customer service store service customer geek squad phone manager order money people

Would not allow me to return an item | Best Buy review from Waterford Township, Michigan

I have been a regular customer of Best Buy for many years have spent all kinds of money in their stores. I just recently purchased a $3,000.00 52" HD tv with all kinds of cords. I just tried to return a three way splitter that was a tad bit over the 30 day return policy (In which I knew nothing about) You would think that just for public relations that they would have returned this item for me but that was not the case. The manager refused to return it and that was that he said store policy is thirty days. I will be taking my business elsewhere where they appreciate customer satisfaction.
View full review
4 comments
Anonymous
#20243

go donate 1 million dollars to your local police station..... and go kill someone after...

maybe, as courtesy they'd let you go free...

oh wait....

Anonymous
#20242

go donate 5 million dollars to the police station.... then go kill someone....

I wonder if for courtesy they'd let you go free...

oh wait...

Anonymous
#16885

:x

um its policy 9 times outta 10 the person behind the counter cant override, and most managers dont, because thats how they make money- but its a cheap cable- sell it on craigslist and youll get your money back...

Anonymous
#9119

Not only is it on the receipt but also up next to Customer Service. You can't be that dumbfounded not to see it.

View more comments (3)
Review
#117294 Review #117294 is a subjective opinion of poster.
Loss
$39

Irrational restocking fee | Best Buy review from Chicago, Illinois

I was charged a restocking fee for returning a camera to Best Buy even though I had purchased a more expensive camera a few days after I had purchased the first camera. I did not have the first camera with me at the time of the more expensive camera purchase. I had all receipts to prove the events but no one cared. I also wrote the company a detailed email explaining my dissappointment with this type of policy. No response has ever been received. My last purchase (a $1600 laptop computer) was from another source because of $15 of not caring.
View full review
4 comments
Anonymous
#28760

yea you'd think that, but when i bought a brand new laptop from best buy and went back there to purchase a more expensive one that happened to be on sale, they charged me a *** 15% restocking fee even after i told them i just wanted to buy a better one and make them more money. The people were extremely rude, and the worker who sold me the first laptop even told me there wouldnt be a restocking fee and that they had recently done away with it for laptops but the manager didnt seem to care.

Anonymous
#20689

If you had purchased a new camera at the time you brought back the old one you would not have paid a restocking fee....

Anonymous
#20244

or read the back of the receipt, that helps too

Anonymous
#16886

if you intended on getting a more expensive one and returning the other simply do both transactions at the same time, a manager is mroe likely to waive the fee if they dont already have your money for the new camera.

View more comments (3)
Review
#117270 Review #117270 is a subjective opinion of poster.
Loss
$100

Sold a Tv that does not work | Best Buy review from Boston, Massachusetts

I bought a tv that after 2 weeks of purchase it stoped working. The company came to fix one time, it worked, they fixed it for a while, but it broke again. Then they came to fix it again and it worked for a little while, maybe 2 more weeks. Then it broke againg, but now they are saying that the there's nothing they could do and that all sales are final. I'm very dissapointed a their response, I want my money back or at leat a credit but they won't budge. They are no being fair.
View full review
1 comment
werte
#11122

My friend bought a fridge and they couldn't fix it for a year. And my microwave caught fire. We do have other options for stores to buy from.

Review
#116944 Review #116944 is a subjective opinion of poster.
Loss
$2

Best Buy Scam

I made a purchase in january at the best buy in lancaster ohio. During the transaction the clerk told me that i would receive a free copy of sports illustrated. Several weeks later i received a copy of sports illustrated in the mail. A couple of weeks later i received another sports illustrated in the mail. I did not question it simply because, i never subscibed to it nor did best buy charge me for it. Here it is two months later and i check my bank account and see that sports illustrated has debited my account. I wrote to best buy customer service and they reccomended that i contact the store. I returned to the store only to be insulted and sent off by the manager telling me i would have to take it up with someone else. I did some checking online and found that many people also had the same complaint, in fact i see where there is a class action lawsuit being filed in california for this very same thing against best buy. It has cost me $25. Not a lot of money but enough to aggrivate me by being taken in by such an underhanded dealing. I doubt if i have any recorse here but i would like this practice to be exposed and wonder just how many other consumers have been taken in. I would be more than glad to speak to anyone about this and perhaps go into more detail. I intend to send this letter or complaint out to anyone who wants to listen and hopefully jump in and expose this type of dealings. Thank you for your time...Bill Bill Whittier
View full review
9 comments
Anonymous
#251649

