Best Buy Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Would not allow me to return an item | Best Buy review from Waterford Township, Michigan
I have been a regular customer of Best Buy for many years have spent all kinds of money in their stores. I just recently purchased a $3,000.00 52" HD tv with all kinds of cords. I just tried to return a three way splitter that was a tad bit over the 30 day return policy (In which I knew nothing about) You would think that just for public relations that they would have returned this item for me but that was not the case. The manager refused to return it and that was that he said store policy is thirty days. I will be taking my business elsewhere where they appreciate customer satisfaction.
Irrational restocking fee | Best Buy review from Chicago, Illinois
I was charged a restocking fee for returning a camera to Best Buy even though I had purchased a more expensive camera a few days after I had purchased the first camera. I did not have the first camera with me at the time of the more expensive camera purchase. I had all receipts to prove the events but no one cared. I also wrote the company a detailed email explaining my dissappointment with this type of policy. No response has ever been received. My last purchase (a $1600 laptop computer) was from another source because of $15 of not caring.
Sold a Tv that does not work | Best Buy review from Boston, Massachusetts
I bought a tv that after 2 weeks of purchase it stoped working. The company came to fix one time, it worked, they fixed it for a while, but it broke again. Then they came to fix it again and it worked for a little while, maybe 2 more weeks. Then it broke againg, but now they are saying that the there's nothing they could do and that all sales are final. I'm very dissapointed a their response, I want my money back or at leat a credit but they won't budge. They are no being fair.
Best Buy Scam
I made a purchase in january at the best buy in lancaster ohio. During the transaction the clerk told me that i would receive a free copy of sports illustrated. Several weeks later i received a copy of sports illustrated in the mail. A couple of weeks later i received another sports illustrated in the mail. I did not question it simply because, i never subscibed to it nor did best buy charge me for it. Here it is two months later and i check my bank account and see that sports illustrated has debited my account. I wrote to best buy customer service and they reccomended that i contact the store. I returned to the store only to be insulted and sent off by the manager telling me i would have to take it up with someone else. I did some checking online and found that many people also had the same complaint, in fact i see where there is a class action lawsuit being filed in california for this very same thing against best buy. It has cost me $25. Not a lot of money but enough to aggrivate me by being taken in by such an underhanded dealing. I doubt if i have any recorse here but i would like this practice to be exposed and wonder just how many other consumers have been taken in. I would be more than glad to speak to anyone about this and perhaps go into more detail. I intend to send this letter or complaint out to anyone who wants to listen and hopefully jump in and expose this type of dealings. Thank you for your time...Bill Bill Whittier
Best Buy Manager
Refunds | Best Buy review from Miami, Florida
I purchased a laptop on the 20th of this month. I returned it on the 25th. I was told by the Fultondale, AL store that it my check for my refund was printed on the 26th and that it will take a week to get it from Minnesota. This is because for some reason purchases over $250 cannot be refunded in the stores. Not even up to $250 of the refund. Moving on, I spoke to the corporate office who said that my check wasn't printed until the 27th. The corporate office also stated that it could be as late as Monday before it is even mailed but could not tell me how the check was going to be sent (standard, first class, etc.). Even standard only takes up to 9 days in the US however I was given April 14 as the last possible date to receive the check. Best Buys obviously doesn't realize that that is three weeks from the time the laptop was returned? So they have the laptop and my money and I'm sitting here with nothing for possibly three weeks. Unacceptable. Apparently four hundred and some odd dollars is to much to refund in a store but not enough for you to put a little speed into returning it to it's rightful owner. My future purchases will not be made at any best buys store, regardless of how low the price is. I knew it was a mistake when I decided to purchase from you instead of compusa. I have been a customer of there's for years and only purchased at Best Buys because I work near one of their stores. That will not happen again.
I had a dishwasher installed by Best Buy in May of 2007. The first flood to my kitchen occured in June - - fortunately I came home fairly early in the leak and was able to shut the water off. The same service man came out and "fixed" the problem the next day....
Best Buy Installation
Best Buy....What a Joke...Never Again!
Just wanted to share my experience at Best Buy, Bay Parkway, Brooklyn, NY. I recently purchased an all in one printer, (brand name not important), from Best Buy. When I attempted to set up the printer, I received an error message indicating that the printer didn't recognize the ink cartridges. I noticed that the black cartridge was leaking, and that it was probably damaged in shipping. Logic dictated that replacing the damaged cartridge would probably solve the problem. I called "Customer Service" at Best Buy, and was advised to bring the unit back to the store. When I arrived at the store, there was a line of approximately twenty people...also waiting to return/exchange products. It took me approximately one hour to present my printer. After approximately another ten minutes.....I was handed a refund receipt. The "service" person didn't even ask if I wanted an exchange.....but assumed I wanted the refund. (Did I mention, that there were approximately fifty people behind me in that line? What did Best Buy do, charge them rent?) My wife wanted to buy another unit...guess what...the checkout line wait was also approx 20 minutes. Needless to say, I didn't wait....to buy another "bargain". I figured, the time I wasted travelling to Best Buy and waiting on their "Customer Service" line...negated any savings on the printer they sold me. A word of advice to the buyer.....if you seek expedient "customer service", Best Buy, Bay Parkway, Brooklyn, NY is not the place to shop.
