Don't depend on getting your order when promised | Best Buy review from Canyon, Texas

1.0
Details
Still waiting on an order that was supposed to be delivered 4 days ago. No tracking information in the system. Tried online chat for over an hour and kept getting kicked off. Waited 15 minutes on hold on the phone and they don't know what happened to the item. Seriously need better options during this busy time.
View full review
Review
#1728054 Review #1728054 is a subjective opinion of poster.
Service
Best Buy Customer Care

False Information - Worst Customer Service | Best Buy review from Sugar Land, Texas

1.0
Details
I had purchased from Best Buy and was told that if open a credit card account, I will receive 10% discount that will go directly to my account. Turned out that was a false information. A cheap trick. When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant extend the date. It is a cheap way to get the business and trick you to open your credit card, where they get hard credit check, which effects your credit score also. Shame on Best Buy.
View full review
Review
#1721114 Review #1721114 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Worst customer service - cheap advertisement
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Let the company propose a solution
2.0
Details
A scheduled appliance delivery was not executed as promised. I get that things happen. However, when I called the local store to fix the problem and get some answers I was given a hearty helping of I don't know and that I needed to contact Best Buy customer service....
View full review
Review
#1690266 Review #1690266 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Great pricing
Cons
  • Poor customer service
  • Promises not kept
  • Poor supervision
Reason of review
Poor customer service
Loss
$320
Preferred solution
Let the company propose a solution

Unwillingness to resolve credit issue | Best Buy review from District 1, Virginia

2.4
Details
Best Buy card hacked—my identity was stolen and someone purchased xfinity on my account. Through LifeLock got purchases removed, but Best Buy keeps charging me late fees and interest on late fees. I disputed the charges through Best Buy and they are unable to tell me what the charges are for, but did send account to collection agency. After laboriously explaining my position to them, Best Buy found another collection agency to use. Unbelievable!
View full review
1 comment
Anonymous
#1778769

Your dispute is with Citibank. No wonder they cant help you.

Review
#1710165 Review #1710165 is a subjective opinion of poster.
Product
Best Buy Credit Card
Pros
  • Upset
Cons
  • Customer service and corporate response
Reason of review
Problems with payment
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Customer Serice
2.2
Details
I realize that no company are error-free however, it is expected that employees render a level of professionalism that reflects the organization or business goal. As with any public services quality services from employees are expected and vital. There is no valued and...
View full review
1 comment
Anonymous
#1735148

"It seemed his actions was based upon a bias influence that was being used in a self-serving way." Unless you approached the manager about this then its cowardly to assume bias. Maybe they were the only manager at the time but that doesn't really matter since you were so violated. You still bought the fridge right...

Review
#1625685 Review #1625685 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
We had been to the Bestbuy store to purchase the product (Macbook Pro). The product was not available in the store and we were being told that the product would be shipped to our home. We purchased the product from Bestbuy on 07/16 with Order Id 1119197121237 amounting...
View full review
1 comment
Anonymous
#1735156

Whats pathetic is this isn't for escalations. You literally went to a review website to fix this. Reason for review: Poster going to wrong website Preferred Solution: Get smarter Poster Cons: No idea how to resolve things on their own

Review
#1595931 Review #1595931 is a subjective opinion of poster.
Cons
  • Lies and lack of written communication
  • Length of time to correct their mistake
  • Customer support is pathetic
Reason of review
Problem with delivery
Preferred solution
Full refund
Tags
  • worst company
1.3
Details
I bought a router at Best Buy and then returned it because the sales rep didn't tell me I needed a modem to work with it. Then another sales rep told me I could get a free model from Spectrum so I bought another router from them. I spent about 40 minutes on the phone...
View full review
Review
#1703438 Review #1703438 is a subjective opinion of poster.
Product
Netgear Router
1.3
Details
My name is randy demumbra I live at 8016 regency drive Nashville tenn. If you like you can go look at the amount of stuff I have purchased thru your stores over the years early this year I purchased a laptop for my grandson. a few months fter the purchase something...
View full review
1 comment
Anonymous
#1748123

Try origin pc next time.i spent 3k self built zero problems. Lotta funny things going on in big corps.

Ive had all my orders cancelled for xperia 1 for 3 months still trying to buy it.

Best buy held my money for over 30 days to refund it saying to many orders said they had it in stock! Pure lies.

Review
#1650435 Review #1650435 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$2400
Preferred solution
Let the company propose a solution

I would like to speak to someone | Best Buy review

I purchased a 445 dollar iPhone watch online on 12/5/19. I have not received it and I keep getting the runaround. My credit card was charged. I do not have the merchandise. I am highly upset and surprised about the unkindly customer services that I have received, poor services. I would have never expected that from BEST BUY. I am a very unsatisfactory customer.
View full review
2 comments
Anonymous
#1792896

Contact your credit card and dispute the charge. Any good bank will fight for you on this.

Anonymous
#1789095

You'll never receive a call back. I've notified the corporate office and I received a letter back telling me to contact customer service.

I filed a complaint with the Better Business Bureau. I suggest you do the same

View more comments (1)
Review
#1729556 Review #1729556 is a subjective opinion of poster.
Pros
  • Are close to my house
Cons
  • Not willing to take responsibility
Reason of review
Poor customer service
Tags
  • Treatment Of Customer

Problem with repair, 2nd time with the same problem, told it will be 8 days to get repaired | Best Buy review from Portland, Oregon

1.0
Details
Was told by Best Buy Supv. that it would be 8 days before I can get my TV repaired, which is totally unacceptable. I have a 90 yr old Mother who does nothing rlse but watch TV. To put myself and my family through this unreasonable delay is not what I would consider good customer service
View full review
Review
#1712120 Review #1712120 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution