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Went to store Friday at 7:30pm. Store was NOT busy. The one and only store employee in TV's said he'd be back "in a minute". He never returned. No one else available. Another employee was wandering thru, but said he wasn't a salesman and couldn't help, although he wore...
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1.0
I didn't like
  • Crappy customer service
  • Rude customer service staff
  • Rude salesman
#1037619
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I purchased a 1600.00 refrigerator that I saw in the store which had no dents, dings or blemishes at all but the product that was delivered was NOT what I saw and purchased. I immediately contacted Best Buy store # 1412 Garland TX. And advised that both doors had marks...
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Anonymous
Anonymous

Time for Small Claims Court - the threat itself may get you results.

1.0
#1036096
Reply to reviews
Two weeks ago I purchased a dishwasher and scheduled an installation. The install was rescheduled - without anyone telling me - because they could not locate the dishwasher in the warehouse. I rescheduled install to a date that worked for me. That install was cancelled...
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2.4
I liked
  • Salesman
  • Salesman ok
I didn't like
  • Poor communication between store and delivery company
#1035296
Reply to reviews

Best Buy Customer Care Review

Best Buy
#1006586
3 days late with credit payment related to snow storm and have been receiving non stop phone calls all hours of the day, 8 am on Saturday, 6-7 times during the day with a message to call about my account. Are you kidding me? If I knew I would have to put up with this I would never have bought anything from them. After I pay this item off will never buy from them again! Fed up with Best Buy!
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Delivery Service Review

Best Buy
#1003540
1.0
I got a order and i didn't get the power cable i called them was with them on the phone for hours and nothing they didn't help me and didn't care and im a elite plus mamber
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Best Buy Manager Review

Best Buy
#1003294
I went to Best Buy today at 5:30 in la masa store and there was a super vaser named Nick is a bad person has a very bad way to talk and trade us very bad and I never will go there , me and all my family . I ask the Best Buy management to take care about this problem.
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Short Review for February 03, 2017, Pc_order_processing

Best Buy
#1002202
Online difficulties on their website had to redo twice and still order was wrong and had to cancel. While canceling I got dropped after being on the phone 15 minutes and had to start all over again. Finally cancelled the order.
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Today I bought an Insignia BT speaker on sale at Best Buy, Miami Beach. I took it home and tested it. Sadly, the item was so poor in quality I decided to return it and tty another brand. I had paid with my debit card. I was informed that the money would take 3-5...
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Anonymous
Jess Mariano

While he might have been better and more polite. Most retailers take 3-5 business days for the return to post to your bank. It's pretty well known but he should've been more...

#1034853
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I was given a new HP laptop for my birthday. It never even turned on. When my children tried to return the gift they bought me Best Buy refused to take it back. Apparently they missed the return date by 1 day. It was 15 days after they bought the computer. If they do...
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Anonymous
Anonymous

$178.00 later my laptop repair service fixed the problem and now it works. Best Buy does not stand by there products or even care about the consumer. Since it was repairable...

insgeek2000
insgeek2000

Well Anonymous maybe you're dishonest and return things you damage but I'm not. I didn't have the receipt to return it. I had to wait for the one of my adult children to hav...

1.5
#1034125
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You just close y account due to inactivity without notice or giving me any warning or chance to keep it open. You just close in as I didn't use it.. I had a great credit with you, over 12 years as a customer and thousands of money spent. I was going through a divorce...
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Anonymous
Anonymous

Best buy as well as any other big box store uses a third party vendor to issue credit.The third party vendor is whom you should be complaining to.

Anonymous
Anonymous

Best Buy doesn't issue credit, nor do other big box stores. The card you have is issued by an independent credit company.Look at the back of the card, and you will find the na...

I didn't like
  • Account not being reopened
#1033971
Reply to reviews
Bought a $500 computer from their store. Two months later the computer wouldn't work. Took it into best buy for them to look at and they said the hard drive is bad. They told me if I wanted the computer fixed and all my data backed up I would have to pay $100. I...
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Anonymous
Anonymous

You will get the same thing at literally any retailer. Unless you purchase an extended warranty they are not obligated to fix your computer for free lol.

Anonymous
Rug burn

Yes free *** equals virusesWelcome to the real world

1.0
I didn't like
  • Being sold a junk computer
#1033359
Reply to reviews
Best Buy was suppose to deliver a tv to me after 415 pm they called at 8 am saying they would be there at 830. They said when I set up the delivery it would be after 415. The guy called to come at 4. I told him I wouldn't be there until 415. They canceled my delivery...
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1.9
#1033062
Reply to reviews
I bought windows10 copy USB from Dearborn ,MI store , because my PC has crashed , when I tried to load it to my computer it did not work I think because they sold me the wrong version of windows ,i took my computer to the store and the supervisor at the Geeksquad by...
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Anonymous
Anonymous

I mean any version of Windows would load normal. Bout in safe mode would be a start but you seriously need to do some simple Google searching before you start anything like th...

rollo2016
rollo2016

First of all, If you paid $128 you probably overpaid at Best Buy. However, you leave out alot of pertinent info regarding what, if anything happened for you to want to install...

1.6
I liked
  • Geek squad
I didn't like
  • Aweful return policy
  • How i was treated by customer service and manager
#1032830
Reply to reviews
I brought back a Digital TV antenna. I wanted to exchange it for a different kind because it was not working. I did not have my receipt but I was not asking for my money back I only wanted to exchange it for one that would work. I had purchased it in the last 60 days....
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Anonymous
Zara Fogel

It does suck that it was defective and he should've been more polite to you but considering you opened it and had it for at least 60 days its outside of their return/EXCHANGE ...

Anonymous
Anonymous

I hate it when people call me hidden resting places.

#1031887
Reply to reviews