Best Buy Reviews and Complaints
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The sound on my notebook computer (PC) stopped working. I used the restore CD that came with the (PC). When I was finished and restarted the (PC) I saw a blue screen with the message " missing system 32 hal.dll.". I took the computer (PC), restore CD and power cord to...
Two years ago I took my Gateway desktop back to Best Buy for the third time for repairs. The computer simply would not boot. I am an IT major in college so I tried all of the tricks that I could conjure up. Never really crossed my mind to just check the motherboard. I...
Best Buy Blows
Andrew, the grease monkey at the Denton, Texas Best Buy needs a punch in the face. I will never ever ever shop there again after the way he treated me. They tried to double bill me for a stereo install/deinstall and he seemed too stoned to realize the problem. Best Buy needs a good drug test for its employees.
i am not complaining about them but giving them a compliment. i recently purchased a computer from them. they were very couteous and helpful. i told exactly what i wanted and they helped me out with it. i also go there for my sons games. they have pretty much of the games he wants. and they have the ink cartridges that i need in stock. i also love their selection of music and movies. they even have selections i havent seen in years. we are planning on getting an HDtv next year. we will definitely go to them when we purchase
Best Buy won't extend warrenty
I purchased a 5 year extended warrenty at Best Buy on my kitchen appliances and washing machine. I purchased them as a package so they wrote the warrenty up as a package also. My warrenty expires next month so I called them wanting to renew the warrenty and they said that is not an available option. They said that I can't purchase a warrenty for any of them because they were purchased as a "package" and not as individual plans. I have had them out 10 times over the past five years! The junk they sell needs a warrenty!! Never buy from them ever!!
At the end of January, 2009, we bought an $800 Acer computer from Best Buy in Asheville, N.C.,and forked over another $30 to "optimize" Windows. We got it home and were pleased to have such a nice, fast computer, but our happiness didn't last very long. Within a...
Contacted HP with a problem with a printer under warranty. They sent me to their warranty center (Best Buy). Even though I had papers from HP showing it was under warranty, they refused to take it in for repairs. Seems they only warrant it if it was bought from them...
Best Buy refused to replace faulty laptop.
We purchased a laptop (Dell) which proved to have a screen defect after 3 days of very light use. It started as a black dot, then spread to a purple gash across the screen- the pixels were clearly damaged underneath. The store (in Granville, WV) refused to replace or refund the laptop, despite their 14-day replacement/refund policy. By this time, we'd had the machine for 5 days. We called the district, regional and corporate offices- they were just as rude and crooked as the store. We called Dell-Dell was aghast that the store wouldn't honor their own policy. Dell will replace the screen for $250. They would have done it more cheaply had we purchased the Dell Service Warranty, but we didn't (and Best Buy never offered it to us or told us it existed). We are going through our credit card company first to attempt to get our $ back. If that doesn't work, we will take the store to small claims court.
WARNING:Bait and Switch at Best Buy
I recently saw an ad for a Toshiba A305-S6905 at Best Buy for $549.00. When you call them if they have it in stock, they will say the have plenty. However, when you go into the store, they told us that the only ones available was preloaded with antivirus and security software for $149.00 more. They had 4 of these open box laptops but do not have any for $549.00. Sounds like the olde "bait and switch" to me.......watch out! You have to make sure when you call that you ask for a true new laptop with factory seal. Not one that has been open by Geek Squad and software loaded into it. These laptops are actually "open box" laptops with the box retapped by Geek Squad.
Pissed off | Best Buy review from Metairie, Louisiana
after setting up an appointment through the service dept. at best buy good thing i called to confirm my date.while attempting to check on arrival of geek squad i was told by the rep that my scheduled appointmnent had been cancelled.after 1 1/2 weeks of waiting on another rep to come out i was told by the new service center that the geek squad must have been disbanded because he emails have been flooded for sevice calls.i am looking at a 65 inch tv in my room that doesnt work.and oh by the way that *** extended warranty is what i am waiting on service for.never buy anything from worse buy
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