Best Buy Reviews and Complaints
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Best Buy is stealing from trusting customers!
What you should know when you let Best Buy "get the pc ready for you" With E-Machine or Gateway, There is not anything to get ready for you. They are ready to buy, take home and set up. They already come with a trial version of virus protection. They are also charging you for 2 virus programs, that do not get along with each other. Consumers are being told that Best Buy has to get it ready, and they are lying. They are charging up to as much as 200.00 for this service. Whats worse, they are charging you 50.00 to make a back up copy of the operating system. All you have to do is look in the start menu and create your own with the touch of a button. Best Buy is laughing at you all the way out the door "what a sucker" is exactly what they are saying. Trust me, I hear this over and over.
Steve Azerela Brookfield Rude manager | Best Buy review from Milwaukee, Wisconsin
Went to Best Buy store in brookfield to ask for repair on a DVD player I bought expensive service plan for. I am being told to wait a minimum of 3 weeks to get it back. I asked to talk to the manager and get explanation of why I paid so much money for a plan and have to live 3 weeks without something I use every day. He is telling me to read the contract. I hand him over the contract and ask politely to show me the section in there that says that I am not to expect any commitment for a repair. His answer - figure it out yourself or ask your manager to. I am asking for his name so I can file a complaint with BBB, he is telling me he is not going to give it to me and I should just go and if I am not happy, maybe buy a new DVD player instead what a commitment, what a manager focused on the welfare of his customers and that service plan, what a ripe off.
Best Buy ( ya, right ! )
I will not be shopping at Best Buy any longer.They do not offer cash refunds. I ended up going to that store 3 days in a row with problem with a PC game I bought, it wouldn't play in my PC, I returned it, but they said only store credit.I found another game, brought it home, it wouldn't play ( my computer's only 3 yrs. old & plays other games completely fine ).On the 3rd day I tried to find something else, but couldn't find anything I wanted.No cash refunds & you have to use the store credit right then & there.
I had a dishwasher installed by Best Buy in May of 2007. The first flood to my kitchen occured in June - - fortunately I came home fairly early in the leak and was able to shut the water off. The same service man came out and "fixed" the problem the next day....
Best Buy Installation
Best Buy Sham
I took my home PC to best Buy for repair (because I bought it there along with thousands of dollars in other purchases). The computer would power up but nothing showed up on the screen. I was working two full time jobs and did 60 college credits in one year soooo was kindaaa busy. They finally told me to come pick it up or they'd junk it. I paid the repair/eveluation bill but declined a few other "suggestions" just like when you get your oil changed. I got it home, plugged it in.. Nothing. It was EXACTLY like it was prior to taking it in. Best Buy said "its been too long, repairs can't be warrantied that long," even though it had only left their store that DAY. They refused to do anything without an additional repair/evaluation fee of about 70 bucks. I told them to take a leap. I went to Electronic City fully prepared to buy another computer and while shopping for one, their repair folks came and got me telling me it was a loose video card and it works fine. They charged me zip.. zero.. nada...Its still working fine to this day. If I ever but something puter-ish again, it won't be at Best Buy. I spent thousands there... big screens.. surround sounds .. digital cameras.. PDAs.. yada yada.. hope they enjoyed the 70 bucks, it'll be the LAST DIME they ever get from me. BTW, I called their store manager, corporate on and on. I basically got told to *** off (but they were tossing my salad nicely while they did it). Need more info? e-mail "firstname.lastname@example.org" I hope I'm not being overly vague on how I feel about them.
Best Buy Manager
Best buy not best price as advertised
Local Best Buy would not price match Sears on Appliances I tried to purchase LG Steam Dryer from Best Buy in Mt. Laurel NJ,. I was treated rudely whenI asked to Match Advertised price at Sears for same unit delivered and installed..Customer service would not give me to store manager instead I was told to call 888-bestbuy. I was told at that number that pricing was at the discretion of Store Manager. In short I believe that the local store was actively trying to avoid the issue by not letting me speak to store manager. I believe that the chain should adhere to their advertisement claims.
PISSED OFF | Best Buy review from Franklin, Louisiana
I bought a new pioneer car stereo in the San Angelo Texas store. Not only does it not work but the store & installers have been no help. The manager of the store , installers cant even set the clock. What happen to standing behind what you sell? I spent 1800.00 to buy & have installed. Ive been in this store where peaple are standing in line pissed. The manager shys away from any problems. i will never buy from worst buy again. I will go local where they stand behind what they sell. bigger aint better. pissed in San Angelo Texas.
Screwed by Geeks! | Best Buy review from Cumming, Georgia
My computer stopped working. I spent over $300.00 at Best Buys and still my computer would not connect to internet. The Geek who serviced my computer withheld very basic information that could have saved me a lot of money.(things I could have done myself like INSTALL my OWN CD) They wanted me to return for a NIC card (which I did not need) which would have cost another $100.+ with the installation. I chose to go to a private business and it was repaired that afternoon. I will NEVER give Best Buy any more money. The GEEKS suck!!!!!
Best Buy Installation
Irrational restocking fee | Best Buy review from Chicago, Illinois
I was charged a restocking fee for returning a camera to Best Buy even though I had purchased a more expensive camera a few days after I had purchased the first camera. I did not have the first camera with me at the time of the more expensive camera purchase. I had all receipts to prove the events but no one cared. I also wrote the company a detailed email explaining my dissappointment with this type of policy. No response has ever been received. My last purchase (a $1600 laptop computer) was from another source because of $15 of not caring.
Best Buy....What a Joke...Never Again!
Just wanted to share my experience at Best Buy, Bay Parkway, Brooklyn, NY. I recently purchased an all in one printer, (brand name not important), from Best Buy. When I attempted to set up the printer, I received an error message indicating that the printer didn't recognize the ink cartridges. I noticed that the black cartridge was leaking, and that it was probably damaged in shipping. Logic dictated that replacing the damaged cartridge would probably solve the problem. I called "Customer Service" at Best Buy, and was advised to bring the unit back to the store. When I arrived at the store, there was a line of approximately twenty people...also waiting to return/exchange products. It took me approximately one hour to present my printer. After approximately another ten minutes.....I was handed a refund receipt. The "service" person didn't even ask if I wanted an exchange.....but assumed I wanted the refund. (Did I mention, that there were approximately fifty people behind me in that line? What did Best Buy do, charge them rent?) My wife wanted to buy another unit...guess what...the checkout line wait was also approx 20 minutes. Needless to say, I didn't wait....to buy another "bargain". I figured, the time I wasted travelling to Best Buy and waiting on their "Customer Service" line...negated any savings on the printer they sold me. A word of advice to the buyer.....if you seek expedient "customer service", Best Buy, Bay Parkway, Brooklyn, NY is not the place to shop.
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