Best Buy/Worst Service
I purchased a Gateway MX6956 computer on 11/28/2006 from Best Buy #302 Skokie,ILL. The unit worked without any problems until August 2007 when the Sprint Mobile Broadband PCMCIA card failed to power up. However, the same PCMCIA card as well as the Sprint Mobile Broadband service do work in my Toshiba notebook computer. I worked with Sprint Technical Support and Gateway Technical Support and it was determined that the computer would have to be returned to the Best Buy Store for service. I returned the computer to the store three different times for service. After each time I returned the computer it was out of service for 3-4 weeks, I was then informed that the computer was ready to be picked up and no trouble was found. However each time I returned to the store to pick up my computer I brought the Sprint PCMCIA card with me and had the personnel at Best Buy test the computer with the card, it failed each time. The card will not power up which was verified by the support staff at the Best Buy store . Each time they sent the computer out again for service after verifying that in fact there was a problem. Each time the computer was returned to me, the only service performed was that the operating system was reinstalled. After receiving no satisfaction from Best Buy I contacted Gateway. The computer has been sent to the Gateway Service Center in LaVergne, Tn seven different times for service of the same problem, PCMCIA card slot will not power up. It is then returned to me as No Trouble Found, No Failure Claim Description Provided, even though I had spoke to Gateway Technical Support on the phone and provided a description of the problem prior to sending the computer in. It was determined by the phone support personnel through their troubleshooting procedures that the computer would have to be returned for service. The telephone support personnel had determined that the mother board would need to be replaced. It was returned to me after the seventh time for service from Gateway and the computer continued to fail. I called Gateway and spoke to David, Employee GWNR107 and was told there was nothing else they could do to resolve the problem.They do not know what is wrong and cannot repair the computer. It was just my tough luck and I should not bother them anymore. Needless to say I was astonished at the poor quality of service provided by a representative of Gateway and asked to speak to a manager. I was then connected to Tiffany who refused to provide me with an employee ID. The conversation began very pleasantly and I was happy that I was finally going to get this problem resolved. After I had explained what had transpired, the tone of the conversation changed. I was informed that in the four months since I have been attempting to get this computer repaired that the warranty no longer covered the notebook. She told me that I did not have an extended warranty and that there was nothing Gateway was going to do, they are unable to determine what the failure is and I should just forget about the problem and not bother them anymore. End of conversation. I believe that I have been more than patient in dealing with an arguably incompetent organization, Gateway. I now want a complete refund of the price I had paid in order that I may purchase a new computer of any other brand but Gateway. This was my first Gateway computer and most definitely will be the last. I will be able to provide documentation of the three service tickets from Best Buy and the seven different service tickets from Gateway, as well as sales receipts, upon request. I want to add that I am composing this email on my Toshiba Satellite notebook computer using the Sprint Mobile Broadband service PCMCIA card to connect to the network. The same PCMCIA card and service that will not work on the Gateway computer.
Service Plan is a rip off | Best Buy review from Tyler, Texas
October 2006 I purchased a HP desk top computer with the in home service plan in Tyler Texas. Now the computer won't turn on so in early March I called 888 BestBuy. I was on hold for several hours and finally called back the next day. Customer service said that I was out of the area for local repair and would be serviced by some company that they contract with. Took my info and said someone would contact me in a few days. 13 days later I had not received a call from anyone so I started calling 888 bestbuy. Stayed on hold from 10:30 a.m. until 5:30 p.m. one day and finally hung up. Called back the next day and finally reached someone. He said someone from the contracted company will call me to set up a time for the repair. He also said that the parts that were ordered had not arrived. Finally a repairman contacted me and is supposed to repair my computer this week. We'll see, I'm not holding my breath. Through all of this, both my husband and I called the store repeatedly and got absolutely no where. They were rude and informed me that the contracted company got the money and would do the repair and that I have no recourse except going through them. Of course, they refused to provide me with the name or a telephone number for this company, saying that I have to go through 888 bestbuy. OR- I could take it to the store and they would send it off and of course charge me for the repair. This is the 4th computer that we purchased from Best Buy, in addition to two high dollar cameras and various other pieces of rather expensive office equipment. I will NEVER purchase anything from BestBuy and I strongly advise everyone to avoid any and all BestBuy stores.
Best Buy has the worst customer service
Over the last 12 months I have had two encounters with Best Buy's utter lack of customer service. My first encounter involved them removing the hard drive of my daughter's (college student) computer without permssion. When I asked that they return it, they said the send old hard drives to an outside company for recycling and had no way of finding it. I aksed for the phone number of the company. They said they had no number. I refused to accpet that and after eight phone calls to various Best Buy coporate departments I found the number on my own. I had to pay to have it returned and another $300 to have the data rescued. They refused to reimburse me. They could not go out of business soon enough for me.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Best Buy? What happened? What can we help you with?