customer service store service customer geek squad phone manager order money people
Don't go near this place - Best Buy review
Don't go near this place - Best Buy review
Don't go near this place - Best Buy review
Don't go near this place - Best Buy review
Don't go near this place - Best Buy review
Don't go near this place - Best Buy review
My wife’s Asus laptop screen started flickering 4 days before the warranty was up. This was the only stroke of luck in the whole scenario that follows. Checked the device in on December 12, 2016. The squad sent it to their crack facility in Kentucky where they repaired...
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1 comment
Anonymous
#1369430

This is almost the exact experience I've had with them!! I had to have my laptop screen repaired as well after having my laptop for 5 months, just a periodic glitch, but the unit worked perfectly otherwise.

I get it back not functioning AT all!! Then a geek squad member had the nerve to tell me that I was lucky They were going to fix it at zero cost to me!!! They were the ones who broke it!!!!

There needs to be a class action lawsuit against this company. The thing is they have gotten away with it thus far and will continue to practice this shady business!!!

Review
#993805 Review #993805 is a subjective opinion of poster.
Service
Geek Squad Laptop Repair
Cons
  • Lack of customer support and satisfaction
Reason of review
Damaged or defective
Loss
$600
Preferred solution
Exchange for same
Tags
  • Best buy worst store ever
  • Ripped-off
  • geeksquad reviews
  • Asus poor service
  • Asus Quality

Short Review on January 03, 2017

Simple Review #1483486061 - Best Buy review
4 emails in one day In december was 6 a day stop harassing people
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Review
#984694 Review #984694 is a subjective opinion of poster.
1.0
Details
Worst Customer Service in the store and online - Best Buy review
Worst Customer Service in the store and online - Best Buy review
Worst Customer Service in the store and online - Best Buy review
Went today to purchase a Moto Z 64GB Phone after checking to see if it was available through their website at the store I went to. Said there was plenty in stock. I arrived - and the rep was nice and friendly - however - the rep does not listen very well. I told him...
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Review
#982181 Review #982181 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Parking thats all they have there
Reason of review
Poor customer service
Preferred solution
just go out of business your days are numbered - if you want to learn how to do business and sell things - look at amazon
1.4
Details
Best Buy - Sharp Cd-dh950p Speaker System Review from Hillsboro, Oregon
Best Buy - Sharp Cd-dh950p Speaker System Review from Hillsboro, Oregon
Best buy is a horrible place. MY 1st expierence with them was in the store. I wanted to purchase an item they had on the shelf. They wouldnt sell it too me they had no more in the back amd he brought his friend over to see if he wanted it. I heard him talking to his...
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3 comments
Anonymous
#1241850

Did you have the employee attempt to return it and see if the manufacturer warranty could be fulfilled in store? (That process will only get you a store credit but its better than stuck with a broken product) Did you speak with a manager nicely, most are willing to do exchanges on out of policy items.

I would personally take down your order number, it can be punched in and your personal information accessed. :/

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Review
#947413 Review #947413 is a subjective opinion of poster.
Product
Sharp Cd-dh950p Speaker System
Cons
  • Aweful return policy
Reason of review
Bad quality
Delivery Schedule  - Best Buy review
I selected my refrigerator delivery for Oct 27 the 4-8 window. On Oct 26, I received a voice message confirming the Oct 27 delivery date and window. Less than 24 hours prior to my expected delivery, I received a text message confirmation delivery on Dec 7 between...
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1 comment
Anonymous
#1244595

I continue to receive emails asking me to rate a product that failed to be delivered on 3 separate occasions. It took me three failed deliveries to cancel but you did it right, if they screw up the first time cancel the order, better yet buy products that need to be delivered somewhere else - don't even bother trying to call your way through the customer service phone numbers to get resolution, you will spend hours and hours over days, or weeks in my situation, on the phone trying to explain the problem to the next anonymous person in line who could care less about your issue.

I walked away from this with a clear impression that BB does not value their customers.

Show them this with your wallet and buy from somewhere else.

Review
#944949 Review #944949 is a subjective opinion of poster.
Reason of review
Both delivery and customer service
2.4
Details
Poor Customer Service - Best Buy League City, TX
Poor Customer Service - Best Buy League City, TX
Today I experienced some of the worst customer service I have ever received and by far the worst Best Buy I have ever been too. On Friday I went to this Best Buy looking for a laptop and after speaking to the employee I found one that I liked. It was marked clearance...
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Review
#921865 Review #921865 is a subjective opinion of poster.
Service
Best Buy Deal
Pros
  • Customer service via phone
Reason of review
Poor customer service
Loss
$60
Preferred solution
Let the company propose a solution
Tags
  • Best buy worst store ever
1.0
Details
Refrigerator Delivery never showed up TWICE - Best Buy review
Refrigerator Delivery never showed up TWICE - Best Buy review
On June 30th I had placed an order for a Samsung Refrigerator via bestbuy.com, due to some reasons I had to call the customer service rep to finish my order. All the weekends were booked for delivery therefore I had to settle for Friday 07/05/16 between 4 - 8 pm. On...
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Review
#883043 Review #883043 is a subjective opinion of poster.
Cons
  • Undelivered appliance
  • Very rude customer service reps
  • Cannot track delivery truck
Reason of review
Problem with delivery
Loss
$2500
Preferred solution
Let the company propose a solution
Tags
  • Not Delivered Order
Do Not Buy Televisions Manufactured by SAMSUNG, Sold By BEST BUY!
I bought a SAMSUNG television from BESTBUY online and when I opened it, the screen was cracked. When I went to BESTBUY to return it (with the receipt), I was told that they couldn't exchange it because it was after the 15 day return period, even though I purchased the...
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5 comments
Anonymous
#1570208

do not consider Sears.. I have been without a working refrigerator for almost 4 months while they are trying to find a battery. Customer service is a thing of the past....

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Featured
Review
#881491 Review #881491 is a subjective opinion of poster.
Cons
  • Will not accept responsibility and make it right
  • Broken merchandise
  • Having my time wasted
Reason of review
Defective, Poor Customer Service, Blame Shifting and Wasting my Time!
Loss
$417
Preferred solution
Full Refund, Credit or Replacement
Tags
  • Best buy worst store ever
  • Best Buy Customer Service Nightmar
  • Samsung Won t Make It Right
  • Don t Buy A Samsung From Best Buy
  • Stop Bad Customer Service
2.7
Details
Best Buy Samsung Electronics Tv Review from Chicago, Illinois
Purchased the unit a month ago. Purchased extended warranty. While viewing my favorite program the unit popped loudly. Powered down waited a few minutes. Powered back on larger rainbow lines. Two tiny black spots with spider lines. Brought the unit in my local BB. I...
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Review
#860536 Review #860536 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Reason of review
Bad quality
1.6
Details
Ongoing problem with Best Buy and Samsung
Samsung refrigerator has had 5 service calls and still is broken. It is a $3000 refrigerator that neither company will agree to replace even partial payment. Water leaks from door dispenser and sides of refrigerator are expanding. I can no longer move the...
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2 comments
Anonymous
#1163092

Mine, model RFG298HDRS/XAA leaked water all over hardwood floors destroyed my recently renovated whole kitchen floor cupping boards and swelling subfloor

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Review
#839932 Review #839932 is a subjective opinion of poster.
Product
Samsung Electronics Refrigerator
Cons
  • Customer service does not exist
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund