Best Buy- No Match

I’m writing to convey a situation that was extremely dissatisfying regarding my purchase of a new HP HDX notebook from Best Buy.com. This particular notebook is very new, large (20-inch screen!) and expensive. Best Buy has not been willing to stock them in-store so I made the purchase through their .com service. I’ve never used their .com before, but have made many large electronics purchases in-store, I use my Best Buy credit card and I am a member of Best Buy’s Reward Program. I’ve bought several thousands of dollars of equipment from Best Buy including video and still cameras, TV’s, a surround sound system, a portable DVD player, an automotive cd changer and installation, and numerous smaller items. Here’s my order: HP HDX- $2,999 Extended Warranty- $456 Tax- $215 Total- $3,600 Before I received my purchase I discovered that B&H photo (New York City) had the same model for $2,399; $600 less retail! I called to cancel my Best Buy order, but it was already shipped. When my computer arrived, I took it unopened to my local Best Buy (Orange Park, FL) with the online price from B&H. It is also worth noting that I also printed ads from Circuit City and CompUSA, both local Best Buy competitors and both $300 less for the retail price. I began my attempted price matching with the ad from B&H. I was told that they are not local competitors and as such Best Buy would not match. My final attempt was to show them both the Circuit City and CompUSA ads for a matching of $300 on the retail price. Now the rep.’s story changed to state that Best Buy.com does not price-match. She said it was plainly indicated on my invoice though she was not able to show me this. They absolutely refused to match the price. I had to leave the unopened computer and get a refund. As a final insult, they would not refund my measly $20.00 shipping charge stating that it is not their fault that I do not want to pay so much more for a computer. Luckily I’ve saved quite a lot since B&H can not charge tax and does not offer extended warranty in Florida. Here’s the final tally: Best Buy total: $3,600 B&H: Computer: $2,399 Shipping: $40 Tax: $0 Warranty: $0 Free printer: $0 Free Windows Training DVD: $0 B&H Total: $2,440 Savings: $1,200 plus a $50 rebate, free HP printer and Windows Training DVD I’ve gained a valuable lesson and Best Buy has lost a valuable customer. I’m sharing this story with everyone I can find. Too bad all the people at work consider me the go-to-guy regarding technology. I’ll steer them all away from Best Buy. Jeff Aboumrad Middleburg, FL Jeff@naked-eye.net
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3 comments
Anonymous
#132009

that was sort of dumb "This particular notebook is very new, large (20-inch screen!) and expensive" wow dumb *** most 20 inch laptops are durr

werte
#11128

That's ok Best Buy. Keep making your customers unhappy.

That's the way to stay in business. I told the lower level manager that I would post complaints online. The problem is...

I can't find anything good about this store unless it's from corp. All I have to say is " Enron"

Anonymous
#8514

Cant wait till it breaks and you have no local support :grin

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#107931 Review #107931 is a subjective opinion of poster.
Service
Best Buy Shipping Service

Best BUY bait and switch

est Buy does bait and switch.Last week Danvers Mass store, was told the laptop i wantedwas sold out (thou on display) told saugus store had 14 still, went there same one was 100.00 more and told to bad more distrubing,was other consumers were there from everett store for another laptop that was sold out in everett store and sent to saugus and than told it was 150.00 more than ad in everett.sign said. my problem is if prices are not the same salesman should have toldall of us. and remove product from shelve. False and fraud.First impressions do always stay. very upseting
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6 comments
Anonymous
#225783

If you read their ads, everything on sale has a guaranteed stock. Most of the time it's between 2 to 10.

So if you didn't get your butt out of bed and be the first in line when their ads go live on Sunday. Someone else did. Your loss.

Stores being different prices. That happens. Stores in major metro areas (for any retailer) have higher prices. Cost of doing business is higher. But just like someone else wrote, they match their national website for prices. They did that for me on a movie that was $7 cheaper online then in store.

Anonymous
#225769

When a unit is sold for a price with a model number attached to it that's called merchandise for sale. Re-market the exact same unit with a different model number and a new higher price and say the old unit is forever b/o'd.

That's bait and switch because you've been hooked on the low price and now, for convenience sake, you can get the same unit for 3x as much right away.

They got me on that and they lost my business for good. I paid $10 more at Sears for the same item without regrets.

Anonymous
#30520

prices are always different in other stores do to a different cost of living for each city, state ..etc...also if its on ad u can get a raincheck..no way is this fraud

Anonymous
#28310

if these were advertised like you said they were then they would have to match the price in the ad (false advertising).

Anonymous
#26989

You are being ridiculous. Also, write something that is concise and makes sense - spelling and grammar is pretty simple.

Firstly, if it's out of stock; it's out of stock. That means they sold out of the ones that they did have in stock for the advertised price. Secondly, Best Buy does not remove demo models until the unit is clearance or "gone when gone". Thirdly, the flyer clearly states all the necessary jargon, also know as common sense.

Grow up and stop complaining.

Anonymous
#18547

Sorry, but this is not "Bait and switch", as defined by law. More likely, what you ran into was a difference in price due to a "Market reaction". In any event, check the prices on bestbuy.com first, as they are usually lower, and the store will match that price.

