Best Buy Reviews and Complaints
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Best Buy/Worst Service
I purchased a Gateway MX6956 computer on 11/28/2006 from Best Buy #302 Skokie,ILL. The unit worked without any problems until August 2007 when the Sprint Mobile Broadband PCMCIA card failed to power up. However, the same PCMCIA card as well as the Sprint Mobile Broadband service do work in my Toshiba notebook computer. I worked with Sprint Technical Support and Gateway Technical Support and it was determined that the computer would have to be returned to the Best Buy Store for service. I returned the computer to the store three different times for service. After each time I returned the computer it was out of service for 3-4 weeks, I was then informed that the computer was ready to be picked up and no trouble was found. However each time I returned to the store to pick up my computer I brought the Sprint PCMCIA card with me and had the personnel at Best Buy test the computer with the card, it failed each time. The card will not power up which was verified by the support staff at the Best Buy store . Each time they sent the computer out again for service after verifying that in fact there was a problem. Each time the computer was returned to me, the only service performed was that the operating system was reinstalled. After receiving no satisfaction from Best Buy I contacted Gateway. The computer has been sent to the Gateway Service Center in LaVergne, Tn seven different times for service of the same problem, PCMCIA card slot will not power up. It is then returned to me as No Trouble Found, No Failure Claim Description Provided, even though I had spoke to Gateway Technical Support on the phone and provided a description of the problem prior to sending the computer in. It was determined by the phone support personnel through their troubleshooting procedures that the computer would have to be returned for service. The telephone support personnel had determined that the mother board would need to be replaced. It was returned to me after the seventh time for service from Gateway and the computer continued to fail. I called Gateway and spoke to David, Employee GWNR107 and was told there was nothing else they could do to resolve the problem.They do not know what is wrong and cannot repair the computer. It was just my tough luck and I should not bother them anymore. Needless to say I was astonished at the poor quality of service provided by a representative of Gateway and asked to speak to a manager. I was then connected to Tiffany who refused to provide me with an employee ID. The conversation began very pleasantly and I was happy that I was finally going to get this problem resolved. After I had explained what had transpired, the tone of the conversation changed. I was informed that in the four months since I have been attempting to get this computer repaired that the warranty no longer covered the notebook. She told me that I did not have an extended warranty and that there was nothing Gateway was going to do, they are unable to determine what the failure is and I should just forget about the problem and not bother them anymore. End of conversation. I believe that I have been more than patient in dealing with an arguably incompetent organization, Gateway. I now want a complete refund of the price I had paid in order that I may purchase a new computer of any other brand but Gateway. This was my first Gateway computer and most definitely will be the last. I will be able to provide documentation of the three service tickets from Best Buy and the seven different service tickets from Gateway, as well as sales receipts, upon request. I want to add that I am composing this email on my Toshiba Satellite notebook computer using the Sprint Mobile Broadband service PCMCIA card to connect to the network. The same PCMCIA card and service that will not work on the Gateway computer.
Best Buy Lost My Laptop & Won't Return Calls!
