customer service store service customer geek squad phone manager order money people

Front door secuity at Best Buy

I was comming home from work on April 23, 2008 around 6:30pm. I needed canned air and themal paste to fix my computer that was damaged from UPS, so I decided to stop at the Best Buy at Metro Town B.C. Canada on Kingsley street. Unfortainly The Best Buy did not carry the thermal past I needed and I proceeded to leave the store. When I approched the door a tall man with glasses left his booth on the right side of the door and got real close to me almost touching me, had a smirk on his face and told me to have a nice day. When I proceeded out the door someone purposely set the anti-theft sensors off at the doors. I was confused at first and the guy told me to come back so I did. In front of other customers humulating me he demanded to empty my pockets with that smirk on his face, so I empty my pockets to show him even know that I was very up set that he would accuse me of stealing I even asked him if he wanted me to *** my shoes and if it was normal S.O.P. to profile and single out people and stop them at the door to be searched. He got quiet and let me go. See the thing is that I once worked for Best Buy in Florida for 4 years and not once I have never seen such disrespect for a customer before in my life and I blame that on poor management and employee training I realy hope someone in customer relations reads this and fixes that problem. For now on I think I will never step foot in a Canadian Best Buy store ever again.
View full review
2 comments
Anonymous
#36937

I worked at Best Buy in Plattsburgh NY. Lets just say I would never buy anything from this joke of a store.

They scam their employees and they scam their customers. Best Buy is a joke. All managers have nothing more than High School educations. One in particular Mr.

Lussier. They had no right to search you at the door.

That is bogus. They are a complete joke!

Anonymous
#18554

First of all, I'm pretty sure the laws in Canada are different than in the US.

Secondly, I work at a Best Buy in Florida...and I am a bit surprised you haven't heard about this before.

Finally, being a former Best Buy employee, YOU - above anyone else - should know that posting on a consumer forum is NOT how to get in touch with the company if you want action on something. :(

View more comments (1)
Review
#118803 Review #118803 is a subjective opinion of poster.

Best Buy - Worst Buy!!

After 3 months of research we found the stainless steel fridge we liked. Purchased it at full price for Best Buy. A day before the scheduled delivery they called and said they didn't have the fridge anymore except for the floor model. I didn't want the floor model. I called other stores and found it new in another city. They said they would ship that one to me, NIB. After 2 weeks they delivered the fridge. The delivery guy scratched the door while putting in the handle. He reported it and did I. The manager called me to tell me that the fridge had been discontinued. Offered to give me another fridge for the same price ($2600). We picked another fridge similar to the original. The same delivery guy came to do the switch and scratched the 2nd fridge. Scratched the 1st fridge even more while taking it out. I called to complaint while he was still there. I told them I didn't want the fridge since, this one too, was scratched. I want a scratch free fridge. The manager called me back to tell me that since I had already received two fridges that I was no happy with they couldn't let me get a 3rd one! They wouldn't let me get a 3rd fridge because they now had two scratched fridges! Mind you, the same delivery guy scratched both! I got my money back (after a big hassle, too). Went to Lowe's and got the original fridge I wanted, which Best Buy said was discontinued. Lowe's delivered the fridge scratch free and with no hassle. I will NEVER, EVER buy anything from Best Buy!
View full review
3 comments
Anonymous
#20683

I am an employe at best buy... When we mean discontinue it means we no longer cary that product my stores says "It was deleted from our data base" but you should have called corparte becuase they would have gotte you a fridege and probaly a 200 dollar gift card.... or more

Anonymous
#18557

Mariposa24; I don't know when or where you purchased this refrigerator, but you were not treated correctly. Unfortunately, in this case, Best Buy is it's own worst enemy; due to the use of third-party delivery servicers.

However, this is changing quickly, as drivers are being held accountable for thier delivery issues. At my store, you would have been refunded $260 dollars and a new door ordered to replace the damaged one...or, a seperate delivery team would have replaced it with a more expensive model, suitable to your needs.

As for Christy; the 15% restocking fee does not apply to refrigerators, unless they are special orders.

Also, the return/exchange policy is posted at the registers, as well as on a sign 12' tall at the front of the store. :x

Anonymous
#16714

Best Buy sucks. They also still have the antiquated 15% restocking fee for anything that you return at a lot of their stores (although, not all even though it is a "company policy")...whether it be a gift, broken an exchange, unopened with the receipt.

Doesn't matter.

If you buy a 1500.00 laptop, get to the parking lot, decide you don't want it and take it back in the store they charge you 225.00 to take the box and put it back on the freakin shelf. This policy is conveniently printed on the BACK of your receipt in practically invisible ink.

View more comments (2)
Review
#118738 Review #118738 is a subjective opinion of poster.
Loss
$2600

Best Buy ( ya, right ! )

I will not be shopping at Best Buy any longer.They do not offer cash refunds. I ended up going to that store 3 days in a row with problem with a PC game I bought, it wouldn't play in my PC, I returned it, but they said only store credit.I found another game, brought it home, it wouldn't play ( my computer's only 3 yrs. old & plays other games completely fine ).On the 3rd day I tried to find something else, but couldn't find anything I wanted.No cash refunds & you have to use the store credit right then & there.
View full review
4 comments
Anonymous
#21711

have you ever heard of CD-KEY????? I know you do, well it is a copy right protected game so you can't copy it and share it on internet.

