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Ordered brand new laptop at bestbuy.com and rec'd a plain brown (common with refurbished) box. I also ordered a new printer, which arrived in a retail box and was fine. Before opening, I immediately called to ask if they sent a refurbished laptop when I specifically...
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h.kitchener
h.kitchener

Best to always pay by credit card, not Paypal or worse debit card. You might want to verify that you didn't misread or neglect to see that it was refurbished.

1.0
Product
I liked
  • Ease of purchase
I didn't like
  • Bait-and-switch tactics
#1093344
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In early July, we ordered a dryer and refrigerator for delivery on 8/21. They confirmed our delivery, but we did not get a call that day. Despite it, I spent 6 hours at my house waiting. I heard absolutely nothing from them. I then had to call them, and they had no...
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2.6
Wyomissing, Pennsylvania
I didn't like
  • Post purchase care
  • How i was treated by customer service and manager
  • Customer service not willing to help or follow up
#1093333
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I came to a store besides Costco to buy a blue ray cd and I had my rewards card and an email that show that I have the $5 certificate...they have no way to help me get it unless I have to log in and show them the barcode for it or reprint it for them before getting...
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1.9
#1092716
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Best Buy - Empty Box as Mother's Day Gift

Best Buy
#1047027
I purchased a Tile Tracker from Best Buy as a gift for Mother's Day. It was wrapped and given to my Mom on her special day but when she opened the package, it was empty. I had been sold an empty box.
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Best Buy - Cracked screen on tv

Best Buy
#1044123
1.0
Details
I get delivered a tv with a cracked screen and opened it past a 15 day period so now I'm getting completely screwed out of the money spent for the tv and the extra protection plan. We would've been life long customers but after this I'll never buy anything from this company again.
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Customer service
Exchange, Refund and Cancellation Policy
Warranty

Best Buy Setup Service Review

Best Buy
#1026766
3.5
Details
Bought a laptop. They helped set up. Went home and password didnt work. Now they want 40 to reset. Nasty employee. I will never go back there. Staten island store
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Vizio TV Review

Best Buy
#1024633
poor customer service in store and phone.
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Hello Best Buy Team, I ordered online for a HP laptop on the 'Thanks giving day' last November and still did not received any such package from bestbuy.com. But I have been charged the amount $375.00 as it was a special deal for me on 'Thanksgiving'. Here are the...
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I didn't like
  • Did not deliver product but charged the full amount
#1092643
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I purchased the new samsung 8 plus from the store in the mall in Whitehall, Pa 18052. The store manager Ryan sold us the 10.99 service plan his exact words when we purchased the plan covers cracks, damage, lost or stolen phones. We of course purchased the plans on both...
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1.0
#1091925
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I ordered a Samsung 55" TV from their website 21 days ago. My card was charged appropriately 2 days later. Delivery was scheduled BY BEST BUY and I received email and text confirmations. No one showed up and I was not contacted. I have tried to call several times and I...
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1.0
I didn't like
  • Stole my money
  • Attitude of phone support
  • Waste of time on many phone calls
#1091883
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I wanted to express my disappointment in the service warranty we purchased from Best Buy. Back in February of 2017 the expensive SS LG refrigerator in door ice-maker stopped working. I opened a ticket which was never processed. I called back after 6 weeks to check on...
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3.5
I liked
  • Lg refrigerator when it was working
I didn't like
  • Poor customer service documentation and timing response
#1091708
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After receiving a message through your automated phone service that my item was available for pick-up (expected date). However I received an e-mail saying my purchase was delayed when I got home after driving 10 miles to the store. I needed this item for upcoming...
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4.0
I didn't like
  • Guranteed pick-up date
#1091378
Reply to reviews
I've shopped at Best Buy for a lot of years however, there return ploicy is brutally harsh. If you return three items over any period of time, they will black ball you, and not allow you to return the product. They won't even allow you to replace it with anything else....
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3.5
#1091132
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I purchased a membership via Best Buy branch (Orangeville, ON) on 28th of July to get 2 x TV brackets installed. At the point of registering, I was not told of a minimum 12 month requirement to be with the membership. The tech was able to come and install only on the...
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1.8
I didn't like
  • Cancellation policy
#1090247
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