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#120488 Review #120488 is a subjective opinion of poster.
Loss
$100

Never a Best Buy!

I dropped off a Sony DVD player on Jan. 21 2008 for repair and its still not back. Every time I call and ask to speak to a manager, its like a "Top Secret" to get a managers name let alone have one call you back. From reading all of these posts you would think there is an army of us abused customers! Why are we not picketing the stores and taking out ads stating what best buy is doing to us? I for one drive up to Minn. 4 or 5 times a year on business and plan on stopping by their corp. office and dropping off a bunch of letters to their CEO, President, and as many VP.'s as I can find!
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1 comment
Anonymous
#8214

It is because everyone thinks the have such great prices. They dont I see the same price or less everywhere else.

And they hire idiots!!!

Support your local hifi stores. Most will match price and know how to deliver customer service.

Review
#117498 Review #117498 is a subjective opinion of poster.
Service
Best Buy Manager

Compaq this... | Best Buy review from Holbrook, New York

Bought a compaq from the Commack NY store. It didn't work when I got it home. Brought it in for a replacement, was told no they had to 'repair' it. Well, 3 trips of going back and forth and no satisfaction until the 4th time and then it wound up costing me,and I had a warranty, $210.00 for repairs and the technician's 'time' for fixing it. They never honored anything in the warranty and the compaq still sucks. Went and bought a better model elsewheres.....Their customer service is the worst! Consumers beware. Do your homework.
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2 comments
Anonymous
#28311

should have just returned it you have 14days. ive never heard of anyplace not swapping out a defective item

Anonymous
#18545

Did you not take advantage of the free instore set-up?

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#124674 Review #124674 is a subjective opinion of poster.

Lack of customer service training for employees | Best Buy review from Topeka, Kansas

I had a total of 4 trips to Best Buy today - all for the purchase of a vacuum cleaner. I found the product I went there for, purchased it and went home and proceeded to put it together. However, I found that the 3 screws that were needed to put it together were missing from the package. I called the store back and spoke with the same person that originally helped me purchase the item. She said she would take the 3 screws out of the floor model and let me have them. I returned to the store and she was assisting another customer and had another store assoc. help me. He gave me 5 screws - extra "just in case I dropped one." I asked this man if this was the right size of screw and he stated that it was. I was positive it wasn't though. I went home and sure enough, it wasn't the right size. I went back to the store a 3rd time and asked the front door greeter if I could please speak to a manager. This man kept calling a manager and got no reply. Finally, this man pointed at a red-haired man and said for me to go talk with him as he was a manager. Needless to say, this was a complete disaster. This guy offered to have me go home, get my new vacuum and bring it back to the store and he would put it together for me. That was not the issue in the first place. The missing parts were the issue. Long story short, I went home and returned to the store for a 4th time, vacuum in tow, and was pointed in the direction of the return/exchange desk. The young girl behind the counter was absolutely rude and had a very snotty attitude. Folks, there is nothing good to say about this store. They have lost me as a customer for good. All the technology in the world will never take the place of good old fashioned customer service. These people are clueless. I've learned my lesson and will not give them my business from this day forward.
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3 comments
Anonymous
#31876

Good luck finding better customer service any where else, and wouldn't the missing screws be an issue with the vacuum company?

Anonymous
#10736

Actually "fella", they do sell vacuums there amongst many other items. Thats what retail means.

Anonymous
#10688

you seriously bought a vacuum at best buy? what were you thinking?

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#119663 Review #119663 is a subjective opinion of poster.

Sold a Tv that does not work | Best Buy review from Boston, Massachusetts

I bought a tv that after 2 weeks of purchase it stoped working. The company came to fix one time, it worked, they fixed it for a while, but it broke again. Then they came to fix it again and it worked for a little while, maybe 2 more weeks. Then it broke againg, but now they are saying that the there's nothing they could do and that all sales are final. I'm very dissapointed a their response, I want my money back or at leat a credit but they won't budge. They are no being fair.
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1 comment
werte
#11122

My friend bought a fridge and they couldn't fix it for a year. And my microwave caught fire. We do have other options for stores to buy from.

Review
#116944 Review #116944 is a subjective opinion of poster.
Loss
$2

Best Buy still waiting on freezer repair 4th trip!

Customer service sucks I've had repair guy out 3 times. The first time was just so he can look at it and say yes it needs to be fixed. says he has to order the parts they don't carry them, that they will be shipped to me. Best buy calls and wants to schedule the appointment. On the 2nd trip no parts had arrived . 3rd trip parts were replaced today. get home from the grocery store and it's still not fixed. The Freezer door won't open as it's still not fixed now I have to wait another week this will be the 4th week now. I have to wait until it's conveinant for them. That's what I get for choosing to shop at Best Buy.
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Review
#124061 Review #124061 is a subjective opinion of poster.

Best Buy Mechanicsville, VA...Lousy Buy.

