filters
state:
Show
city:
Show
product:
Show
I purchased a new, unlocked, AT&T compatible Samsung Galaxy 6 from Best Buy not realizing it wasn't carrier certified, and it arrived without the standard Samsung or AT&T software. It looked like the software was written by one of the assembly line workers and has no...
Read more
Anonymous
Anonymous

What! This doesn;t make sence. It's AT&T compatible, but AT&T won;t accept it!

2.7
I liked
  • Original offered price
  • Fast and free shipping
I didn't like
  • Lack of full disclosure
  • Failure to disclose product details before purchase
  • Finding out after the buy
#1128855
Reply to reviews
I will never shop at Best Buy again. We purchased a Sony television about two years ago from the store at Lindbergh Plaza in Atlanta. We decided to also purchase the two year protection plan that they offered through Geek Squad. Recently the TV started having a few...
Read more
1.0
#1128499
Reply to reviews
Had a Chest Freezer delivered. They came 3 hours earlier than the appointment time frame. The box did not contain the screws to attach the wheels. To get new screws takes 10 days. To get another Freezer takes 9 days. No one could give me a date when it could be picked...
Read more
1.7
I didn't like
  • Length of time to correct their mistake
#1128088
Reply to reviews
Best Buy - Refuse to give the price price was on teg,
1/1

Best Buy - Refuse to give the price price was on teg,

Best Buy
#1098144
They refuge me to give price that was on the teg,and honestly one of the employee show me that item and telling me that is good one to buy when i go to pay the cashier refused to sale
Comment
Show

Frustrating Best Buy return policy

Best Buy
#1079698
3.0
Details
Unable to return five sealed Cd's purchased as a gift beyond the 15 day original purchase date. Contacted BestBuy.com and representative said he couldn't issue refund or return because of return policy. I went up the management level and team leader still denied return. Stuck with 5 brand new CDs I'll never use.
Comment
Show
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Website

Best Buy - Execellent employee

Best Buy
#1078151
4.1
Details
We had a really good service. His name was Jacob Coleman.Even though he was waiting on us. He was still answering questions for other customers. And he had a good attitude. Working with the public can be exhausting.And I thought that he was doing a good job.
Comment
Show
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Best Buy - Return

Best Buy
#1074663
3.8
Details
Bought a phone late afternoon,returned as purchased early next morning(less than 24-hrs) never having opened. Was charged $35.00 restocking fee. Just how much time and man hours it takes to look inside,see all is well and place back on shelf. CONSUMER RIPOFF!
Comment
Show
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
DO NOT SHOP AT THIS LOCATION FOR HOLIDAY GIFTS!! CUZ RETURNING ANY UNWANTED ITEM IS GOING TO BE A NIGHTMARE. THE ASSOCIATES, AS WELL AS THE MANAGERS ARE RUDE AND YOU WILL HAVE ISSUES RETURNING YOUR ITEMS. SHOP AT THE HARTSDALE STORE, IF YOU HAVE TO OTHEREWISE AVOID...
Read more
1.0
I didn't like
  • Dysfunctional system
#1127859
Reply to reviews
Best Buy - Terrible service and planning
Best Buy - Terrible service and planning
I preordered the Xbox One X on 10/20/17. I live about 5 minutes from my local Best Buy store, so instead of chancing anything with the shipping, I select "Store Pickup". I received a confirmation email stating that it wouldn't be ready until 11/7/17, and that...
Read more
1.0
#1127745
Reply to reviews
I preordered the XBox One X Scorpio Edition back in August when they were first accepting preorders. Chose to do in-store pick up for the system so I wouldn't have to worry about it getting delayed in shipping. Well I'm still not getting my system at tonight's midnight...
Read more
#1127233
Reply to reviews
dont waste money on queek squad warranty- while in theory its good for a major apppliance but my experience is if you need to use the appliance (like a washing machine) and cant afford to wait three months for them to fix it its not worth it. Theyve been out several...
Read more
1.3
#1126459
Reply to reviews
I purchased a laptop from Delware and they told, I can return/exchange it in any best buy store in US, when I went to return it to Best buy in Virginia they are not accepting it. I called Delware store customer care and they are not able to help. They are saying I need...
Read more
#1125587
Reply to reviews
The worst part about this is that these fools did this to me TWICE! I sit here livid, because my ovens are NOT going to be installed tomorrow. Back story: I bought a new set of double ovens, they were supposed to fit perfectly - well, the installation team jerked me...
Read more
3.9
I didn't like
  • Installation team
  • Getting no service
#1125271
Reply to reviews
You need to help Best Buy get out of 1996. I purchased a dishwashwer online. Hello, it's 2017. I was given three different appointments. None were correct. I had to call but was given five different answers. I have wasted a total of 9 hours trying to get this...
Read more
1.3
#1125091
Reply to reviews