Best buy is being sued for millions for loosing a lap top, probably more to make a point than anything. Read the story here: http://redtape.msnbc.com/2008/02/a-lost-laptop-a.html#posts I have searched the internet and found many stories of Best Buy customer abuse. Here is ours. Please excuse any typos. Before the start of law school I purchased a Gateway laptop at a Best Buy on the advice of a salesperson there. Last November the laptop had so many problems that I had to replace it. I visited the same store and the salesperson told me that Gateways were poor computers. This annoyed me, but I purchased a fairly expensive Sony Vaio because of the company’s reputation. At the end of December I noticed that it had a cracked screen, so my fiancé took it into another location of Best Buy to have it repaired on December 30th. He had a few runarounds with them the facts of which I am not certain. Then I received a call from Best Buy (it was an automated message) that my laptop was ready to be picked up. We drove to the store and the laptop was unrepaired. It took them forever to find the laptop, and then they told us that we had refused the estimate. This is completely untrue and in fact we had never received a phone call from them at all until the one notifying us to pick the laptop up. My fiancé was very frustrated because, in part, of his recent issues with the company relating to this repair, so he asked to see a store manager. He had dealt with the repairs division manager before and that was not helpful to him at all. A manager came over and he was very rude. The staff rolled their eyes at me when I was signing the new repair order because I actually read what it said. Then when they printed out a contract to give us it was pretty much blank because the printer was out of ink. When we complained and asked for a readable copy we were made to feel like we were being ridiculous and were told that they could not print us a clear copy because they had no ink! A few weeks later I received an automated message from Best Buy that said that the laptop would be shipped back via UPS within 5 business days. I assumed that this meant shipped back to Best Buy since that was the agreement and at no point was shipping to my house ever discussed. On Monday my fiancé called Best Buy and again they could not find the laptop. Getting fed up with Best Buy he called the corporate customer care line and spoke to a representative. She was helpful to a point and filed an official complaint against the store itself (or so she said) but then she started trying to tell my fiancé since they shipped it to Sony we had to take it up with Sony as they were liable. He asked for a supervisor and put me on the phone. The supervisor again tried to tell me that Sony was liable, but then I explained that I did not think so, we had left the laptop in their care, I have no agreement with Sony. Then she said something like, “of course”, which makes me wonder if she was deliberately trying to trick me. She asked what I wanted and I told her that I wanted my repaired computer as soon as possible and if they could not do that I wanted another of the same make, year and model. She said the latter was out of the question and went to see where the computer actually was. When she came back on the line she said that according to the tracking number she had, Sony had shipped it via Federal Express and it was delivered on the 8th. I told her that was unacceptable: shipping to my home made no sense as the repair bill was over $600 (she agreed that made no sense), that shipping to my house was never discussed and never even mentioned and it goes against their regular business practice, that I never had anything shipped here because I live in a city row home, and that no package was received. She said she would try to find a solution for me and get back to me in 24 hours. I never received a phone call from her so 48 hours later I phoned the corporate customer service number. I spoke at first to a new service representative and she could not find ANY record of any of my dealings with them on this mater no matter how she searched. The supervisor was not available as she was “helping another customer”. I was transferred into her voicemail and left her a lengthy message. Now it is February 22 and I have not yet received a return phone call. I am trying to let as many people as I can know about this. There are so many problems with the company’s story: I received the phone call about delivery after the 8th and from the company, even though the company made it sound as if Sony unilaterally decided to mail the laptop to me. She had a tracking number all along and still behaved as though she didn’t know what was going on or where my laptop is, and I was on the phone with her for almost an hour. She seems to have known that I shouldn’t have to deal with Sony, she did not return my call, she was not available to talk, and the records of all of this have “disappeared”. Don’t shop at Best Buy!
Laptop returned 4 times - GeeksSquad did not repair and lied | Best Buy review from Philadelphia, Pennsylvania
