Best Buy Reviews and Complaints
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Best Buy- No Match
I’m writing to convey a situation that was extremely dissatisfying regarding my purchase of a new HP HDX notebook from Best Buy.com. This particular notebook is very new, large (20-inch screen!) and expensive. Best Buy has not been willing to stock them in-store so I made the purchase through their .com service. I’ve never used their .com before, but have made many large electronics purchases in-store, I use my Best Buy credit card and I am a member of Best Buy’s Reward Program. I’ve bought several thousands of dollars of equipment from Best Buy including video and still cameras, TV’s, a surround sound system, a portable DVD player, an automotive cd changer and installation, and numerous smaller items. Here’s my order: HP HDX- $2,999 Extended Warranty- $456 Tax- $215 Total- $3,600 Before I received my purchase I discovered that B&H photo (New York City) had the same model for $2,399; $600 less retail! I called to cancel my Best Buy order, but it was already shipped. When my computer arrived, I took it unopened to my local Best Buy (Orange Park, FL) with the online price from B&H. It is also worth noting that I also printed ads from Circuit City and CompUSA, both local Best Buy competitors and both $300 less for the retail price. I began my attempted price matching with the ad from B&H. I was told that they are not local competitors and as such Best Buy would not match. My final attempt was to show them both the Circuit City and CompUSA ads for a matching of $300 on the retail price. Now the rep.’s story changed to state that Best Buy.com does not price-match. She said it was plainly indicated on my invoice though she was not able to show me this. They absolutely refused to match the price. I had to leave the unopened computer and get a refund. As a final insult, they would not refund my measly $20.00 shipping charge stating that it is not their fault that I do not want to pay so much more for a computer. Luckily I’ve saved quite a lot since B&H can not charge tax and does not offer extended warranty in Florida. Here’s the final tally: Best Buy total: $3,600 B&H: Computer: $2,399 Shipping: $40 Tax: $0 Warranty: $0 Free printer: $0 Free Windows Training DVD: $0 B&H Total: $2,440 Savings: $1,200 plus a $50 rebate, free HP printer and Windows Training DVD I’ve gained a valuable lesson and Best Buy has lost a valuable customer. I’m sharing this story with everyone I can find. Too bad all the people at work consider me the go-to-guy regarding technology. I’ll steer them all away from Best Buy. Jeff Aboumrad Middleburg, FL Jeff@naked-eye.net
Best Buy Shipping Service
Best BUY bait and switch
est Buy does bait and switch.Last week Danvers Mass store, was told the laptop i wantedwas sold out (thou on display) told saugus store had 14 still, went there same one was 100.00 more and told to bad more distrubing,was other consumers were there from everett store for another laptop that was sold out in everett store and sent to saugus and than told it was 150.00 more than ad in everett.sign said. my problem is if prices are not the same salesman should have toldall of us. and remove product from shelve. False and fraud.First impressions do always stay. very upseting
Never a Best Buy!
I dropped off a Sony DVD player on Jan. 21 2008 for repair and its still not back. Every time I call and ask to speak to a manager, its like a "Top Secret" to get a managers name let alone have one call you back. From reading all of these posts you would think there is an army of us abused customers! Why are we not picketing the stores and taking out ads stating what best buy is doing to us? I for one drive up to Minn. 4 or 5 times a year on business and plan on stopping by their corp. office and dropping off a bunch of letters to their CEO, President, and as many VP.'s as I can find!
Best Buy Manager
Compaq this... | Best Buy review from Holbrook, New York
Bought a compaq from the Commack NY store. It didn't work when I got it home. Brought it in for a replacement, was told no they had to 'repair' it. Well, 3 trips of going back and forth and no satisfaction until the 4th time and then it wound up costing me,and I had a warranty, $210.00 for repairs and the technician's 'time' for fixing it. They never honored anything in the warranty and the compaq still sucks. Went and bought a better model elsewheres.....Their customer service is the worst! Consumers beware. Do your homework.
