Best Buy Reviews and Complaints
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Best Buy review in Chicago, Illinois: TV Bulb replacment - OEM or not?
I recently bought a replacement bulb for my JVC 52" rear projection. I had an option of saving $35 for buying non-OEM Phillips, which I stupidly took. I didn't realize it but the bulb was so dim and failing prior to the 90 warranty, but it wasn't until an authorized repairman diagnosed as a failed bulb. I contacted Lighting Technologies, Intl, the distributor, and they refused to even consider a return or exchange because I am now outiside the 90 day return window. Buy OEM and don't deal with LT Int'l. They suck. Go CUBS.
I had a dishwasher installed by Best Buy in May of 2007. The first flood to my kitchen occured in June - - fortunately I came home fairly early in the leak and was able to shut the water off. The same service man came out and "fixed" the problem the next day....
Best Buy Installation
Best Buy review in Chicago, Illinois: Irrational restocking fee
I was charged a restocking fee for returning a camera to Best Buy even though I had purchased a more expensive camera a few days after I had purchased the first camera. I did not have the first camera with me at the time of the more expensive camera purchase. I had all receipts to prove the events but no one cared. I also wrote the company a detailed email explaining my dissappointment with this type of policy. No response has ever been received. My last purchase (a $1600 laptop computer) was from another source because of $15 of not caring.
I went to the local Best Buy to return a Ipod Touch (un-opened) that was doubled up on for a gift. I bought it just before Christmas, and the return policy was on a extended program (10 days extra), which ran out on Januray 31,2008. I arrived at the store at 10 a.m....
Best Buy Manager
Best Buy consumers that are typically upset don't realize that the Best Buy employees have to follow guidelines written by our corporate office. If those guidelines aren't followed we can be fired. 2. Open computer software,video games etc it is a copyright federal law that we can not return them we can only exchange them for the exact same product. Otherwise we're looking at a federal lawsuit from the manufacturer if not more and yeah that wouldn't be pretty. Also, unfortunately we don't know peoples stories or backgrounds so we have to treat everyone on the same grounds. One person could say they aren't trying to *** us, but really be someone who is and the next person could say the same thing and really not be, we don't know. 3. Most of the time we're frustrated because the manufacturers of the products we sell put us in bad positions. We can only get as much as the manufacturers say we can get. Unfortunately during the holidays thats not always enough. We try to do what we can do but right now I'm especially feeling the frustration when we don't have a product in and its not our fault either. Most of the complaints I have actually read could either 1. be traced back to our corporate policies 2. be traced back to the manufacturer or an manufacturer issue. If you got a defective product most of the time its not because we secretly smashed it in the back and put it on the shelves, it comes to us how it comes to us and they originally come from the manufacturer. I just feel bad because some things have been totally misrepresented about this company. I hope more individuals become more informed. Also, I apologize to those individuals who got a newbie or the one of the few employees that didn't know anything. At our store it is our upmost duty that if we don't know we find someone that does know. And just to let you know it is hard to sleep at night knowing that there are unhappy customers. I think the most important thing about human nature is that if someone tries and I mean really tries you should give them credit. Everyone makes mistakes and as long as people are out there working, there are going to be mistakes made. We don't want them to happen but its inevitable. Thats all I have to say.
Best Buy Mechanicsville, VA...Lousy Buy.
I purchase a USB cable/software package called Datapilot Pix n Tunes (approximately $29) to be able to transfer ringertones and files between my computer and my daughters new sprint phone. The box indicated it was universal for the model phone we have. However, once I installed the software the phone could not be recognized and we received a message that our phone was not supported. As it turns out, the phone was newer than the software and its automatic update. There was nothing on the box that indicated anything other than the name of the phone manufacturers and our phone manufacturer was listed. I returned the product to the store within two hours of purchase, and was told by the store manager they would not accept the item for return since it had been opened. I showed the manager the box and she told me that it was too bad, but that I might be able to complain directly to the software manufacturer. I told the manager that I did my childrens Christmas shopping there and was a good customer, she said that it didn't make any difference, they were not permitted to take the return, not even for store credit which I told them I would gladly accept. The manager kept smiling the whole time she was saying that she couldn't help. I told her that I thought the store was a rip off. The store has been open for less than 1 year in Mechanicsville Virginia. The incident took place on 02/17/2008
Best Buy....What a Joke...Never Again!
Just wanted to share my experience at Best Buy, Bay Parkway, Brooklyn, NY. I recently purchased an all in one printer, (brand name not important), from Best Buy. When I attempted to set up the printer, I received an error message indicating that the printer didn't recognize the ink cartridges. I noticed that the black cartridge was leaking, and that it was probably damaged in shipping. Logic dictated that replacing the damaged cartridge would probably solve the problem. I called "Customer Service" at Best Buy, and was advised to bring the unit back to the store. When I arrived at the store, there was a line of approximately twenty people...also waiting to return/exchange products. It took me approximately one hour to present my printer. After approximately another ten minutes.....I was handed a refund receipt. The "service" person didn't even ask if I wanted an exchange.....but assumed I wanted the refund. (Did I mention, that there were approximately fifty people behind me in that line? What did Best Buy do, charge them rent?) My wife wanted to buy another unit...guess what...the checkout line wait was also approx 20 minutes. Needless to say, I didn't wait....to buy another "bargain". I figured, the time I wasted travelling to Best Buy and waiting on their "Customer Service" line...negated any savings on the printer they sold me. A word of advice to the buyer.....if you seek expedient "customer service", Best Buy, Bay Parkway, Brooklyn, NY is not the place to shop.
Best Buy review in Milwaukee, Wisconsin: Steve Azerela Brookfield Rude manager
Went to Best Buy store in brookfield to ask for repair on a DVD player I bought expensive service plan for. I am being told to wait a minimum of 3 weeks to get it back. I asked to talk to the manager and get explanation of why I paid so much money for a plan and have to live 3 weeks without something I use every day. He is telling me to read the contract. I hand him over the contract and ask politely to show me the section in there that says that I am not to expect any commitment for a repair. His answer - figure it out yourself or ask your manager to. I am asking for his name so I can file a complaint with BBB, he is telling me he is not going to give it to me and I should just go and if I am not happy, maybe buy a new DVD player instead what a commitment, what a manager focused on the welfare of his customers and that service plan, what a ripe off.
Best Buy has the worst customer service
Over the last 12 months I have had two encounters with Best Buy's utter lack of customer service. My first encounter involved them removing the hard drive of my daughter's (college student) computer without permssion. When I asked that they return it, they said the send old hard drives to an outside company for recycling and had no way of finding it. I aksed for the phone number of the company. They said they had no number. I refused to accpet that and after eight phone calls to various Best Buy coporate departments I found the number on my own. I had to pay to have it returned and another $300 to have the data rescued. They refused to reimburse me. They could not go out of business soon enough for me.
Best Buy is stealing from trusting customers!
What you should know when you let Best Buy "get the pc ready for you" With E-Machine or Gateway, There is not anything to get ready for you. They are ready to buy, take home and set up. They already come with a trial version of virus protection. They are also charging you for 2 virus programs, that do not get along with each other. Consumers are being told that Best Buy has to get it ready, and they are lying. They are charging up to as much as 200.00 for this service. Whats worse, they are charging you 50.00 to make a back up copy of the operating system. All you have to do is look in the start menu and create your own with the touch of a button. Best Buy is laughing at you all the way out the door "what a sucker" is exactly what they are saying. Trust me, I hear this over and over.
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