This is not a scam, look at what your signing and the paper they give you when you agree to receiving the mag - ALSO the introductory letter you get in the mail when the sub starts, above all remember nothing is free....it's a great deal if your not forgetful and remember to cancel! i have gotten some great reading material this way.

Anonymous
#107159

Read what you sing people its that simple!!

Anonymous
#98153

Bill Whittier, I work as a cashier at best buy. I know exactly what you are talking about with the magazine subscriptions. However there is no way that you can blame best buy for your charge considering the face that in order to receive the magazine subscriptions you need to swipe your credit card and sign a contract. The first couple lines of the contract that you signed (on the touch pad) clearly state that you will be automatically charged for the subscription after 8 week trial period. And even disregarding the fact of the signature, if you didn't want to be charged, wouldn't handing over your debit card automatically raise a red flag? Furthermore, it is best buy policy to staple the 8 issue trial pamphlet to your receipt (now, i don't know if the cashier in fact did that, but once again it is best buy policy. This is in order to avoid allegations of scamming you). I understand your frustration, but you can hardly blame the company for your failure to read something that you signed. Now, with sports illustrated, we offer a 24 week period for a 100% refund to your account. I suggest you call SI even if you aren't in this period, because they might still refund you. What i am getting at here, is that it is easy to blame the company, but you signed a contract and you should read things before you sign.

feisty38one, you specifically asked for a sound system that fit your price range. You cant possibly blame the car audio attendant for getting you what you paid for.

JOEJOE, just read what you said, totally agree.

Juliet
#55329

like an *** I went back to Worst Buy for a new stereo system. I explained that I needed something with bass as my old car had Bose speakers and the sound was incredible.

I don't have alot of money to spend and they both assured me that they could "hook me up". All they hooked up was my blood pressure as I turned on the radio and the speakers sounded exactly the same as the factory installed ones. When I went back today the guy in the shop said that I would need an amp and sub woofer to get bass and that it would cost me about 400 to 500 dollars more. Are they kidding me with this?

I am so upset that it isn't even funny!!

Now i'm worried about all the purchases I made with my card. Am I going to get some *** magazine I didn't want?

Anonymous
#43746

I bought a tv which was defective. I was to call Westinghouse, they said Best Buy.

Eventhough I had a warranty, I went back and forth for four weeks. Today, the Westinghouse told me to go to Best Buy and I did. Best Buy supervisor told me it was not their problem. I said it was frustrating, I would file a complaint with Virginia Attorney General and put a video on Youtube about my experience.

The supervisor said he would take that as a threat and started to push me. Considering I had a surgery on my legs and they had seen me few days ago with crutches, I could not believe he kept pushing me. When I was outside, the general manager came out and threatened me and said "if you ever talk about your experiences, we will file a legal suit, I have all your information, we will take care off oyu. I called apolice and they lied to the police.

For some reason they said to the police they had no camera where the incident happened and no audio on tapes. They could only provide the video where all the way at the end I yelled at them and told them not to push me and they sold me defective tv. Of course, because there is no audio, they lied about that too.

The worst customer service full of lies, threats!

They lie, steal your money. Best Buy = worst customer service, defective products"

Anonymous
#27820

I bought my daughter a computer at Best Buy. When it came time to pay I notice that the screen I was to sign on said "I agree to all MSN subscription terms..." huh?

I did not want M$N at all. I told them I couldn't sign that, went to an ATM and got cash to pay them with.

Look and read before you sign. Avoid using plastic with these guys.

Anonymous
#20685

I used to sell those magizines and I do not realy agree with best buy and offering those to the consumer... but best buy has a written contract and they must do it...

