Having previously purchased two Asus laptops from the store located on Lindbergh Boulevard in St. Louis, Missouri about a year ago I returned to the store two days ago (6/26) to purchase a battery charger. I explained to the sales associate that I didnt have the device...Read more
I will not purchase anything else from Best Buy because I purchased a brand new HP printer and PC yet the printer did not work!!! It kept displaying an error message of a paper jam when there was no paper in the tray!!! We were on the phone with the Geek Squad for a...Read more
I experienced similar horror with Best Buy's delivery and installation service that many others have experienced. I ordered a new refrigerator, electric range/oven, and an above the range microwave from Best Buy. Big mistake! It took 2 service calls to get my new...Read more
I didn't like
- Delivery and installation
- Delay issue resolution
- Very rude customer service reps
Best Buy Setup Service Review
Bought a laptop. They helped set up. Went home and password didnt work. Now they want 40 to reset. Nasty employee. I will never go back there. Staten island store
Vizio TV Review
poor customer service in store and phone.
Best Buy Shipping Service Review
Need two Nexus 6P phones serviced..No help from customer service..Won't send shipping address or label...Frustrating customer service *** or ignorant people employed there...Disgusting!
Short Review on February 28, 2017
Worst retailer ever as far as telling consumers the truth. There is no star available for them. Zero out of five is not even a fit.
I called Best Buy to check to see if a particular camera and quantity was in stock. Instead of checking the inventory and letting me know they transfer me to Best Buy business. I know from experience that Best Buy for business is terrible. I just wanted to 1. see if...Read more
I have bought a Power Bank 1000 mAh through the BestBuy.ca and I didn't notice that the item was sold by the Best Buy Market Place. I have received the Power Bank and I took it out to check. It is so heavy and it is not suitable to travel. Then I put it back with the...Read more
Delivery window of 4-8 pm EST. No show, no communication from driver or anyone else at Best Buy. Dispatch closed no help available. 6 phone calls to customer service line. No resolution. WHY HAVE A CUSTOMER SERVICE PHONE NUMBER IF YOU CANT DEAL WITH THE PROBLEM. It is...Read more
Had a salesperson help me choose a tv because I am not knowledgeable. Got it home and set up only to find out it didn't have a web browser that I specifically requested. Online customer service said they would bring a new tv to my house, but the store refused to honor...Read more
I didn't like
- Sales people no knowledgeable
- Phone personnel rude
I've been a client for many years and I've been at this store many times. But this time the customer service was terrible. I just had to return an item that bought online as a gift ! But the Assistant "DIVA" Manager called Mayra, made it difficult and complicated. You...Read more
I purchased at the store for shipment to house. After 1 week after was suppose to arrive went to website to track order. First not recognize my email address so had to reset password. Tried to reset password - said not recognize email address (again) and had to create...Read more
Yesterday I went to the Mt Laurel, NJ Best Buy in order to replace a TV. It has been 9 years since I last bought one so I was in need of assistance. There was not a single associate in the area. The only other human was another customer who had to climb a rolling...Read more
I didn't like
- No service
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