Both delivery and customer service

Horrible customer service/lying drivers | Best Buy review from Saint Petersburg, Florida

1.6
Details
Horrible customer service/lying drivers - Best Buy review
Horrible customer service/lying drivers - Best Buy review
Horrible customer service/lying drivers - Best Buy review
Purchased a refrigerator through the St. Petersburg store and asked the sales person for late delivery. He provided correspondence that stated what time I should expect a call, the automated call came early (I was not home) and was not within the window that I had previously requested. I called the first thing in the money to provide a contact number for 30 minute call ahead. The person called at 10:10 a.m. EST per the missed call log of my cell phone and did not leave a message. I could not imagine a business would call for a specific reason (call ahead) and would not leave a message. Shortly thereafter, I decided to return the call thinking it may have been Best Buy (863-256-1311). A rude customer service representative (Lisa) confirmed that it was them calling for the 30 minute call ahead. Best Buy's driver left a sorry they missed me tag with the time of 10:20 a.m. on my door. I called repeatedly to let the customer service group know that driver did not uphold the request and of the 3 times I called, they all said sorry, but the driver was not going back. I asked to speak to a manager and was told JJ was in a meeting but he too reviewed the issue and said the driver could not go back. I repeatedly explained to each customer service representative that I had 4 coolers of food that needed to be refrigerated or frozen to no avail. Then, I mentioned to Janet, the last customer service representative that repeatedly I had been told what the driver could not do and no one had ever tried to rectify the situation by offering that the delivery take place tomorrow. The last time I purchased big ticket items was 13 years ago for this very reason. Their customer service if awful. Janet is the only one who gave 100% and is obviously the only one who understands the definition of excellent customer care in the entire corporation. Too little, too late.
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Review
#806337 Review #806337 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Cons
  • Management refusal to take call
  • Customer service
Reason of review
Problem with delivery
Loss
$1100