Those CD-KEY are one of a kind so you cant copy it, there's always going to be a person that does this like 1 every 5 people (which is stealing the CD-KEY). You're lucky if you actually get store credit

Anonymous
#20240

oh man this one was a good laugh...

so you bought a game and your PC can't play and....that's their fault??? LOL

You were ACTUALLY lucky they gave you STORE CREDIT so you can exchange it....... NO best buy i've seen has done that.

don't buy a 400 dollar laptop and expect it to play call of duty!

and BTW the return policy on best buy software has been the same for any store

Anonymous
#11702

Buy a new computer yours is garbage if it cant run todays games

Anonymous
#9569

It's not best buy's policy. Due to copy right laws they can not return any software that is opened.

That is every single store that sells software!

They were nice enough to actually give you store credit. Be glad for that, they don't usually do that.

View more comments (3)
Review
#118726 Review #118726 is a subjective opinion of poster.
I went to best buy in Woodbridge on prince william parkway to return a game that did not work to my computer a manager by the name of brian presgrave had the worst attitude i had ever seen employees that act like this to customers should be immediately fired he not...
View full review
6 comments
Anonymous
#20241

I LOL for about 5 minutes......

you buy a PC and ur pc can't play it? and that's their fault how??

learn to UNDERSTAND and yes like the other person said...

MAKE CLEAR SENTENCES, in addition, you may also want to look for a new lawyer....

View more comments
Review
#118106 Review #118106 is a subjective opinion of poster.
Service
Best Buy Manager

Bestbuy returns | Best Buy review from Raleigh, North Carolina

I purchased a new computer case online from Bestbuy.com and paid for shipping to me home. After assembling the other computer parts in side the case I found the case power supply to be bad & took it back to a local store with the receipt. They would only refund the amount of the case, not the shipping cost. They said this is the policy so I got ripped off for $10.00. After many calls & emails to Bestbuy they would not authorize the shipping refund. Just one incident as this will cause a customer to shop elsewhere & I have spent plenty there in the past.
View full review
1 comment
Anonymous
#40125

When have you heard of ANYBODY refunding shipping costs?! Did you NOT get the product shipped to you?

How can you refund the costs of flying,trucking, or shipping that item to your home? It amazes me how many people on this site cannot understand that "shipping costs" are NOT part of the purchase price-(they are a charge for the convienience of not driving to the store to pick-up the item).

Do you ask for a "gas-credit"-you had to spend money to get it to and from the store- when you return an item to the department store? Very few companies that have an on-line store will refund the costs of shipping (unless the item was damaged in transit-then they usually will cover the cost to re-ship)...Can't side with you on this one...

Review
#117942 Review #117942 is a subjective opinion of poster.
Loss
$9

PRICE MATCH SCAM | Best Buy review from Breckenridge, Texas

I purchased a dishwasher the week of April 2,2008 for $599. It went on sale on April 7, 2008 for $549. I e-mailed and asked for price their price match and was told that I qualified for a $50 refund and was given an 800 number to call. I called this number and was told that I qualified but would have to call after the item showed delivered in their system that it would not process the refund until that time. I waited until I had an e-mail confirming delivery and called them back. At this time they informed me that the other cs reps were wrong and that I did not qualify for refund They did, however apologize for any inconvienience. I think I am done with best buy. This is terrible customer service!
View full review
3 comments
Anonymous
#132004

they changed the price after you bought it you don't deserve any refund you *** as*

Anonymous
#20247

HEY I BOUGHT MY CAR FOR 20000

on sale now for 12000...

WHERE IS MY MONEYZZZZZZZZZZZZZZZZZZZZZZZZZ

Anonymous
#16884

:upset

Why is that that someone agrees to pay a price, and just because the price goes down later to move the last items off the shelf, you think you deserve a discount/partial refund. You agreed to pay $600- maybe you shoulda waited.

There is no law and should be no policy to give you that just because it was the price that came later- If I could do that, Id buy everything when it comes out and get a discount when they lower prices.

What a silly notion. You are a sad sad silly person....

View more comments (2)
Review
#117829 Review #117829 is a subjective opinion of poster.

I bought a new compaq laptop, discovered it is refurbished | Best Buy review from Stonewall, Mississippi

I purchased a new compaq laptop. Best Buy replaced it the next day because it had a bad hard drive. I paid 940.51 for the unit with extended warranty etc. The replacement has not worked since i brought it home. It was in a sealed box but Compaq has now informed me that it is at least a 6 year old refurbished unit. Needles to say Best Buy has offered no solution. I guess an attorney is my next stop along with an article in the local newspaper called the people speak and a call to the Better Business Bureau maybe that will get some attention.
View full review
5 comments
Anonymous
#20250

i laughed for a little...

maybe you should stop smoking or drinking...

no store keeps electronics for..... past 3-6 months.... with todays technology you buy a car next day there's a better one

4ever E
#10132

I do want to correct the age thing, It was meant to say the hardeware and programs!!!!!!!!!!!! and the programs due to Best Buy putting optimization, anti-virus, and spyware to fix the user who had the computer before me that they were trying to fix whatever happened to it with.