If it was up to best buy they would not offer them... but so EVERY ONE KNOWS you have to swipe your card and sign for those magizines and when you sign thier a prompt that you must agree with... so it may not be fair but its not a scam becuase you signed your name for it...

im an honest employe at best buy and I sold hundreds of those magizines and I never had one problem... and if you call the 1800 number you get a FULL refund up to 6 months afterwards!!

werte
#11127

" best" not to buy from this store. I had different problems.

Anonymous
#6851

i would contact sports illustrated. i had the same type thing happen when i was pregnant and they offered me a pregnancy magazine free i said sure and a couple of months later they charged my card...i called the company they cxl the subscription right away and refunded my $.

View more comments (8)
Review
#116831 Review #116831 is a subjective opinion of poster.
Service
Best Buy Manager

Refunds | Best Buy review from Miami, Florida

I purchased a laptop on the 20th of this month.  I returned it on the 25th.  I was told by the Fultondale, AL store that it my check for my refund was printed on the 26th and that it will take a week to get it from Minnesota. This is because for some reason purchases over $250 cannot be refunded in the stores. Not even up to $250 of the refund. Moving on, I spoke to the corporate office who said that my check wasn't printed until the 27th.  The corporate office also stated that it could be as late as Monday before it is even mailed but could not tell me how the check was going to be sent (standard, first class, etc.).  Even standard only takes up to 9 days in the US  however I was given April 14 as the last possible date to receive the check.  Best Buys obviously doesn't realize that that is three weeks from the time the laptop was returned?  So they have the laptop and my money and I'm sitting here with nothing for possibly three weeks.  Unacceptable. Apparently four hundred and some odd dollars is to much to refund in a store but not enough for you to put a little speed into returning it to it's rightful owner.  My future purchases will not be made at any best buys store, regardless of how low the price is.  I knew it was a mistake when I decided to purchase from you instead of compusa.  I have been a customer of there's for years and only purchased at Best Buys because I work near one of their stores.  That will not happen again.
View full review
2 comments
Anonymous
#6923

I can't believe what I just went through with Best Buy. I was told by an installer that because he couldn't install the dishwasher because it was the wrong size.

The dishwasher was never even brought into the house. And we subsequently had a dishwasher installed by someone else without problems. Anyway, the installer said that "these things happen" and that "he would take care of everything" including the credit.

I then received a phone call from Best Buy about the situation. They claimed that we refused the dishwasher.

We then received a call from the store (with no return number or extension). I called the number on the Caller ID 3 times and nobody answered even though I waited over 3 minutes each time. I finally selected the "Geek Squad" option and after several minutes was connected to the person who called me. She asked me why I was calling and after I explained she became very defensive and said the installer shouldn't have said he would take care of the refund.

She started yelling at me and I asked for the manager. She continued to yell at me and I said something inappropriate. I then tried to call back and finally reached the manager who said that I had to bring the receipt into the store for a refund. He said that Best Buy cannot take responsibility for what their installers say.

When I questioned this, he put the blame on me.

Mind you, my mother was in that same Best Buy store on the previous day and had she known that she needed to present her receipt for a refund, she would have done it at that time. Now she has to make another trip to the store!

Joey M
#6710

Typical Big Box Store!

View more comments (1)
Review
#116694 Review #116694 is a subjective opinion of poster.
Loss
$500
I had a dishwasher installed by Best Buy in May of 2007. The first flood to my kitchen occured in June - - fortunately I came home fairly early in the leak and was able to shut the water off. The same service man came out and "fixed" the problem the next day....
View full review
1 comment
werte
#11132

I feel so sorry for her. My friend has been trying to get the fridge fixed from them.

They don't return phone calls. I didn't realize till I had a problem with them how many people had soooo many problems with their products. I bought a video camera... I will never do it again.

Just remember we get what we pay for.... cheap stuff from China

Review
#116554 Review #116554 is a subjective opinion of poster.
Service
Best Buy Installation

Best Buy....What a Joke...Never Again!