Lack of customer service training for employees | Best Buy review from Topeka, Kansas
I had a total of 4 trips to Best Buy today - all for the purchase of a vacuum cleaner. I found the product I went there for, purchased it and went home and proceeded to put it together. However, I found that the 3 screws that were needed to put it together were missing from the package. I called the store back and spoke with the same person that originally helped me purchase the item. She said she would take the 3 screws out of the floor model and let me have them. I returned to the store and she was assisting another customer and had another store assoc. help me. He gave me 5 screws - extra "just in case I dropped one." I asked this man if this was the right size of screw and he stated that it was. I was positive it wasn't though. I went home and sure enough, it wasn't the right size. I went back to the store a 3rd time and asked the front door greeter if I could please speak to a manager. This man kept calling a manager and got no reply. Finally, this man pointed at a red-haired man and said for me to go talk with him as he was a manager. Needless to say, this was a complete disaster. This guy offered to have me go home, get my new vacuum and bring it back to the store and he would put it together for me. That was not the issue in the first place. The missing parts were the issue. Long story short, I went home and returned to the store for a 4th time, vacuum in tow, and was pointed in the direction of the return/exchange desk. The young girl behind the counter was absolutely rude and had a very snotty attitude. Folks, there is nothing good to say about this store. They have lost me as a customer for good. All the technology in the world will never take the place of good old fashioned customer service. These people are clueless. I've learned my lesson and will not give them my business from this day forward.
Sold a Tv that does not work | Best Buy review from Boston, Massachusetts
I bought a tv that after 2 weeks of purchase it stoped working. The company came to fix one time, it worked, they fixed it for a while, but it broke again. Then they came to fix it again and it worked for a little while, maybe 2 more weeks. Then it broke againg, but now they are saying that the there's nothing they could do and that all sales are final. I'm very dissapointed a their response, I want my money back or at leat a credit but they won't budge. They are no being fair.
Best Buy still waiting on freezer repair 4th trip!
Customer service sucks I've had repair guy out 3 times. The first time was just so he can look at it and say yes it needs to be fixed. says he has to order the parts they don't carry them, that they will be shipped to me. Best buy calls and wants to schedule the appointment. On the 2nd trip no parts had arrived . 3rd trip parts were replaced today. get home from the grocery store and it's still not fixed. The Freezer door won't open as it's still not fixed now I have to wait another week this will be the 4th week now. I have to wait until it's conveinant for them. That's what I get for choosing to shop at Best Buy.
Best Buy Mechanicsville, VA...Lousy Buy.
I purchase a USB cable/software package called Datapilot Pix n Tunes (approximately $29) to be able to transfer ringertones and files between my computer and my daughters new sprint phone. The box indicated it was universal for the model phone we have. However, once I installed the software the phone could not be recognized and we received a message that our phone was not supported. As it turns out, the phone was newer than the software and its automatic update. There was nothing on the box that indicated anything other than the name of the phone manufacturers and our phone manufacturer was listed. I returned the product to the store within two hours of purchase, and was told by the store manager they would not accept the item for return since it had been opened. I showed the manager the box and she told me that it was too bad, but that I might be able to complain directly to the software manufacturer. I told the manager that I did my childrens Christmas shopping there and was a good customer, she said that it didn't make any difference, they were not permitted to take the return, not even for store credit which I told them I would gladly accept. The manager kept smiling the whole time she was saying that she couldn't help. I told her that I thought the store was a rip off. The store has been open for less than 1 year in Mechanicsville Virginia. The incident took place on 02/17/2008
Best Buy - Customers don't count
The Best Buy organizational culture appears to be one based on rigidity and indifference towards the needs of customers. After spending $1200 on a laptop computer, I was told it would take 3 hours to do the installs and pre-service work for which I had agreed. I left the store at 1pm with the plan to return at 6:30pm on my way to an important dinner with 15 friends. The store was not near my home. They called later to tell me that it would be much later before it finished. Conversations with several Geek Squad members proved only more frustrating because they did not seem the least bit concerned about my inconvenience. But, they said they would talk to a manager while I was en-route to the store. It should be mentioned that I would be unable to return for several days and miss a full day at home to set up, etc. if I didn't get it that night. At 6:30pm I arrived (after changing my car pool situation) and waited over 45 minutes for the computer, making me very late for my evening. I realize that they could not have speed up the process at this point and my dinner plans were ruined. However, no offer of a small discount or gift card was offered. Nor were there any apologies about the delay. In fact, the one Geek said, "I talked to the manager about a gift card or something and he said there really isn't anything we can do." That translated to me as "We have your $1200 so we don't need to do anything for you". I would have returned the whole system had I not been screwed for the $129 of non-refundable service they had started. I sat there close to tears for 45 minutes watching dozens of people make large purchases. A small gesture of understanding would have saved a customer. The failure to extend a small gift card ($15-20) has lost them far more in my business for life and that of any others if in my power. And, I started with the 15 friends I met later that night. Best Buy is clearly the most customer un-friendly organization I have ever encountered.
Best Buy Gift Card
I went to best buy in Woodbridge on prince william parkway to return a game that did not work to my computer a manager by the name of brian presgrave had the worst attitude i had ever seen employees that act like this to customers should be immediately fired he not...
Best Buy Manager
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