I purchase a USB cable/software package called Datapilot Pix n Tunes (approximately $29) to be able to transfer ringertones and files between my computer and my daughters new sprint phone. The box indicated it was universal for the model phone we have. However, once I installed the software the phone could not be recognized and we received a message that our phone was not supported. As it turns out, the phone was newer than the software and its automatic update. There was nothing on the box that indicated anything other than the name of the phone manufacturers and our phone manufacturer was listed. I returned the product to the store within two hours of purchase, and was told by the store manager they would not accept the item for return since it had been opened. I showed the manager the box and she told me that it was too bad, but that I might be able to complain directly to the software manufacturer. I told the manager that I did my childrens Christmas shopping there and was a good customer, she said that it didn't make any difference, they were not permitted to take the return, not even for store credit which I told them I would gladly accept. The manager kept smiling the whole time she was saying that she couldn't help. I told her that I thought the store was a rip off. The store has been open for less than 1 year in Mechanicsville Virginia. The incident took place on 02/17/2008
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1 comment
Anonymous
#20256

Just like it has been stated by many other customers.

SOFTWARE CANNOT BE RETURNED!!!

No software/movie/game WHATEVER is a media item cannot be returned.

Doens't matter if it didn't work or if.... it didn't do what you wanted it to do.

It's simple.

You do research before hand, and yes, you may want to try to contact the manufacturer.

This goes for........... ALL COMPANIES NOT BEST BUY...

There's still people that just simply don't understand rule that have been out for....decades now

GOOD LUCK NEXT TIME

Review
#113290 Review #113290 is a subjective opinion of poster.

Best Buy - Customers don't count

The Best Buy organizational culture appears to be one based on rigidity and indifference towards the needs of customers. After spending $1200 on a laptop computer, I was told it would take 3 hours to do the installs and pre-service work for which I had agreed. I left the store at 1pm with the plan to return at 6:30pm on my way to an important dinner with 15 friends. The store was not near my home. They called later to tell me that it would be much later before it finished. Conversations with several Geek Squad members proved only more frustrating because they did not seem the least bit concerned about my inconvenience. But, they said they would talk to a manager while I was en-route to the store. It should be mentioned that I would be unable to return for several days and miss a full day at home to set up, etc. if I didn't get it that night. At 6:30pm I arrived (after changing my car pool situation) and waited over 45 minutes for the computer, making me very late for my evening. I realize that they could not have speed up the process at this point and my dinner plans were ruined. However, no offer of a small discount or gift card was offered. Nor were there any apologies about the delay. In fact, the one Geek said, "I talked to the manager about a gift card or something and he said there really isn't anything we can do." That translated to me as "We have your $1200 so we don't need to do anything for you". I would have returned the whole system had I not been screwed for the $129 of non-refundable service they had started. I sat there close to tears for 45 minutes watching dozens of people make large purchases. A small gesture of understanding would have saved a customer. The failure to extend a small gift card ($15-20) has lost them far more in my business for life and that of any others if in my power. And, I started with the 15 friends I met later that night. Best Buy is clearly the most customer un-friendly organization I have ever encountered.
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4 comments
Anonymous
#562083

Why did you decline the offer to set it up and just take your computer home? It is not hard to install anti virus software or any software.

At home you can set it up the way you want it set up with the software that you put on it. I am not a geek but I have had no problems setting up my computers as long as you can punch a few buttons and put the code in the software the computer will do the rest.

Even all the plugs are color coded and to set up speakers and mouse and keybord all you have to do is match up the color on the computer with the color on the cord. A 6 year old could do that.

Anonymous
#20257

LOL

who ever mentioned faulty software??

the 129 is what I got done to my computer that is simply the installation of security software and antivirus.

How's that faulty software?

YOU GET REAL! lol

However, I do agree that sometimes it takes forever, my lap took an hour over but works great.

People people people, a gift card for every time you're mad doesn't change the world...man I should try that next time

" OH SORRY THE LINE WAS TOO LONG, WHERE'S THE 1000000 GIFT CARD PLEASE??"

Anonymous
#19858

Geek Squad "agents" don't do anything... yeah, because that new computer he bought must of had faulty software... get real!!

Anonymous
#13086

Which would you rather have, a good computer that you know is set up properly without faulty hardware? Or something that you are completely uncertain about?

When the Geek Squad agents set up new computers, they are making sure all hardware is not faulty and correctly installed, as well as that all software and Windows installations have been done correctly.

If you get it home and the speakers aren't working, do you know what to do? More than likely, you'd simply waste the trip or time to bring the entire laptop in and yell and scream because something doesn't work.

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Review
#110298 Review #110298 is a subjective opinion of poster.
Product
Best Buy Gift Card
I went to best buy in Woodbridge on prince william parkway to return a game that did not work to my computer a manager by the name of brian presgrave had the worst attitude i had ever seen employees that act like this to customers should be immediately fired he not...
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6 comments
Anonymous
#20241

I LOL for about 5 minutes......

you buy a PC and ur pc can't play it? and that's their fault how??

learn to UNDERSTAND and yes like the other person said...

MAKE CLEAR SENTENCES, in addition, you may also want to look for a new lawyer....

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#118106 Review #118106 is a subjective opinion of poster.
Service
Best Buy Manager