Just wanted to share my experience at Best Buy, Bay Parkway, Brooklyn, NY. I recently purchased an all in one printer, (brand name not important), from Best Buy. When I attempted to set up the printer, I received an error message indicating that the printer didn't recognize the ink cartridges. I noticed that the black cartridge was leaking, and that it was probably damaged in shipping. Logic dictated that replacing the damaged cartridge would probably solve the problem. I called "Customer Service" at Best Buy, and was advised to bring the unit back to the store. When I arrived at the store, there was a line of approximately twenty people...also waiting to return/exchange products. It took me approximately one hour to present my printer. After approximately another ten minutes.....I was handed a refund receipt. The "service" person didn't even ask if I wanted an exchange.....but assumed I wanted the refund. (Did I mention, that there were approximately fifty people behind me in that line? What did Best Buy do, charge them rent?) My wife wanted to buy another unit...guess what...the checkout line wait was also approx 20 minutes. Needless to say, I didn't wait....to buy another "bargain". I figured, the time I wasted travelling to Best Buy and waiting on their "Customer Service" line...negated any savings on the printer they sold me. A word of advice to the buyer.....if you seek expedient "customer service", Best Buy, Bay Parkway, Brooklyn, NY is not the place to shop.
View full review
1 comment
Anonymous
#19861

Yeah, Best Buy is the worst. Just go stand next to the CS line next time you are there and you will see what I mean.

Review
#116423 Review #116423 is a subjective opinion of poster.

Best Buy/Worst Service

I purchased a Gateway MX6956 computer on 11/28/2006 from Best Buy #302 Skokie,ILL. The unit worked without any problems until August 2007 when the Sprint Mobile Broadband PCMCIA card failed to power up. However, the same PCMCIA card as well as the Sprint Mobile Broadband service do work in my Toshiba notebook computer. I worked with Sprint Technical Support and Gateway Technical Support and it was determined that the computer would have to be returned to the Best Buy Store for service. I returned the computer to the store three different times for service. After each time I returned the computer it was out of service for 3-4 weeks, I was then informed that the computer was ready to be picked up and no trouble was found. However each time I returned to the store to pick up my computer I brought the Sprint PCMCIA card with me and had the personnel at Best Buy test the computer with the card, it failed each time. The card will not power up which was verified by the support staff at the Best Buy store . Each time they sent the computer out again for service after verifying that in fact there was a problem. Each time the computer was returned to me, the only service performed was that the operating system was reinstalled. After receiving no satisfaction from Best Buy I contacted Gateway. The computer has been sent to the Gateway Service Center in LaVergne, Tn seven different times for service of the same problem, PCMCIA card slot will not power up. It is then returned to me as No Trouble Found, No Failure Claim Description Provided, even though I had spoke to Gateway Technical Support on the phone and provided a description of the problem prior to sending the computer in. It was determined by the phone support personnel through their troubleshooting procedures that the computer would have to be returned for service. The telephone support personnel had determined that the mother board would need to be replaced. It was returned to me after the seventh time for service from Gateway and the computer continued to fail. I called Gateway and spoke to David, Employee GWNR107 and was told there was nothing else they could do to resolve the problem.They do not know what is wrong and cannot repair the computer. It was just my tough luck and I should not bother them anymore. Needless to say I was astonished at the poor quality of service provided by a representative of Gateway and asked to speak to a manager. I was then connected to Tiffany who refused to provide me with an employee ID. The conversation began very pleasantly and I was happy that I was finally going to get this problem resolved. After I had explained what had transpired, the tone of the conversation changed. I was informed that in the four months since I have been attempting to get this computer repaired that the warranty no longer covered the notebook. She told me that I did not have an extended warranty and that there was nothing Gateway was going to do, they are unable to determine what the failure is and I should just forget about the problem and not bother them anymore. End of conversation. I believe that I have been more than patient in dealing with an arguably incompetent organization, Gateway. I now want a complete refund of the price I had paid in order that I may purchase a new computer of any other brand but Gateway. This was my first Gateway computer and most definitely will be the last. I will be able to provide documentation of the three service tickets from Best Buy and the seven different service tickets from Gateway, as well as sales receipts, upon request. I want to add that I am composing this email on my Toshiba Satellite notebook computer using the Sprint Mobile Broadband service PCMCIA card to connect to the network. The same PCMCIA card and service that will not work on the Gateway computer.
View full review
1 comment
Anonymous
#198469

So is this a complaint about Gateway or Best Buy?