Update, Compaq sent package to send in and repair (replace) what can't be fixed even by the GEEK SQUAD! or just send me a New computer that has not been sold messed up , refurb. or should I say optmizedand resold!

:( :( to Best Buy . :) :grin for Compaq for standing behind their product.

Anonymous
#9117

The longest a computer will be at any Best Buy is about 6 months. They return all the extras back to the manufacture. I just have to laugh because that's total BS.

Anonymous
#9116

The longest a computer will be at any Best Buy is about 6 months. They return all the extras back to the manufacture. I just have to laugh because that's total BS.

Anonymous
#8515

Its not 6yrs old youre full of *** dude. Even if it was wouldnt its design look old then youre just plain retarded :roll

View more comments (4)
Review
#117585 Review #117585 is a subjective opinion of poster.
Service
Best Buy Replacement

Gateway Garbage | Best Buy review from Los Angeles, California

Kathleen Weimar Office of the Attorney General 100 W Randolph St Chicago, IL 60601 Ms. Weimar, These ongoing negotiations with Gateway are redundant and are bordering on ridiculous. How many times do I have to address the same issues that have been presented in my previous correspondence? 1.) The phone support personnel at Gateway had determined that the failure of the motherboard was the reason the PCMCIA card slot will not to power up and that the computer would have to be returned to Gateway to have the motherboard replaced. However each time the computer is returned to Gateway, the motherboard is not replaced, which would solve the problem. The computer is ultimately returned to me as No Trouble Found/No Failure Claim Description Provided. 2.) The Sprint equipment and software did in fact work in the Gateway computer for approximately eight months, so we do know that the equipment and software are compatible with the Gateway computer. 3.) The Sprint equipment and software are currently working optimally in a Toshiba Satellite laptop computer. This would in fact prove that there is nothing wrong with the Sprint Mobile Broadband Service or the equipment provided by Sprint. The attempt by Dixie Radakovich to shift the cause of the failure to Sprint is an obvious red herring, when in fact the failure of the Gateway computer is the issue being discussed here. 4.) The computer as purchased from Gateway is in fact sold as ready to upgrade to Windows Vista and includes a certificate for a free operating system upgrade from Microsoft. Dixie Radakovich is obviously unaware of how these systems are shipped and sold as she contends that installing this software, Windows Vista, “could significantly cause problems”. 5.) I have used the Windows XP Media Center Version 2005 With Update Rollup 2 CD supplied by Gateway with the purchase of the computer and restored the system to the original factory settings. However the PCMCIA card slot will not supply power to a PCMCIA card when inserted in the computer. I have done some research on the internet with my Toshiba laptop computer and the Sprint Mobile Service, the same service that will not work on a Gateway computer. I have found a pattern in the way Gateway handles any reported problems with the low quality products that they produce. The customer is required to send the failing product to the Gateway service department numerous times, with no service being performed. After they are certain that the warranty no longer applies, they are in a position to refuse to repair the equipment. I am asking you to intervene and force an obviously poorly managed organization, bordering on criminal, to replace the product I have been sold with a new, not refurbished computer, which Gateway seems to prefer as method of resolving frustrated consumers complaints.
View full review
Review
#117584 Review #117584 is a subjective opinion of poster.
I recently purchased a Yamaha receiver at BestBuy for $699. One week later 6th Ave. Electronics advertised the exact same item for $498. I went to 6th Ave. and the item was in stock and being sold for $498. Here is a copy paste from the BestBuy website re: Price...
View full review
11 comments
Anonymous
#768721

Just ordered on line from best buy. An hour later I found the exact item 20% cheaper at by Greg.

Not sure how hard to get my 20 % will be. Best buy does state. " at time of purchase" but I can tell you that it will be the last time at best buy if I get jerked around. Why would I buy from best buy in the first place if others are cheaper.?

No reason. Just *** on my part

View more comments
Review
#117540 Review #117540 is a subjective opinion of poster.
Product
Best Buy Website
Loss
$200

Never a Best Buy!

I dropped off a Sony DVD player on Jan. 21 2008 for repair and its still not back. Every time I call and ask to speak to a manager, its like a "Top Secret" to get a managers name let alone have one call you back. From reading all of these posts you would think there is an army of us abused customers! Why are we not picketing the stores and taking out ads stating what best buy is doing to us? I for one drive up to Minn. 4 or 5 times a year on business and plan on stopping by their corp. office and dropping off a bunch of letters to their CEO, President, and as many VP.'s as I can find!
View full review
1 comment
Anonymous
#8214

It is because everyone thinks the have such great prices. They dont I see the same price or less everywhere else.

And they hire idiots!!!

Support your local hifi stores. Most will match price and know how to deliver customer service.

Review
#117498 Review #117498 is a subjective opinion of poster.
Service
Best Buy Manager