Best Buy Reviews and Complaints
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Mean to Old Lady | Best Buy review from Chicago, Illinois
New South Loop store, Chicago: Avoid this store if you can - they are not a good neighbor. Went there today with my husband to buy a family gift - digital camera, printer, and accessories. This was our first visit to the new South Loop location -we love shopping in our neighborhood, and my husband specifically wanted to make the purchase at Best Buy (even though I had a 10% off shopping coupon for Target). But, we abandoned our $500+ purchase and left the store after I was embarrassed and humiliated by a security person. A sales person had helped us select a digital camera, accessories, and we were honing in on a printer to go with it. While we looked at the printers, the sales person wandered off to help others. My husband had just about decided on an HP photo printer, when we noticed a Canon in a box, which was not on display. As the box was not sealed, I opened it so that we could compare the two printers. HORRORS! Little did I know I had just committed a major Best Buy sin! Little old lady opened the merchandise!! A different sales guy came rushing up to us and said "please don't open the merchandise." No problem, I put it back in the box and closed it up as it had been. We asked him if he could tell us the difference between that one and the HP- but he told us to wait for the our other sales guy. He kept saying "I'm sorry. I'm sorry." We did not think it was a big deal, but apparently what he was "sorry" for was that he was going to have the security guard come and - what? Execute us? Sure enough, while we were waiting for the other sales guy, a big guy in orange jacket came to the aisle and sternly said "You cannot open the merchandise." We looked at him dumbfounded. At that point there was no merchandise open. We were about to add the HP printer to our purchase. I said "We are not opening anything now." He repeated his stern reprimand, glaring at me. At that point my husband began returning the merchandise to the shelves - knowing that Best Buy had just lost me as a customer. We left, went over to the South Loop Target and bought the exact same items with no abuse, and got 10% off. I will never again shop at Best Buy, and encourage my South Loop neighbors to abandon this store and hasten it's departure from our neighborhood. I'd rather have a Walmart.
First of all I do not need a job. I have enough money to buy all I need, and probably spent more at best buys then you make in a year, so no I a, not a pissed off wananbe employee for best buys, but obliviously the people who have responded are best buys employees. I...
BEST BUYS IS THE BEST JOKE
Best buys has many issues. Racism in hiring, racism in customer relations, their reward zone is a rip off, their extended warranty program is a rip off, they bait, and switch and God knows what other illegal stuff they are doing. If a customer like me can noticed this stuff why can't the agencies that are there to protect us can't. Best buys, and walmart are getting away with a lot of things that if a small mom and pop shop was to do they be jailed..I will be contacting both my lawyer, and the media. No more lies
Guitar Hero Pre Order at best buy
I preorder'd guitar hero world tour, went to the store as directed on my preorder card with 2 weeks after it came in as stated on my card. They tell me that they changed the policy to 5 days even though it says 2 weeks on my card. They basically said tough, here in your $5 back and get lost. It's a joke, everyone is 18 years old and doesn't care that they are breaking the contract that we had together. I can't believe that these punks are putting circuit city out of business, I will NEVER shop there again.
BEST Buy and Geek Squad the Worst!!!!!
I will never deal with Geek Squad as long as I live! I had waited on a work order for more than 1 month and I haven't received a single phone call back from anyone at Geek S@!t! I had received empty promised from Manager and Supervisor and none of those followed through. I had been lie to my Best Buy employees and mangers, they had faked out their names so they can get rid of me. This is not the worst part... I had just purchased my 47 LCD TV for less than 2 months and I am having a PC board issue already. Technician suppose to order a new PC board and replaced that within 3 working days according to the Part Order Card from Best Buy and that was such a lie. I haven't receive a single phone call after all the complaints I had filed. PLEASE DO NOT DEAL WITH GEEK SQUAD AND BEST BUY!!!!!!!!!!!!!!!!!!!!!!!! I am not doing this because I hate them... I am doing this because I don't want order people to suffer!! I will not even buy a piece of chocolate from best buy since they will not back up their promise. Sales lied to me, Manager Lied to me and Store manager lied to me. I rest my case and I hope no one has to go through on what I did... As of today, My problem is still no resolved and I might just buy another TV....
Best Buy Sales Manager
Best Buys policy
I purchased a small ticket item, a USB cable that was repackaged and tagged as inspection approved. Not thinking much about it, I went to use the cable about 45 days later, only to find it does not work. I went back to the customer service counter to be told there is nothing they can do about it as my purchase is over 30 day. I can get a little personal but the little blond with the big ego didn't make me any happier. She would not offer anything, period. So buyer beware when shopping at Best Buys. My $12 purchase opened my eyes.
Best Buy Geeks Suck
I took my computer to best buy and with a virus problem. They charged me 400.00 and could not fix it. Whats worse is my computer was in shambles and worked better before I took it in to them. They looked at me with the deer in the headlights when I asked them for my money back. Of course I didn't get it back. I just hope that anybody who reads this will take into consideration how bad the geek squad ***. Do not take your computer the to get fixed. Buy one but don't get it worked on. DC Mesquite, Texas
Best Buy "Geek Squad"
I bought a Compaq laptop computer from Best Buy. 6 months later the screen backlight went out. I took it back to Best Buy, and they said that, since I hadn't bought their service plan and despite the 1-year HP warranty, the only thing they could do is shop it back to HP for me. They did all but call me a *** for not buying the service plan! They said HP would charge me at lease $500 to repair it, and I should instead let them sell me a new computer. I called HP. They had it picked up the next day. I had it back repaired 3 days later (and over a weekend). It never cost me a cent. Geek Squad is NOT to be trusted!
After purchasing a Toshiba laptop a day less than the two week mark from the Hamburg, New York location, I returned to the same store I had purchased the item since I was having difficulties connecting to the internet. The internet was "connected" and...
Best Buy Manager
Best Buy Scams again
Do not buy any insignia products from best buy. I have been all over the net looking for an answer to repair my 1 1/2 year old insignia 32" lcd tv. Problem no video, no support and no caring about it. Sub standard product line and they keep on going without any recourse. Let's please remember when going to best buy, that insignia is not as popular anymore. The dynex brand is their newest line of ***. Better off not to shop best buy at all. While searching the net, I have found out that I am not alone with this tv problem, there are thousands that got jacked by the insignia best buy brand.
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