I have been a customer of the Red Lion Rd and Roosevelt Blvd Best Buy for yrs now and am extremely unhappy with the treatment that I have been givien by them in regards to a laptop that I purchased from them. I went in to their store to look at a laptop that they were advertising in their weekly flyer and when I got there,it was sold out.I looked around and found a much better one at more than double the cost and asked if they had it in stock.They said yes so I bought it.I also bought all the extra warranties and protection services that they offered with it so I would have no issues with it. I only had it for 11 months and had to have it back to them 4 times for repairs. Each time they(their geeksquad) fixed it the repair laster for 1-3 months before it gave me problems again. Anything from not being able to update my security to not even being able to log onto the internet. They "claim" to have done everything fdorm reflash the harddrive to replacing it.The last time I had it in to them,I told them I didn't want it back until it was completely fixed no matter how long it took! They told me they would have to send it out to HP for service this time and could take 3-4 weeks.I agreed.Within a week they called me and said my laptop was ready?? I asked how it came so fast,and they said they didn't know but it was back. I went to get it and the same week,it was coming up with all kinds of errors and shutting down the laptop.I complained to them saying that my manufacturers warranty was up in less than a month and I wanted a new laptop(which is in their warranty agreement. It states that Best Buy will replace your laptop if they cannot fix it! They just told me to bring it in again for them to fix it!!! I told them that that is not satisfactory and that even if they fixed it, it would only last for a short time and I would be at the same spot im in now,but without even my manufacturers warranty which was up in a few weeks. They then told me that I would have to deal with HP directly from then on!! I told them that thats why I bought all the extra warranties so I didn't have to go through this.They just said that they could not help me anymore and I would have to go through HP! I was still paying them,had it back 4 times and still had a probelm, but I would have to deal with HP on my own now! So I did contact HP and to my surprise, they never had my laptop in for reapirs as Best Buy stated! Best Buy completely lied to me about sending it to HP!! HP then told me to send in the laptop to them so they could look at it.Withing a few days of receiving the laptop, HP contacted me and said that the laptop was beyond fixing and that they were going to give me another one. In fact, they even upgraded it to an even better one. I contatced Best Buy corporate and told them what happened, and they basically brushed me off as the local store did. I told them that I had all the repiar orders form the geeksquad showing that it is a continuing problem,and they said they didn't care! I told them that while my laptop was getting fixed or replaced,I would not continue to make payments and in fact wanted a credit for all the times my laptop was in their shop for repairs.Why did I have to pay for something that was broken more than it was up and running?They just said that it would be foolish of me not to pay as it would hurt my credit!!! A multi-million dollar a yr company and they couldn't even satisfy one customer with one laptop!! Especially since all they had to do after the 2nd or 3rd time was to send it in to HP and they would have replaced it! I didn't ask them for money back,or a better computer(which this one was suppose to be)I only wanted to be able to use it and not keep getting these temporary fixes! I am completely disgusted by how they handles this and the lack of dedication to their customers! I have bought 2 computers form them withing a yrs time(one laptop and one desk top)which cost over 3k total.I am not a consumer who buys the cheapest products and expects them to perform like the best.I spend the extra money to get top of the line equipment and all associated warranties to protect them.This situation proves that they couldn't care less about me,or any other customer of theirs.They only care about getting your money and when you have a problem,they completely dismiss you! Please tell anyone you know to stay clear of their business before you get screwed over as I did.
Best Buy "gift center" online unprofessional and disorganized
Do not buy gift cards from best buy online. We learned the hard way that they are nothing like other legitimate online gift/registry purchases. They will not provide the recipient with any information as to who they are from and are misleading in appearing as a professional, well-run "gift center." All they do is transfer the card to the gift recipient and do not allow for any recognition or link from sender. This is problematic especially with gifts for major events such as weddings, where you end up with a ton of cards, and no way to thank your generous guests. DO NOT BE MISLED AS WE WERE
Best Buy Gift Card
Video cameras | Best Buy review from Livingston, New Jersey
Greetings, I bought two video cameras from Best Buy and the service was poor. I was told it would work with my mac computer it did not. I order to return it I had a pay a restock fee. I lost money buying the dvd and memory card already. Do not go to the Destin Best Buy. At a previous time I bought a micowave that caught fire. I was not able to return it either because it was past 30 days. I had only used it a handful of times before that incident. I wish I had read more reviews about a store first. I will be very very careful in the future buying from anyone. Thank you
Gateway Garbage | Best Buy review from Los Angeles, California