Review
#116140 Review #116140 is a subjective opinion of poster.

Service Plan is a rip off | Best Buy review from Tyler, Texas

October 2006 I purchased a HP desk top computer with the in home service plan in Tyler Texas. Now the computer won't turn on so in early March I called 888 BestBuy. I was on hold for several hours and finally called back the next day. Customer service said that I was out of the area for local repair and would be serviced by some company that they contract with. Took my info and said someone would contact me in a few days. 13 days later I had not received a call from anyone so I started calling 888 bestbuy. Stayed on hold from 10:30 a.m. until 5:30 p.m. one day and finally hung up. Called back the next day and finally reached someone. He said someone from the contracted company will call me to set up a time for the repair. He also said that the parts that were ordered had not arrived. Finally a repairman contacted me and is supposed to repair my computer this week. We'll see, I'm not holding my breath. Through all of this, both my husband and I called the store repeatedly and got absolutely no where. They were rude and informed me that the contracted company got the money and would do the repair and that I have no recourse except going through them. Of course, they refused to provide me with the name or a telephone number for this company, saying that I have to go through 888 bestbuy. OR- I could take it to the store and they would send it off and of course charge me for the repair. This is the 4th computer that we purchased from Best Buy, in addition to two high dollar cameras and various other pieces of rather expensive office equipment. I will NEVER purchase anything from BestBuy and I strongly advise everyone to avoid any and all BestBuy stores.
View full review
3 comments
Anonymous
#21714

why don't you go back to the store where you bought it? its obviously easier to deal with.... duh?

werte
#11119

That's true. They think that because they are big it doesn't matter if make a few customers angry.

All I have to say is Enron.!!!! :p

Anonymous
#9888

Wow I agree totally, I haven't shopped at Best Buy in three years because of a misrepsented service agreement. They have missed out on a lot, while one person doesn't hurt them I make sure that I tell everyone I know so hopefully more people are shopping the many other options that we all have besides kick me in the face and call me *** best buy

View more comments (2)
Review
#115785 Review #115785 is a subjective opinion of poster.

Best Buy has the worst customer service

Over the last 12 months I have had two encounters with Best Buy's utter lack of customer service. My first encounter involved them removing the hard drive of my daughter's (college student) computer without permssion. When I asked that they return it, they said the send old hard drives to an outside company for recycling and had no way of finding it. I aksed for the phone number of the company. They said they had no number. I refused to accpet that and after eight phone calls to various Best Buy coporate departments I found the number on my own. I had to pay to have it returned and another $300 to have the data rescued. They refused to reimburse me. They could not go out of business soon enough for me.
View full review
3 comments
Anonymous
#19859

Best Buy is the worst!! I will never buy anything from them ever again!!!!

Anonymous
#9884

I never seen anything like that in my life I wish I never used best buy appliance installation delivery is the worst company as well as customer service thay lie about there service and they blame the customers for they're mistake after keep playing phone tag about delivery my diswasher and still don't get after I spoke with a supervisor name Daniellle still nothing was done about it you people out there wash out for them the service is very poor they said my home # doesn't work and that's were they left me messages also claiming that they call me at work I never give them my work # they have my money tide in their hand and still no item so I'm the looser and they're the winner, I'll meke sure there'll be no next time mistake I wish that I used sears or home depot.

best buy really have bad service the poeple who represent the company are not doing a good Job at all, it's really sad but it's true. it's not about the money it's all about the service.

Cynthia A

Anonymous
#6907

It has been over 6 weeks, and 4 Best Buy cards later and they still cannot spell my name right. I have spent so much time on the phone trying to get this corrected. I'm just going to pay my bill and never shop there again.

View more comments (2)
Review
#115713 Review #115713 is a subjective opinion of poster.