Best Buy Reviews and Complaints
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I purchased a 32in. Insignia television from Best Buy in L.A. late Dec. of last year. It stopped working and was reported as such late April, 2008. As of June 5th after countless phone calls the television is still down. Right now they know that the part needed will...
Best Buy SF, gr eat service
I have been buying a lot of stuff for new place lately, lap top computer LCD Plasma Tv (4: kitchen, living room, bedroom, and garage) with auxiliary speakers(had them install it), washer and dryrer, lots of Cd's and DVD's, washer and dryer combo, Dyson Vacuum cleaner, microwave oven, i-pod, cell phone (spent a ton of money!) and got excellent service every time. Really impressed. both stores, Geary Blvd. and Harrison Street. Sales people helpful. Loss prevention people not all paranoid, short checkout lines. I did have to return a couple of things and it was no problem.
Returnedtvw/crackincabinettheywouldnotaceptit | Best Buy review from Minneapolis, Minnesota
manager acused us lying . she was twisting our words around . this happened on wed 5/21/08 at best buy in mankato minn. we bought the tv, a stereo, a computer, a printer in one weekend. the weekend of 4/19/08. we took delivery on 4/25. we think it got cracked either in storage & or delivery of the tv &everything else that came that day. my complaint is with the policies, managment, delivery, & the intimidation me & my fiance suffered at the hands of that conglomerate,best buy. i am truly pissed. we left the tv in the store so they can resell it to some other poor *** on the street!!!! thankyou.
Dishonest and rude managers. Read the fine print Sucker! | Best Buy review from Saint Louis, Missouri
I was in the market for the new computer was willing to spend $800 to $1600 for a decent computer. I found what appeared to be a great deal. I bought a computer for $900 and if the specifications were accurate then this computer was a great deal. I took it home and it stunk. Ran horribly and could handle programs that my 4 year old desktop can run smoothly. I took it back and The supervisor talked me into buying a model that cost about $300 more. I was assured that if this didn't work I could bring it back and get a FULL REFUND. Ofcourse when I tried the computer out is was almost as bad as the first on purchased. I brought it back and they said I could either spend another $600 on a model that would "surely" work. OR I could get a refund but I would be charged %15 fee. I told them I was gaurenteed a return with no fee if I was unhappy with this new computer. I must admit that the girl at the service desk was actually polite and respectful but she said firmly that she can not over ride the policy. At this point I asked to speak with a manager. I waited for almost 40 minutes before he came over and before I could explain myself he just chuckled and said borishly "sorry dude you should have read the fine print" and then turned away and chuckled again. I calmly explained to him I would not have sunk more money into another computer if I was going to be charged a fee. He wouldn't listen and Now i am down almost 200 bucks.
Best Buy Manager
Best BUY bait and switch
est Buy does bait and switch.Last week Danvers Mass store, was told the laptop i wantedwas sold out (thou on display) told saugus store had 14 still, went there same one was 100.00 more and told to bad more distrubing,was other consumers were there from everett store for another laptop that was sold out in everett store and sent to saugus and than told it was 150.00 more than ad in everett.sign said. my problem is if prices are not the same salesman should have toldall of us. and remove product from shelve. False and fraud.First impressions do always stay. very upseting
Best Buy sold twice repaired computer to me as new
I am extremely upset. I purchased an open box gateway computer tower model GM5472, serial number GCX76 910 14306, on Feb 12, 2008 from the Deptford NJ Best Buy. I had them start it up and it worked fine, so i left. I then went away for active duty military for 3 months. I come back to set it up on 5/9/2008. It started in Vista fine, but after 2 minutes a blue crash screen came up and stated that I should get assistance. I called gateway for assistance and they tell me that this computer has been repaired twice before for the same issues under another name. I was extremely upset to hear I bought a twice repaired computer, with no indication that it was repaired before. I then find out it was originally purchased on 8/22/07 and returned on 12/20/07. So, I basically got suckered into buying a twice repaired, 4 month used computer. This is outrageous. How come they get to return a defective computer 4 months later and wont let me exchange that computer for something else since they know it has been repaired twice already. It is very ridiculous that Best buy would sell me a computer that has had so many repairs, been returned 4 months later, and then sold to me. Now i have the same issues and they won't help me. I will be writing a ripoff report and doing everything I can to show how best buy has treated me. I cannot believe that Best Buy wouldn't help resolve this in any other way except to tell me they will repair it again and again and that is all.
Screwed by Geeks! | Best Buy review from Cumming, Georgia
My computer stopped working. I spent over $300.00 at Best Buys and still my computer would not connect to internet. The Geek who serviced my computer withheld very basic information that could have saved me a lot of money.(things I could have done myself like INSTALL my OWN CD) They wanted me to return for a NIC card (which I did not need) which would have cost another $100.+ with the installation. I chose to go to a private business and it was repaired that afternoon. I will NEVER give Best Buy any more money. The GEEKS suck!!!!!
Best Buy Installation
Video cameras | Best Buy review from Livingston, New Jersey
Greetings, I bought two video cameras from Best Buy and the service was poor. I was told it would work with my mac computer it did not. I order to return it I had a pay a restock fee. I lost money buying the dvd and memory card already. Do not go to the Destin Best Buy. At a previous time I bought a micowave that caught fire. I was not able to return it either because it was past 30 days. I had only used it a handful of times before that incident. I wish I had read more reviews about a store first. I will be very very careful in the future buying from anyone. Thank you
PISSED OFF | Best Buy review from Franklin, Louisiana
I bought a new pioneer car stereo in the San Angelo Texas store. Not only does it not work but the store & installers have been no help. The manager of the store , installers cant even set the clock. What happen to standing behind what you sell? I spent 1800.00 to buy & have installed. Ive been in this store where peaple are standing in line pissed. The manager shys away from any problems. i will never buy from worst buy again. I will go local where they stand behind what they sell. bigger aint better. pissed in San Angelo Texas.
Lack of customer service training for employees | Best Buy review from Topeka, Kansas
I had a total of 4 trips to Best Buy today - all for the purchase of a vacuum cleaner. I found the product I went there for, purchased it and went home and proceeded to put it together. However, I found that the 3 screws that were needed to put it together were missing from the package. I called the store back and spoke with the same person that originally helped me purchase the item. She said she would take the 3 screws out of the floor model and let me have them. I returned to the store and she was assisting another customer and had another store assoc. help me. He gave me 5 screws - extra "just in case I dropped one." I asked this man if this was the right size of screw and he stated that it was. I was positive it wasn't though. I went home and sure enough, it wasn't the right size. I went back to the store a 3rd time and asked the front door greeter if I could please speak to a manager. This man kept calling a manager and got no reply. Finally, this man pointed at a red-haired man and said for me to go talk with him as he was a manager. Needless to say, this was a complete disaster. This guy offered to have me go home, get my new vacuum and bring it back to the store and he would put it together for me. That was not the issue in the first place. The missing parts were the issue. Long story short, I went home and returned to the store for a 4th time, vacuum in tow, and was pointed in the direction of the return/exchange desk. The young girl behind the counter was absolutely rude and had a very snotty attitude. Folks, there is nothing good to say about this store. They have lost me as a customer for good. All the technology in the world will never take the place of good old fashioned customer service. These people are clueless. I've learned my lesson and will not give them my business from this day forward.
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