Kathleen Weimar Office of the Attorney General 100 W Randolph St Chicago, IL 60601 Ms. Weimar, These ongoing negotiations with Gateway are redundant and are bordering on ridiculous. How many times do I have to address the same issues that have been presented in my previous correspondence? 1.) The phone support personnel at Gateway had determined that the failure of the motherboard was the reason the PCMCIA card slot will not to power up and that the computer would have to be returned to Gateway to have the motherboard replaced. However each time the computer is returned to Gateway, the motherboard is not replaced, which would solve the problem. The computer is ultimately returned to me as No Trouble Found/No Failure Claim Description Provided. 2.) The Sprint equipment and software did in fact work in the Gateway computer for approximately eight months, so we do know that the equipment and software are compatible with the Gateway computer. 3.) The Sprint equipment and software are currently working optimally in a Toshiba Satellite laptop computer. This would in fact prove that there is nothing wrong with the Sprint Mobile Broadband Service or the equipment provided by Sprint. The attempt by Dixie Radakovich to shift the cause of the failure to Sprint is an obvious red herring, when in fact the failure of the Gateway computer is the issue being discussed here. 4.) The computer as purchased from Gateway is in fact sold as ready to upgrade to Windows Vista and includes a certificate for a free operating system upgrade from Microsoft. Dixie Radakovich is obviously unaware of how these systems are shipped and sold as she contends that installing this software, Windows Vista, “could significantly cause problems”. 5.) I have used the Windows XP Media Center Version 2005 With Update Rollup 2 CD supplied by Gateway with the purchase of the computer and restored the system to the original factory settings. However the PCMCIA card slot will not supply power to a PCMCIA card when inserted in the computer. I have done some research on the internet with my Toshiba laptop computer and the Sprint Mobile Service, the same service that will not work on a Gateway computer. I have found a pattern in the way Gateway handles any reported problems with the low quality products that they produce. The customer is required to send the failing product to the Gateway service department numerous times, with no service being performed. After they are certain that the warranty no longer applies, they are in a position to refuse to repair the equipment. I am asking you to intervene and force an obviously poorly managed organization, bordering on criminal, to replace the product I have been sold with a new, not refurbished computer, which Gateway seems to prefer as method of resolving frustrated consumers complaints.
Best Buy sold twice repaired computer to me as new
I am extremely upset. I purchased an open box gateway computer tower model GM5472, serial number GCX76 910 14306, on Feb 12, 2008 from the Deptford NJ Best Buy. I had them start it up and it worked fine, so i left. I then went away for active duty military for 3 months. I come back to set it up on 5/9/2008. It started in Vista fine, but after 2 minutes a blue crash screen came up and stated that I should get assistance. I called gateway for assistance and they tell me that this computer has been repaired twice before for the same issues under another name. I was extremely upset to hear I bought a twice repaired computer, with no indication that it was repaired before. I then find out it was originally purchased on 8/22/07 and returned on 12/20/07. So, I basically got suckered into buying a twice repaired, 4 month used computer. This is outrageous. How come they get to return a defective computer 4 months later and wont let me exchange that computer for something else since they know it has been repaired twice already. It is very ridiculous that Best buy would sell me a computer that has had so many repairs, been returned 4 months later, and then sold to me. Now i have the same issues and they won't help me. I will be writing a ripoff report and doing everything I can to show how best buy has treated me. I cannot believe that Best Buy wouldn't help resolve this in any other way except to tell me they will repair it again and again and that is all.
Best Buy - Worst Buy!!
After 3 months of research we found the stainless steel fridge we liked. Purchased it at full price for Best Buy. A day before the scheduled delivery they called and said they didn't have the fridge anymore except for the floor model. I didn't want the floor model. I called other stores and found it new in another city. They said they would ship that one to me, NIB. After 2 weeks they delivered the fridge. The delivery guy scratched the door while putting in the handle. He reported it and did I. The manager called me to tell me that the fridge had been discontinued. Offered to give me another fridge for the same price ($2600). We picked another fridge similar to the original. The same delivery guy came to do the switch and scratched the 2nd fridge. Scratched the 1st fridge even more while taking it out. I called to complaint while he was still there. I told them I didn't want the fridge since, this one too, was scratched. I want a scratch free fridge. The manager called me back to tell me that since I had already received two fridges that I was no happy with they couldn't let me get a 3rd one! They wouldn't let me get a 3rd fridge because they now had two scratched fridges! Mind you, the same delivery guy scratched both! I got my money back (after a big hassle, too). Went to Lowe's and got the original fridge I wanted, which Best Buy said was discontinued. Lowe's delivered the fridge scratch free and with no hassle. I will NEVER, EVER buy anything from Best Buy!
