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Having previously purchased two Asus laptops from the store located on Lindbergh Boulevard in St. Louis, Missouri about a year ago I returned to the store two days ago (6/26) to purchase a battery charger. I explained to the sales associate that I didnt have the device...
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1.0
I didn't like
  • Entire experience
#1067442
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I will not purchase anything else from Best Buy because I purchased a brand new HP printer and PC yet the printer did not work!!! It kept displaying an error message of a paper jam when there was no paper in the tray!!! We were on the phone with the Geek Squad for a...
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Anonymous
Anonymous

did you get a protection plan or you just wanted to *** about it? you do understand sometimes thats how electronics work or are you new to this?

2.1
#1064620
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I experienced similar horror with Best Buy's delivery and installation service that many others have experienced. I ordered a new refrigerator, electric range/oven, and an above the range microwave from Best Buy. Big mistake! It took 2 service calls to get my new...
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I didn't like
  • Delivery and installation
  • Delay issue resolution
  • Very rude customer service reps
#1064311
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Best Buy Setup Service Review

Best Buy
#1026766
3.5
Bought a laptop. They helped set up. Went home and password didnt work. Now they want 40 to reset. Nasty employee. I will never go back there. Staten island store
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Vizio TV Review

Best Buy
#1024633
poor customer service in store and phone.
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Best Buy Shipping Service Review

Best Buy
#1023724
Need two Nexus 6P phones serviced..No help from customer service..Won't send shipping address or label...Frustrating customer service *** or ignorant people employed there...Disgusting!
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Short Review on February 28, 2017

Best Buy
#1014702
Worst retailer ever as far as telling consumers the truth. There is no star available for them. Zero out of five is not even a fit.
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I called Best Buy to check to see if a particular camera and quantity was in stock. Instead of checking the inventory and letting me know they transfer me to Best Buy business. I know from experience that Best Buy for business is terrible. I just wanted to 1. see if...
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1.0
I didn't like
  • Service
  • Inventory
  • Assistance
#1063130
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I have bought a Power Bank 1000 mAh through the BestBuy.ca and I didn't notice that the item was sold by the Best Buy Market Place. I have received the Power Bank and I took it out to check. It is so heavy and it is not suitable to travel. Then I put it back with the...
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Anonymous
Anonymous

its the same thing on amazon and any other retailer that offers 3rd party,be smarter next time,no secrets.

#1058465
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Delivery window of 4-8 pm EST. No show, no communication from driver or anyone else at Best Buy. Dispatch closed no help available. 6 phone calls to customer service line. No resolution. WHY HAVE A CUSTOMER SERVICE PHONE NUMBER IF YOU CANT DEAL WITH THE PROBLEM. It is...
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#1057400
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Had a salesperson help me choose a tv because I am not knowledgeable. Got it home and set up only to find out it didn't have a web browser that I specifically requested. Online customer service said they would bring a new tv to my house, but the store refused to honor...
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Anonymous
Anonymous

Hopefully u used a credit cardDo a charge backThat'll get their attention

PostalUPS67
PostalUPS67

Sounds like a personal store issue. My best buy is excellent and never has a "kid" as a manager.

2.3
I didn't like
  • Sales people no knowledgeable
  • Misrepresentation
  • Phone personnel rude
#1055416
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I've been a client for many years and I've been at this store many times. But this time the customer service was terrible. I just had to return an item that bought online as a gift ! But the Assistant "DIVA" Manager called Mayra, made it difficult and complicated. You...
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1.0
#1055173
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I purchased at the store for shipment to house. After 1 week after was suppose to arrive went to website to track order. First not recognize my email address so had to reset password. Tried to reset password - said not recognize email address (again) and had to create...
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3.2
I liked
  • Price
I didn't like
  • Shipping to home unable to track
#1054932
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Yesterday I went to the Mt Laurel, NJ Best Buy in order to replace a TV. It has been 9 years since I last bought one so I was in need of assistance. There was not a single associate in the area. The only other human was another customer who had to climb a rolling...
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1.0
I didn't like
  • No service
#1054767
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