Filter by rating :
filters
2.5
Details
I went to Best Buy 7/26/18 in Tallahassee, Fl. On one bothered to help me. Asked one girl who just walked away and another guy just smiled at me . No assistance, no help, no business. If this was my store, I'd fire the lot. Imagine how much money is walking out the...
View full review
Review
#1313790 Review #1313790 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Unwillingness to help
Reason of review
Poor customer service
Preferred solution
Hire motivated sales people and remove disinterested sales clerks
Tags
  • waiting
1.0
Details
Bought an HP ENVY x360 from Best Buy that had numerous hardware problems straight out of the box. The "Geek Squad" wanted to take two weeks to send it to Kentucky for "diagnostics" and could not promise that the machine would be fixed. Couple of problems with this:...
View full review
Review
#1309401 Review #1309401 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Cons
  • Customer service not willing to help or follow up
Reason of review
Poor customer service
Preferred solution
Replacement of laptop that was defective from manufacturer.
I went to BestBuys to purchase a vacumn and a computer what a fiasco.The first girl had helped a customer she looked us right in the face and went to someone else and waited on them. After about 10 minutes a guy comes along and she must have said something to him...
View full review
Review
#1305710 Review #1305710 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
OUR FAMILY PURCHASES MANY PRODUCTS FROM BEST BUY AND THE SERVICE HAS ALWAYS BEEN GOOD. I HAVE NOTICED THAT SINCE EMPLOYEES DO NOT RECEIVE COMMISSION, BEEN A LONG TIME I KNOW, SOME EMPLOYEES ARE NOT VERY HELPFUL. YESTERDAY WE HAD TO RETURN A NEW FAULTY ROKU PLAYER. WE...
View full review
Review
#1304227 Review #1304227 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
1.0
Details
I had a very, very, very, very best experiences ever with the best buy. I bought a washer and dryer a month ago. My delivery was set up for the 5th of the July. First, they had my address incorrect even though I provided the correct address to them. They rescheduled it...
View full review
Review
#1303735 Review #1303735 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1500
4.6
Details
My card got declined my account got put on hold because they thought it was a fraud charge.I called customer service for support and the said they would fix it and take the hold off of my card I waited a few minutes and tried again and it still didn't work. I was very...
View full review
Review
#1301408 Review #1301408 is a subjective opinion of poster.
Product
Best Buy Credit Card
Pros
  • Electroics
  • Electronics
Reason of review
horrible service
4.0
Details
If you buy something from them, and it breaks, just bring it back and they will replace it. Did you lose your receipt? what's your phone number? ok. Cool. We don't have the thing in stock anymore? take a similar product with a similar value. Too big to fit in your car?...
View full review
Review
#1301147 Review #1301147 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Warranty and customer service
  • Appliance
Cons
  • Computer repair services
Reason of review
Good customer service
Tags
  • Warranty And Customer Service
Don't use Best Buy at all for Appliances....they delivered something that was completely dented and not acceptable. Called to reschedule and was told they wouldn't be able to help for over 24 hours because it was still on the truck, even though the delivery guy was the...
View full review
Review
#1300984 Review #1300984 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Best Buy Price Match Guarantee is a Sham
Best Buy Price Match Guarantee is a Sham
Contacted my local Best Buy store in Gilbert, AZ (San Tan store) to ask them if they would price match a Jitterbug 5.5" smart phone that I found at Sears for a lower price but was told that the product numbers were different (Best Buy vs Sears) and therefore they could...
View full review
2 comments
Anonymous
#1742857

Best buy price match policy is a total sham. Very limited and almost anyone out side the 4 or 5 major retailers listed will be turned down. Their Best Buy will not be beat is total BS!

View more comments
Review
#1298617 Review #1298617 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Did not like that best buy refused to price match sears
Reason of review
Pricing issue
Loss
$62
Preferred solution
Let the company propose a solution

I’ll never buy anything here again | Best Buy review

1.0
Details
I’m disabled and recently had a bracketron phone holder break after 6 weeks and they refused to return it. I then had to buy another one for $42 so that I could go to work. I’m canceling my Best Buy credit card and will never shop ever again at this piece of crap company.
View full review
Review
#1298590 Review #1298590 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy