Best Buy Reviews and Complaints
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Have not fixed our tv | Best Buy review from Kansas City, Missouri
we bought a tv 2yrs ago w/ a 4 yr warranty .it needs fixed.of course we talk to a different person every time.one person tells us the parts are in and another person tells us there not in.they have made appt. to fix it but no shows up or calls .It has been over a month.and now they are telling me its going to be almost 2 more wks. before they can be here to fix it.no one seem to know whats going on.we also have a cable bill to pay and cannot use.we need some help.
Sold bogus warranty with lies on replacement and wouldn't comply | Best Buy review from Naples, Florida
We bought my grandson an apple I-pod for his birthday about a year and a half ago. The guy who helped us really pushed for an extended warranty. He told us if anything at all happened to the I-pod it would be fixed without question, even if it gets smashed to pieces. Then he said if they can't fix it, it would be replaced, and if the same kind was not available we would be given an upgrade I-pod. Three hundred dollars for the I-pod and sixty dollars for the warranty, which we really could not afford at the time. The pod was recently damaged by a piece of the earbud plug stuck in the pod. We took it back to best buy, they said fine, gave us a receipt marked "no charge" and said they would call when it was repaired. One month later we called them and they said it wasn't covered. after a lot of time talking and the promise of a manager to call, but never did, we called corporate. We got shoved around for over an hour and then was told sorry charlie! My son picked the broken pod up at best buy and left my best buy card on the counter cut in pieces. I will never shop at a place again that practices false advertising and encourages employees to lie about warranties to receive a bonus for themselves!!!!!!!
Best Buy Replacement
Best Buy Rip Off
I purchased a $950. computer from them in Nov. 07. I took it in for service on Sept. 12. They said it had a bad memory chip. They wanted to charge me $130. to remove virus's they said they found on my computer. I asked them to write them down... two were ad and spyware and one was a very mild virus called Second Thought. I told them to just fix the chip... I can get rid of the virus myself a lot cheaper. The date on my service contract says estimated date of return Sept. 20. I called today, 9/20, and it hasn't even gone to service yet. They said it would take another 2-3 weeks! They charged me $99. to copy my hard drive just in case data was lost when they repair the chip. What the heck is taking 4 wks??????? Or are they purposely doing that because I refused to pay the money to get rid of a mild virus? We have bought all our major things at Best BUy, well not anymore. I feel they are ripping me off and I will not do business with them anymore. I think they are ripping off people who don't know a lot about computers too. I'm sure they thought since I'm a 60 yr old woman that I'd pay to have the big bad virus removed... what they don't know is that I have two sons who are in the computer business in other states and they advise me about what's going on. They agree I was getting ripped off by Best Buy. How long does it take to insert a memory chip?
Bad service | Best Buy review from New York, New York
I bought a home theater system. Hooked it up myself and couldn't get 3 speakers to work. Called the "manufacturer's #". They said they were busy and would call me back in 1 hour. I have wasted 2 days of my time, called best buy and they said to pack it up and bring it back. If they send a geek squad out they will charge me the full amount after I did all the work myself. Also, I can't carry it to my car myself. Why should I have to work so hard at a purchase? It sounds like tin cans anyway. Just typical of what our country has become.
From the very beginning, they sold me incorrect or less appropriate components for my home theater system. They scheduled the consultant to come out 2 days before the install! At which point, the consultant found too many issues that needed addressing - he missed a few...
Bestbuy played me for a fool, did a no show. | Best Buy review from New York, New York
Bestbuy was suppose to come out,and fix my washing machine today, I call this morning to comfirm the time that the technician is suppose to come.Was told the appointment was cancelled,no one could tell me who cancelled the appointment.I was so pissed,I took off a work today just to be home to wait for these people.The worst things is last week they gave me the run a round at there service center.I had to fax them a copy of my purchase receipt.The reps there are so rude and was not helpful at all.How I have to work and see whats going to happen,I had to call back 1888-bestbuy, now they're saying one of there technician is going to call me to set up another appointmen.What's the sense of getting a warranty if there service *** so bad. Its not right and they need to be really taught a lesson.I paid for this and they need to honor there agreement. Their service is really the pits.
Best Buy "gift center" online unprofessional and disorganized
Do not buy gift cards from best buy online. We learned the hard way that they are nothing like other legitimate online gift/registry purchases. They will not provide the recipient with any information as to who they are from and are misleading in appearing as a professional, well-run "gift center." All they do is transfer the card to the gift recipient and do not allow for any recognition or link from sender. This is problematic especially with gifts for major events such as weddings, where you end up with a ton of cards, and no way to thank your generous guests. DO NOT BE MISLED AS WE WERE
Best Buy Gift Card
Best Buy WILL NOT stand by their warranty
I bought a laptop (1200$) and in three month brought it there 12 times. I was very patient and the last time I said that this is *** they kicked me out of the store. The manager did not handle well they were ridiculous I am never going back. I just wanted my laptop fixed or a new one. Manchester NH Best Buy has the worst managers and Geek squad does not know what they are doing. I went the next day and they did not help at all. They treat you with a bad attitude and made me feel like I had done something wrong. I had purchased 3 year warranty but only 2 months had gone by.
Do Not buy an Insignia LCD tv from Best Buy!!
We bought a 23" Insignia LCD tv from Best Buy 3 years ago. The picture is now bright yellow and not clear at all. After calling Best Buy they told me I should have bought an extended warrantee and that I was basically SOL. I will never again enter a Best Buy store. It really annoys me that a Giant company like Best Buy will sell their brand, Insignia, and not stand behind it. This was not a cheap TV, but at this rate, our high dollar tv was a disposable model. The reputation of Best Buy will slowly spread thanks to people like us that are tired of being taken advantage of!!
RIPOFF AT BEST BUY
I was speaking to a friend online who told me about a new laptop she bought at Best Buy on sale for $799 I went to look at it on line and there it was on sale at Best Buy for $749 This really aggravated me to see that a store would overcharge a customer and not say the lowest sale price which was current. This friend told me there were many college students buying the same laptop, and i felt bad. I sent my friend an email with a copy of the ad online to show Best Buy that it was their current advertised price. She did get a refund of $53.00. The $50.00 plus the tax. after I encouraged her to go back. I think its awful that many others were ripped off and didnt even know it, and especially young people who are going off to college and have so many expenses.
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