Best Buy Warranties = Worthless
In 2005, I purchased a Westinghouse 37" LCD TV for nearly 1700. I was well aware of the 'hard sell' on warranty programs but having small kids and bad luck with other appliances, I purchased the program for another 250. On January 4, 2008, I contacted the store where I purchased the TV from about getting it serviced as the picture would appear for a second or two and then give me a black screen. The store referred me to the 888-BEST-BUY number for in home repair due to the size. After waiting on hold for nearly 30 minutes, I was connected to a service rep who told me I would be hearing back from a repairman within two days. After not hearing from anyone for four days, I called back and was told the same thing again (standard customer complaint reply, I know). After pointing out to the rep on the phone I was already overdue for a call, the rep took my work number (they now had three numbers to get a hold of me, none of them being my home phone) and told me I shoudl expect a call by the end of the day. When I arrived home there was a message from the repairman. Even though Best Buy marks the serial number abd other identifying numbers for parts, repairs, or replacement on the warranty info, they did not provide the material to the repairman! I was told by the repairman I would be hearing back from him within a week or sooner if he found parts. After 8 days, I called the repairman who informed me that parts for this model were unavailable and that he informed Best Buy about repurchasing the unit. I promptly called Best Buy to verify this info. The customer rep said that 1) no repairman had called to verify the parts and 2) no one from Best Buy followed up to make sure the parts were ordered. I proceeded to file a complaint via Best Buy's website. Instead of the three business day response, I received an email the following week with the same standard customer reply--please call us to discuss the issue. I called back again that evening to speak to a manager at the service center. Again, no followup on Best Buy's end. While I waited, she contacted, or said she contacted, the repairman. I was told parts had been ordered and I would be receiving a call scheduling a repair time within the next two days. Again, I waited four days and contacted the repairman who said NO ONE FROM BEST BUY CONTACTED HIM and that HE CONTATCED THEM OVER A WEEK AGO ABOUT NOT FINDING PARTS!! Being irate, I called Best Buy again. this time I was informed that my REPLACEMENT ORDER was approved the FIRST time I talked to a manager! When asked why I wasn't notified, considering they had FOUR numbers to try, they were speechless. I asked for an order number abd was told one would be given to me when they call to let me know I am authorized to exchange. Again, they were left speechless when I said they should have the number already (they didn't) and they should have notified myself or the repairman that an exchange was inevitable (again, they didn't). So three days AFTER I finally get a replacement approval, Best Buy calls with an exchange number and informs me that I get the depreciated value of the discontinued model of the TV and it MAY NOT cover the replacement cost. Long story short, it took nearly 4 weeks to get my TV replaced, which originally cost 1950 with the warranty, and I walked out with an Insignia for 700!!!! How is this a comparable exchange??? What about my headaches??? Never again will Best Buy see a red cent of mine!!!
Front door secuity at Best Buy
I was comming home from work on April 23, 2008 around 6:30pm. I needed canned air and themal paste to fix my computer that was damaged from UPS, so I decided to stop at the Best Buy at Metro Town B.C. Canada on Kingsley street. Unfortainly The Best Buy did not carry the thermal past I needed and I proceeded to leave the store. When I approched the door a tall man with glasses left his booth on the right side of the door and got real close to me almost touching me, had a smirk on his face and told me to have a nice day. When I proceeded out the door someone purposely set the anti-theft sensors off at the doors. I was confused at first and the guy told me to come back so I did. In front of other customers humulating me he demanded to empty my pockets with that smirk on his face, so I empty my pockets to show him even know that I was very up set that he would accuse me of stealing I even asked him if he wanted me to *** my shoes and if it was normal S.O.P. to profile and single out people and stop them at the door to be searched. He got quiet and let me go. See the thing is that I once worked for Best Buy in Florida for 4 years and not once I have never seen such disrespect for a customer before in my life and I blame that on poor management and employee training I realy hope someone in customer relations reads this and fixes that problem. For now on I think I will never step foot in a Canadian Best Buy store ever again.
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