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We bought a fridge,stove, microwave, washer and dryer. I was told it would be delivered and all installed. The installer said he could not put the stove in due to no safety bracket. I asked if he could at least level it out. He did not! Then he said the fridge would...
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Review
#1655719 Review #1655719 is a subjective opinion of poster.
Pros
  • In store customer service was awesome
Cons
  • Failure to disclose product details before purchase
Reason of review
Problem with delivery

Best Buy in Los Angeles, California - Incomplete installation

1.0
Details
We ordered a stove, fridge, washer, dryer and microwave. The guy says the fridge doesn’t fit by maybe 1/2 cm. And he doesn’t install microwaves! So I was left with a disconnected fridge uninstalled microwave and a stove they could not put in as well due to no safety bracket. My food melted while I leveled the fridge myself, and had to plug everything in so I could put my food away! Very frustrating! For a small female the fridge is not easy to move in and out! Now I have to find someone to install a microwave, wish I was informed prior to!!!
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Review
#1655571 Review #1655571 is a subjective opinion of poster.
Pros
  • In store customer service
Cons
  • Delivery and install

Best Buy in Snellville-Grayson, Georgia - Horrible service

1.8
Details
I purchase the kitchen appliance package from best buy in May during memorial day sale. my appliances were not delivered to me on the scheduled day as i the delivery truck broke down. Then i was rescheduled next week. i waited the entire day for the truck to come and no one came. This happened Five times at least to a point i had to miss my work for all those days that i was waiting for my appliances not to mention that i did not have a stove to cook, no microwave and no dishwasher. The store manager said its the delivery service that is responsible for it. Finally I got my mechandise near labor day week. Poor service. Very disappointing. No one take responsibity ones they get our money. Did get $75 in gift card.
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Review
#1655377 Review #1655377 is a subjective opinion of poster.
Pros
  • Store proximity
Cons
  • Not responable
Reason of review
Poor customer service
Loss
$980
1.0
Details
It has happened twice with me that theor salespeople would lie to the customer just to sell the product at the moment. The first time I told the salesperson to help me buy a cheap laptop that can last me for 2 years and can still perform all basic functions of a...
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Review
#1654791 Review #1654791 is a subjective opinion of poster.
Cons
  • Dishonest staff
  • Worst first laptop buying experience
Reason of review
Poor customer service

Best Buy in Tampa, Florida - No delivery. Confused wharehouse

2.3
Details
Suppose to have a delivery Monday September 9 no show. Tuesday the 10 th no show. Thursday the 12 wrong delivery truck drivers not certified in gas installation Waited Friday the 13th for a call for a delivery date. No call. This for two washer and drivers pedestals.
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Review
#1653181 Review #1653181 is a subjective opinion of poster.
Service
Delivery Service
Pros
  • Manager service sales
  • Very upset
Cons
  • Failure to deliver order
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Price reduction
Tags
  • Rescheduling
  • Deceptive Delivery

Best Buy in Ahmedabad, Gujarat - Return mobile

1.0
Details
I purchased nokia 1100 but in order i got samsung mobile
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Review
#1652620 Review #1652620 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue

Best Buy in Southwest Dallas, Texas - Lying to customer

3.4
Details
Purchased washer 9-9-19 from store in cedar hill Texas. Given installation window 9-11-19 7am to 1. Told installer would call ahead of time. Requested they would arrive earlier in the day. No call returned by installer. 10 o’clock called store. 15 min hold time to find out they rescheduled after I waited 7-10am for nothing. Rescheduled for 9-12-19 7-1. Why can’t they call, they had 2 numbers to make contact as well as an email. Asked to speak to appliance manager Ashley. Guess what, she wasn’t available. Web site doesn’t reflect an appointment. This reminds me why I don’t shop there to often. Lousy lying and incompetent. Will see if they show tomorrow.
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Review
#1650848 Review #1650848 is a subjective opinion of poster.
Pros
  • Wide variety of electronic products
Cons
  • Failure to delivery install as agreed
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Poor Delivery
1.3
Details
My name is randy demumbra I live at 8016 regency drive Nashville tenn. If you like you can go look at the amount of stuff I have purchased thru your stores over the years early this year I purchased a laptop for my grandson. a few months fter the purchase something...
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1 comment
Anonymous
#1748123

Try origin pc next time.i spent 3k self built zero problems. Lotta funny things going on in big corps.

Ive had all my orders cancelled for xperia 1 for 3 months still trying to buy it.

Best buy held my money for over 30 days to refund it saying to many orders said they had it in stock! Pure lies.

Review
#1650435 Review #1650435 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$2400
Preferred solution
Let the company propose a solution
1.0
Details
I talked to a Best Buy rep at the store about buying a home security system and having the Geek squad install it along with mounting a TV on my wall. The rep at the store said the Geek rep would contact me so we could work out the the details of the items needed and...
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Review
#1648866 Review #1648866 is a subjective opinion of poster.
Service
Best Buy Security System Installation
Cons
  • Geek squad did not honor appointment or offer solution
Reason of review
Poor customer service

Best Buy in Tucson, Arizona - TV not working

1.0
Details
No answer with cutomer service
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Review
#1647514 Review #1647514 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Selection and pricing
Cons
  • Length of time to correct their mistake
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Let the company propose a solution
Tags
  • Defected